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Stories from the Sales Frontlines

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  • nyccarguynyccarguy Member Posts: 17,518
    Are supposedly the "kiss of death" in Florida as far as trade-in & resale goes, but to go with what Isellhondas said, look how many Black on Black cars there are in Southern California. It gets just as hot in California as it does in Florida.

    2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD

  • stickguystickguy Member Posts: 53,439
    well, I have a silver car with black leather. Never, ever, again. CLoth interiors stay much cooler, and the grayish leather in our other car also does not get as hot.

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • jb_turnerjb_turner Member Posts: 702
    Interior color can make all the psychological difference in the world.
  • jkinzeljkinzel Member Posts: 735
    A black interior and a spoiler are deal killers for me.

    If I found the car of my dreams at a dream price, if it had either one of these items it would be a “no sale”.

    As mentioned earlier, the right car with a spoiler might look OK, but I’m not in that market.

    I did test drive an Impala last year that had a very light gray leather that was nice, although I did wonder how well it hold up to dirt and stains.
  • jmonroejmonroe Member Posts: 8,989
    1. Is $400.00 worth your time. To each his own, but it wouldn't be for me.

    Well it makes all the difference in the world to me. I’ve walked over half of that. I can well afford to spend $400 to buy a car and get out of that showroom now but I’ll be damned if I’m going to throw around money like that. You can consider this not only my statement but the opinion of most car buyers

    I think when I grow up and decide on what profession I’ll pursue; it’ll be car sales because the 40 hour a week job I had for 40 years didn’t get my head in the right place.

    2. I've been in the car business now for a little while and I've never seen a lighter color interior be cooler than a darker one. I sell BMW's in Texas where the humidity is very high. All interiors get hot, color is irrelevant. It's not an opinion I promise.

    Well I have noticed that color makes a difference; both inside and outside colors. I’ve been to Texas and I noticed that the laws of physics apply there just like every other place I’ve been to. You’re opinion is dead wrong about this, I promise.

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • jmonroejmonroe Member Posts: 8,989
    well, I have a silver car with black leather. Never, ever, again. CLoth interiors stay much cooler, and the grayish leather in our other car also does not get as hot.

    Kinda makes you wonder how many science/physics classes that salesman missed.

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • mackabeemackabee Member Posts: 4,709
    The $400 bucks is probably the advertising fee that manufacturers charge dealers. It's different for every region so Edmund's doesn't list it on the invoice. Like the other guys said; it really doesn't matter what the invoice is but what they are willing to sell the car for.
    Mack :shades:
  • mackabeemackabee Member Posts: 4,709
    All this was brought on by the consumer. With all the "invoice" information out there, new cars sales are averaging a lot less than before. Pretty much you can get any mass market car at factory invoice so dealers want to make up the profit (gasp) loss in other ways like undercoating and rustproofing, mop and glo, rust and dust, nitrogen, pin stripes, etc,.etc. Something that will make up some of the money lost on the sale of the car.
    Mack
  • sterlingdogsterlingdog Member Posts: 6,984
    "...but I'll be damned if I'm going to throw money around like that."

    I kid you a lot about being a tight [non-permissible content removed], but I totally agree with you on this one. Besides, $400 would buy one dining room chair. :P

    As to interior color, we have light tan leather in our Explorer. For five years, it has been cooler in the summer than black leather. Also, it is easy to clean and still looks like new. It was 102 degrees here today. The Explorer seats weren't bad, but the black leather steering wheel was as hot as fire. Your physics laws are proven.

    Richard
  • tidestertidester Member Posts: 10,059
    Kinda makes you wonder how many science/physics classes that salesman missed.

    Maybe he didn't miss too many. This guy did some measurements that showed only a small difference in temperature between light and dark interiors. And this one suggests that the only significant difference is in how rapidly the interior heats up.

    Not to get too technical, but the differences will depend on the reflectivity (actually the "emissivity") of the surfaces in the infrared portion of the spectrum. There may be some correlation of reflectivity between visible and infrared depending on the particular material in question but it's really hard to say without specific spectrographic data. They don't quite get to that in Physics 101 so we can cut the OP some slack on the physics question. :)

    tidester, host
    SUVs and Smart Shopper
  • mackabeemackabee Member Posts: 4,709
    I almost bought a 92 Acura Legend today. Color: Black with black leather. Florida car with lots of window tint all around. Worked a deal on a Prius and I thought the deal was done. Customer said trade value was too low so I ask him how much he wanted for it that if it was reasonable I would pay more for it than the store. He said he wanted to get $1200 for it but would take $1000! I thought I misunderstood and asked again and he confirmed. I told him deal!

