Stories from the Sales Frontlines

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Comments

  • stickguystickguy Member Posts: 53,998
    kinda sucks for you, but as noted, there are lots of Honda dealers around. Find one that you like, and have them find you the car. You should be able to get the same deal now, or at least real soon. They do plan to make 400,000 of hte things this year!

    In your case, you probably could have made a scene and completed the deal, but at that point, walking was likely the best idea, since would you really want to have to finish a deal with those idiots?

    If it was me, I would have been so P.O'd that I would have gone over to the other women, told her that I was getting 1K off (in case she wasn't), but more importantly, that I dropped out and she was the only negotiater, so she should cut the price!

    Heck, I would have offered to be her 3rd base coach on the deal, just for the fun of it!

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • isellhondasisellhondas Member Posts: 20,342
    I don't think your age or race had anything to do with anything here.

    My guess would be that they never planned to include coupes in that 1000.00 off MSRP deal ESPECIALLY a V-6 NAVI. I think they really screwed up by not specificing that part.

    BUT...they definatly SHOULD have honored the deal they offered to you. Once you agreed to buy the car and put a deposit on it, they should have put that other woman on hold until you either bought it or not. They should NOT have let someone drive a car you were buying and your financial arrangements shouldn't have had anything to do with anything.

    That's just my opinion.
  • joel0622joel0622 Member Posts: 3,299
    Its to late now but if you ever find your self in this position again just agree to finance with them, sign the paper work and then proceed with your credit union loan and pay it off with a credit union check with your first payment.

    1. You get the car you want

    2. You get the financing you want

    3. The guy who shoved the loan down your throat gets a charge back.

    I agree with Isell, if they agreed to sell it they should have and I am sure your ethnic back ground/age had nothing to do with it, I would guess kiawah hit the nail on the head, the other customer was offering more green backs.
  • jmonroejmonroe Member Posts: 8,989
    This is no different than real estate sales, when multiple people are bidding for the same house.

    It is different. The dealer agreed to a deal but when they saw a higher bidder they went after it. I know this happens and I know business is business but this is what has given dealers the rep that they have.

    If this happened to me I would have offered more to get the car with no intention of following through with the deal and I would have dragged my feet until the other customer had left the store if I could have. In either case, I would have gone clear to the point of signing on the dotted line, then left. The only problem with this is, the salesman who was on your side gets burned. That’s business too and maybe you’ve done him a favor in the long run because now he sees how the store will steal from one salesman and back the other salesman for the almighty dollar. So, if he leaves and goes to a better run store, he’s better off.

    Just wait a bit, you'll see other vehicles and have other opportunities to make a deal.

    That’s a given. Buying a hot car is never good for the buyer and this tale proves that once again. It sounds like a young guy and he really wanted this car and once he came to terms with the dealer he should have been the one to drive that car home even though he will save money by waiting..

    I’m a firm believer in fighting fire with fire.

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • dino001dino001 Member Posts: 6,191
    This is no different than real estate sales, when multiple people are bidding for the same house. Price goes up until someone drops out.

    Not when an offer is already accepted by the seller. There are penalties when a seller backs down, aren't there?

    2018 430i Gran Coupe

  • mackabeemackabee Member Posts: 4,709
    image

    You guys won't believe it! I settled down in my favorite Lazy Boy chair with a bottle of water, some cashews, and took my meds. Last thing I remember is the Bills running back a kick-off or punt return. Then I was out! :( When I awoke I see there are 2 seconds on the clock and the field goal that was just kicked is negated by a penalty so I go WTF! (pardon my Spanish) :blush: They kick again and they WIN!!! wHOO hOOO! Next Sunday I'm taking major doses of cafeine so I stay away for the Pats game. I should have had my wife TIVO the game! :sick:
    Mackabee
  • mackabeemackabee Member Posts: 4,709
    You guys know why there is a hole on the roof of Texas Stadium right? So God can watch His Team play!
    image
  • british_roverbritish_rover Member Posts: 8,502
    I am pissed too. I had to come in early on Tuesday so I went to bed early mid way through the third quarter thinking Dallas was done for.

