"some vehicles built during the specified build dates may experience these front end problems so it does not leave the door open for all owners to demand to have their struts changed."
For the specific build dates indicated this TSB is a confession, an admission of guilt pertaining to a design flaw.
I posted the link to print the TSB as a public service to fellow Azera owners. They can and should do with it what they choose if their vehicle was produced during the appropriate period.
Before my next service I will contact the closest dealer to me now benefiting in service business, (thanks to the demise of the dealer I originally leased from) and inquire if they are aware of the problem. If not, I will make them aware and give them time to order the parts if necessary.
With a copy of the TSB and the write-ups I have from the previous dealer in hand, I expect a "slam dunk" as you put it.
RE:624 It should be a "slam dunk". If not have your service manager call my service manager at Hyundai of Westchester in Yonkers NY. He has already received a call from a service manager at a Buffalo NY dealership as a result of my posts. He explained to the guy who was unaware that the struts should be replaced and this was just before the TSB was issued. As I have posted my Azzy is purring and running over the "bumps" quietly. I am very happy with the results. Great car, just as I have always felt. Don
RE:626 campoly, the invoice states shock assy. replaced but they seem to use the term together ie. shock/strut. I do know that the part # is listed as 54611-3L041 and on the TSB that is the # listed as being previous with 3L040 as new part #. Appears to be some "confusion" and I am going to check it out. In any case as I have said before the front is quiet now and the ride is very satisfactory. What it is NOT is sports tuned but then we all knew that before purchase and this is the comfort level that I desired. I think you will be satisfied. Don
Not necessarily so. All 1999 Mustang Cobras were recalled due to owners complaints that they did not have the advertised horsepower. Ford extrude honed the intake manifolds, added lower restiction mufflers, and reprogrammed the computers to fix them. I wouldn't call the lack of 15 horsepower in that car a safety issue.
Based on the build dates listed in the TSB, one would believe that all Azeras built prior the Dec 05, build date were OK. Does that mean that Hyundai claims they had good struts prior to Dec.05, changed them to unsatisfactory models in Dec. 05 and than changed them again in 06? What was the part number used in all of the Azeras produced prior to Dec. 05?
You're right. It's good to have the TSB, but My curiosity was certainly aroused. We'll probably never know about the shock/strut goings on at the factory. Probably best that we don't!
Still don't know if the struts/shocks that will be in the 08 Azera are a modification to the system used in the 06 and 07's or a completely new system to obtain the "new improved suspension" mentioned in the Hyundai press release.
I would like to expound on the Hyundai misinformation as I don't understand it. First, at the risk of seeming like I am talking down to everyone,let's clarify shock and strut. A shock is a component part of a strut, just as the spring is,just as the upper spring seat is,just as the strut housing is, etc. Each component has a separate part no. in the parts computer. The part no.54611-3L040 or 41 is just the shock .The shock portion of a strut is also called a damper. Hyundai's press release for the 2008 Azera brags about revalved "dampers" on the struts, which begs the question, how the hell do we get 2008 dampers on our 2006-7 struts?? The TSB and the Azera parts computer both say shock. As I don't understand the following, the parts computer shows shock L040 to be used on Azeras from 9/2005 to 12/26/2005. It shows L041 used from 12/26/2005 to present. I called 3 dealers and 3 parts guys agreed. Now we have a TSB that says,Azera vehicle production range 12/05/2005 to 02/26/2007 might be entitled to a replacement shock of L040[We seem to feel this is a typo and should be L041]] if your front end chatters and talks too much. OH YEAH, what damper aka shock is bolted into the front struts on the 2007 Azeras with a build date of 02/27/2007 on? Bashing these dates seem to indicate that some of the shocks that fall under the TSB [12/05/2005 to 12/26/2005] will have L040 shocks and the rest [12/26/2005 to 02/26/2007] will have L041. I will repeat my opinion from a previous post,every Azera within production date range 12/05/2005 to 02/26/2007 has a front shocks aka damper with a design issue that causes a "knocking " noise at times at low speed over a rough road surface. However, most owners don't perceive this knocking noise , some owners hear a noise but don't view it as a problem, some owners hear a noise but don't want to complain to a dealer. The remaining 23 Azera owners in the US are on these 2 forums voicing their frustration. Hyundai recognizes this, so rather than issue a recall[very expensive], they issue a TSB[very inexpensive to implement]. Only 23 owners will contact the service mgr. re. the TSB. They feel comfortable using "some Azera vehicles may exhibit a knocking sound" in the TSB. But, my opinion won't hold water if the fix is removing part no. L041 front shocks and installing 2 L041 shocks. What are the possibilities for some shocks knocking? - some of the Azeras are stapped too tightly on the boat ride { shocks have a built in stop to prevent damage upon excessive compression} -a Korean shock manufacturer has been sending a few defective shocks to Hyundai for a year and a half [unlikely] -the front shocks wore out as you drove your new car home from the dealer[YUP!]
