RE: 471 My local dealership has not been notified by Hyundai that they acknowledge a problem or a fix for this non-existent problem. Apparently they have been advised to check tire pressures.
I will never again buy a hyundai!. This was their one chance, and they blew it. I got so tired of hearing that the clunk was not there, and that quote "sir, this is not a lexus", from the dealership. Have they seen the newest Azera commercial? The one where the compare it to a LS450.....PLEASE! The interior squeaked like a Styrofoam cooler, and the clunk was unbearable. I took a hit on this car (it dropped like a rock in value), but it was a good lesson learned.
Hyundai is not going to fix the issue due to one issue, and that is cost. The clink is not caused buy a loose bolt, or something simple like that. IT IS THE UNIBODY!!!!! Remember those poppers you would bet at a Hockey game? That is what the unibody is doing.
I am over this car, and will enjoy my new (non Hyundai) for a long time.
i am only a general sales manager, i do not have privy so to speak of the actual part numbers etc... I do know that there is a fix is all. the build date is 12/26/2005-?? my tech guy said he didn't know the cutoff. but new ones being built are with the newer shock/strut? not sure which of those it is.
Does TSB 06-50-017 have anything to do with the clunking noise everyone is talking about? it does state that you will get noise if the vehicle is driven over uneven or rough road surfaces.
Rich, that is just another possibility for suspension noises going over bumps but not the rattling or clunking we get otherwise. This TSB has to do with not adjusting the toe in evenly which could cause interference.
I promised I would post any news regarding my clunk.
I have an appointment to take my Azera to a dealership in Houston. Hub Hyundai has graciously agreed to fix my clunk under warranty. The parts have been ordered and I will be taking the car in this Thursday. They ordered two front struts and two insulators. I wish I knew more about the parts like part numbers etc. However, I will get as much information as I possibly can when I take the car in. My build date falls in the window of dates that I have heard about. I am very hopeful that this fix will put the clunk behind me.
I will post more information after Thursday. The real test will be the drive to the office as there are plenty of "small bumps" along the way.
I can solve the "clunk" problem for all. NO one here is right. But you are all pretty close.
The rod is mounted correctly and right side up. IT"S THE CAR THATS' UPSIDE DOWN. Just turn the car over and everything will be just right. (The grill will look a lot better too)!
My Zer has a manufacture date of Nov 2005. 3rd time in for the clunk . St Louis dealer replaced both front struts . The girl is now purrrrrfact and quiet as a mouse. The clunk has "LEFT THE BUILDING" :shades: . I'm thinking that Hyundia is leaving the call as "to replace or not to replace" more of a dealer decision :confuse: . I could have bought this exact car on the Illinois side for about $2000 less, but this Illinois dealer has a reputation, so I paid the price for quality service, and now I'm one dreaded clunk to the better. :P
Hi Hyundai 2. I am glad to read your latest input. I have two questions. 1. What is the "strut"? Is it just what I use to call the shock absorbers or does that mean springs too? Maybe other components too? 2. Was it Suntrup that fixed your car? Thanks.
My apologies to you for not responding sooner. I am still out of town and have a lot to say about my experience in getting my strut assemblies replaced.
Bottom line: Have I noticed any improvement? Absolutely, positively!! Do I still hear the clunk? Occasionally.
Again, I have a lot to tell everyone and will post more this weekend.
RE: 487 I would suggest that if you still hear the "clunk" occasionally, the struts were not the cause of the problem. The replacement with new struts would have cured the problem or not. Unless the struts are incorrectly engineered for the car, or they are defective, the noise should either be there or not.
Hi, could you tell me exactly what parts were replaced?? I need to have all the info I can gather before I go to my dealer with this issue. My build date is 12/05. Thanks
Hyundai 2, I think I finally answered my own question concerning the definition of a front "strut". The Shop Manual identifies the following parts as "Front Strut Assembly" on page SS30: 1. Shock Absorber 2. Spring 3. Dust Cover 4. Urethane Bumper 5. Cup Assembly 6. Upper Pad 7. Insulator 8. Plate Nuts and a bolt are excluded here and maybe the factory includes the Fork as a component of the assembly at the lower end but that is not clear as far as removal is concerned. I wonder how many of these parts were replaced by the dealer? I assume your receipt identifies all the parts they used.
