Stories from the Sales Frontlines

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Comments

  • jescuejescue Member Posts: 521
    greeter? were you at a Cracker Barrell or a dealership?
  • madmanmoomadmanmoo Member Posts: 2,039
    Lol,

    That may have been the issue.

    Older fella pulls onto lot. Is offended by greeter asking if he needs any assistance. Starts to browse the parking lot and sees many different makes and models. Realizes that the store he's at must sell many different manufacturers.

    He settles on one particular vehicle and sees a salesman stepping out of the vehicle with what appears to be his family. He asks him how much the vehicle goes for. The salesman replies with XX and a puzzled look. Old guy scoffs and says he's going to have to do much better than that to sell him a car today. Salesman and family scurry inside.

    Old man complains bitterly over the fact that he can't get any good help or a decent test drive. Slowly drives off the lot in his '89 DeVille and checks over his shoulder to see if any creepy salespeople are following him off the lot.

    The coast is clear and he makes his way home to complain on the internet.

    Old man never realizes that the Cracker Barrel parking lot is just not the best place to get help buying a car or to get a test drive.

    -Moo
  • mako1amako1a Member Posts: 1,855
    89 Deville? I'm not Diamond Jim Brady? I still have to get my $6250 out of this 72 ElDorado.

    creepy salespeople
    Hotlanta Nissan said that...not me.

    Quite the picture painter you are Moo

    2013 Mustang GT, 2001 GMC Yukon Denali

  • epineyepiney Member Posts: 462
    Why try to make a car a 747 jumbo jet. Remember the old adage K I S S ? It seems car designers have all but forgotten this !

    I guess that we have to disagree. I’m all for advancements in the industry and for competition between manufacturers to introduce more compelling vehicles. It would be boring if vehicles were just basic. It’s a balance between the cost of introducing technology and reliability. Sometimes the bugs aren’t worked out and in the worst cases of implementation are just disasters like recent MB and BMW electronics. However, these things evolve over time and become common place in vehicles. Of course reliability increases.

    I don’t know if you remember the first electronic ignitions and how people complained how complicated and expensive to fix they were. Give me old reliable points and condenser every time. Trouble is those good ole points had trouble in the wet, combined with chokes that stuck and carburetor jets that clogged made for starting a car in less than perfect climate a crap shoot. Now we take for granted that cars will start in any weather and idle perfectly. Twice a year or more tune ups were the norm. Now spark plugs stay in a car for the time I own it. Sure we get a lot more “check” items at service (they need to make money somehow), but cars are much more reliable these days.

    You can always buy a basic vehicle. Don’t want to be an early adopter, no problem. I like the choice. If I want the toys and are willing to pay, why not? If the Japanese didn’t push GM to become better, they would never break from those awful badge engineered cars with the same hard grey buttons and radio in every vehicle.. yuck
  • epineyepiney Member Posts: 462
    greeter? were you at a Cracker Barrell or a dealership?

    I had visions of being handed a shopping cart at Walmart :P
  • madmanmoomadmanmoo Member Posts: 2,039
    :D

    Hope you enjoyed it. Jescue's comment made me laugh and I had to run with it. ;)

    -Moo
  • jescuejescue Member Posts: 521
    you are much more creative than me-that was good. Jones, party of 4, your sedan is ready.
  • roadburnerroadburner Member Posts: 18,368
    He represents people who can't read and those who can't say, No thank you.

    LOL!!!

    Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
    Wife's: 2021 Sahara 4xe
    Son's: 2018 330i xDrive

  • chetjchetj Member Posts: 324
    i agree, with more complexity might come more problems...i just want a car that runs, not the batmobile
  • chetjchetj Member Posts: 324
    i hope they turn it around too...i think the big 3 are underated now...i would say most cars of any make would run goood
  • dino001dino001 Member Posts: 6,191
    Outside of "distracting" features, I have no problem with new gadgets, as long as they don't sell untested beta versions from low bidder at full price, like Benz (and some others) do. If switches stop working after three months, newest engine mapping software has glitches leading to shutdowns, and newest high-tech suspension system requires 3-month $500/each sensor maintenance checkups, I say no thank you.

    It works and then it may be worth every penny or it doesn't and then it's worthless.

    2018 430i Gran Coupe

  • dino001dino001 Member Posts: 6,191
    In case you missed it - there is no Big Three. According to latest market valuations, it may be called Big One (GM) plus Three Quarters (F) and One Quarter more (no ticker).