Your thoughts please on this clock and dagger issue! Don
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Don et al, I wonder if some of the Azeras were chained down too tightly or incorrectly on the boat ride over to the USA that might have damaged the shocks. Both the front and rear shocks were replaced on my '06 Azera and now has a normal ride without the "rattling" as I called it. Mine could not be called a "klunk". It sounded if the front suspension was completely worn out while traveling over small bumps at slow speed. It apparently had 040's and were replaced with the same number according to the service order.
It apparently had 040's and were replaced with the same number according to the service order.
Are you saying that your azera had L040 as OEM shocks and they were replaced with L040? That should mean your build date is 9/2005 to 12/26/2005. Is that correct? Would you know if the shock is imprinted with the shock part number?
It sounded if the front suspension was completely worn out while traveling over small bumps at slow speed
After reading all of the above, I contacted my service manager. He said he has not had any complaints, nor was he aware of the TSB. I gave him the number and told him that sometime in the future I want to take him for a ride and see what he thinks. I guess that makes 24 of us now. He is very agreeable and has done well by me so far. I still do not perceive the klunk or knock, but the car does roll and the ride is harsher over bumps than I would like.
Don, Nice description of the "problem". As I have stated my replacement parts are #'s L3041 left and right. The description on the invoice, for warranty purposes, states that replacement necessary due to excessive wear. My SM, Doug, who is not just a paper pusher but is an active car restorer and knows the business from service to parts, never hesitated to have the new parts installed and without taking the car for a "ride". I trust his judgement and will be checking in with him this week to see if he has an answer to the confusion. Bottom line is my car is "all better". So whether it's 040 or 041 seems to me to be a moot point. It is true though that the majority of owners haven't a clue as to what goes on, and so it goes. Don
Don When you talk to your SM re. the TSB typo, plz quiz him re. his feelings as to why some shocks have been causing a noise for 15 mo. of production [12/05/05- 02/26/07]. Also, what is different about the front shocks from 02/27/07 on,in that the problem no longer exists. Personally, I have a very strong desire to know what is going on, as well as getting my noise problem fixed. This is your assignment if you wish to accept it. Thanks Don
Yes, that is exactly the case. Old shocks were 040's and replaced by the same number. I have never seen the shocks before or after they were replaced so I can't say anything about imprinted part numbers. My car was built on 12/19/05.
#641 of 641 Re: 08 Azera [donrw] by grayfox Sep 18, 2007 (10:58 am) Replying to: donrw (Sep 17, 2007 9:32 am)
grayfox Thanks for getting back to me. Your experience makes this suspension issue even more confusing. In your case, L040 shocks were replaced with L040 shocks and you feel the suspension problem is fixed.Many other forum members have had L041 installed on the front end and feel the problem is solved. Your build date of 12/19/05 and your experience would seem to indicate that the TSB description should read," some Azera vehicles produced from 12/05/05 - 02/26/07 with either L040 or L041 front shocks may exhibit........ What's in common? Sounds like maybe there might be something to the {Azeras strapped too tightly ,damaging the shocks on the boat ride.], something I discounted in the beginning. Don
OK, on the above-referenced TSB, and the concern that it looks like they may have accidently swapped the part numbers for the "previous" and the "new" shocks (calling the -041 "previous" and the -040 "new" but [almost?] everyone who has had the shocks replaced BEFORE this TSB was issued and has gained resultant "clunk" relief has stated that the new shocks they got were the -041).
I e-mailed Hyundai about the possibility yesterday, they replied (boiler plate reply) to my e-mail today, but they included a "file number" and a phone number to call.
I called and had a good conversation with someone who pulled up a copy of the TSB and agreed that it seems more logical that an -040 comes before (is older than) an -041 and he will write it up and submit it and we'll see where it goes...
It's funny. My wife and I recently replaced our ford trucks with an Azera and a Honda Ridgeline. We did this because we were sick of all the problems we had with our fords, and because the Hy & Ho were both highly recommended in CR. Having dealt with an annoying wind noise problem with the Ridgeline, I am now having to deal with a noisy & loose sounding front suspension on the Azera. I guess I am either unlucky with my purchases or too exacting as a consumer. Anyway, I called my Hyundai dealer yesterday and they ordered the parts on the TSB (no questions asked). I am now regretting not clarifying whether they ordered the part ending with "0" or "1". I'm also concended that the dealer isn't familiar enough with this vehicle. The Azera is just too scarce, and they would only understand the problem if they drove one every day.