First, I want to say that the folks at Hub Hyundai were great. I had to leave my Azera there and was given a loaner car without question. While I did not purchase my car there, they acted as though I did. Richard the general sales manager and Ash the service manager were great and demonstrated a genuine desire to fix the clunk.
In so far as the fix goes, I have noticed a big, big improvement but I still, occasionally, hear the clunk. To hear it requires the same road conditions that we have all discussed on this forum. Interestingly the passenger side is more prevalent than the drivers’ side too – just like it has always been. In fact the drivers’ side is nearly completely clunkless. The ride while at faster speeds is absent that hollow echoing sound as well – I believe there was mention of that sound in one of the many posts.
A very important point. One reason I may have experienced a big improvement was that the rod that goes through the bracket at the top of the wheel well (and bolted with the lock nut) was completely stripped (on the passenger side). The mechanic had a heck of a time removing the nut, but when he did get it off it was clear that the nut and the post (I hope I have that right) were stripped about ¾ to 1”. I also found it interesting that the strut assembly had no hardware that came with it. When the stripped nut was discovered Hub did not have any “spare" nuts – it was no big deal but it just made the repair a bit longer. I had posted on the forum a number of times that my clunk was getting worse and that may be why – I am not experienced enough to know for sure. I had taken my Azera to Humble Hyundai, complained about the clunk getting worse, and was largely ignored – in fact the service director didn’t even get my complaint correct on the service ticket.
At this point I am pretty much out of options for a permanent fix. The folks at Hub Hyundai have gladly done all they could. I just have to decide if the improvement (along with the occasional clunk) is something I can live with.
The part number that is on my service ticket is 54611-3L040 and the description on the ticket simply says STRUT ASSY.
BTW I just turned 5,000 miles on my car - 11 1/2 months old.
I'm sorry they weren't able to fix it for good, I was not aware that it hadn't been done? When the service guy comes back out, I'll inform him that it is better but still not gone. I don't know why the service side seems so afraid to tell them of customer problems, but I'm not so I will let him know. I do not know if that will get us anywhere, but I will bring it up again next time I see him. If I find anything new out at all, I'll post it here for you.
RE: 492 Why has there not been a TSB regarding this issue? Apparently Hyundai Corporate still does not acknowledge that there is a "Clunk" problem. or that any modifications have been made on newer production.
Re. 492 & 494: Good question. Assuming you too have the "clunk", have you presented the same question in writing via registered mail to the dealer you purchased from with a copy to Hyundai US? Have you informed any state or local consumer advocate or protection agencies?
RE: 495 I have done neither. I am not invoking the "Lemon Law", so state agencies do not come into play. The dealership takes the position that there is no clunk as does Hyundai US.
As I have stated in past posting, the clunk in my car has pretty much disappeared completely on it's own. I attribute the clunk in my car to out of round tires which corrected themselves by wear and correct air pressure monitoring. If Hyundai were to publish a TSB pertaining to the problem I would examine their finding on my car.
Re 496: I am not invoking the "Lemon Law", so state agencies do not come into play. The dealership takes the position that there is no clunk as does Hyundai US.
Perhaps someone should start the ball rolling. Personally, I don't know if I have the clunk or a noisy suspension when driving over lousy roads. Make no mistake though, every manufacture will deny product performance claims and stonewall, in Hyundai's case, issuing a TSB let alone a proactive recall unless they feel the heat here or in Korea.
RE: 497 There has been a lot of talk about manufacture date by members of this Forum. Is anyone aware of any changes in suspension parts at all in the AZERA since it's introduction? I am not, and the local dealer claims that all part numbers remain the same from introduction to current production.
I have some information about the strut assembly with regard to build dates.
I was told that at some time during the manufacturing process Hyundai changed the strut assembly part number from 54611-3L040 to 54611-3L041. As I understand it, the 3L041 strut was installed in the Azeras during the build date window that we have been discussing in this forum. When I took my Azera in for the strut replacement, the 3L040 (the original designed strut?) strut assembly was installed - as printed on my service ticket. Since my Azera fell within the "build date window" presumably the struts that were replaced were the 3L041's.