    2018 430i Gran Coupe

  • madmanmoomadmanmoo Member Posts: 2,039
    I think it's my best feature! :D

    Actually, it's a blessing and a curse. Some people love the directness. Others don't.

    -Moo
  • jescuejescue Member Posts: 521
    Yawn..
  • madmanmoomadmanmoo Member Posts: 2,039
    Hey, folks have gotta start somewhere. I'm kind of glad to have him here. It makes things interesting on a slow day.

    Ok, I'll share a real story to get things started on a Monday. (I'm going to pat myself on the back here.)

    I get a phone call about 3 weeks ago. A gentleman was looking for a rather rare GT 350 Z and couldn't seem to find it anywhere. He was calling every dealership in a 400 mile radius from him to try and get one put together.

    Well, I didn't have one. But I could certainly try to find one for him. I kept running into roadblocks. Either the vehicles were in Texas and Oklahoma (and I'm not going to run all the way out there to grab one) or the vehicles that were showing on dealership's lots were already presold or had deals working on them.

    This was a tough one to put together. The only thing going for me was that the customer was flexible with 6-spd and manual and had 3 different color choices. I spent 2 days calling different dealers to see if we could have the vehicles that they had, but everything was coming up blank. I decided to push the locator date out through the end of the month. I found 1 vehicle that matched their description.

    I confirmed with the customer that that Z would work for them. It would. So I called the dealership, secured the vehicle, had it rerouted from Japan to come to our dealership instead of theirs.

    The customer flew in (on their private plane) on Saturday. Picked up the vehicle. Pleased as punch with their beautiful new San Marino Blue GT 350Z.

    I asked them how in the world I was able to earn their business. They told me I was the only salesman who offered to GET them the car even though we didn' have it. :blush:

    Nice commission and another happy customer. I love it when a plan comes together.

    Happy selling guys!

    -Moo
  • jescuejescue Member Posts: 521
    God, that was a terrible thing you did. How do you sleep at night? ;)
  • madmanmoomadmanmoo Member Posts: 2,039
    With my wife by my side holding my trembling hand. Sometimes I have the night terrors. :surprise:

    -Moo
  • british_roverbritish_rover Member Posts: 8,502
    You mean you jumped through hoops for weeks to get them a car and they actually showed up to take it??????

    Man what are these customers doing they are supposed to call you the morning they are supposed to pick up the car to renegotiate. :mad:

    And yes I promise to finish that story in the next couple of days I just need time at home alone to write it.
  • dino001dino001 Member Posts: 6,191
    Everyone wants to make big bucks, no one wants to pay them.

    Of course - and that's how things should be. Only then people end up paying reasonable values (on average - of course).

    2018 430i Gran Coupe

  • Kirstie_HKirstie_H Administrator Posts: 11,242
    A colorful and informative wall poster

    Folks, knock it off. If there's a problem, please alert a host by e-mail rather than further inflaming the conversation. image
    Many posts have been removed, and we'll continue to do so with off-topic posts.

    MODERATOR /ADMINISTRATOR
    Find me at kirstie_h@edmunds.com - or send a private message by clicking on my name.
    2015 Kia Soul, 2021 Subaru Forester (kirstie_h), 2024 GMC Sierra 1500 (mr. kirstie_h)
    Review your vehicle

  • greanpea68greanpea68 Member Posts: 1,996
    Nice work Moo... :shades:
  • british_roverbritish_rover Member Posts: 8,502
    image

    Fixed that for you. You hung it crooked.
  • greanpea68greanpea68 Member Posts: 1,996
    I hate it when i miss good posts that get deleted :cry:

    It's like working 6 hours with a customer giving the car away and they just buy at the dealership down the road :cry:
  • dino001dino001 Member Posts: 6,191
    Chill out, man. People here provide very valuable insight into the market - from their point of view, of course. Means - they want to sell you something, as it's their job. I had numerous disagreements with several of them, some even heated, but it serves no purpose to simply come and spill all that peronal vinegar on the first week, because you met no sales person who was concerned about your well-being.