Anyway, I will post an update after I get the shocks replaced. One question for y'all. Do you think the dealer should be doing a front alignment after replacing the shocks?
This entire TSB does not make sense, since according to posts that I have read, cars produced before and after dates mentioned on the TSB have experienced the same type of problems. The Service Manager at my local dealership claims that he will attempt to determine what, if any, changes were made to struts/shocks in 08 model.
gamleged It would appear that the shock[damper ] component of the 08 Azerza strut is an improved design from L041 shock[build date 12/26/05 - present]. Note the exerpt from the Hyundai press release for the 2008 Azera indicating {4 REVALVED dampers}. As I have indicated in a previous post, I want the 4 2008 dampers installed on my 2006 Azera.
The enhanced suspension features four revalved twin-tube, gas-charged dampers, softer bushings and a quicker steering rack. The Azera also has front and rear stabilizer bars and rides on 17-inch wheels and 235/55VR17 tires.
Has anyone seen the "full text" version of this TSB. We are only seeing a summary of the TSB. My understanding is that the "full text" version that the techs get has all the gory details for the techs to see which includes why the change would be needed.
RE: 649 Although many of us have read the Hyundai Azera Press Release for the 08, we do not know if the suspension gas in fact been changed. If so, are there new part numbers for the struts and shocks? How have the dampers been re valved? Do we now have front and rear stabilizer bars in our 06's and 07's What is the difference between the L040 and L042 shocks? Many questions and many guesses as to the answers. As Sargent Friday once said "All we need is the facts mamme"
2006 Hyundai Azera Handling Four-wheel ABS Four disc brakes including two ventilated discs Electronic brake distribution Electronic traction control via ABS & engine management Immobilizer Fullsize alloy rim internal spare wheel Stability control Wishbone front suspension independent with stabilizer bar and coil springs , multi-link rear suspension independent with stabilizer bar and coil springs
Mr. Hyundai is the only person who knows the difference between L040 and L041 dampers [shocks] and he ain't talking. We have to appreciate that in the main, re. dealers concern about these shocks ,is what size wrench is needed to remove it and what is the torque to tighten it. And will Hyundai reinverse me.
How have the dampers been re valved?
I would think that after 2 years of the ride engineers tinkering wih revalving the 2008 dampers, they got it right now. Below is a note re. valving from the Monroe website.
Ride engineers select valving values for a particular vehicle to achieve optimal ride characteristics of balance and stability under a wide variety of driving conditions. Their selection of valve springs and orifices control fluid flow within the unit, which determines the feel and handling of the vehicle.
It appears to me that within a short time 3 dampers will appear in the Azera parts computer L040 ,L041 ,2008 damper I will keep repeating this, I want 4 2008 dampers on my Azera!
There is a new post over at Hyundai Forums with a report on the ride of his 07 Azzy with the front shocks replaced using #3L040 replacing the 3L041's. He states the car is much much improved and that is my perception with my shocks being replaced with #3L041's. So it remains to be seen what the defining indication is for which set of shocks are to be used for replacement. I'm happy, he's happy so it's still somewhat a mystery. I haven't had time to get over to chat with my service manager yet but when I do I'll report in. :confuse: Don
As the whistle-blower that posted the above thread, I telephone my nearest Hyundai dealer (joint dealership with Linc/Merc. You may recall my original dealer I leased from lost the Hyundai line earlier this year.
I spoke directly with the service dept mgr. and inquired if he was familiar with the clunk/hollow/suspension, et-al issues. He was not. I imformed him of the TSB indicated above and inquired if he had seen it. He had not.
I went on to inform him I had a paper trail from the now defunct dealer and inquired as to what he would like me to do. You guessed it, 2 trips. The first to identify the problem, the second to install ordered parts.
I have not engaged in the forum in a long time and just read your message. I just wanted to make sure, your car was replaced with the 3L041 part number?
Recalling, in my post #491 my azera's replacement part number was 3L040. While my clunk improved it DID NOT improve to the extent that some of the posters are talking about.
My 2006 Azera (build date of April 28, 2006) has had the dreaded clunk from the day I received the car. As a result of me taking a copy of the TSB to them, my dealer today replaced the front struts/shocks with the following:
"2 ea. - 56411-3L040 Strut Assy
Since picking up the car this evening from the dealer's service department, I've only driven it a few miles to home, but I've hit every bump and rumble in the roads. On first review it appears that THE DREADED CLUNK IS GONE. I never realized how bad it was until there was no clunking noise. The car is now really quiet over bumpy roads at low speeds.
I really want to give it a couple of weeks before making a definitive decision about the clunk being gone, but on first pass things are looking good and I'm on my second glass of wine to celebrate.