It would be nice to know exactly why there was a change in part numbers during the manufacturing process - did Hyundai know something?
I know...I know Lets blame the problem on President Bush According to the Liberal Dems everything that goes wrong is the Presidents fault. So let them waste more time instead of taking care of the Nations problem
I have been following this thread since I bought my Azera (build date 12/05). Yes, I have a noisy front right strut. The service manager pursued a few solutions that I knew were not correct. I did not have any of them implemented. I noticed recently that folks have been getting their front strut assemblies replaced to their satisfaction. Just went to my dealership (new service manager btw) and told the svc. manager about my issue. "Well, let's order you the parts and get it fixed". What? There must have been an order from the top to fix cars with this problem, because that was way too easy. And the new manager is way better than the old guy. Hopefully soon I will have some resolution. (13,500 miles)
I picked up my 2007 Azera with limited package on Thursday, June 28. On the way home, I noticed a shimmy at 40 mph and returned the vehicle to the dealership. After waiting six hours in the lounge, I was told that the car had a bad tire (Michilins) and the problem has been resolved. Back on the highway, now late afternoon, I again got a shimmy at 40 and 60 mph. Has anybody else experienced this problem? If so, how was it corrected?
Six hours???????? Man, you gotta step up and make some noise. Anyway, probably flat spots from shipping. Check tire pressure and adjust per instructions on inside of driver side door. I had a shimmy, but only after hitting a huge pothole
Re: 505 How did the dealer "resolve the problem"?...New tires?...alignment? How could they possibly defend a 6 hour wait within hours of purchase? Why didn't you demand a loan car and further compensation? What are you / they goning to do now? :confuse:
RE:505 If you check back on the Forum postings you will note that many owners have experienced problems similar to yours. There has been a continuing debate on the cause and solution to the problem. Hyundai US does not acknowledge that a problem exists, and have not put out a TSB to correct this deficiency
Thanks for all the inputs. Bringing it back Thursday and will insist on a loaner while they try to figure out why I have a shimmy at 40 and 60 mph. They claim to have replaced one tire but who knows????
I doubt they had an OEM tire on the shelf, and probably had to order it from a specialty tire store which would explain part of the delay you experienced. In the 6 hours you waited, they could have flown a tire or car in from the nearest Port of Entry.
Greetings Azera owners with the Clunk. I just wanted to share this news release from Hyundai News Bureau dated October 23, 2006. Under the CHASSIS FEATURES, second paragraph quote: "Together with the engine-speed-sensing rack-and-pinion power steering, the suspension provides unerring road feel while quietly isolating the passenger cabin from unwanted noise, vibration and harshness". But the most important piece of information is on the upper right corner of the web page, THE EXECUTIVE BIOS. Now we a names and a address. Hope one of us get a response from one of the officers. Good lock. WWW.hyundainews.com/corporate_news/corporate/10_23_2006_1883.asp"
I retrieved my Azera from Suntrup yesterday. They replaced both front struts (shock absorbers) and there is a world of difference. The rattling (or clunking) is gone while going over small bumps as before. I rode with the Service Manager about ten days prior to the repair and told him I thought the front suspension sounded like it had 200,000 miles on it. It only has about 6,000 now. He ordered the parts and had them installed them without a hassle including a rental car overnight. The build date on my car is Dec. 19, 2005.
Great news grayfox. I posted a couple of weeks back about how my dealers' new service manager was so great. I called him 2 weeks after I met with him initially, and he said he had forgotten to order my parts. He said he would order them and call me. Nothing so far. I called and left him another message, since he never answers his phone....I am at 13,500 miles, all of those with the horrible front end racket...rather pissed off now. I really hope I can get this behind me. Hyundai dodged this simple issue for a long time. Next time, I will shop for a car and research customer satisfaction with the dealer network in addition to the quality of the car. Imagine...a new car with bad front struts...and since there is no official TSB, they try to fix everything else but the real issue. OK, I'm done.
