re. 769 "So dborth, have you been able to have your shocks changed yet? If so, where so"?
My local dealer, Ladin Linc/Merc/Hyundai in Thousand Oaks had not heard of the TSB. I faxed a letter and the TSB and requested a meeting with the service dept. mgr, who told me "if I spent time reading all TSB's I'd never get my work done".
An appointment was made and his "top gun" Hyundai mechanic took a ride while reading the TSB and informed me it was "normal road noise". During the ride-a-long I asked "do you service many Azera's? His response was "not that many".
After returning to the dealership, I insisted they raise it on a lift to inspect the front shocks for any damage or leakage. 20 minutes later the mgr. found me waiting for the results and informed me they found no damage but would order the replacement parts "if I really wanted them too, as a courtesy to me".
With 18 months remaining on my lease I declined the "offer" and have since decided to live with it.
"With 18 months remaining on my lease I declined the "offer" and have since decided to live with it."
So one quick question: Is your front end noisy? Or does it simply feel like the shocks are worn out?
After much complaining about your front end, the dealer finally said they would fix it and you were so upset, you declined? Why did you bother to go all the way out to T O if you were not prepared to follow through? That is exactly what Hyundai wants all of us to do!
re 777: First of all, you can of course "think" what you want. I never had a complaint about the front end of my car. I merely found the TSB and posted it here originally for the benefit of other owners who might have that problem
My Azera has a noisy rear-end.
The people connected with that dealership leave a lot to be desired. I wasn't about to make another trip when the parts arrived if I accepted their "offer".
In the meantime, you might want to take a deep breath and calm your nerves.
Don't need a deep breath, and there is nothing wrong with my nerves! How'd you gathered that?
We're indeed glad that you posted that TSB, and we thank you for doing so.
The dealer in Thousand Oaks offered to change your front shocks per the TSB, but you weren't complaining about the front end, and they wound up doing nothing about the rears which is your complaint?
I would agree completely with your statement that not only do the "people connected with that dealership leave a lot to be desired" but we are finding that statement to be a valid statement about several other dealerships as well also. Seems to be a trend that is not being rectified by the Hyundai organization.
BTW, most if not all dealerships do not stock the shocks and must order them when they are required.
Guess you won't be leasing another Azera in a year and a half.
I hope you can still enjoy your Azera for the meantime.
Obviously, we are not all required to see things the same way at all times. But we are required to conduct civil conversations and leave the sniping outside the park.
How about someone going to the auto parts store and getting all four shocks replaced with an up grade for handling or ride and report back, possibly konies or equivalent.
The cost can't be that big and the end result might be worth sharing with the folks here.
Good idea Jim, but for one little detail. 'Tain't none available! :surprise:
I keep looking for someone to come out with such, but no one is rising to that challenge.
I guess that people such as Bilstein, Koni, etc. say that the numbers of cars produced don't support their efforts required to develope such products.
What a shame. There are supposed to be what are known as coil-overs available at $1200 to $1500 plus installation, but that is starting to get a little too rich don't you know?
After waiting 3 weeks for the parts to come in I took my '07 in for the warranty service. The dealer replaced the two front struts with the 040 part. So my verdict is this:
Does the front end make less noise? Absolutely not. Suspension noise is something you apparently have to live with in most Azeras.
Does it ride better? Yes. No floating over undulating pavement whatsoever. Incredible improvement.
Does it handle expansion strips, railroad tracks and small bumps better? No more shuttering and harsh feedback at all. The suspension now feels damped rather than rough or choppy.
The car not only rides better but it handles much more like a sports sedan should. Couldn't be happier with the fix provided by Hyundai.
re 786: Thanks for taking the time to post your report and the results you have experienced. This is important information for those Azera owners with the same problem.
While many of us would not agree Azera is a "sports sedan" the fact that you are happy with the "fix" and the service provided by your dealer is the bottom line.
RE:785 I too have had the TSB front strut replacement with the 040 struts. My car had 040 struts as it was produced prior to the 12/6/05 build date, but still demonstrated the same noise and floating feeling ride. The Service Manager claims that although the part number is still 040, it has been re valved by the manufacturer.( I would have thought that they would have assigned a new part number. I have not been able to go for a real test drive, but so far it does seem to be more firm and quieter I will repost after the true test.