    Man was I surprised when I woke up this morning. Dallas better bring their A Game for the Pats next week or they can kiss the undefeated season goodbye.
  • mackabeemackabee Member Posts: 4,709
    Unless you want to drive to South Jersey. What color are you looking for and what package?
    Mackabee
  • sterlingdogsterlingdog Member Posts: 6,984
    Please don't feel that your ethnicity or age impacted on what happened. I am Caucasian and in my '60's but I got shafted on a deal as well. They failed to put my payoff on the paper work and I had to return the car to them. They were not willing to meet me half way on the payoff as my attorney had suggested. Also, the dealer himself lied to me later about wanting to help me get another car. He wouldn't return my calls.

    BE SURE to place your experience on this site in the "Dealership Review" section. At least it may help other potential buyers who might be considering a visit to that same dealership. There ARE some nice dealers. I met one this past Friday. Because he is helpful, low key, and intelligent, I will probably purchase from him when he finds my car. Good luck to you. You'll find what you want. Just be patient and keep looking. Also, you can learn much by just watching this site.
  • isellhondasisellhondas Member Posts: 20,342
    I like your style.

    Buying a "hot car" CAN be a good thing if the buyer is happy with the deal. It isn't always about money and the dollars spent aren't always the most important thing for a lot of people.

    I wouldn't want to work in a store that would operate like that one.
  • british_roverbritish_rover Member Posts: 8,502
    someone gives me the, "I Heard these cars tip over easy," line I am going to show them this news article.

    All three vehicles, Kelly said, ended up on the side of the road. His "rock-solid" Range Rover was the only vehicle not to flip over.
  • jmonroejmonroe Member Posts: 8,989
    I like your style.

    I wouldn't want to work in a store that would operate like that one.


    I have to admit that even though I knew you wouldn’t work in a store that operated that way (heard your comments about stuff like this many times), I’m a little surprised that you agreed with me but I guess when you’re right you’re right and I know I was right about this.

    Although I did like what ‘stickguy’ said about being a coach and what ‘joel' said about paying it off via another loan so you get the car you want, financed the way you want and the dealer is “charged back”. I’m sure if people knew about the ‘joel method’ they would probably go for it. Darn, he might even become famous for this tid bit of info, like that other guy who used to hang out here that has a “method” named for him. Heck, with the 'joel method', they’d get the car and stick it to the dealer at the same time. What can be better than that? That’s even better than my method. ;)

    Buying a "hot car" CAN be a good thing if the buyer is happy with the deal. It isn't always about money and the dollars spent aren't always the most important thing for a lot of people.

    I agree that if you just have to have a “hot car” then you’ll be satisfied even though you’ll have paid more to get it NOW. Me, I’d rather wait till it cooled off a little. I never was the type that had to be the first on the block with anything but I guess I’m showing my age with that comment. :(

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • isellhondasisellhondas Member Posts: 20,342
    Every time I think of "hot" cars that people paid WAY over sticker for and waited months for, I think of PT Cruisers.

    What dogs those are now!
  • mikefm58mikefm58 Member Posts: 2,882
    If it was me, I would have been so P.O'd that I would have gone over to the other women, told her that I was getting 1K off (in case she wasn't), but more importantly, that I dropped out and she was the only negotiater, so she should cut the price!

    Heck, I would have offered to be her 3rd base coach on the deal, just for the fun of it!


    Now that's an idea I like. In this case, the slime ball sales manager has it coming.
  • joel0622joel0622 Member Posts: 3,299
    "Hot" cars that are not high performance are nothing more then a display of fantastic marketing on the manufactures part.
  • jmonroejmonroe Member Posts: 8,989
    someone gives me the, "I Heard these cars tip over easy," line I am going to show them this news article.

    ‘Rover’, now don’t fall over, I’m going to agree with you about Range Rover’s.

    I’ve mention that I’m doing some consulting work for my old employer. Well, lately, I’ve been traveling the PA turnpike for a couple exits (about 20 miles) from the other building where I also did some work.