Now, if the Red Sox could just beat Tampa Bay tonight, things would be perfect.
C'mon....Tampa Bay??? Seriously, my shocks were replaced with 040's also and it did erradicate the obvious clunk, but I still am not pleased with the overall ride. I will test drive an '08 and if it is a lot better, I will have my struts (shocks) swapped out for '08's.
It's not impossible that either the -40 or the -41 replacement will fix the situation if the vast majority of the "clunking" is indeed related to how the affected cars were tied down for the long boat-ride from Asia.
My new 1977 Honda Accord had a "ding-dong" sorta sound from the rear suspension, and at around 2500 miles they finally replaced both rear struts, and that resolved the problem. The dealer stated his belief that the car had been tied down too tightly during its ocean voyage from Japan...
RE: 658 Were the cars tied down improperly only for the build dates specified in the TSB? Highly unlikely. What is the difference between the 40 and the 41 struts? I am reading claims on these forums that the 40 are better from some owners, while others make claims that the 41's are best. Still, no one seems to know what will be on the 08's, and will they be able to be after fitted to the 06 and 07's. Everyone appears to be guessing without having any actual facts.
Yes, my replacements, front left and right are #'s 3L041 as per the invoice with the explanation that they were replacing prematurely worn shock assy. I have not yet spoken to my service manager, with whom I have an excellent relationship, and as soon as I can get the rationale for the part #'s being used I will report back. The car is riding fine now and I can drive over washboard surfaces without hearing a clacking sound. I am very satisfied and the ride is really fine. Great car! Don
It's not impossible that either the -40 or the -41 replacement will fix the situation if the vast majority of the "clunking" is indeed related to how the affected cars were tied down for the long boat-ride from Asia.
Good point, however, if this boat ride theory has merit,and I don't think it does, it means you drove your new Azera home with defective shocks, probably {L041 type]. What possible reason would there be for the TSB to recommend, correct the knocking noise by installing L040 only. Why not just replace L041 with L041?
I have not yet spoken to my service manager, with whom I have an excellent relationship, and as soon as I can get the rationale for the part #'s being used I will report back.
And plz ask him what happened on 02/26/2007[end of knocking noise window], also, can he produce the complete TSB, which as I understand it, may have the answer to the noise puzzle.
However, if in the mind and the perception of the driver, the ride has been improved to normal, why all the lamenting over which # part has been used. Yes, I would like to find out if there is a logical sequence to the choosing of which # part is chosen , but I will tell you my 06 Azzy is running quiet over washboard surfaces with the 3L041's installed. I am a camper. Don
Your description of the Azera suspnsion fits very well what I feel when I dreive my Azera. Here is an update on my case (#569).
I sent a formal complaint letter to Hyundai Canada regarding a noisy suspension of my Azera 2006. I explained that I went four times to my local car dealer service department to correct the suspension problem and my car is still clunking like hells. Two weeks after thy received the letter I called for a follow up. After some waiting on the line I got a confirmation that they had received the letter and that they would process the letter the next week. Two week later I called again. After several tries and long waiting I finally got hold of a Hyundai assistant. As the letter was not yet processed I described my problem to him. He informed me that he could not do anything for me and told me to contact my local Hyundai service department. I repeatedly told him that I went four times without success to which I got the same reply. I also repeatedly asked if my letter was going to be addressed and for this I could only get, as an answer, that the letter will be recorded but that I would get no reply.
I went to my local Hyundai dealer for the fifth time. The service manager went for a test drive with my Azera. The service manager admitted, with compassion, that he could hear the noise as well as I did and that it was the result of a combination of a stiff suspension, low profile tiers. He also indicated that all Azera and Sonata have noisy suspension and that my Azera was as any other Azera.
I explained that the test drive I made before I bought the Azera was performed on winter tires and that I would have never bought the car if the drive test had been made on summer tires. I told them that my next action was to return the car and asked that some one form the sales department call me to tell me how much they would give me. I got a replay the next week and they would give me the same amount as any other car dealer and this was 10,000.00$ less than what I paid 5 months earlier. I was also offered to try other tiers but for this I would have to pay around 500.00$ with the exchange of my old tiers.
I'm getting very frustrated every time I drive the Azera. THis is the worst suspension ever and every day it seems to be getting worst.
Your description of the Azera suspnsion fits very well what I feel when I dreive my Azera. Here is an update on my case (#569).
