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GM Speedometer lawsuit filed



  • Does the GM notice apply to 2003 models or just 2004? I have a 2003 Chevy Suburban w/ the same problem. Is the instrument cluster the same in both years?
  • lkbumlkbum Posts: 6
    The notice said within 70,000 miles or within 7 years of the date placed in service (I assume this is the purchase date). The letter was addressed to "me" on my "2004" vehicle. It made no reference to other model years or models for that matter, only "my" vehicle. Sorry I couldn't help more. The notice listed these numbers for assistance:
    Customer Service 866-996-9463
    Reimburesement 800-204-0261
  • tireguytireguy Posts: 200
    To read this forum you'd think the 04 Yukon is the biggest POS ever built.
    I have a 2004 GMC Yukon XL SLT 4x4, built in Janesville, WI. I have driven it 55,000 trouble free miles. Still looks like new, great service at my local dealership. Can't complain.
  • dgm1dgm1 Posts: 2
    Boy are you ever right. Issuing a recall would be a huge expense and would cost them a fortune so they are taking the easy way out. I have a 2004 Tahoe and the speedo stopped working around 65,000 miles. We attempted to have it fixed once to no avail. I now have 77,000 miles and just received the notice. I called the local dealer and they told me they would be happy to take care of it if GM approved. GM approved, but not the dealer (who way quite rude when they called me) says sorry you are over milage, did not purchase the vehicle here and have not had it serviced here. The veichle was purchased used from another GM dealer) I called GM again to complain and am waiting on a call back. Chevrolet customer did tell me that now dealerships are independently owned and they they no longer have all the say so. How sad is that,
  • dgm1dgm1 Posts: 2
    I too live in GA and have a 2004 Tahoe. The speedo stopped working around 65,000 and we attempted to fix once with no sucess. I now have 77,000 and am waiting on call back from GM as I was treated horibbly by Thornton Chevrolet in Lithia Springs. The 800 # to call to complain and ask for help is 800-630-2438.
    Good luck...
  • lkbumlkbum Posts: 6

    I'm glad you are pleased with your vehicle. I am for the most part, but it will be the last GM vehicle I purchase. I have had multiple problems, all pretty minor but it has been an absolute nightmare getting things fixed.

    When my rear window hinge broke (if this has not happened to you, it will), the dealer I normally used said they had never heard of this problem. I asked the rep. to look it up on the internet and he said "he didn't have internet access". I called GM and they connected me to another dealer who said they were fixing two to three of these a week. They wanted $800 for the new window and told me since I didn't use them for regular service they would not help me in anyway and suggested that I call my "normal" dealer back and telll them they were full of sh1t. I did this and once again they said they had never heard of the problem and therefore could not help me. I called my insurance company, used their glass repair service and had it done for $450. I called GM 4 times and after they realized this was my 3rd Suburban/Yukon in 10 years and I also own a GM truck they gave me a $400 service credit for oil changes and tire rotations.

    I have also had issues with paint peeling on the dash(fixed underwarranty but now peeling again). Water leaks (we're in a drought so I really don't know if this has been fixed), my rear A.C. blower motor was replaced (and has started making the same whinin nosie again), "flickering" lights (the dealer can't seem to replicate this one becuase they don't work on cars at night) and a whiny power steering pump which after replaced has worked ok. All have been repaired, for the most part, and under warranty. But each time the dealer has had the vehicle for more than a day and most times it took two trys to fix them and usaully they give me a song and dance about having to get approval from GM to fix the problem.