    Are you concerned about theirs? I'm not - If buying from them, would not care less if Craig or Joel had lunch money for their kids - if not, they should find another job, obviously. All I care is if I can buy the car for least possible price. I don't expect them to be concerned about my welfare, either - I know they'll try to sell me their product like it was made of gold and became collectible the minute I would drive off. As and adult I'm responsible for my thing and if I want that new Zorch, I expect Joel to sell it to me even if it meant I will eat mac&cheese for next three years. I suspect of course that after about 5 minutes of the initial dance we would likely cut the crap and get something reasonable, as long both of us want the transaction equally.

    About screamer ads: I don't pay attention to them most of the time, sometimes read for entertainment to see how stupid local dealers think I am. No disapointments there - they do think I'm stupid, but I can take it and use against them, pretending being upset if that helps. If other people are too dumb to know that 20K car cannot cost 12K, I almost think they deserve to be hosed so they learn. Almost.

    If you think they're all crooks it's you privilidge, but give us - the rest of non-sales people here - a break. I don't want to read another trolling. We like staying in here and reading "the other side's stories". We ask questions, offer critique that may or may not be appreciated and we move on.

    2018 430i Gran Coupe

  • geffengeffen Member Posts: 278
    Wow free stuff, i was hoping for a dealer hat or pen set or one of those model race cars in the showcase :shades:
  • obyoneobyone Member Posts: 7,841
    LOL!!

    You mean you still haven't bought a car yet?

    Is this some long term goal of yours? A five year plan perhaps?

    Jeez :P
  • traindrivertraindriver Member Posts: 328
    A while back there were some posts about "straw buyers".
    Why is this an illegal no-no? If I am willing (or stupid enough) to extend my credit and insurance to purchase a vehicle for another person why is that anyone's business? Assuming of course, the actual driver is listed on my insurance. Ruling out the extremes, of course, like where a drug lord has his crooked attorney buy a car for him. (in effect, money laundering)

    What's the problem with someone being a straw buyer for a credit challenged sibling, cousin, friend or child? As long as the car payment, insurance premuims, and license plate is current where is the "injured" party? Unless I am missing something, the only party that stands to loose is the straw buyer if the terms of the secret arrangement are somehow breached.
  • madmanmoomadmanmoo Member Posts: 2,039
    Think in terms of homeland security. Relatives are normally fine. That does not qualify for straw purchase.

    Big brother needs to be able to keep an eye on everything.

    That's the cliff's notes version. My ride is here for me to go get lunch. See ya guys in a bit.

    -Moo
  • jmonroejmonroe Member Posts: 8,989
    Are you concerned about theirs? I'm not - If buying from them, would not care less if Craig or Joel had lunch money for their kids - if not, they should find another job, obviously.

    'dino' you are one heartless guy. You should be in the biz. :surprise:

    Just goes to show ya, you never really know someone as well as you think you do when you meet them on these boards. I would never have expected that from you. :(:(

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • tidestertidester Member Posts: 10,059
    You could always zazzle it! ;)

    tidester, host
    SUVs and Smart Shopper
  • nthenthe Member Posts: 414
    "As long as the car payment, insurance premuims, and license plate is current where is the "injured" party?"

    the injured party is the bank. If you use your 'A' tier credit to buy a car at 5% for your 'D' tier credit friend who would might normally get a 20% rate from the bank, the bank is getting defrauded 15%. Its their money, and they should have all the facts in front of them as too who is actually borrowing the money. You may not have a problem with this but the bank does.

    Also, if the car needs to be repoed, and it is in your name and your address, but your friend has since moved across the country, it makes it harder for the bank to find their property.
  • verdugoverdugo Member Posts: 2,288
    "Also, if the car needs to be repoed, and it is in your name and your address, but your friend has since moved across the country, it makes it harder for the bank to find their property."

    I can see how that would be a pain for the bank, but it's hardly grounds to make it illegal.
  • greanpea68greanpea68 Member Posts: 1,996
    can see how that would be a pain for the bank, but it's hardly grounds to make it illegal. .

    You signed a legal contract that stated you were the owner of the car. Legal contract.... If person posses the car is not you then it could be a breach of contract.
  • dino001dino001 Member Posts: 6,191
    Well, perhaps I sound heartless. I may be "personally" concerned about Joel's kids lunch money if I knew him well enough - which would make me buy him lunch. However, as a customer my duty is to my own camp - as is his to his.