    So he excused himself to talk to his other half in Fl, and I did the same. I called Mrs. Mack and told her about the car and she approved the deal as long as I sold my Camry. We don't need three cars. Sold my Camry!!!! I can't believe she said that. ;)
    She asked how many miles on the Acura, and I told her it has 132k. She asked how many miles on my Camry, and I said 171k. "What about insurance?" she asked me. "I'll only put liability on it. Doesn't make sense to put full coverage on a 16 year old car." I told her. "Go ahead then." she told me.

    So I'm happier than a pig in slop and then Mr. Customer comes back to the table. "Mack, I'm really sorry for having dragged you down here on your day off. My wife told me we can't swing the payment. We got a son in college and another one with a year left in high school plus a payment on an 06 Odyssey. I'll just keep driving the Acura for another year and pass it down to my son." :cry: :mad:
    image

    I take a deep breath as Sunday was my middle son's 26th birthday and I was hoping to spend a quiet day with him and take him to lunch and do some father and son bonding. I had called him to let him know the Prius was available since he had stopped by on Saturday while I was "selling" it to another customer.(that's another story for another day. Talk about flakes!) image

    "Are you sure?" I ask. "She's the boss, but I really appreciate a Navy man trying to help a Marine. I'm sorry I took so much of your time." image

    Couldn't swing the payment? 120k a year plus allowances and couldn't swing the payment? I think this car is jinxed. Not the Prius itself but this particular Prius. The car is the hottest on the planet right now. The only reason this was available was that the customer that was going to buy it ended up buying a Corolla which is the second hottest car on the planet right now due to gas prices going up.
    You should have seen the feeding frenzy on Saturday when the rest of the sales people found out we had one available.
    image

    I called three of my customers and told them about it.
    One said he would come by on monday to take a look.
    Two said he bought one that he found in the paper. It was one that was sold by our store and the girl didn't like it so she sold it for $29k including a platinum warranty.
    Three I left a message with.
    Four actually called me since I misspelled his last name on my data base and couldn't find him.
    Anyway, the car became available again on Sunday and as I was leaving a salesperson was working a deal on it. It would'n surprise me if the car is still there on Monday.
    image

    It's times like these that make me want to get out of the car biz. :( I spent two and a half hours with this guy and nothing to show for it. I need a vacation.

    image
  • mackabeemackabee Member Posts: 4,709
    Yeah, but did he take into account the resistivity and refraction of the ultra violet gamma rays? Or the inverse relativity of the sun and the moon? How about the proportional directional conductivity of the speed of light? Not to mention the recirculating, reciprocal of the high speed energy promulgation? eh, eh?
    Mack
  • sterlingdogsterlingdog Member Posts: 6,984
    "...only a small difference in temperature..."

    Did the measurements state the difference in actual degrees? Perhaps we are just psychologically fixed on lighter colors.

    I love having brilliant hosts. :shades:

    Richard
  • tidestertidester Member Posts: 10,059
    Did the measurements state the difference in actual degrees?

    The difference was stated as being about 5° and I presume that is Fahrenheit.

    I love having brilliant hosts.

    That's definitely worth points but you lose points for missing Isellhonda's "seperate" misspelling so you break even. :P

    tidester, host
    SUVs and Smart Shopper
  • tidestertidester Member Posts: 10,059
    ...but did he take into account...?

    Funny you should ask! I wondered the same thing. ;)

    I also wonder whether the effect would be reversed in the southern hemisphere. :shades:

    tidester, host
    SUVs and Smart Shopper
  • mikefm58mikefm58 Member Posts: 2,882
    All this was brought on by the consumer

    I hear ya Mack, but it is just the general dynamics of business, we want to pay as little as possible and the opposite is your goal. And the internet has changed things, thank you Edumnds :) .

    The internet turned the travel industry upside down, now I'm holding my breath for the same to happen to the real estate sales business.
  • houdini1houdini1 Member Posts: 8,351
    Hmmmm....that researcher must be the same one that proved bumble bees can't fly. Good old anecdotal evidence is good enough for me. ;)

    2013 LX 570 2016 LS 460

  • jkinzeljkinzel Member Posts: 735
    The internet turned the travel industry upside down, now I'm holding my breath for the same to happen to the real estate sales business.

