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Comments
My local dealership has not been notified by Hyundai that they acknowledge a problem or a fix for this non-existent problem. Apparently they have been advised to check tire pressures.
Hyundai is not going to fix the issue due to one issue, and that is cost. The clink is not caused buy a loose bolt, or something simple like that. IT IS THE UNIBODY!!!!! Remember those poppers you would bet at a Hockey game? That is what the unibody is doing.
I am over this car, and will enjoy my new (non Hyundai) for a long time.
Rich :confuse:
Re: 475
How can I view TSB 06-50-017?
Thanks,
JMJK
I have an appointment to take my Azera to a dealership in Houston. Hub Hyundai has graciously agreed to fix my clunk under warranty. The parts have been ordered and I will be taking the car in this Thursday. They ordered two front struts and two insulators. I wish I knew more about the parts like part numbers etc. However, I will get as much information as I possibly can when I take the car in. My build date falls in the window of dates that I have heard about. I am very hopeful that this fix will put the clunk behind me.
I will post more information after Thursday. The real test will be the drive to the office as there are plenty of "small bumps" along the way.
JMJK
The rod is mounted correctly and right side up. IT"S THE CAR THATS' UPSIDE DOWN. Just turn the car over and everything will be just right. (The grill will look a lot better too)!
Any updates? I have 8,000 km on my car now and it keeps getting worse. Now it is definitely more of a rattle than a clunk.
I also find the ride extremely soft now that we have summer temperatures. It rode much better when it was -30 C.
Brian
1. What is the "strut"? Is it just what I use to call the shock absorbers or does that mean springs too? Maybe other components too?
2. Was it Suntrup that fixed your car?
Thanks.
RE: 482
My apologies to you for not responding sooner. I am still out of town and have a lot to say about my experience in getting my strut assemblies replaced.
Bottom line: Have I noticed any improvement? Absolutely, positively!! Do I still hear the clunk? Occasionally.
Again, I have a lot to tell everyone and will post more this weekend.
JMJK
I would suggest that if you still hear the "clunk" occasionally, the struts were not the cause of the problem.
The replacement with new struts would have cured the problem or not.
Unless the struts are incorrectly engineered for the car, or they are defective, the noise should either be there or not.
1. Shock Absorber
2. Spring
3. Dust Cover
4. Urethane Bumper
5. Cup Assembly
6. Upper Pad
7. Insulator
8. Plate
Nuts and a bolt are excluded here and maybe the factory includes the Fork as a component of the assembly at the lower end but that is not clear as far as removal is concerned.
I wonder how many of these parts were replaced by the dealer?
I assume your receipt identifies all the parts they used.
First, I want to say that the folks at Hub Hyundai were great. I had to leave my Azera there and was given a loaner car without question. While I did not purchase my car there, they acted as though I did. Richard the general sales manager and Ash the service manager were great and demonstrated a genuine desire to fix the clunk.
In so far as the fix goes, I have noticed a big, big improvement but I still, occasionally, hear the clunk. To hear it requires the same road conditions that we have all discussed on this forum. Interestingly the passenger side is more prevalent than the drivers’ side too – just like it has always been. In fact the drivers’ side is nearly completely clunkless. The ride while at faster speeds is absent that hollow echoing sound as well – I believe there was mention of that sound in one of the many posts.
A very important point. One reason I may have experienced a big improvement was that the rod that goes through the bracket at the top of the wheel well (and bolted with the lock nut) was completely stripped (on the passenger side). The mechanic had a heck of a time removing the nut, but when he did get it off it was clear that the nut and the post (I hope I have that right) were stripped about ¾ to 1”. I also found it interesting that the strut assembly had no hardware that came with it. When the stripped nut was discovered Hub did not have any “spare" nuts – it was no big deal but it just made the repair a bit longer. I had posted on the forum a number of times that my clunk was getting worse and that may be why – I am not experienced enough to know for sure. I had taken my Azera to Humble Hyundai, complained about the clunk getting worse, and was largely ignored – in fact the service director didn’t even get my complaint correct on the service ticket.
At this point I am pretty much out of options for a permanent fix. The folks at Hub Hyundai have gladly done all they could. I just have to decide if the improvement (along with the occasional clunk) is something I can live with.
The part number that is on my service ticket is 54611-3L040 and the description on the ticket simply says STRUT ASSY.
BTW I just turned 5,000 miles on my car - 11 1/2 months old.
Any thoughts?
Thanks JMJK
Thanks Richard
Can you tell us which St. Louis dealer?
Why has there not been a TSB regarding this issue?
Apparently Hyundai Corporate still does not acknowledge that there is a "Clunk" problem. or that any modifications have been made on newer production.
I have done neither.
I am not invoking the "Lemon Law", so state agencies do not come into play. The dealership takes the position that there is no clunk as does Hyundai US.
As I have stated in past posting, the clunk in my car has pretty much disappeared completely on it's own.
I attribute the clunk in my car to out of round tires which corrected themselves by wear and correct air pressure monitoring.
If Hyundai were to publish a TSB pertaining to the problem I would examine their finding on my car.
Perhaps someone should start the ball rolling. Personally, I don't know if I have the clunk or a noisy suspension when driving over lousy roads. Make no mistake though, every manufacture will deny product performance claims and stonewall, in Hyundai's case, issuing a TSB let alone a proactive recall unless they feel the heat here or in Korea.
There has been a lot of talk about manufacture date by members of this Forum.
Is anyone aware of any changes in suspension parts at all in the AZERA since it's introduction?
I am not, and the local dealer claims that all part numbers remain the same from introduction to current production.
I have some information about the strut assembly with regard to build dates.
I was told that at some time during the manufacturing process Hyundai changed the strut assembly part number from 54611-3L040 to 54611-3L041. As I understand it, the 3L041 strut was installed in the Azeras during the build date window that we have been discussing in this forum. When I took my Azera in for the strut replacement, the 3L040 (the original designed strut?) strut assembly was installed - as printed on my service ticket. Since my Azera fell within the "build date window" presumably the struts that were replaced were the 3L041's.
It would be nice to know exactly why there was a change in part numbers during the manufacturing process - did Hyundai know something?
JMJK
Sen. Sam Ervin, US Senate Watergate investigation: "What did the President know, and when did he know it"
Lets blame the problem on President Bush
According to the Liberal Dems everything that goes wrong is the Presidents fault. So let them waste more time instead of taking care of the Nations problem
But let's don't go there, okay?
hjc1 must be 40 or under. I meant the president of Hyundai, obviously.
If you check back on the Forum postings you will note that many owners have experienced problems similar to yours.
There has been a continuing debate on the cause and solution to the problem.
Hyundai US does not acknowledge that a problem exists, and have not put out a TSB to correct this deficiency
If the replacement tire was not in stock, they could have pulled it from another vehicle.
Strut tower brace
The build date on my car is Dec. 19, 2005.
The "faces" at my local dealership change at an amazing pace.
Not only has the ownership and name changed in the past year, but the service manager, parts manager, service advisors and techs have all changed several times.
The sales manager has also changed twice.
No one gets a chance to learn about their products, and they don't appear to care.
You are all invited to post your dealer experiences pro and con at Edmunds' new Dealer Rating System.
http://www.edmunds.com/dealerships/drr/jump.html
Your input will be of great benefit to the entire community.
Thanks from all the Edmunds' Hosts!
Fuccillo Hyundai, Canoga Park, CA has been out of business for months.