    This is unacceptable. I have a Toyota (1990 truck) and my wife drives a Lexus. The biggest difference in the products???? Toyota/Lexus stand behind their product when I've had problem, they admit it, fix it and offer a loaner if I'm incovienanced. I started buying GM again back in 1994 because the suburban was the only vehilce of it's type available and because my state (georgia) passed a lemon law. My 1994 was pretty good, I sold it with 120,000 miles on it. My 1999 was not quite as good, traded it with 90,000 miles because I could not sell it. I'd like to keep the 2004 for a few more years but my patience is really running thin.
  • Guess I'm lucky, 04 Tahoe with speedometer failure at 29,000 miles but the 3/36 warranty expired a few months ago. GM dealer fixed it today for free. Paperwork states the IPC was replaced. The "letter" GM supposedly mailed out months ago - I received it today while the Tahoe was in the shop. GM's are just junk, I've owned my last one. I got the Tahoe thinking they've made it forever, they've got to have it figured out. That'll teach me to think.
  • steverstever Posts: 52,683
    Hey Tireguy, always good to see you! Hope you had a great Vets Day.
  • bigz04bigz04 Posts: 12
    Real quick thanks for posting the C.S. number (866-996-9463) My speedometer has been going crazy on and off the last month, in my case it will bounce under what speed I'm doing and shot back down to zero then start working fine again on my 2004 Chevy Silverado with 25,000 miles. The C.S. agent I talked to gave me all the info I need to have my local dealership fix it for free with no B.S.
  • I just received my "letter" from Chevy yesterday, Nov. 13th. I'm in Texas. I noticed from this message board that some folks received their letters 2-3 weeks ago! What is first date someone received their letter? I'm at 72000 miles today and a couple of weeks ago I was under 70000 miles. I've been having the speedometer problem for over a year now but read about the lawsuits and was hoping for a full recall - not just an extension of the warranty! How lame is this???
  • Do you know when GM mailed out initial letters for this "special provision"? I just received mine today, 11/14 and now I'm at 72000 miles! I have a call in to GM but haven't heard back. I'm hoping they will help me but if I have info about the letter being mailed to some folks months ago that will be good ammo for me to fight with!!!
  • dove5dove5 Posts: 1
  • Same problem with mine. Is it possible to replace the speed sensor instead of the whole cluster?
  • Same problem with ours. Of course over miles too. Any chance of fixing the speed sensor instead of whole cluster?
  • rheadrhead Posts: 1
    Is the 800# that you've mentioned a nationwide complaint center for GM, or is it specific to GA? Im in Texas, and our speedometer just went out today. It's stuck at 120 mph. The vehicle is a 2003 Suburban and we're approaching the 100,000 mile mark. As I've read through numerous responses in this forum, this is definitely an epidemic! Does anyone have any information regarding participation in this class action suit? Is there any formal petition that is being organized to document all of the cases? My apologies if this is old news! Thanks in advance for any advice that may be offered.
  • This is a nationwide complaint number. I have been on the phone with them back and forth for a week or so. Our Tahoe is now at 84000 and the lady I have been dealing with has been very helpful. I am in SD, and basically what they do is check the VIN to see whether or not your vehicle falls within certain parameters. The dealership will tell you that it is 7 yrs or 70000 miles, but this isn't always the case. We are the second owners of this vehicle, and right now we are waiting on a response from the district manager about fixing our vehicle. I think many people just go with what the dealership says and leave it at that. I don't know much yet about the class action suit....still doing research on that, but I have not let GM off that easy yet. Call them and keep bugging them until you get a clearer answer than what your dealership will tell you.
  • 54,000 miles on my 2004 XUV and the dealer says the whole cluster needs to be changed out. First time looking at this forum and apparently mind is one of many that failed. Is GM going to do a recall?
  • Please post back on what you find out. I have an 03 Tahoe and got my letter in the mail yesterday. I have a tach and a fuel gauge not working for the past year. Unfortunately I have 84000 miles on the Tahoe. I called GM and they said it would be up to the dealership. They also told me the dealership would charge me a diagnostic fee for telling me they don't work. I asked how this could be a reasonable approach for some dealerships to cover the cost and others are SOL. I have found a great website at for a fairly easy fix on the stepper motors that are causing the problem. It would cost around $50.00 to change all of the gauges stepper motors. Fight with GM and the dealerships or do it yourself? What to do??? Please post if you are getting them fixed by the dealership with over 70,000 miles. What an easy out for GM!! :mad:
  • I received the letter yesterday. It was kind of vague. I have a 2003 Silverado with 26,000 miles on it. I have not had the problem with the speedometer or gas gauge, but have had the problem with the tachometer. The letter stated instrument cluster...including speedometer and gas gauge. I'd like to know if the tach is included in this.
  • Just for the record. Speedometer started having problems about 1 1/2 years ago. Sometimes it will stick at 65 mph. Then it will drop to 0 mph while on the highway cruising along with Cruise Control engaged. Seems to be OK in the morning when first starting out, but by the end of the day is either stuck at 65 mph or has dropped to 0. No rhyme or reason. Seems to reset when first starting engine, but only drops about 10 mph while reading gage when stuck at higher mph (future starter problems). Informed dealership of problem and was told it would cost $600.00 to fix (out of warranty). When I told the dealership that there was a class action suit for same problem they played dumb. Have not received letter. Will try phone numbers seen on this thread. Thanks!