    As long as there are no unethical/illegal tricks pulled, it's a fair game to me. I want a new Solstice (lets assume) - charge me that $10K ADP, if it's what it takes for me to get one. I buy an Explorer (again lets assume) - give me invoice minus holdback, minus this and next year Christmas bonus and top it with three years of maintenance - if it takes for me to take one. Hint: I'm exaggerating here.

    By the way - from what I read it appears Joel and Craig have lunch money, so they are likely doing things right. So my concern is really not that important. ;)

    Oddly enough, most of us heartless people are relatively easy to deal with, once initial dance and "home run attempts" are ceased. We actually understand there is money to be made and we also value our time as well. In our heartless world we don't have a problem of ditching somebody who was no good, but we will likely stick to one who performs. We may high expectations that are too high for some, but usually reasonable enough for others. And we would scorn somebody on CSI, if they trully deserve it, but once explained the whole system is stupid as is, we would not put stupid 8 and 9, if expected outcome is 10 and we were satisfied - even if it wasn't really "perfect".

    2018 430i Gran Coupe

  • verdugoverdugo Member Posts: 2,288
    "You signed a legal contract that stated you were the owner of the car. Legal contract.... If person posses the car is not you then it could be a breach of contract."

    Now *that* is grounds to make it illegal ;)
  • epineyepiney Member Posts: 462
    it appears Joel and Craig have lunch money

    Yes rice and beans on Monday and beans and rice on Tuesday. C'mon buy that Explorer so they can have franks and beans on Wednesday.
  • dino001dino001 Member Posts: 6,191
    ROFL :D:D

    2018 430i Gran Coupe

  • cotmccotmc Member Posts: 1,081
    Did anybody else decide to skip to the bottom of that poster? I was lazy, and so I didn't want to read all the verbiage. I just skipped to the bottom, where it reads "Goal:" in a big red font. It appears our "goal" should be to "Plant seeds of doubt. Show regulars in a bad light. Disrupt, anger..." yada, yada, yada.

    Hmmm.., that seems a bit strange, kinda like Bizarro World, but if that's our "goal", I guess I better conform! :surprise:

    Moo, GP, BR: You guys couldn't sell an air conditioner to an eskimo!! :P
  • cotmccotmc Member Posts: 1,081
    Moo: Great story, and congratulations! As you could tell from your customer's response, not all sales people are as proactive and helpful. It's great to see your effort pay off! I'm guessing you must have been able to get a "feel" for this guy -- something that told you this would not be a waste of your time and effort?
  • madmanmoomadmanmoo Member Posts: 2,039
    That's actually true. I would have no luck doing something like that. I've been able to sell ice on occasion though.

    ;)

    -Moo
  • cotmccotmc Member Posts: 1,081
    mack: Hope you can get back to the Shue business soon! Maybe Wednesday or Thursday? Also, don't leave us hanging on the other characters. I've already forgotten the other lady's name!

    Wasn't your son looking at the Camry and 4Runner? He didn't decide to go down the street and buy an Altima from greanpea for $50 less, did he?

    Good luck during these last couple days!
  • joel0622joel0622 Member Posts: 3,299
    Another bad thing about a straw purchase is it makes a mess out of my office. Here is a pic I snapped with my hidden camera of the last guy trying to do a "Straw" Purchase. I told him we would would need at least 5 bales for the used Pinto and 1 bale was not enough. As you can tell by the look on his face he thought I was high grossing him.

    image
  • madmanmoomadmanmoo Member Posts: 2,039
    Thanks, Joel. This clears things up a little bit. Incidentally, how do you add pictures into the post?

    -Moo
  • traindrivertraindriver Member Posts: 328
    the injured party is the bank. If you use your 'A' tier credit to buy a car at 5% for your 'D' tier credit friend who would might normally get a 20% rate from the bank, the bank is getting defrauded 15%. Its their money, and they should have all the facts in front of them as too who is actually borrowing the money. You may not have a problem with this but the bank does

    nthe,
    I disagree. If I signed the loan agreement, then I AM the borrower. The bank has lent the $$$ to me. I am the LEGAL owner as per the loan documents and the title. Whose (rear end) I allow into the drivers seat is my business and irrelevant to the bank as long the payment is made by the due date. Naturally, they may be a bit puzzled when a check from John Doe's account is used to pay Mary Smith's account. Easily solved by having John pay Mary and Mary paying the bills from her account.