I sent a formal complaint letter to Hyundai Canada regarding a noisy suspension of my Azera 2006. I explained that I went four times to my local car dealer service department to correct the suspension problem and my car is still clunking like hells. Two weeks after thy received the letter I called for a follow up. After some waiting on the line I got a confirmation that they had received the letter and that they would process the letter the next week. Two week later I called again. After several tries and long waiting I finally got hold of a Hyundai assistant. As the letter was not yet processed I described my problem to him. He informed me that he could not do anything for me and told me to contact my local Hyundai service department. I repeatedly told him that I went four times without success to which I got the same reply. I also repeatedly asked if my letter was going to be addressed and for this I could only get, as an answer, that the letter will be recorded but that I would get no reply.
I went to my local Hyundai dealer for the fifth time. The service manager went for a test drive with my Azera. The service manager admitted, with compassion, that he could hear the noise as well as I did and that it was the result of a combination of a stiff suspension, low profile tiers. He also indicated that all Azera and Sonata have noisy suspension and that my Azera was as any other Azera.
I explained that the test drive I made before I bought the Azera was performed on winter tires and that I would have never bought the car if the drive test had been made on summer tires. I told them that my next action was to return the car and asked that some one form the sales department call me to tell me how much they would give me. I got a replay the next week and they would give me the same amount as any other car dealer and this was 10,000.00$ less than what I paid 5 months earlier. I was also offered to try other tiers but for this I would have to pay around 500.00$ with the exchange of my old tiers.
I'm getting very frustrated every time I drive the Azera. THis is the worst suspension ever and every day it seems to be getting worst.
I feel your frustration. I assume you know about the new TSB(technical service bulletin) that Hyundai has issued. Have you brought the TSB to their attention? What have the dealers said about the TSB? Are they just ignoring it?
My situation was similar to yours. I was denied by two dealers. They said it was normal. Then the TSB came out two weeks later and back to the dealer I went. Only this time I was armed with the TSB. The dealer agreed to change my shocks this time because the TSB brought the problem into the light and they could hardly refuse.
If your dealers still refuse in spite of the TSB, I think your next step should be some sort of arbitration using Hyundai's own TSB as your evidence. I don't know what you can do in Canada but here we can use the Better Business Bureaus and/or use the lemon laws and/or get a lawyer. I would try something like this before I would trade it and lose money on it.
Comments
For the specific build dates indicated this TSB is a confession, an admission of guilt pertaining to a design flaw.
I posted the link to print the TSB as a public service to fellow Azera owners. They can and should do with it what they choose if their vehicle was produced during the appropriate period.
Before my next service I will contact the closest dealer to me now benefiting in service business, (thanks to the demise of the dealer I originally leased from) and inquire if they are aware of the problem. If not, I will make them aware and give them time to order the parts if necessary.
With a copy of the TSB and the write-ups I have from the previous dealer in hand, I expect a "slam dunk" as you put it.
Don
drdonrs,
When you say the "struts" do you mean the entire assembly or just the shocks? The TSB mentions shocks but not struts.
I'm having mine done next Friday as a result of the TSB. I'm glad that I had had the problem documented before the TSB came out.
campoly, the invoice states shock assy. replaced but they seem to use the term together ie. shock/strut. I do know that the part # is listed as 54611-3L041 and on the TSB that is the # listed as being previous with 3L040 as new part #. Appears to be some "confusion" and I am going to check it out. In any case as I have said before the front is quiet now and the ride is very satisfactory. What it is NOT is sports tuned but then we all knew that before purchase and this is the comfort level that I desired. I think you will be satisfied.
Don
All 1999 Mustang Cobras were recalled due to owners complaints that they did not have the advertised horsepower. Ford extrude honed the intake manifolds, added lower restiction mufflers, and reprogrammed the computers to fix them.
I wouldn't call the lack of 15 horsepower in that car a safety issue.
What was the part number used in all of the Azeras produced prior to Dec. 05?
Thanks for the info. If I can get this suspension a little quieter and a little less choppy, I'll be satisfied.
"Before my next service I will contact the closest dealer to me now benefiting in service business."
Who are you using now?
The dealer in our area hasn't a clue and I'm looking for a better place to have mine serviced.
Thanks.
The dealer in our area hasn't a clue and I'm looking for a better place to have mine serviced.
Ladin Linc-Merc-Hyundai, Thousand Oaks, CA
as I don't understand it.
First, at the risk of seeming like I am talking down
to everyone,let's clarify shock and strut. A shock is
a component part of a strut, just as the spring
is,just as the upper spring seat is,just as the strut
housing is, etc. Each component has a separate part
no. in the parts computer. The part no.54611-3L040 or
41 is just the shock .The shock portion of a strut is
also called a damper. Hyundai's press release for the
2008 Azera brags about revalved "dampers" on the
struts, which begs the question, how the hell do we
get 2008 dampers on our 2006-7 struts?? The TSB and
the Azera parts computer both say shock.