What a nightmare. I'll say it again. SEEMS TO BE A DEALER ISSUE! My local dealer here in Des Moines has addressed any issue I had with the Azera in a timely and proper manner. Anyone within 200 miles should consider Holmes Hyundai.
RE: 516 The "faces" at my local dealership change at an amazing pace. Not only has the ownership and name changed in the past year, but the service manager, parts manager, service advisors and techs have all changed several times. The sales manager has also changed twice. No one gets a chance to learn about their products, and they don't appear to care.
For those of you who still have the suspension noises, I think it would be time to escalate the problem to a higher level if your Service Manager will not agree to the replacement of the shock absorbers or struts as they are now called. Perhaps the dealership owner should be shown copies of the pertinent comments on this board. One of my local dealers danced around the problem with no positive results after several visits. Another local dealer got to the heart of the noises the first time.
Comments
My local dealership has not been notified by Hyundai that they acknowledge a problem or a fix for this non-existent problem. Apparently they have been advised to check tire pressures.
Hyundai is not going to fix the issue due to one issue, and that is cost. The clink is not caused buy a loose bolt, or something simple like that. IT IS THE UNIBODY!!!!! Remember those poppers you would bet at a Hockey game? That is what the unibody is doing.
I am over this car, and will enjoy my new (non Hyundai) for a long time.
Rich :confuse:
Re: 475
How can I view TSB 06-50-017?
Thanks,
JMJK
I have an appointment to take my Azera to a dealership in Houston. Hub Hyundai has graciously agreed to fix my clunk under warranty. The parts have been ordered and I will be taking the car in this Thursday. They ordered two front struts and two insulators. I wish I knew more about the parts like part numbers etc. However, I will get as much information as I possibly can when I take the car in. My build date falls in the window of dates that I have heard about. I am very hopeful that this fix will put the clunk behind me.
I will post more information after Thursday. The real test will be the drive to the office as there are plenty of "small bumps" along the way.
JMJK
The rod is mounted correctly and right side up. IT"S THE CAR THATS' UPSIDE DOWN. Just turn the car over and everything will be just right. (The grill will look a lot better too)!
Any updates? I have 8,000 km on my car now and it keeps getting worse. Now it is definitely more of a rattle than a clunk.
I also find the ride extremely soft now that we have summer temperatures. It rode much better when it was -30 C.
Brian
1. What is the "strut"? Is it just what I use to call the shock absorbers or does that mean springs too? Maybe other components too?
2. Was it Suntrup that fixed your car?
Thanks.
RE: 482
My apologies to you for not responding sooner. I am still out of town and have a lot to say about my experience in getting my strut assemblies replaced.
Bottom line: Have I noticed any improvement? Absolutely, positively!! Do I still hear the clunk? Occasionally.
Again, I have a lot to tell everyone and will post more this weekend.
JMJK
I would suggest that if you still hear the "clunk" occasionally, the struts were not the cause of the problem.
The replacement with new struts would have cured the problem or not.
Unless the struts are incorrectly engineered for the car, or they are defective, the noise should either be there or not.
1. Shock Absorber
2. Spring
3. Dust Cover
4. Urethane Bumper
5. Cup Assembly
6. Upper Pad
7. Insulator
8. Plate
Nuts and a bolt are excluded here and maybe the factory includes the Fork as a component of the assembly at the lower end but that is not clear as far as removal is concerned.
I wonder how many of these parts were replaced by the dealer?
I assume your receipt identifies all the parts they used.
First, I want to say that the folks at Hub Hyundai were great. I had to leave my Azera there and was given a loaner car without question. While I did not purchase my car there, they acted as though I did. Richard the general sales manager and Ash the service manager were great and demonstrated a genuine desire to fix the clunk.
In so far as the fix goes, I have noticed a big, big improvement but I still, occasionally, hear the clunk. To hear it requires the same road conditions that we have all discussed on this forum. Interestingly the passenger side is more prevalent than the drivers’ side too – just like it has always been. In fact the drivers’ side is nearly completely clunkless. The ride while at faster speeds is absent that hollow echoing sound as well – I believe there was mention of that sound in one of the many posts.