Sorry if I missed your build date on your Azera. Could you please restate? Mine is Apr 2007, and so far are not experiencing anything regarding noise. Do notice it floating a little but can't say that it is really anything bad, it is just the way it rides. My experience is that every model has a specific ride that some like, others hate. Understand that the TSB has a build date range and our car is after that. We are enjoying the car a lot after our Avalons, and one of the things we liked was that it seemed to be a sportier feel than our earlier Avs or the ones we recently test drove. I think we got a good car with the updated front end.
"I have a very early 2007 (6-7 months old) with 6500 miles. No clunk from the front end. "
I would assume that his vehicle falls well within the TSB.
So here is a case the same as mine where although his car failed to make the dreaded noise, it did do as mine does, and have bad perfoming shocks from the factory.
He was lucky and found a dealer willing to perform the TSB. I cannot find one myself unless I drive many many miles to one. Anyone know of a ready willing and able dealership here in Southern Kalliforneia? Please help.
Re 790: I cannot find one myself unless I drive many many miles to one. Anyone know of a ready willing and able dealership here in Southern Kalliforneia? Please help.
Are you saying the dealer closest to you won't? If so, did they explain why?
Seems to me you should ask for an appointment with the Hyundai regional representative next time he comes to your dealer. If that doesn't work or you don't want to wait, call Hyundai Customer Service. My dealer here in S.C. did it because I asked for it and there is a TSB out on it. He didn't have to test drive the car.
"Are you saying the dealer closest to you won't? If so, did they explain why?"
That dealer wouldn't do the TSB before yesterday. Now they will, and are going to! :surprise:
That is how it was on October 19, but that was changed yesterday when I called the dealership owner and spoke with him at length. He didn't like what he was hearing, especially when I told him that I had gone to the service writer with a copy of the TSB in hand and that the car had only been road tested for less than one mile. There are no rough roads that close to the dealership location. The owner seemed genuinely concerned and upset, and told me that he would call the service manager poste haste and I would be hearing from him right away. The service manager did in fact call within five minutes, and asked me to come in right away which I did. We went for a ride and almost immediately he said he could hear the shocks making the 'noise' and said he would ordered the parts and that the new shocks will be installed as soon as they arrive at the dealership.
I have not ever heard the 'noise' but I'm an old duffer and perhaps my hearing is not up to snuff? He said he did hear it and that's all that was needed for him to act.
My complaint is the same as many others here, in that I hate the floppy insecure wallowy almost uncontrolled looseness. My original shocks (041s) feel to me like they are simply worn out. And I don't even have 5K miles yet.
When speaking to both the owner and the service manager, I got the impression that the dealership really wants my business and therefore was willing to 'bend over backwards' in order to please. How refreshing!
I was surprised too. They actually had new Azeras in stock, whereas when I was trying to buy in August, they didn't. Maybe they are simply trying to build a going business?
They even have a mislabled 'SE' same as mine that says 'Limited" on the rear same as mine. Evidently Hyundai mislabled more than one!
I will report after the installation late next week, but I am sure after reading what most people are saying after their cars have been done, I will like the improvement.
BTW, I don't know what these 040s are costing Hyundai? But at the dealership flat rate of $90 per hour times 1.7 hours, it must be costing Hyundai mucho dinero wouldn't yo think? The dealer said that the labor flat rate is not dicounted to Hyundai. They pay the same as we do when we have work done.
You are exactly correct. The car was built in August of '06 - one of the first batch of' 07's. You're also right about my dealer....after having a bad experience with my Santa Fe at another dealer I switched to the present one. Turns out their service dept. won the award for the best in this region. They gave me the benefit of the doubt on the struts, did the TSB and it made a considerable difference in the car's ride.
Tried working the search engine and found 'shocks' front and rear for 2006 Hyundai Azera for $91 and change ea. some $364 for the set and it only took about 10 minutes to find.
I have an 07 Azera with about 4400 miles on it. I have noticed lately that the ride seems more floaty then when new. Going over a small Bridge in Foster City, it sets up a resonance where the car starts to bounce up and down and if you go over 6o, you feel like it will bottom out.I drove it on a 300 mile trip up I5 to Oregon and it was great. Should I explore gettting new shocks? No noise form shocks at all. The ride just seems to be getting worse.
If your build date is between 12-5-05 and 2-26-07 your car falls within the guidelines of the TSB. I'd suggest you give it a try as I did simply to alleviate the "float". Doesn't hurt to make the attempt. Perhaps your dealer will be as accommodating as mine was.
