Are you an EV owner who has received a shockingly high quote for repairs? A reporter would like to speak with you; please reach out to [email protected] by Friday, May 26 for more details.
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Comments
I apologize for the problems you are experiencing with your vehicle. Have you been in contact with GM Customer Assistance?
Thank you,
Caron, GM Customer Service
I would be happy to assist in setting up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?
Thank you,
Caron, GM Customer Service
Please tell us what parts of a catalytic converter are made of plastic. (?)
Please tell us how sand could possibly enter a catalytic converter and clog it. (?)
If your advice is not credible, why should we believe it... (?)
In May my thermostat housing broke while I was driving home late at night, which left me stranded in the dark with a car that I was unable to drive. I had the car towed to a mechanic, who was shocked to see the state of the thermostat housing, as it had snapped right down the middle. They told me they had never seen that on a vehicle before. A few hundred dollars later, it was fixed. I should also note that at this time I had to have my break switch fixed as the lights would not turn off.
Then this month, I started to drive my car and it was working just fine. All of a sudden, the engine light started flashing, the motor was shaking very badly and my car was maxing out at 10km. I took it to a mechanic (very slowly as the car could barely drive) and they told me the spark plugs were shot, the wires needed to be replaced, and my ignition coil was no longer working. 600 later, and the car was fixed.
The next day I was driving and my engine light came on again. Now I am being told that the catalytic converter needs to be replaced completely. They were surprised by the fact that my coils and converter all went at the same time.
Not to mention the fact that the alarm on my car goes off about 10 times a night if I lock the car remotely.
I seriously regret buying this car.
GM is very good at giving the consumer apologies. But you can't take their apologies to the bank. :mad:
Mine is doing the exact same thing mine is doing did they come up with a solution or a fix for it?
The car was purchased for our two college age daughters to drive to work/school, and I am afraid every time they take it out. Yesterday, right in the driveway, as soon as the car was turned on (still in park!) it bucked and lunged. Halfway up the block it lost power even as my daughter pressed on the gas. Then the power suddenly kicks in and she shoots forward,
My daughters report that as they depress the gas pedal, the rpm's go up, but the car continues to slow down. Then it suddenly kicks in. It also will buck when stopped at stop signs and stop lights. These issues happen mostly when the car is first started and running for a short while, but this is not at all consistent. It can happen at any time every day for weeks, and then not at all for weeks.
The advice I got from the dealership? If you aren't comfortable with the car, you might want to trade it in! What kind of help is that? I would expect better.
I own a 2009 Pontiac G3, which I purchased new in Feb of 2010. The car has just over 8000 miles on it. The car is a manual shift.
My issue is that intermittently, the car will stall while going down the road, looses power, will not accelerate, etc. After a few seconds it will pick back up and run fine. It will also stall completely at times while at low speed (it has shut off 6 times so far while making turns at intersections, etc.
It has not set the SES light, and there is no stored history. It has been at the dealer twice so far for this issue, but they find nothing.
I need some ideas, as this is a dangerous condition, and leaves me with no confidence in the vehicle.
Anyway, it resolved the issue.
Rotors will never be right even after putting new ones on. And, the repaint that was recommended by the dealership won't be honored by big GM in the sky either.
I hate G.M. Service centers. They do not know what they are doing, and create worse problems when I leave. I am now looking into a Hyundai.
I'm a car dealer (a small one) and I basically buy salvage car's and repair them and than resell them. I recently bought a 2009 Chevy Aveo5, and it had no engine damage, just hit from the side door. No airbags were blown out either. After I got the body work done on the car, I tried to start the car but it wouldn't start. It gives me the sound that someone is jammed sort of, like giving off sparks. I think what happened was that when it had the impact, the gas stopped going into the engine to stop it from blowing up incase. So I assumed that somewhere on the car there is a switch? that can release the gas flow back into the engine. There is no battery problems, and it's full on gas. I don't want to take it into repair, I'm a good mechanic. So I need help asap!
Cheers,
Yunus
I told the dealership
1. It was loosing coolant but i couldn't see any leaks and that I had refilled it a day before.
2. I had just changed the oil and found no coolant
3. I had no warning lights.
4. The engine only smoked when it was cold and after long trips and it set over night without restarting it. I explained how to duplicate the problem to see the smoke
This is what they told us after taking it in right after my wife got to the dealership
1. The coolant reservoir was full(I had just filled it)
2. There was no coolant in the oil and was not low(I had just changed it)
3. There were no warning lights or errors(Nothing i didn't already know )
4. The engine showed no visible smoke from the exhaust(The engine was already warm just the opposite of how i told them to see the smoke)
5. They did a pressure test at 19 PST for a few minutes and it was fine they couldn't do anything and charged my wife $50 for diagnostics.
I was ticked they totally ignored me and pretty much charged $50 to blow me off
I complained on the Chevy website And promptly received a phone call from a rep.I explained the situation and that i was loosing coolant slowly.They set me up to take the car in again.The mechanics manager was very nice .He explained if we made the hour trip right then to the garage he would check it himself and give us a loaner so he could keep the car over night.
This is what he said they would do
1. Leave the car sit over night to duplicated the smoke in the morning when he got in.
2. After seeing the smoke to verify it he would have die put in the coolant and leave pressure on it till the next day t see where the coolant was going.
3. If it was the head leaking which is what he thought i was describing he would have the whole head changed instead of just a gasket.