    I thought it had already made its way into the real estate market.

    We toyed with the idea of moving at one time, but as it was just for a change and not out of necessity, we never got too serious about it. We spent a lot of time looking at places on line and making a list of places that interested us. Then (to stay on topic) we would drive our 1993 Explorer to a chosen location and look at homes. Most were way over priced the location was not very good.

    I’m extremely glad we never moved as is the Mrs.
  • sterlingdogsterlingdog Member Posts: 6,984
    "...for missing Isellhonda's 'seperate' misspelling..."

    I didn't miss it; I just choose my battles. :P :shades:

    Richard
  • isellhondasisellhondas Member Posts: 20,342
    I did that ??

    For shame!
  • sterlingdogsterlingdog Member Posts: 6,984
    I was just looking at the pictures of the new '09 Pilot. They say that it is bigger than the '08. The smaller rear window makes it seem shorter to me. How much bigger is the new Pilot?

    Richard
  • isellhondasisellhondas Member Posts: 20,342
    It's about 3 inches longer and over an inch wider.

    They improved the rear legroom and they did a good job of improving access to the third seat.
  • jmonroejmonroe Member Posts: 8,989
    Maybe he didn't miss too many. This guy did some measurements that showed only a small difference in temperature between light and dark interiors.

    And this one suggests…


    What these people are saying confirms the laws of physics; dark colored cars are hotter than light colored cars so nothing is new about that. What they are trying to prove is, since there is only a little difference in the delta temperature it shouldn’t make a difference. Like the one guy said, “what is you’re tolerance for heat”? There comes a point at which a straw breaks the camels back and the difference between light and dark colored cars is that straw for most people when it comes to the interior temperature of a car.

    This reminds me of the summer of 93’ when I lived in S. C. not to far from Augusta Ga. The month of July was unbelievably hot. It started with the temperature being forecast at 100 degrees F and I remember saying to my fellow workers, “it’s always 95 degrees here at this time of the year anyway so what’s another 5 degrees”? Well I found out. It was BAD and I wasn’t the only one that felt that heat, whether in the car or out of it.

    How hot was that July you might be asking? It averaged 99/100 degrees for the month. Nothing like the 120 degree Phoenix heat and I’ve been there when it was hot like that but when you account for the humidity in the south it was not pleasant and it went on like this for the whole month. :( Some days it was 105 degrees and the humidity down there almost matches the temperature. A record at that time IIRC. I remember saying to the locals there, “I don’t want to hear about how hot it was down here when you were growing up, cause it wasn’t this hot, at least not according to the National Weather Service.

    So, like I said, when you’re at the near threshold point, it doesn’t take much to put you over the top.

    Now having said all that, if I liked black on black I’d buy it. I’m sure I’d find a way to live with it. I like the looks of black cars, nothing looks better than one of them when they’re clean, as long as I don’t have to do the cleaning or sit in one as soon as the door is opened. ;)

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • mackabeemackabee Member Posts: 4,709
    "They improved the rear legroom and they did a good job of improving access to the third seat."

    Too bad they didn't improve the looks! ;)

    image
  • sterlingdogsterlingdog Member Posts: 6,984
    Yes, it is the humidity in the South that makes the heat worse. If you haven't lived here, it is hard to describe. I have visited my niece in Arizona in the summer. Though it is extremely hot there, it is different than the heat in the South. It was 102 degrees here yesterday. I walked outside at 1:00am this morning while the temperature was at 80 degrees. The humidity still made it seem warm.

    I once owned a black Ford Granada sedan with red leather interior. It was a beautiful car, but so hot in the summer. After two years, we traded for a light blue buick with blue velvet seats. It seemed much cooler to us. There is a wonderful story about that Buick. I'll have to share it another time.

    Richard
  • mackabeemackabee Member Posts: 4,709
    This reminds me of the time I took my youngest son to White Sands National Park in New Mexico. We stopped in the gift shop and up on the wall was a t-shirt with two skeletons, one had a hat on and you could obviously see they died in the desert from the heat.
    One was propped up on a cactus and the other on a yucca tree and one says to the other:
    "Yeah, but it's a dry heat."
    :shades:
  • dhamiltondhamilton Member Posts: 878
    touched a nerve, my apologies. Everyone is allowed to be more comfortable in a lighter "leather" car, than a dark color leather.

    Here in Texas, [maybe I should have qualified for humidity] the cream beige leather in a 5 series, is no more cooler than the black leather in the same car. Make sense?