The Service Manager at Butler Hyundai gave me a call - he and I had spoken a couple of weeks back about my problems with the shimmy in my Limited '07 Azera. He told me that Hyundai is aware that there is a "problem" and that a limited number of Azeras are experiencing this "shimmy". They are focusing on the transmission &/or transaxles as the source. They are planning on issuing a TSM to change/reprogram the tranny to try to correct the problem. If this fails they are moving towards the transaxle assemble as being the source of the problem. He went on to state that there are at least five other Azeras in Indiana complaining about the same thing - all Limited models.
At least it sounds like we are getting some acknowledgement that something is wrong and they are trying to correct it.
Some Azera vehicles produced from December 5, 2005toFebruary 26, 2007 may . . .
If "to" means "through" you are in. :surprise:
If you can find a dealer that can hear the "hollow" knocking noise even though you may not be able to, or you can get him to agree that your Azera is suffering from the same terrible sloppy feeling and wallowy ride as ours did before the 041s were changed out for the replacements called for by the TSB (040s) you will be one hundred percent satisfied with your Azera as we are!
What a differance the factory spending only $230 can make. That's right. Only 1.4 hours labor at $90 per hour plus the dealer's cost for the parts. It did not take the mechanic that long to do the job including getting the car, taking it to his stall and finishing the paperwork and parking our car at the car detailing location. I was in and out of the dealership in two hours flat, and not only is ours a completely different animal, but it was sparkling clean to boot. The detail fellow even 'clayed' the hood for me.
The trick is to find the right dealership. My local dealer turned out to be 'D' place after I spoke to the big boss. This is the way that all Hyundai dealers should be!
Excellent. I'm telling you that you will not believe the difference. :surprise:
You should be feeling the difference by sometime next week.
The parts probably come from Ontario as mine did? :confuse:
They were ordered last Friday and arrived at the dealership first thing Tuesday morning. Service writer called; I went right over, and was out of there with new shocks about noon!
Saw one yesterday at the Greater Los Angeles Auto Show.
A representative said she had heard that some dealers had them in stock already. I seriously doubt that. Many times they do not know what they are talking about. Some do, but many do not!
Example: One told me that the 2008 GLS is the first Azera to have the 3.3L engine. See what I mean?
I own a 2006 Azera with 12K miles on it today. The noise you all been talking about has now appeared both front and rear. The front sounds like a moan in the right and in the rear it is a thumping noise. I really love this car but my question is has Hyundai come up with a fix? I will be taking the car to First Team Hyundai here in Roanoke, VA after the holidays.
I found this forum after searching the web to see if anyone else has had a similar experience. I purchased an Azera in March 2006 and immediately had problems with the clunking noise and a few other issues. At 100 miles, I took it back to the dealer to complain of the various issues. I have since been back 8-9 times for the same issues. To date, none of the original issues have been corrected. I have now contacted a lawyer as I am tired of dealing with this situation. I found the TSB report online and submitted it to my lawyer, who in turn, told me to take it to the dealership. The dealership has refused to fix the problem, stating that it is up to Hyundai Consumer Affairs. Hyundai refuses to fix the problem and now we are at an impasse. I am tired of this whole process, after dealing with Hyundai for more than a year, it's now in the lawyers' hands. I was just wondering if anyone else out there has filed a lawsuit and if you've had any success with getting Hyundai to be held accountable for the Azera's clunking problems? Seems like there are many of us who are fed up with Hyundai's poor handling of the Azera problems...
I would contact you directly but you do not list an email in your profile. :confuse:
Or a location either?
I gather Washington. Is that state or DC or neither?
Does the build date of your Azera fall within the dates of the TSB?
Have you spoken to the owner or general manager of the dealership?
If you have, and have not gotten any satisfaction, try another nearby dearership.
The dearership that fixed mine is not where I originally purchased it, but by going to a different dealer and after being turned down there at first, I called the overall dealership manager, and was able to get the TSB done, and I don't think mine was making any noise, although the service manager did say he could hear it!
If your Azera falls with those build dates, they simply must repair it! Many here have had their Azeras fixed even though they were not complaining of any noise, but instead, like me, were complaining of shocks that felt as if they were worn out and practically unsafe.
Once you succeed in having that TSB done, you will not believe the differences that makes! :surprise:
You don't mention what your other problems may be?