    The speed limit is 65 but I set the cruise control between 70/75, just so I don’t get run over by EVERYONE (don’t want to mess around with those 18 wheelers). There is not a lot of traffic but I’ve noticed how the guys that drive the panel trucks and SUV’s do like to do a lot of lane changing and how those vehicles lean quite a bit as a result of this (especially the panel trucks). Now for the part you’ll like, almost everyday I see these same two Range Rovers driven by youngest type women who also like this dart in dart out lane changing thing except that as their vehicles start to lean they seem to right them selves pretty good. They seem much more stable than any of the other SUV’s (those panel trucks are just awful with this). Do Range Rovers have a system that corrects for this type of instability?

    I’ve heard you mention several times about the number of woman that drive Range Rovers. I guess their fathers/husbands are trying to give them a safe handling machine and there is nothing wrong with that if you can afford to do it. It would be even better if they were taught better driving techniques but then like I said the guys aren’t any better and they’re driving less stable vehicles.

    I told you you’d like this post. :D

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • verdugoverdugo Member Posts: 2,288
    Pardon my ignorance, but what does it mean that the dealer is “charged back”?

    Thx
  • mackabeemackabee Member Posts: 4,709
    I love my Cowboys but they got their work cut out with them next Sunday! The Pats are just a well-oiled machine. If any team goes undefeated this season which I don't see, it would be the Patriots IMHO. :blush:
    mACK

    image
  • joel0622joel0622 Member Posts: 3,299
    Pardon my ignorance, but what does it mean that the dealer is “charged back”?

    It means the bank charges the dealer back the money they made on the loan because the customer paid it off to quick. Most banks work on a "No charge backs after 90 days" policy.
  • verdugoverdugo Member Posts: 2,288
    Thanks. I wish the OP would've known that. :)
  • chikoochikoo Member Posts: 3,008
  • greanpea68greanpea68 Member Posts: 1,996
    You guys know why there is a hole on the roof of Texas Stadium right? So God can watch His Team play!

    Everybody makes mistakes ! :P

    Right idea wrong field. The one he looks at is about 20 south west of Boston. ;)
  • jmonroejmonroe Member Posts: 8,989
    Thanks. I wish the OP would've known that :D

    Here we go again with internet lingo. If OP means “Original Poster”, then yeah, I did “know that” but I was giving the one who said “charged back” (joel) a chance to answer since I’m not one to horn in on something I didn’t start (got too many bloody noses like that as a kid). :blush:

    Now, if that ain’t what that means, tell me, please. :D

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • joel0622joel0622 Member Posts: 3,299
    Isn't master_ryu the OP in this thread? If that is what OP means. Or

    OP Observation Post

    OP Ocean Pacific

    OP A character on the Andy Griffith Show

    OP Old People (If this is the case then he was talking about you jmonroe) :D

    OP Other Post
  • greanpea68greanpea68 Member Posts: 1,996
    Yes if you finance with a dealer and you refinance in in less the 3 months the dealer will get charged back the reserve they made.

    Just for the people who don't know. Reserve is profit for financing you. Even if you go with your bank they will make a profit on the loan.

    Also thanks JM for explaining "OP"... I am not up to date with all the lingo and text talk.

    What a game last night.... I have to give props to Romo. He did played Pisser the last 48 seconds of the game. The game was wicked.

    There is alittle Boston lingo for you. :shades:
  • verdugoverdugo Member Posts: 2,288
    Yes, OP is 'Original Poster,' but I will stop now since I'm OT (Off Topic). :) Time to get back to the stories.
  • laurasdadalaurasdada Member Posts: 5,271
    When I bought the Evil Wife's new fancy Camry Wagon (RX300) a few years back I put the down payment on my credit card reaping 1% cash back. I paid that off in full when due. I financed the rest with TMCC at a not-terrible rate, knowing I would do better. And did. Paid off TMCC at the first payment from my HEL, at a very low and tax-deductable rate! Luckily, rates stayed low... But once they stared rising, and after actually making a few $ in the stock market, paid off the HEL and now own outright a fancy Camry Wagon. Which, the EW absolutely adores...

    Please note: If you buy a car (or any item) using the equity in your home and you can't/don't make a few payments, it won't be the car that is taken away from you...!

    '21 Dark Blue/Black Audi A7 PHEV (mine); '22 White/Beige BMW X3 (hers); '20 Estoril Blue/Oyster BMW M240xi 'Vert (Ours, read: hers in 'vert weather; mine during Nor'easters...)

