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I am in the Nissan repair center now after being told my car had the same thing and it would cost $800. I have an '05 Murano with 80k miles on it with the extended warranty and despite my speech about it being a safety issue and a known defect, I was shot down. Since my car is up for inspection in the next few weeks, I bit the bullet and told them to go ahead with the repairs. I was encouraged by your posting about Nissan willing to pay 50% of the repair cost when you went through Nissan Customer Service. What did you say to them to get what you did? Did you get reimbursed the money already paid for the repair or did you not get the repair and they credited you somehow? Any other information about your process would be appreciated.
Thank you very much.
I would strongly encourage everyone faced with this problem to file a complaint with the National Transportation safety board. It is an issue and until enough people complain, they will not do a thing.
I am out $500 for a design defect.
I just used the plastic gear that came with it, so now the seat will not move forward or backwards when I press the memory seat button, but can still move it manually.
once again thanks for the details.
Time and energy spent at the dealer is a waste. you can go on a great weekend vacation for what you will save. We all know that Nissan is not going to come through for you . They have not for years. They will not change now.
NTSB has closed the file so unless you can show death or serious injuries forget it.
Be Smart!! :lemon: :lemon: :lemon: :mad:
Check out TSB #: NTB05-043d
Here are the part numbers:
DESCRIPTION PART # QUANTITY
Lifter Link Assembly FR-LH 87458-CA08A 1
Lifter Link Assembly RR-LH 87473-CA00A 1
Lift Motor-FR-LH (w/Memory System) 87454-CA61A 1
Lift Motor-FR-LH (w/o Memory System) 87454-CA01A 1
The 1st 2 parts are for the broken/cracked seat frame issue. I think they run about $300 combined online.
The last 2 parts are if your gear is stripped. Its still better to buy just the metal gear from the 3rd parties than buy these parts.
The TSB has great, step by step tear down and rebuild instructions with photos.
Once I received the gear removal was a breeze, 10 minutes, make sure you know about the magnetic collar. once the gear was in place, I tighten the nut to the mark I made. If seat goes beyond the mark while tighten, simply tighten it until snug then ‘ loosen' it until the mark it hit. it took another five minutes to complete the installation. Overall it took me two hours and $70(delivery) with the great help from this blog. Thanks everyone!
My small additions to the steps are as follows
Removing the nut. prior to removing the nut mark where the right side of the seat is on the rail. I removed the nut using a 10mm deep socket ratchet and kept loosening, the seat will move forward on the rail,, because you marked it don’t worry, eventually the seat will stop moving and the nut becomes loose. as denoted in other posts, keep track of all the washer and collar. I took a picture in case.
Putting the new gear in place was a bit tricky because the screw and gear are not round. MAKE sure you have the flat sides of the gear lining up with the flat side of the screw. it may not go on as easy as the old one came off. I lightly, emphasis on lightly, tapped the gear into place with the back end of the ratchet and an open pair of pliers and the gear slide into place. if this doesn't not work for you, find the post where sandpaper is advised. it's important to emphasize to not bang the gear into place.
Thank you for the clear explanation how to fix the broken seat !
I'm from the Netherlands, but found that no dutch forum has the solution, so I used yours !! It worked fine for me and I've copied your link to a dutch forum.
Dennis from The Netherlands.
I researched the schematics for the Drivers seat and it is simply a bolt and bracket. Just cannot locate the parts.
Filed complaint. Funny thing around Christmas I detailed the car and ran a vacuum cleaner and found a bracket and few screws, I thought it was from hauling a insulation blowing machine from Home Depot and threw them away not long after the seat broke and tips over . It is the Drivers Side bolt and bracket closest to the door side of the car. from sitting inside its on the rear left.
Notification of Case Change (All times are GMT-0500)
Project: NHTSA Hotline Center
Case: Safety Issue Nissan Murano
Case Number: 330836
Escalation: None Status: Open
Date: 02/18/2011 Time: 17:46:18
Creation Date: 02/18/2011 Creation Time: 02:58:21
Not getting anywhere on this, was told its up to me,
The part is 87473-CA01A (Drivers Seat Lifter Assembly)
Next my radio started making noise, a separate issue and I took that to Jeff's Pro Audio here in PHOENIX, and they saudered a wire that came loose, that was $124 to fix the sound and they implied that when the dealer replaced the Cd player that caused the radio to fail. Several people tried to tell me it was the speakers but I ha a feeling it was a wire since it came on and off when going over bumps and then overheated and shut off.
NEXT. to fix the fuel tank issue and that is going to be around $600 to replace the fuel tank assembly.
Did I mention that my paint is peeling off the drivers door because Nissan had a defect in the undercoat /primer and that is not a warranty item either. Disappointed in this car for what I paid for it.
Next car will be a Kia with a 7 year warranty.
You are welcome to link to a company site; contact info there is usually current and maintained.
Please see the Membership Agreement for more.
a design flaw, but since there have been no deaths or serious accidents
the fed. gov. did not fault Nissan. Frustrating!
I am here in Houston and the seat just broke on me this morning. Funny thing was wow I knew I had gained a few pounds but I am not near my heaviest as I was with my Xtrerra....
I see where you were able to get Nissan to pay 50%, please explain to me exactly what steps you took as I am a single mom and cant not afford the $1500-1900 I have been seeing on the internet for the repairs.
Thank you for your help
And drewster, thank you for posting your case number. I may have to use it !
I first brought mine into my local shop who suggested I contact Nissan (thought was nice).
After I opened my file with corp I was told to go to a Nissan Service center for an estimate/diagnosis to escalate the case / start working with a regional specialist.
The service center told me there is a $118 diagnosis fee which wasn't communicated to me when filing the case . I refused to pay and left with the car. This time when I called back corp I wasn't so nice esp when they talk to you like they are an automated system. I am currently waiting to hear back from a "supervisor" since they were "all in a meeting" when I called. I am supposed to hear back from one in 4-8 hours.
Does anyone know the specific name of the bracket you can replace without getting an entire new track. I don't have much faith in Nissan customer service doing the right thing here.
If anyone has the right "formula" to get Nissan to take responsibility for their hazardous fault I would appreciate it.