I had the exact same problem here in Canada. I brought it to a dealer 6,000 km from the one where i purchased it. The technician drove it about 1/2 a km and went back to the shop and ordered a complete new strut assembly. When it arrived they called me, made an appointment, and the problem is solved. They did not even look at the TSB.
Hyundai installed faulty struts during a certain period of production on some cars, and have released a TSB confirming the problem. Bring it to another dealer. There are some honest and fair ones out there. And go with the Tech when he test drives the car. If he doesn't acknowledge the problem, take the manager out for a ride. If that doesn't work, go to another dealer.
Brian
PS getting my faulty tires replaced was a totally different and very frustrating story. But you can read that on the other thread.
It's okay if people don't want to list a location or make their email address public; it's entirely a personal preference. Actually, it's better if we have the conversations here on the boards so they benefit others - both now and in the future.
I guess my point is that the sticker price was over $30,000 on this car. I expected to get a great car for the price I paid and I have only had aggravation from Day One. Yes, I have taken this situation to the Service Manager, to the overall Manager and also to the Owner of the Dealership. They are all telling me that their hands are tied and that it is up to Hyundai Consumer Affairs to fix the car. And therein lies the problem. I am not in the best of health and have had to make numerous trips to have them evaluate the car. I am fed up with receiving the run-around and feel like I have received a lemon for the price I paid for this car. That is why I turned it over to a lawyer. I was just wondering if anyone else has had to take it to this length to receive action from Hyundai.
Are you in or near a metropolitan area? :confuse: Are there other dealers nearby in your immediate area?
Are you in contact with the Hyundai regional office? Do you have a file with them listing all your complaints? If not, why not? :confuse:
Turning your problems over to a lawyer will not help. Your problems will only grow if you go that route because doing so will cost you money, and the lawyer can't fix your car. :surprise:
I asked my dealer to look at the TSB 07-50-007. Even if there was no official notice from Hyundai Canada they accepted to replace the shocks with the new one proposed in the TSB.
I got my car back yesterday and unfortunately I see absolutely no improvement. The Azera clunk as bad as before. This was the 6th visit to the dealer to fix that problem and still no improvement.
I'm still reviewing this forum to find a solution.
This is really the worst driving experience I have ever experienced :sick: .
Had the struts replaced this morning and then drove car about 30 miles over back roads and city streets, my normal routes. Very much improved in ride quality. Didn't even realize I had the "hollow, clunking" sound until today and it is gone. Also, might be me, but it seemed to handle much better over curvy, hilly roads at higher speeds, up to 60 MPH. SM brought the new ones out for me to see before installation. They were 040's in plastic bags inside boxes in good condition. Not sure what the 041's were supposed to do, but I don't miss anything so far. BTW, Jan. Con. Rept. shows Azera with owner satisfaction at 83% (1st) vs. 80% for Avalon in large car category. Also, Santa Fe showed up in the highly satisfied owners list, first time for two Korean cars to make the list.
Had the Struts replaced on my 07. Never heard a clunking noise but there was akind of rattle coming from deep in the dash. The change seems to have eliminated most of the rattle strangly enough. The ride is better. I drive 92 in San Mateo, Calif. daily and when I hit the causeway from Foster City at high speeds, going up to 280, there was a bad bouncing that almost bottomed out the car. It now handles that road much better, so the shocks must be stiffer, Camissa in Burlingame has been nothing but nice. No hoops to jump through to get stuff like this done like at Rector Motors.
Well gang, I thought I would let everyone know that after 1 1/2 years of the dreaded "clunk" and hours upon hours of headache with Hyundai I chose to sell my Azera.
For those of you who are late arrivals on this forum I was the first to initiate conversation in this forum regarding the clunk. I have a very poor taste in my mouth for Hyundai and it will be a very very long time before I explore buying a Hyundai.
Consumer Affairs (as some of you know) has been a colosal failure at helping owners of the Azera. Their line of "this is the first time I have heard about this" just about makes me sick.
I, like many of you, have had struts replaced with very very little improvement. The dealer I purchased the car from was never any help and the district manager to this day has not answered my last email to him. Interestingly he knows who I am as I eventually took the car to another dealer and the service manager mentioned my name to him and he asked if the car had a Notre Dame license bracket on it . . . it did. He did not speak well of me and I will never forget it.