  • british_roverbritish_rover Member Posts: 8,502
    Yeah all Land Rovers have a system called ARM(Active Roll Mitigation)and the Land Rovers with an air suspension like the Range Rover can use the air bags to anticipate and counter act body roll to a degree. The LR2 that does not have an air suspension uses a similar system called RSC(Roll Stablity Control) that does many of the same things just without the air suspension help. Volvo has very similar systems in place on all of their cars but again missing the extra help of the air suspension.

    If you step up to a Supecharged Range Rover Sport then it has Dynamic Response which adds hydraulically actuated active sway bars front and rear in addition to ARM. Dynamic Response doesn't just limit body roll it almost eliminates it completely. It is a strange feeling to be driving a truck that is nearly three tons and about 6 feet tall with almost no body roll.

    One of the techs here saw a scariest police chase video a while ago where the police are chasing a old body style 1999 or 2000 Range Rover. The police either shoot out or use spike strips to puncture the passenger side rear tire. He keeps driving on the flat until wheel gets so hot that it comes off the car. Now the Range Rover is driving on three wheels with the rotor occasionally sparking on the ground at nearly 60 mph. He said he could see the air suspension fighting to keep the truck up right but eventually he went around a corner too fast and it failed flipping the car over.
  • punkr77punkr77 Member Posts: 183
    A hot vehicle that has just hit the lots that hasn't had a few months to catch up with demand is one thing.

    Something I've noticed lately is manufacturers (not just of cars) intentionally limiting production to keep the hype up. It seems that nothing makes some people want something more than being told they can't have it.

    The Nintendo Wii is a good example of such intentional limiting. No one can tell me that if they wanted to meet demand, they couldn't have this far after introduction.

    In the car arena, the limited run Mustangs are a good example. The GT500 and Shelby GT's could have sold in much higher volume and a much lower price ($7k markup on the Shelby GT's, $20k+ for the GT500's) if Ford had decided to build them. Mazdaspeed 3 and Volkswagon R32 are two more examples. I wonder how many customers they've lost for life who rushed to the dealer to buy a $35k Shelby GT only to be told they'll pay closer to $45k.

    I'm sure dealers could care less, since they get to pocket the money or get brownie points with their best customers. However, the manufacturer just loses sales. I can understand the Italian exotics keeping the run limited to keep the prestige.
  • joel0622joel0622 Member Posts: 3,299
    Think what you want but we have learned from experience that increased production does not lead to more sales/profit. The Cobra is is an excellent example. Back in the day Ford would build 4000 hard tops and 1000 convertibles. When we did that demand was always high and there was always high anticipation for there release.
    Then they did what you suggested and up the production so that every one that wanted one could get one. Guess what? The mystic of owning one was gone, now it was just another car that was readily available and there resale value was killed, and it has basically destroyed the SVT program.
  • mackabeemackabee Member Posts: 4,709
    I was angry, yet relieved at the same time. If these were the type of people I would be dealing with after having bought a car from that dealership, I think I'm better off without the purchase.

    That's a nice way of putting it. This is a tough call. If I were a lawyer which I'm not (but I play one on TV) ;) I would say you are the one entitled to purchase the car since you had the keys and test drove it first AND the salesman was writing the deal up. I would write a letter to the dealer principal (owner) or GM of the store and tell them exactly what happened and they should honor the deal. Who knows you may get an even better deal. :)
    Mackabee
  • jmonroejmonroe Member Posts: 8,989
    OP Old People (If this is the case then he was talking about you jmonroe)

    Stay out of this, you're the one that got me into this discussion in the first place. :(

    Furthermore, don't you listen to anything I've said, "I'm not old, I'm experienced". :)

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • mackabeemackabee Member Posts: 4,709
    I thought OP stood for "OutPatient" :blush: Yeah, I guess it was a wicked game imagebut I couldn't tell you since I slept through most of it. image
    I did watch the highlights. Tough break for the Billsimage

    Mackabee
  • metmdxmetmdx Member Posts: 270
    Unless you want to drive to South Jersey. What color are you looking for and what package?
    Mackabee