As I don't understand the following, the parts
computer shows shock L040 to be used on Azeras from
9/2005 to 12/26/2005. It shows L041 used from
12/26/2005 to present. I called 3 dealers and 3 parts
guys agreed.
Now we have a TSB that says,Azera vehicle production
range 12/05/2005 to 02/26/2007 might be entitled to a
replacement shock of L040[We seem to feel this is a
typo and should be L041]] if your front end chatters
and talks too much. OH YEAH, what damper aka shock is
bolted into the front struts on the 2007 Azeras with a
build date of 02/27/2007 on?
Bashing these dates seem to indicate that some of the shocks that fall under the TSB [12/05/2005 to 12/26/2005] will have L040 shocks and the rest [12/26/2005 to 02/26/2007] will have L041.
I will repeat my opinion from a previous post,every
Azera within production date range 12/05/2005 to
02/26/2007 has a front shocks aka damper with a design
issue that causes a "knocking " noise at times at low
speed over a rough road surface.
However, most owners don't perceive this knocking
noise , some owners hear a noise but don't view it as
a problem, some owners hear a noise but don't want to
complain to a dealer. The remaining 23 Azera owners in
the US are on these 2 forums voicing their
frustration.
Hyundai recognizes this, so rather than issue a
recall[very expensive], they issue a TSB[very
inexpensive to implement]. Only 23 owners will contact
the service mgr. re. the TSB. They feel comfortable
using "some Azera vehicles may exhibit a knocking
sound" in the TSB.
But, my opinion won't hold water if the fix is
removing part no. L041 front shocks and installing 2
L041 shocks.
What are the possibilities for some shocks knocking?
- some of the Azeras are stapped too tightly on the
boat ride { shocks have a built in stop to prevent
damage upon excessive compression}
-a Korean shock manufacturer has been sending a few
defective shocks to Hyundai for a year and a half
[unlikely]
-the front shocks wore out as you drove your new car
home from the dealer[YUP!]
Your thoughts please on this clock and dagger issue!
Don
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Are you saying that your azera had L040 as OEM shocks and they were replaced with L040? That should mean your build date is 9/2005 to 12/26/2005. Is that correct?
Would you know if the shock is imprinted with the shock part number?
It sounded if the front suspension was completely worn out while traveling over small bumps at slow speed
This is my description of the condition exactly.
I gave him the number and told him that sometime in the future I want to take him for a ride and see what he thinks. I guess that makes 24 of us now.
He is very agreeable and has done well by me so far.
I still do not perceive the klunk or knock, but the car does roll and the ride is harsher over bumps than I would like.
Nice description of the "problem". As I have stated my replacement parts are #'s L3041 left and right. The description on the invoice, for warranty purposes, states that replacement necessary due to excessive wear. My SM, Doug, who is not just a paper pusher but is an active car restorer and knows the business from service to parts, never hesitated to have the new parts installed and without taking the car for a "ride". I trust his judgement and will be checking in with him this week to see if he has an answer to the confusion. Bottom line is my car is "all better". So whether it's 040 or 041 seems to me to be a moot point. It is true though that the majority of owners haven't a clue as to what goes on, and so it goes.
Don
When you talk to your SM re. the TSB typo, plz quiz him re. his feelings as to why some shocks have been causing a noise for 15 mo. of production [12/05/05- 02/26/07]. Also, what is different about the front shocks from 02/27/07 on,in that the problem no longer exists. Personally, I have a very strong desire to know what is going on, as well as getting my noise problem fixed.
This is your assignment if you wish to accept it.
Thanks
Don
I have never seen the shocks before or after they were replaced so I can't say anything about imprinted part numbers.
My car was built on 12/19/05.
Replying to: donrw (Sep 17, 2007 9:32 am)
grayfox
Thanks for getting back to me. Your experience makes this suspension issue even more confusing.
In your case, L040 shocks were replaced with L040 shocks and you feel the suspension problem is fixed.Many other forum members have had L041 installed on the front end and feel the problem is solved.
Your build date of 12/19/05 and your experience would seem to indicate that the TSB description should read," some Azera vehicles produced from 12/05/05 - 02/26/07 with either L040 or L041 front shocks may exhibit........
What's in common?
Sounds like maybe there might be something to the {Azeras strapped too tightly ,damaging the shocks on the boat ride.], something I discounted in the beginning.
Don
I e-mailed Hyundai about the possibility yesterday, they replied (boiler plate reply) to my e-mail today, but they included a "file number" and a phone number to call.
I called and had a good conversation with someone who pulled up a copy of the TSB and agreed that it seems more logical that an -040 comes before (is older than) an -041 and he will write it up and submit it and we'll see where it goes...