As i drove home I was happy and sure the problem would be fixed.The next day He tells me this
1. He started the car and moved it after i left didn't notice any smoke(not what he said he was going to do)
2. Started the car the next morning with no smoke but after it warmed up it started smoking(I had never and still have not saw the car smoke when warm it's been almost 2 months since)
3. After he saw the dark smoke when warm he knew exactly what was wrong and removed the valve pan cover to see sludge(even sent me a picture of the sludge which was small and from a cell phone)He also said the valve pan cover was black with sludge and worse but the picture didn't come out good.DUH the inside of the valve pan cover is black you couldn't see sludge from the distance he was taking the pictures anyway)
4. Engine had black death syndrome from no oil change or too long between oil changes.(I told him i change the oil regularly with the recommended 5w/30w .He said i should have used synthetic. At this point There was no use arguing with him.He was telling me I needed to replace the whole engine or trade it in to them(for a low trade in value of course) for another car
I retrieved my car the next day he was nice enough not to charge me again.When i got home I noticed the black oil streak on my floor mat,the dirt all over my seat, after further inspection later found 3 loose bolts on the valve pan cover,and both hose clamps from the hose on the pcv valve were gone and I never got an answer about a possible leaking head gasket.I guess they were mad about me contacting Chevy
The Chevy rep continued to call and promise to talk to her supervisor .After talking to several mechanics I found leaking coolant can sludge up an engine. A small leak wont show up noticeably in the oil if changed frequently.I probably have a bad head or gasket.I told this to the rep as well as about the loose bolts ect...
After over a week i got my answer.The supervisor agrees with the garages findings and they can't help me.
I have a 2002 cavalier with 216k miles i drive to work 50 miles one way every day .I do most of my own maintenance .If not me then my father-in-law who is a mechanic takes care of it .I think I know when and how to change oil in my car.
I would not advise buying a Chevy from Washington Chevy in PA .The mechanics manager flat out lied about the smoke and now I have to deal with a car that looses 1/4 inch of coolant from the reservoir in a months time and still smokes.As far as Chevy is concerned there's nothing wrong.I am lost as what to do
I hope that the recall work improves your ride for you as well! Looking forward to an update on how everything goes for you with the repair.
If we can look into anything, please don't hesitate to get in touch with us at [email protected] (include the last 8 digits of your VIN).
All the best,
Sarah
GM Customer Service
Is there really a recall, or is it only a service bulletin on 2009 Aveos? Just recently went over 31,000 miles, and purchased this used from a dealer.
I have to keep this info for future reference: New spark plug # 25186682 and the gap is: 0.031-0.035 inch (0.8-0.9mm). Replacement interval is every 25,000 miles. Apparently it's been occurring after 30,000- 33,000 miles to others. Hopefully this will help others...
I'll be waiting for suggestions and your advice!
Have them do the recall work, and if that cures the problem, then you shouldn't experience the issue again. While you have the car there, it's worth having it checked out for other issues.
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Oh, really? If they are not "an integral part", try driving any vehicle without spark plugs...
Actually Chevy now realizes that the plugs and coil packs are prone to failure, which is what the recall addresses. The problem is more than just "wear and tear" - otherwise there would be no recall of it.
"While you have the car there, it's worth having it checked out for other issues."
If it's covered under warranty with no cost to you, that's a good idea. Other than that, don't let the stealership sell you anything that's not covered. In other words, don't be a chump and be told that it's your problem rather than theirs.
And example of design flaw/build quality issues can be found in, say, the several makes/models that have a flawed design in the ABS module that may cause the vehicle to catch fire. THAT is a big issue.
I believe the original poster said that he/she is under a 30-day return option. That's a good reason to get the vehicle checked out in case there are other issues that may warrant being concerned about the vehicle's build quality.
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Yes, grief indeed. When your car dies suddenly, that can cause “grief”.
"Yes, they are integral part of making the vehicle run... obviously."
In your previous post you said they weren’t – which is why I took issue with it.
"So is the battery, which I also mentioned. They are small, potentially defective parts that have NO effect on other components."
NO. And here’s what you fail to recognize: The life of a battery is time related. All batteries will fail over a period of approximately 3 years or so, due to the nature of their life as a chemically viable part. Spark plugs and coil packs are NOT prone to time related decay and failure. If they fail prematurely, that is due to improper design or application: in other words the failure is from design flaws or bad engineering.
"Get them replaced, and if that's the only issue, it's solved. It isn't indicative of an overall design flaw or build quality issue."
It definitely IS a design flaw affecting both the coil and the spark plugs, which are now being replaced with those of a different design. IF THIS WEREN’T A DESIGN FLAW, WHY IS THERE NOW A RECALL FOR IT?
"It's one defective part that's easy to replace - we replace spark plugs on our motorcycles and lawn mower just about every year."
Do you drive your lawnmower 25 thousand miles a year? Or are you replacing spark plugs just for the fun of doing so? Why are you acting as an apologist for Chevrolet? Are you ignorant of engine technology, or are you on GM’s payroll?
"And example of design flaw/build quality issues can be found in, say, the several makes/models that have a flawed design in the ABS module that may cause the vehicle to catch fire. THAT is a big issue."
And when a coil pack fails, you contend that that’s not a "big issue"? So to you only things that cause a vehicle to catch fire are “big issues”?
"I believe the original poster said that he/she is under a 30-day return option. That's a good reason to get the vehicle checked out in case there are other issues that may warrant being concerned about the vehicle's build quality."
Yes, I agree: we Aveo owners should hold GM responsible for the engineering flaw and insist on having this recall work done. If this weren’t an issue (one that has left owners stranded when their car suddenly dies) there wouldn’t be any recall, would there?
Our lawnmower is a riding lawnmower that does heavy-duty work. It gets very dirty. Spark plugs could be cleaned, but for the price and ease of replacement, we usually just replace.
I've been driving for nearly 30 years, and I've owned exactly one GM product - a Chevette that I purchased in 1989 for $300. I could hardly be accused of being a GM fangirl.
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