    Mack, I already ordered the vehicle latter part of Sept and it's at my local dealer. I was hoping to get some financing deal, but guess that won't happen. But I will try...
    Have been real busy with work, so hopefully will be able to get over there in the next week. "the waiting is the hardest part...."
  • metmdxmetmdx Member Posts: 270
    OP could also be 'outta pocket'.... ;)
  • master_ryumaster_ryu Member Posts: 47
    Heh, I guess for me OP = OutPlayed. The lady outplayed me, lol. I wrote a long email yesterday about my experience to my internet contact at that dealership. Supposedly, she said that her manager had read it and he's passing the issue up the command chain and see what can be done, if any. I'm curious if I would even get a reply.
  • cdnpinheadcdnpinhead Member Posts: 5,635
    He (or she) who cares least always wins the negotiation. Walk away. Go elsewhere. Do it later, perhaps much later.

    Of course, none of this applies if you're an "early adopter."
    '08 Acura TSX, '17 Subaru Forester
  • joel0622joel0622 Member Posts: 3,299
    Heh, I guess for me OP = OutPlayed.

    Very good image
  • mackabeemackabee Member Posts: 4,709
    Not to rain on your parade, but I doubt an e-mail to the internet contact image will do you any good. I wouldn't hold my breath. The sales manager who was an obvious image figured you were a imageand decided to image you out of the deal. So they image you out of the store.
    If you really image the car then I would take it all the way to the top. If that doesn't work then give this guy image a call then stand by for image

    Mackabee
    image
  • moparbadmoparbad Member Posts: 3,870
    How much is too much? You sure do like icons.
  • tidestertidester Member Posts: 10,059
    The "disgruntled customer" thread has been move to: dad23, "My Salesperson Misled Me" #9, 9 Oct 2007 1:37 pm

    tidester, host
    SUVs and Smart Shopper
  • mackabeemackabee Member Posts: 4,709
    I have to animate some of these post so certain posters can understand them. ;)
    Mackabee
  • jmonroejmonroe Member Posts: 8,989
    I have to animate some of these post...

    Just curious but how long does it take to do something like that?

    Mrs.jmonroe would never allow me to spend that much time on the computer. :mad:

    Keep up the good work. :)

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • british_roverbritish_rover Member Posts: 8,502
    Who ever taught you how to use google image search should be shot. :P
  • kiawahkiawah Member Posts: 3,666
    :):):)

    And the dealership internet connection slows to a crawl, when Mack is back in town.

    Cause and effect?.... nahhh
  • jmonroejmonroe Member Posts: 8,989
    Yeah all Land Rovers have a system called ARM(Active Roll Mitigation)and the Land Rovers with an air suspension like the Range Rover can use the air bags to anticipate and counter act body roll to a degree.

    Thanks for the reply.

    Since I’m a technical guy I figured it must have been something like that. Then a little while after I posted my question I remembered many moons ago you posted a picture of some high tech stuff under the hood of a Range Rover (something model) that is probably what you are describing. I’ll bet that stuff adds a few bucks to those things not to mention the nightmare they must be if/when they need serviced.

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • british_roverbritish_rover Member Posts: 8,502
    Yeah I think I posted some cool cutaway shots of the Dynamic Response system on the Sports and the locking diff.

    We haven't hand any problems with the Dynamic Response system at all since it debuted two and a half years ago. The system will sometimes make some clicking nosies when it activates under certain circumstances and people have complained about that but it is part of the normal operation of the vehicle. You probably won't even hear it unless the windows and/or sunroof are open.

    This is the second generation of the system though and the first generation was troublesome. The first Gen system was called ACE(Active Cornering Enhancement) and came out on the Series II 1999 Discovery. At the time it was the only SUV in the world with a true active suspension as the current generation air suspension in the Range Rover was more reactive then proactive. The hydraulics in ACE and the Dynamic Response system can just make great adjustments more quickly the the air suspension systems can.

    The air suspension Rover uses is now in its fourth or fifth generation depending on the model and it wasn't till the fourth version that most of the kinks were worked out.
  • mackabeemackabee Member Posts: 4,709
    I got jealous of you posting all those pretty pictures so I had to learn! :shades:
    Mack image
  • mackabeemackabee Member Posts: 4,709
    Not long at all. Just like this:
    image
This discussion has been closed.

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