    If the car is in danger of being repo'd, then as the buyer and true owner it would be my responsibility to either pay it out of pocket, or if I couldn't, inform the bank as to where the vehicle is now located. Since I went out on a limb to do this for someone, ultimately it is my problem to make good on the deal one way or another. This is why I would never do this in the first place.

    I can understand Moo's point about this being a homeland security issue more readily than I can see how I am somehow defrauding a bank out of imaginary lost potential revenue.

    Regardless, the practice is apparently illegal and I have no intention of fighting the law even though I may disagree with it.
  • blueiedgodblueiedgod Member Posts: 2,798
    For all of the folks here that say "just put that money in a savings acount, or just put a little aside each month". That is a fantastic idea if you can afford to do that. Not everyone is you and not every one has $1500 laying around to plunk in an account, plus if you have major problems $1500 will get you no where. One poster earlier mentioned he spent that much just doing major maintanence at i.e belts, hoses, timing belts etc.

    Also the fact that you put that money aside says that you realize there is a possibility it will be needed.

    I buy them, hell I prepay my maintanence for the first 60K so that way under fords plan my brake pads, belts, hoses, and windshield wiper blades are covered. So I know for a fact that for the first 60K miles my wife drives her 500 that all I will ever do is pay for gas and tires, and after that she is under the Premium car till 100K I also won't let my friends or family buy a pre owned car from me with out one.

    For those individuals that can afford not to have one that is great, but don't try to justify your blanket statement saying no one needs one. That could be very bad advice for some who read these forums.


    I really enjoy reading this forum, without putting my $0.02, but this, I just had to respond to.

    Without calling names, this is less than logical. If someone does not have $1500 to put away, why would they spend $2000?

    The poster who had maintenance done, would have had to spend that money anyway to maintain the vehicle. Extended warranties do no cover maintenance items, such as fluids, filters, wear and tear parts (brakes, belts, bulbs). So, then you suggest that people buy Service contracts on top of the Extended warranty. Many service contracts don't cover much, and many tie you into the dealership. So if you move, then it is just a worthless piece of paper.

    So, now we have this person who did not have $1500, who paid $2000 for the Extended warranty, and is paying another $1500 for the Service contract for a grand total of $3500 over the length of coverage. As opposed to keeping the $1500, since chances are that whatever is covered by the warranty fails, will fail before the first 3-5 years of operation. And service can be done less expensive at home by DIYer or a private shop.
  • carhag2000carhag2000 Member Posts: 207
    Traindriver, I respectfully disagree. Banks loan money and set interest rates based on the amount of risk they assume to loan that money. Ie if someone has terrible credit and borrows money, then the bank takes a bigger risk then if they were loaning to you, a solid citizen with impeccable credit.
    its just like insurance premiums. If the ins. company takes a bigger risk then your premioums are higher.
    When you do a straw purchase the bank can not accurately assess the amount of risk it is assuming. If the loan papers say " Joe Solid Citizen" the bank belives that it is assuming very little risk and will loan the money at a lower rate. If in fact " Larry the Loser" is going to have possesion of the car be responsible for the payments, then its a whole new set of circumstances. Larry it seems is more likely to trash the car then quit making payments. opening up a new set of problems for the bank.
    So the bank understandably, wants to know who is in their car and who is making ( or not making) the payments.
  • joel0622joel0622 Member Posts: 3,299
    So, now we have this person who did not have $1500, who paid $2000 for the Extended warranty, and is paying another $1500 for the Service contract for a grand total of $3500 over the length of coverage. As opposed to keeping the $1500, since chances are that whatever is covered by the warranty fails, will fail before the first 3-5 years of operation. And service can be done less expensive at home by DIYer or a private shop.

    You lost me here Blue, where did the $3500 figure come from?
  • madmanmoomadmanmoo Member Posts: 2,039
    Joel, how you add that picture in? I got no clue.

    -Moo
  • british_roverbritish_rover Member Posts: 8,502
    He found it some where on the web and then hit the Img button at the bottom of the post.

    image

    How many pintos does that much hay buy me?

    You insert the URL of the image between the image tags...

    http://danny.oz.au/travel/scotland/p/4743-hay-bales.jpg

    That is the URL and the img tags go around it.
  • blueiedgodblueiedgod Member Posts: 2,798
    You lost me here Blue, where did the $3500 figure come from?

    Extended warranty + Service contract

    Add Interest to that amount, and cost of lsot opportunity.... and the list goes on.
This discussion has been closed.