Anyway I wish that one day you all get what I was never able to get - a "clunkless" Azera.
Re 823: What a shame, but it sounds like you gave them every reasonable opportunity. Corporate and dealer stonewalling is nothing new, they roll the dice on each "case log" and sleep confortably knowing many will just give up, as you did.
As an Azera owner probably still on their books, you'll probably get a "special" private personal invitation from some marketing dweeb to preview the exciting new Genesis by personal appointment.
As for me, I posted the original link to the front shock TSB on this and one other Hyundai Forum covering "some cars produced may have this problem"
I don't know what I have other than a noisy suspension, but as my doctor often says..."live with it".
Now you are really bitter, having just taken a beating for sure!
"I have a very poor taste in my mouth for Hyundai and it will be a very very long time before I explore buying a Hyundai."
Too bad you feel that way. Many of us here simply love our Azeras and you are sounding like 'sour grapes' to us.
"I wish that one day you all get what I was never able to get - a "clunkless" Azera."
My shocks (not struts!) were replaced under the TSB and it is super quiet and not only rides better but also handles much better. I couldn't be happier. BTW, I like most others here do have a "clunkless" Azera.
"I eventually took the car to another dealer and the service manager mentioned my name to him and he asked if the car had a Notre Dame license bracket on it . . . it did. He did not speak well of me and I will never forget it."
What does that have to do with the price of tea in China? Don't be blaming the dealer or the the other service manager for a personality problem that they had with your license plate frame. That is not the cars or manufacturers fault.
Many here have had their shocks replaced and are happy with their Azeras. I'm sorry that you were not satisfied!
I took my 2006 LTD in for the second time, first time was before the TSB, the dealer ordered the struts they arrived in a few days gave me a loaner while they did the install and now life is noticeably better. I love this car, my wife drives a BMW 525 and prefers the Azera! CJ
Comments
My local dealer, Ladin Linc/Merc/Hyundai in Thousand Oaks had not heard of the TSB. I faxed a letter and the TSB and requested a meeting with the service dept. mgr, who told me "if I spent time reading all TSB's I'd never get my work done".
An appointment was made and his "top gun" Hyundai mechanic took a ride while reading the TSB and informed me it was "normal road noise". During the ride-a-long I asked "do you service many Azera's? His response was "not that many".
After returning to the dealership, I insisted they raise it on a lift to inspect the front shocks for any damage or leakage. 20 minutes later the mgr. found me waiting for the results and informed me they found no damage but would order the replacement parts "if I really wanted them too, as a courtesy to me".
With 18 months remaining on my lease I declined the "offer" and have since decided to live with it.
dborth
So one quick question:
Is your front end noisy? Or does it simply feel like the shocks are worn out?
After much complaining about your front end, the dealer finally said they would fix it and you were so upset, you declined?
Why did you bother to go all the way out to T O if you were not prepared to follow through?
That is exactly what Hyundai wants all of us to do!
IMHO, I think you blew that call.
Thanks for setting all of us straight.
My Azera has a noisy rear-end.
The people connected with that dealership leave a lot to be desired. I wasn't about to make another trip when the parts arrived if I accepted their "offer".
In the meantime, you might want to take a deep breath and calm your nerves.
Don't need a deep breath, and there is nothing wrong with my nerves! How'd you gathered that?
We're indeed glad that you posted that TSB, and we thank you for doing so.
The dealer in Thousand Oaks offered to change your front shocks per the TSB, but you weren't complaining
about the front end, and they wound up doing nothing about the rears which is your complaint?
I would agree completely with your statement that not only do the "people connected with that dealership leave a lot
to be desired" but we are finding that statement to be a valid statement about several other dealerships as well also.
Seems to be a trend that is not being rectified by the Hyundai organization.
BTW, most if not all dealerships do not stock the shocks and must order them when they are required.
Guess you won't be leasing another Azera in a year and a half.
I hope you can still enjoy your Azera for the meantime.
Obviously, we are not all required to see things the same way at all times. But we are required to conduct civil conversations and leave the sniping outside the park.
Let's move on without the backbiting, please.
Two visits, 2 local dealers, 2 grease monkey ride-a-longs.
# 1: "Road noise, low profile tires"
# 2: "Normal road noise"
I'll look at Genesis in 18 months, if it does materialize. But I sure will drive it on a demo ride much, much longer and harder that I did this Azera.