Anyway, I will post an update after I get the shocks replaced. One question for y'all. Do you think the dealer should be doing a front alignment after replacing the shocks?
Replying to: gamleged (Sep 18, 2007 1:46 pm)
I'll be waiting to see what the reply is all about. I, too, thought a later shock should have a higher number.
Per the Hyundai parts computer
build date [9/2005-12/21/05] shock L040
build date[12/26/05-present] shock L041
The Service Manager at my local dealership claims that he will attempt to determine what, if any, changes were made to struts/shocks in 08 model.
It would appear that the shock[damper ] component of the 08 Azerza strut is an improved design from L041 shock[build date 12/26/05 - present].
Note the exerpt from the Hyundai press release for the 2008 Azera indicating {4 REVALVED dampers}. As I have indicated in a previous post, I want the 4 2008 dampers installed on my 2006 Azera.
The enhanced suspension features four revalved twin-tube, gas-charged dampers, softer bushings and a quicker steering rack. The Azera also has front and rear stabilizer bars and rides on 17-inch wheels and 235/55VR17 tires.
Although many of us have read the Hyundai Azera Press Release for the 08, we do not know if the suspension gas in fact been changed. If so, are there new part numbers for the struts and shocks? How have the dampers been re valved? Do we now have front and rear stabilizer bars in our 06's and 07's
What is the difference between the L040 and L042 shocks?
Many questions and many guesses as to the answers.
As Sargent Friday once said "All we need is the facts mamme"
2006 Hyundai Azera Handling
Four-wheel ABS
Four disc brakes including two ventilated discs
Electronic brake distribution
Electronic traction control via ABS & engine management
Immobilizer
Fullsize alloy rim internal spare wheel
Stability control
Wishbone front suspension independent with stabilizer bar and coil springs , multi-link rear suspension independent with stabilizer bar and coil springs
Mr. Hyundai is the only person who knows the difference between L040 and L041 dampers [shocks] and he ain't talking.
How have the dampers been re valved?
I would think that after 2 years of the ride engineers tinkering wih revalving the 2008 dampers, they got it right now. Below is a note re. valving from the Monroe website.
Ride engineers select valving values for a particular vehicle to achieve optimal ride characteristics of balance and stability under a wide variety of driving conditions. Their selection of valve springs and orifices control fluid flow within the unit, which determines the feel and handling of the vehicle.
It appears to me that within a short time 3 dampers will appear in the Azera parts computer
L040 ,L041 ,2008 damper
I will keep repeating this, I want 4 2008 dampers on my Azera!
Don
I spoke directly with the service dept mgr. and inquired if he was familiar with the clunk/hollow/suspension, et-al issues. He was not. I imformed him of the TSB indicated above and inquired if he had seen it. He had not.
I went on to inform him I had a paper trail from the now defunct dealer and inquired as to what he would like me to do. You guessed it, 2 trips. The first to identify the problem, the second to install ordered parts.
Am I surprised? I am not.
re: 600
Don:
I have not engaged in the forum in a long time and just read your message. I just wanted to make sure, your car was replaced with the 3L041 part number?
Recalling, in my post #491 my azera's replacement part number was 3L040. While my clunk improved it DID NOT improve to the extent that some of the posters are talking about.
Please let me know.
Thanks,
JMJK
"2 ea. - 56411-3L040 Strut Assy
Since picking up the car this evening from the dealer's service department, I've only driven it a few miles to home, but I've hit every bump and rumble in the roads. On first review it appears that THE DREADED CLUNK IS GONE. I never realized how bad it was until there was no clunking noise. The car is now really quiet over bumpy roads at low speeds.
I really want to give it a couple of weeks before making a definitive decision about the clunk being gone, but on first pass things are looking good and I'm on my second glass of wine to celebrate.
Now, if the Red Sox could just beat Tampa Bay tonight, things would be perfect.
Have a great weekend everybody
My new 1977 Honda Accord had a "ding-dong" sorta sound from the rear suspension, and at around 2500 miles they finally replaced both rear struts, and that resolved the problem. The dealer stated his belief that the car had been tied down too tightly during its ocean voyage from Japan...
Were the cars tied down improperly only for the build dates specified in the TSB? Highly unlikely.
What is the difference between the 40 and the 41 struts?
I am reading claims on these forums that the 40 are better from some owners, while others make claims that the 41's are best.
Still, no one seems to know what will be on the 08's, and will they be able to be after fitted to the 06 and 07's.
Everyone appears to be guessing without having any actual facts.