    This is with all due respect to those of you who don't sit in 3-5 different cars everyday................................

    I'm sure BR's experience is different in the climate he's in.
  • greanpea68greanpea68 Member Posts: 1,996
    I doubt if the interior color would make much of a difference.

    Thinking about this also I doubt the interior color makes a differance. It is the outside color of the car that attracts the sun. The black soaks in the heat where the light or white colors reflects the heat... :sick:

    Either way it hit 95 gegrees here yesterday and every car I got into was scorching. I think I lost 5 pounds just from sweating perfusely after entering some of the cars ;)

    GP
  • mattandimattandi Member Posts: 588
    I put our wagon up on jack stands in our driveway a week ago to change the brakes. Did it late Tuesday evening while my wife was home. Just being safe by having her around while I did the jacking and placing the stands. Did not go ahead and change the brakes. Then it got hot and has stayed hot with our wonderful, sticky humidity. I'm sure the neighbors are beginning to talk about us. I really don't like the heat, but I guess they would appreciate me finishing the job and getting that car off those stands.
  • british_roverbritish_rover Member Posts: 8,502
    I grew up in west Texas so I fully realize how humidity changes things drastically. I also had another thought that no one has brought up. How many BMWs have that new Climate Cool glass that came out a few years ago? Some of the highest spec range rovers have it now and it really does make a big difference.

    Brief press release

    The lower humidity and special glass could wipe out most of that five degree delta.
  • jkinzeljkinzel Member Posts: 735
    I walked outside at 1:00am this morning while the temperature was at 80 degrees. The humidity still made it seem warm.

    80 degree is HOT. In western Washington our highs this past week have been in the mid to upper 50’s. At 1:00AM it’s like maybe 48. I think we are in for a cold, wet summer. :sick:
  • tidestertidester Member Posts: 10,059
    The black soaks in the heat where the light or white colors reflects the heat.

    Exterior color should have very little effect on temperature inside a car. Yes, the outside of a dark colored vehicle may get hotter than the outside of a light colored vehicle but the exterior is, by and large, well insulated from the interior. I think those articles I listed earlier also address this issue.

    tidester, host
    SUVs and Smart Shopper
  • tidestertidester Member Posts: 10,059
    I agree!

    BTW, we're enjoying daytime highs in the 60s and may break 70 this week. Overnight lows are still hovering around the freezing point. It's delightful. :)

    tidester, host
    SUVs and Smart Shopper
  • jmonroejmonroe Member Posts: 8,989
    Did not go ahead and change the brakes.

    I really don't like the heat, but I guess they would appreciate me finishing the job and getting that car off those stands.


    I worked with a guy back in the 70’s who had a next door neighbor who left his car on jack stands overnight. Just like you his intentions were good but the auto parts didn’t have the hold down pins that he realized were bad when he started to do the rear brakes so the guy had to leave it there because he didn’t want to replace the rusted pins just to move the car into the garage. Thereby having to do the brake job twice.

    This prankster co-worker jacked the car up and set the drums on a couple 2x6 at 2 AM. He said he broke into a cold sweat as he was lowering the last drum to the wood. You see, that’s when he remembered that his neighbor was a great outdoors man and almost always hit what he was aiming at. :surprise:

    First thing the following Sunday morning his neighbor came over and told him about the car being on 2x6’s and wanted to know if he had heard anything during the night? When he told him what he had done his neighbor said, “I thought you knew better than to do something like that. At that hour in the morning I’d have shot, looked to see if I dropped it, then gone out in the morning to identify if it was a head or body hit” :cry:

    Believe it or not he said he’d never do something like that again.

    FWIW, I routinely replaced the hold down pins when I did a brake job on those old cars. There is no sense in having new shoes fall into the drums at highway speeds and ruin your day and the drums. Now, if this co-workers neighbor had bought all the parts before starting the job he would have prevented my co-worker having a cold sweat. ;)

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • roadburnerroadburner Member Posts: 18,354
    How many BMWs have that new Climate Cool glass that came out a few years ago? Some of the highest spec range rovers have it now and it really does make a big difference.

    The 335i droptop I drove for a couple of weeks had a special coating on the leather seats that kept them cool even in direct sunlight. BMW calls it "Sun-Reflective Technology" and it works quite well in my experience.

    Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
    Wife's: 2021 Sahara 4xe
    Son's: 2018 330i xDrive

  • imidazol97imidazol97 Member Posts: 27,681
    > I have 8 customers a month that lie, waste my time, and get mad at me for things out of my control.
    3. Their bad credit is my fault. [one of my favorites]


    Those are the same people the local media is having lots of articles how someone made them buy a house that they could never hope to afford on a mortgage that the agent faked them into signing. It's everyone else's fault.

    Now they've lost their house to foreclosure and they want the taxpayer to buy them another one and feel sympathy.

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • imidazol97imidazol97 Member Posts: 27,681
    The rafts need 4 wheels and a motor for the discussion. ;) How can we work that in? :blush:

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • greanpea68greanpea68 Member Posts: 1,996
    With all the ongoing talks about how the color of a car affects the temperature of a car, I can't resist posting the first couple of paragraphs from a article out Boston.com.... They are writing a article about how Conn. schools are closing early do to the temperatures being in 90's...

    Here it is ;)

    HARTFORD, Conn.—Dozens of schools districts across Connecticut closed early Monday as temperatures topped 90 degrees for the second consecutive day.

    more stories like thisThe National Weather Service issued heat and air quality advisories for much of the state. The city of Hartford also opened free cooling stations so people could find relief from the sweltering heat.

    "Literally, you could cook an egg off the hood of a black car today. It just takes the starch out of you," said Jim Cordier, director of social and health services for nearby East Hartford, which opened a cooling station for senior citizens


    :surprise:

    Now that's a knee slapper :P

    gP
  • ray80ray80 Member Posts: 1,655
    "Literally, you could cook an egg off the hood of a black car today"

    Hhmm I'm in hartford and have the black car, wish I had an egg, I'm hungry
  • british_roverbritish_rover Member Posts: 8,502
    Land Rover had a video where they cooked an egg on the hood of a LR2 during extreme temperature testing.

    It finishes off with this very British engineer scrapping the egg off the hood, putting it on a sandwich and saying, "During testing our engineers get very hungry."

    My Wife's library was shut down today because of the heat so she got a day off.
  • qbrozenqbrozen Member Posts: 33,748
    I can't believe places of business and schools are shutting down. Its only JUNE! What the heck will happen in July? We'll just shut those places down for the rest of the summer. How's that?

    We were out yesterday and noticed a car sitting idling in the parking lot of a strip mall. I assume because the owner wanted the AC to continue to run while he/she was doing her/his shopping. I couldn't help but wonder: at what temperature does the much-complained-about cost of gas suddenly become less important? And, on the flip side of that, how much does gas need to cost for people to suffer a few minutes of discomfort while driving before their car heats up or cools down to their desired temperature?

    '11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S

  • jkinzeljkinzel Member Posts: 735
    We were out yesterday and noticed a car sitting idling in the parking lot of a strip mall.

    If it was (AC) left on to keep a pet cool, I applaud them. If it was left on so they would not cook their little [non-permissible content removed] then I pity them.
  • jmonroejmonroe Member Posts: 8,989
    It finishes off with this very British engineer scrapping the egg off the hood, putting it on a sandwich and saying, "During testing our engineers get very hungry."

    Did they say this was with one or two top coats of Zaino? :shades:

    Seriously, I've seen similar type tests. Kinda scary when you think about it.

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • jmonroejmonroe Member Posts: 8,989
    If it was left on so they would not cook their little [non-permissible content removed] then I pity them.

    Slight correction...what they need is an [non-permissible content removed] kickin. :mad:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • british_roverbritish_rover Member Posts: 8,502
    No zaino just a little olive oil dribbled on the hood first.
  • jkinzeljkinzel Member Posts: 735
    Slight correction...what they need is an [non-permissible content removed] kickin.

    I stand corrected. :blush:
  • chikoochikoo Member Posts: 3,008
    To you, Mack,oldfarmer, and Chikoo---"Don't screw with me. This ain't my first time at the rodeo."---Joan Crawford speaking to the Pepsi Board of Directors

    That is harsh :sick:
  • chikoochikoo Member Posts: 3,008
    What were we discussing?

    Toyota MSRP is inclusive / exclusive of delivery charges....
  • joel0622joel0622 Member Posts: 3,299
    Every August or so we cook one one the asphalt here at work.
  • joel0622joel0622 Member Posts: 3,299
    I have never seen a Toyota sticker/invoice before. What makes them so hard to comprehend? If they are any thing like ours they are pretty self explanatory.
This discussion has been closed.