The cost can't be that big and the end result might be worth sharing with the folks here.
Good day
Good idea Jim, but for one little detail. 'Tain't none available! :surprise:
I keep looking for someone to come out with such, but no one is rising to that challenge.
I guess that people such as Bilstein, Koni, etc. say that the numbers of cars
produced don't support their efforts required to develope such products.
What a shame. There are supposed to be what are known as coil-overs available at $1200
to $1500 plus installation, but that is starting to get a little too rich don't you know?
Not so!
Try Seoulfulracing.
They have them available in 3 flavors.
What is available in three flavors? :confuse:
Not shocks by themselves!
Like I said, "coil-overs available at $1200 to $1500 plus installation."
After waiting 3 weeks for the parts to come in I took my '07 in for the warranty service. The dealer replaced the two front struts with the 040 part. So my verdict is this:
Does the front end make less noise? Absolutely not. Suspension noise is something you apparently have to live with in most Azeras.
Does it ride better? Yes. No floating over undulating pavement whatsoever. Incredible improvement.
Does it handle expansion strips, railroad tracks and small bumps better? No more shuttering and harsh feedback at all. The suspension now feels damped rather than rough or choppy.
The car not only rides better but it handles much more like a sports sedan should. Couldn't be happier with the fix provided by Hyundai.
While many of us would not agree Azera is a "sports sedan" the fact that you are happy with the "fix" and the service provided by your dealer is the bottom line.
I too have had the TSB front strut replacement with the 040 struts. My car had 040 struts as it was produced prior to the 12/6/05 build date, but still demonstrated the same noise and floating feeling ride.
The Service Manager claims that although the part number is still 040, it has been re valved by the manufacturer.( I would have thought that they would have assigned a new part number.
I have not been able to go for a real test drive, but so far it does seem to be more firm and quieter
I will repost after the true test.
In message # 423, dallar posts:
"I have a very early 2007 (6-7 months old) with 6500 miles. No clunk from the front end. "
I would assume that his vehicle falls well within the TSB.
So here is a case the same as mine where although his car failed to make the dreaded
noise, it did do as mine does, and have bad perfoming shocks from the factory.
He was lucky and found a dealer willing to perform the TSB. I cannot
find one myself unless I drive many many miles to one.
Anyone know of a ready willing and able dealership here in Southern Kalliforneia?
Please help.
find one myself unless I drive many many miles to one.
Anyone know of a ready willing and able dealership here in Southern Kalliforneia?
Please help.
Are you saying the dealer closest to you won't? If so, did they explain why?
My dealer here in S.C. did it because I asked for it and there is a TSB out on it. He didn't have to test drive the car.
That dealer wouldn't do the TSB before yesterday. Now they will, and are going to! :surprise:
That is how it was on October 19, but that was changed yesterday when I called the dealership owner and spoke with him at length. He didn't like what he was hearing, especially when I told him that I had gone to the service writer with a copy of the
TSB in hand and that the car had only been road tested for less than one mile.
There are no rough roads that close to the dealership location.
The owner seemed genuinely concerned and upset, and told me that he would call
the service manager poste haste and I would be hearing from him right away.
The service manager did in fact call within five minutes,
and asked me to come in right away which I did.
We went for a ride and almost immediately he said he could hear the shocks
making the 'noise' and said he would ordered the parts and that the new
shocks will be installed as soon as they arrive at the dealership.
I have not ever heard the 'noise' but I'm an old duffer and perhaps my hearing is not
up to snuff? He said he did hear it and that's all that was needed for him to act.
My complaint is the same as many others here, in that I hate the floppy insecure
wallowy almost uncontrolled looseness. My original shocks (041s) feel to
me like they are simply worn out. And I don't even have 5K miles yet.
When speaking to both the owner and the service manager, I got the impression
that the dealership really wants my business and therefore was willing
to 'bend over backwards' in order to please. How refreshing!
I was surprised too. They actually had new Azeras in stock, whereas when I was trying
to buy in August, they didn't. Maybe they are simply trying to build a going business?
They even have a mislabled 'SE' same as mine that says 'Limited" on
the rear same as mine. Evidently Hyundai mislabled more than one!
I will report after the installation late next week, but I am sure after reading what most people are saying after their cars have been done, I will like the improvement.
BTW, I don't know what these 040s are costing Hyundai? But at the dealership flat rate of $90 per hour times 1.7 hours, it must be costing Hyundai mucho dinero wouldn't yo think?