Don
Good point, however, if this boat ride theory has merit,and I don't think it does, it means you drove your new Azera home with defective shocks, probably {L041 type]. What possible reason would there be for the TSB to recommend, correct the knocking noise by installing L040 only. Why not just replace L041 with L041?
And plz ask him what happened on 02/26/2007[end of knocking noise window], also, can he produce the complete TSB, which as I understand it, may have the answer to the noise puzzle.
My educated guess, L040, L041 and 2008 are interchangeable. Revalving 2008 shocks is an internal change only.
Wishful feeling?
, but I will tell you my 06 Azzy is running quiet over washboard surfaces with the 3L041's installed. I am a
Don
I sent a formal complaint letter to Hyundai Canada regarding a noisy suspension of my Azera 2006. I explained that I went four times to my local car dealer service department to correct the suspension problem and my car is still clunking like hells. Two weeks after thy received the letter I called for a follow up. After some waiting on the line I got a confirmation that they had received the letter and that they would process the letter the next week. Two week later I called again. After several tries and long waiting I finally got hold of a Hyundai assistant. As the letter was not yet processed I described my problem to him. He informed me that he could not do anything for me and told me to contact my local Hyundai service department. I repeatedly told him that I went four times without success to which I got the same reply. I also repeatedly asked if my letter was going to be addressed and for this I could only get, as an answer, that the letter will be recorded but that I would get no reply.
I went to my local Hyundai dealer for the fifth time. The service manager went for a test drive with my Azera. The service manager admitted, with compassion, that he could hear the noise as well as I did and that it was the result of a combination of a stiff suspension, low profile tiers. He also indicated that all Azera and Sonata have noisy suspension and that my Azera was as any other Azera.
I explained that the test drive I made before I bought the Azera was performed on winter tires and that I would have never bought the car if the drive test had been made on summer tires. I told them that my next action was to return the car and asked that some one form the sales department call me to tell me how much they would give me. I got a replay the next week and they would give me the same amount as any other car dealer and this was 10,000.00$ less than what I paid 5 months earlier. I was also offered to try other tiers but for this I would have to pay around 500.00$ with the exchange of my old tiers.
I'm getting very frustrated every time I drive the Azera. THis is the worst suspension ever and every day it seems to be getting worst.
How can we make Hyundai do something?
I sent a formal complaint letter to Hyundai Canada regarding a noisy suspension of my Azera 2006. I explained that I went four times to my local car dealer service department to correct the suspension problem and my car is still clunking like hells. Two weeks after thy received the letter I called for a follow up. After some waiting on the line I got a confirmation that they had received the letter and that they would process the letter the next week. Two week later I called again. After several tries and long waiting I finally got hold of a Hyundai assistant. As the letter was not yet processed I described my problem to him. He informed me that he could not do anything for me and told me to contact my local Hyundai service department. I repeatedly told him that I went four times without success to which I got the same reply. I also repeatedly asked if my letter was going to be addressed and for this I could only get, as an answer, that the letter will be recorded but that I would get no reply.
I went to my local Hyundai dealer for the fifth time. The service manager went for a test drive with my Azera. The service manager admitted, with compassion, that he could hear the noise as well as I did and that it was the result of a combination of a stiff suspension, low profile tiers. He also indicated that all Azera and Sonata have noisy suspension and that my Azera was as any other Azera.
I explained that the test drive I made before I bought the Azera was performed on winter tires and that I would have never bought the car if the drive test had been made on summer tires. I told them that my next action was to return the car and asked that some one form the sales department call me to tell me how much they would give me. I got a replay the next week and they would give me the same amount as any other car dealer and this was 10,000.00$ less than what I paid 5 months earlier. I was also offered to try other tiers but for this I would have to pay around 500.00$ with the exchange of my old tiers.
I'm getting very frustrated every time I drive the Azera. THis is the worst suspension ever and every day it seems to be getting worst.
How can we make Hyundai do something?
I feel your frustration. I assume you know about the new TSB(technical service bulletin) that Hyundai has issued. Have you brought the TSB to their attention? What have the dealers said about the TSB? Are they just ignoring it?
My situation was similar to yours. I was denied by two dealers. They said it was normal. Then the TSB came out two weeks later and back to the dealer I went. Only this time I was armed with the TSB. The dealer agreed to change my shocks this time because the TSB brought the problem into the light and they could hardly refuse.
If your dealers still refuse in spite of the TSB, I think your next step should be some sort of arbitration using Hyundai's own TSB as your evidence. I don't know what you can do in Canada but here we can use the Better Business Bureaus and/or use the lemon laws and/or get a lawyer. I would try something like this before I would trade it and lose money on it.
Hang in there and good luck mon ami
As campoly mentioned,you may not be aware of the below TSB
As campoly mentioned,you may not be aware of the below TSB