  • Received a call from GM for more information about when/where/exact mileage now and when purchased. Apparently, since we are the second owners of the vehicle and when purchased we only had 52000 miles....we might just be in luck. Still haven't received our letter.....if we ever do. They send the letters by VIN number so who knows when we will get it. Waiting for return call again....she has been in touch with the regional manager about our vehicle. Seems to be going our way so far...but that could change at any moment. I did ask for something from the dealership about the defect and was given a copy of an urgent message to all GM service managers. It does have a website on the bottom. My husband went on the internet to read the second page of it (because they only copied the first page). It is in my husbands work van this morning, but I will get the web address later and post it for you also. We did have to pay 110.00 to have the cluster checked so the dealer could tell us what we already is broken...but, if we can get it fixed for free it is worth the trouble contacting GM and jumping through hoops.
  • When you say get it fixed for free does this mean you will try and get your $110.00 diagnostic fee back? This is what ticks me off about the dealerships. They know what is wrong and still charge you a fee to diagnose the problem. Every gauge on the instrument cluster will eventually fail. They all use the exact same stepper motor to operate. Tach, speedometer, fuel gauge, temp, oil pressure----it doesn't matter they all have the exactly the same faulty stepper motor behind the needle. Is GM replacing the entire cluster or fixing only what doesn't work? If they are replacing the entire cluster what the heck was the point of a diagnostic fee? You are a much nicer person than I am. I would have refused to pay anything for something they have known about since 2003. I would love to meet the person from GM who decided on the 7 year or 70,000 mile stipulation. What's wrong with these people? I used to think Chevy/GM products had a good resaie value and that's why I have always driven them. What would someone give me for an 03 Tahoe with no working gauges?
  • My speedo started acting up at about 38,000 miles. I called my brotherinlaw who still makes his living as a mechanic ( I got out of the buisness 15 years ago). He told me there is a technical service bulletin (TSB) about the instrument clusters. This was in 2005. I called different dealers and got the same answer from all of them. Needs a new cluster; $450.00. I still have the speedo problem, I don't belive in paying for something that is a defect. I've also had to replace the intake manifold gasket, yes there is a TSB for that to. When it goes bad the check engine light comes on; by the way the new part has been redesigned. Also had to replace one of the O2 sensors about 6 months after the intake gasket. All of this started at about 38,000 miles. Dealers would cover nothing. Then one of the catalytic converters failed at 65,700. Got em, the converters are covered for 80,000 miles. When I had the converter replaced they gave me quotes on the invoice for new tires, transmission service, and 4x4 service. I also asked about the speedometer. The service rep knew all about the problem; it would cost $450.00 to fix. I just recieved my letter from GM about the cluster problems. Guess what, they will fix the speedo problem for free IF!! the vehicle is less than 7 years old and has less than 70,000 miles. That's right my odometer just turned over 78,000 miles. I called the 800 number on the letter and talked to a very nice lady who checked into my situation. She pulled up a history and found the visit to the dealer for the defective catalytic converter, with all the service quotes, BUT the dealer never entered the quote for the speedo repair into the system. Now there's no record of my speedo problem at 65,700 miles. She said she would forward my case to the factory zone rep and I would get an answer on 12/18/07. It's time to expand the class action suits started in California and Washington state. This is just another case of GM not standing behind it's product. In the late 1970's a book called On A Clear Day You Can See General Motors was published. I read that book and I can't belive I bought this GM product. Maybe I hoped they had changed. Next time it's another F150 or maybe better yet a Tundra.
  • To class action or not??? I just got my letter today Dec 14th I had my speedo fixed around 6 months ago cost over $700.00 they replaced cluster. Who wins in a class action law suit? I get what 10 bucks and the lawyers 10 mil?? I think they just need to stand by there products. I bought the truck because I thought it was a better product then the 10,000 dollar cheep car.
    All I can say is good luck to those who have there letter now and more luck to the ones that will get there letters later
  • Funny you would mention a Tundra....looking at trading the Tahoe for one today. I myself am sick of the BS from GM. Been fighting with them for about a month, the rep called me on Friday to kindly inform me that the Regional rep said No, not going to fix it. Looking into the class action suit myself for South Dakota. If they know it is a defective part.....replace the darn thing. But.......that would probably be the last straw for GM. Planning to overload the complaint department with GM not standing behind their products. Maybe we all should contact Michael Moore or Bill O'riley?????? Maybe they could start a fire under their butts!! By the way, still haven't received our letter.
  • Hey everyone!
    I was reading through the class action suit filed in CA and WA, and found another place to complain to about our speedometers. Maybe if enough of us complain again about GM's "special provision" and how it is not acceptable considering the amount we pay for these vehicles, there just might be another investigation into the problem. This is the website