The dealer said that the labor flat rate is not dicounted to Hyundai.
They pay the same as we do when we have work done.
Any questions? :confuse:
You are exactly correct. The car was built in August of '06 - one of the first batch of' 07's. You're also right about my dealer....after having a bad experience with my Santa Fe at another dealer I switched to the present one. Turns out their service dept. won the award for the best in this region. They gave me the benefit of the doubt on the struts, did the TSB and it made a considerable difference in the car's ride.
Tried working the search engine and found 'shocks' front and rear for 2006 Hyundai Azera for $91 and change ea. some $364 for the set and it only took about 10 minutes to find.
Good luck
No 'comprende?' :confuse:
Please post the URL where you found that price information.
Thanks.
dallar,
Another success story. I'm glad everything worked out for you.
Do you suppose that Hyundai is simply changing the
manner in which they are looking at this problem?
Perhaps they have recently instructed their dealers
to start bending over backwards to accomodate.
I know it was refreshing to have spoken with the owner at my local dealership.
What a difference speaking to the right person can make.
Worked for me. What a difference.
dallar send me an email please. Lets chat privately.
At least it sounds like we are getting some acknowledgement that something is wrong and they are trying to correct it.
"So I guess I qualify!"
The TSB is worded like this:
Some Azera vehicles produced from December 5, 2005 to February 26, 2007 may . . .
If "to" means "through" you are in. :surprise:
If you can find a dealer that can hear the "hollow" knocking noise even though you may
not be able to, or you can get him to agree that your Azera is suffering from the same
terrible sloppy feeling and wallowy ride as ours did before the 041s were
changed out for the replacements called for by the TSB (040s) you
will be one hundred percent satisfied with your Azera as we are!
What a differance the factory spending only $230 can make. That's right.
Only 1.4 hours labor at $90 per hour plus the dealer's cost for the parts.
It did not take the mechanic that long to do the job including getting the car, taking it to
his stall and finishing the paperwork and parking our car at the car detailing location.
I was in and out of the dealership in two hours flat, and not only is ours
a completely different animal, but it was sparkling clean to boot.
The detail fellow even 'clayed' the hood for me.
The trick is to find the right dealership.
My local dealer turned out to be 'D' place after I spoke to the big boss.
This is the way that all Hyundai dealers should be!
Excellent. I'm telling you that you will not believe the difference. :surprise:
You should be feeling the difference by sometime next week.
The parts probably come from Ontario as mine did? :confuse:
They were ordered last Friday and arrived at the dealership first thing Tuesday morning.
Service writer called; I went right over, and was out of there with new shocks about noon!
Local dealer in West Palm Beach, FL said that he expects 08's to arrive within 30 days.
Saw one yesterday at the Greater Los Angeles Auto Show.
A representative said she had heard that some dealers had them in stock already.
I seriously doubt that. Many times they do not know what they are talking about.
Some do, but many do not!
Example: One told me that the 2008 GLS is the first Azera to have the 3.3L engine.
See what I mean?
A brain dead Hyundai factory "rep" comes as NO surprise.
Good luck - let us know what happens.
The "fix" is continued dealer ignorance and manufacturers stonewalling.
Great car though.
I would contact you directly but you do not list an email in your profile. :confuse:
Or a location either?
I gather Washington. Is that state or DC or neither?
Does the build date of your Azera fall within the dates of the TSB?
Have you spoken to the owner or general manager of the dealership?
If you have, and have not gotten any satisfaction, try another nearby dearership.
The dearership that fixed mine is not where I originally purchased it, but by going
to a different dealer and after being turned down there at first, I called the overall
dealership manager, and was able to get the TSB done, and I don't think mine
was making any noise, although the service manager did say he could hear it!
If your Azera falls with those build dates, they simply must repair it!
Many here have had their Azeras fixed even though they were not complaining
of any noise, but instead, like me, were complaining of shocks that felt
as if they were worn out and practically unsafe.
Once you succeed in having that TSB done, you will not believe the differences that makes! :surprise:
You don't mention what your other problems may be?
Hang in there, and good luck!
Hyundai installed faulty struts during a certain period of production on some cars, and have released a TSB confirming the problem. Bring it to another dealer. There are some honest and fair ones out there. And go with the Tech when he test drives the car. If he doesn't acknowledge the problem, take the manager out for a ride. If that doesn't work, go to another dealer.