A very important point. One reason I may have experienced a big improvement was that the rod that goes through the bracket at the top of the wheel well (and bolted with the lock nut) was completely stripped (on the passenger side). The mechanic had a heck of a time removing the nut, but when he did get it off it was clear that the nut and the post (I hope I have that right) were stripped about ¾ to 1”. I also found it interesting that the strut assembly had no hardware that came with it. When the stripped nut was discovered Hub did not have any “spare" nuts – it was no big deal but it just made the repair a bit longer. I had posted on the forum a number of times that my clunk was getting worse and that may be why – I am not experienced enough to know for sure. I had taken my Azera to Humble Hyundai, complained about the clunk getting worse, and was largely ignored – in fact the service director didn’t even get my complaint correct on the service ticket.
At this point I am pretty much out of options for a permanent fix. The folks at Hub Hyundai have gladly done all they could. I just have to decide if the improvement (along with the occasional clunk) is something I can live with.
The part number that is on my service ticket is 54611-3L040 and the description on the ticket simply says STRUT ASSY.
BTW I just turned 5,000 miles on my car - 11 1/2 months old.
Any thoughts?
Thanks JMJK
Thanks Richard
Can you tell us which St. Louis dealer?
Why has there not been a TSB regarding this issue?
Apparently Hyundai Corporate still does not acknowledge that there is a "Clunk" problem. or that any modifications have been made on newer production.
I have done neither.
I am not invoking the "Lemon Law", so state agencies do not come into play. The dealership takes the position that there is no clunk as does Hyundai US.
As I have stated in past posting, the clunk in my car has pretty much disappeared completely on it's own.
I attribute the clunk in my car to out of round tires which corrected themselves by wear and correct air pressure monitoring.
If Hyundai were to publish a TSB pertaining to the problem I would examine their finding on my car.
Perhaps someone should start the ball rolling. Personally, I don't know if I have the clunk or a noisy suspension when driving over lousy roads. Make no mistake though, every manufacture will deny product performance claims and stonewall, in Hyundai's case, issuing a TSB let alone a proactive recall unless they feel the heat here or in Korea.
There has been a lot of talk about manufacture date by members of this Forum.
Is anyone aware of any changes in suspension parts at all in the AZERA since it's introduction?
I am not, and the local dealer claims that all part numbers remain the same from introduction to current production.
I have some information about the strut assembly with regard to build dates.
I was told that at some time during the manufacturing process Hyundai changed the strut assembly part number from 54611-3L040 to 54611-3L041. As I understand it, the 3L041 strut was installed in the Azeras during the build date window that we have been discussing in this forum. When I took my Azera in for the strut replacement, the 3L040 (the original designed strut?) strut assembly was installed - as printed on my service ticket. Since my Azera fell within the "build date window" presumably the struts that were replaced were the 3L041's.
It would be nice to know exactly why there was a change in part numbers during the manufacturing process - did Hyundai know something?
JMJK
Sen. Sam Ervin, US Senate Watergate investigation: "What did the President know, and when did he know it"
Lets blame the problem on President Bush
According to the Liberal Dems everything that goes wrong is the Presidents fault. So let them waste more time instead of taking care of the Nations problem
But let's don't go there, okay?
hjc1 must be 40 or under. I meant the president of Hyundai, obviously.
If you check back on the Forum postings you will note that many owners have experienced problems similar to yours.
There has been a continuing debate on the cause and solution to the problem.
Hyundai US does not acknowledge that a problem exists, and have not put out a TSB to correct this deficiency
If the replacement tire was not in stock, they could have pulled it from another vehicle.
Strut tower brace
The build date on my car is Dec. 19, 2005.
The "faces" at my local dealership change at an amazing pace.
Not only has the ownership and name changed in the past year, but the service manager, parts manager, service advisors and techs have all changed several times.
The sales manager has also changed twice.
No one gets a chance to learn about their products, and they don't appear to care.
You are all invited to post your dealer experiences pro and con at Edmunds' new Dealer Rating System.
http://www.edmunds.com/dealerships/drr/jump.html
Your input will be of great benefit to the entire community.
Thanks from all the Edmunds' Hosts!
Fuccillo Hyundai, Canoga Park, CA has been out of business for months.