    If anything, it is pretty interesting what is considered safe and not safe. Check it out, and file a complaint. Just might work.
  • Just got off the phone with the GM Reimbursement Center, they declined to pay for the IPC replacement on my '03 Chev 2500HD ($600.00) due to the repairs having been done at 112,000 miles, although the problem had begun occurring many miles previous. (Decided to repair when I got that speeding ticket!) I had received the notification letter from GM, submitted the form and proof of paid repairs to them. Where can I find out more information regarding a class action filed in CA? Great site and information, thanks in advance for helpful info!
  • This is what I found for CA and WA. Hope it helps.
  • bigz04bigz04 Posts: 12
    04 Chevy. I'm on my 4th Cluster this month! with no change. My Speedo still goes crazy at times or stays at zero. Dealership keeps telling me that its the cluster and that they will keep ordering a new cluster until they get one that works! All fine and good but they keep my truck for half the day every time it goes in! Any one else have this same problem?????? Update: the last two repairs they only kept the truck for 45 Min's...Which really pisses me off knowing they didn't need the Truck for as long as they kept it the first two times..I'm not getting rid of truck even as mad as this makes me but my wife's next vehicle with not be from the so called top 3, GM was the last straw, I have already lost money on a J.ust E.mpty E.very P.ocket and my Dad has had Ford nickle and dime him for years...Will be looking into a Subaru or Audi
  • I guess I'm out of luck for getting my instrument panel fixed since my truck is a 2000 Chevy Silverado and I think the lawsuit specified only 03'-04' right?

    On New Years Eve I was driving and all of the warning lights on my instrument panel came on and then all of the warning lights went out and the speedometer and tachometer dropped to zero and the auxillary gauges froze in place. I think my volt/battery gauge still works but that's it. The backlight of the cluster still works, as do the blinker lights. The electronic odometer or any other digital notifications don't work either.

    I've checked both fuse blocks and from best I can tell, nothing is wrong. Everything else in the truck works fine, including the radio. I've read alot about replacing stepper motors but those wouldn't affect the warning lights and digital notifications not working right?

    Does anybody have any ideas I should try before spending a ton of money getting it repaired? Thanks!!!
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