Brian
PS getting my faulty tires replaced was a totally different and very frustrating story. But you can read that on the other thread.
You've offered good advice!
I guess my point is that the sticker price was over $30,000 on this car. I expected to get a great car for the price I paid and I have only had aggravation from Day One. Yes, I have taken this situation to the Service Manager, to the overall Manager and also to the Owner of the Dealership. They are all telling me that their hands are tied and that it is up to Hyundai Consumer Affairs to fix the car. And therein lies the problem. I am not in the best of health and have had to make numerous trips to have them evaluate the car. I am fed up with receiving the run-around and feel like I have received a lemon for the price I paid for this car. That is why I turned it over to a lawyer. I was just wondering if anyone else has had to take it to this length to receive action from Hyundai.
Wonder what happened to post number # 817
Are you in or near a metropolitan area? :confuse:
Are there other dealers nearby in your immediate area?
Are you in contact with the Hyundai regional office?
Do you have a file with them listing all your complaints?
If not, why not? :confuse:
Turning your problems over to a lawyer will not help. Your problems will only grow if you
go that route because doing so will cost you money, and the lawyer can't fix your car. :surprise:
Keep us posted please. Good luck.
I got my car back yesterday and unfortunately I see absolutely no improvement. The Azera clunk as bad as before. This was the 6th visit to the dealer to fix that problem and still no improvement.
I'm still reviewing this forum to find a solution.
This is really the worst driving experience I have ever experienced :sick: .
Very much improved in ride quality. Didn't even realize I had the "hollow, clunking" sound until today and it is gone.
Also, might be me, but it seemed to handle much better over curvy, hilly roads at higher speeds, up to 60 MPH.
SM brought the new ones out for me to see before installation. They were 040's in plastic bags inside boxes in good condition.
Not sure what the 041's were supposed to do, but I don't miss anything so far.
BTW, Jan. Con. Rept. shows Azera with owner satisfaction at 83% (1st) vs. 80% for Avalon in large car category. Also, Santa Fe showed up in the highly satisfied owners list, first time for two Korean cars to make the list.
For those of you who are late arrivals on this forum I was the first to initiate conversation in this forum regarding the clunk. I have a very poor taste in my mouth for Hyundai and it will be a very very long time before I explore buying a Hyundai.
Consumer Affairs (as some of you know) has been a colosal failure at helping owners of the Azera. Their line of "this is the first time I have heard about this" just about makes me sick.
I, like many of you, have had struts replaced with very very little improvement. The dealer I purchased the car from was never any help and the district manager to this day has not answered my last email to him. Interestingly he knows who I am as I eventually took the car to another dealer and the service manager mentioned my name to him and he asked if the car had a Notre Dame license bracket on it . . . it did. He did not speak well of me and I will never forget it.
Anyway I wish that one day you all get what I was never able to get - a "clunkless" Azera.
Thanks,
JMJK
As an Azera owner probably still on their books, you'll probably get a "special" private personal invitation from some marketing dweeb to preview the exciting new Genesis by personal appointment.
As for me, I posted the original link to the front shock TSB on this and one other Hyundai Forum covering "some cars produced may have this problem"
I don't know what I have other than a noisy suspension, but as my doctor often says..."live with it".
Good luck on your future auto investments.
Now you are really bitter, having just taken a beating for sure!
"I have a very poor taste in my mouth for Hyundai and it will
be a very very long time before I explore buying a Hyundai."
Too bad you feel that way. Many of us here simply love our
Azeras and you are sounding like 'sour grapes' to us.
"I wish that one day you all get what I was never able to get - a "clunkless" Azera."
My shocks (not struts!) were replaced under the TSB and it is super quiet and
not only rides better but also handles much better. I couldn't be happier.
BTW, I like most others here do have a "clunkless" Azera.
"I eventually took the car to another dealer and the service manager mentioned
my name to him and he asked if the car had a Notre Dame license bracket
on it . . . it did. He did not speak well of me and I will never forget it."
What does that have to do with the price of tea in China?
Don't be blaming the dealer or the the other service manager for a
personality problem that they had with your license plate frame.
That is not the cars or manufacturers fault.
Many here have had their shocks replaced and are happy
with their Azeras. I'm sorry that you were not satisfied!
Pray tell . . what will be your next vehicle?