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Comments
I have a 2006 Chevy Impala SS I bought with with about 75k on it, and it has about 95k to date. I have had a water pump, two batteries, two tire press. sensors, ventilation system servos, broken wire to the tranny lock, and 3 wheel bearings replaced. Add to that, the parking brake won't stay in adjustment, the b-pillars are silvering, consumes a quart+ of oil per change, and the transmission slips.
Compare that to the 1991 Caprice Classic it replaced with over 400k miles on it that still ran great but failed the NOX test by 12 points. I got 175k miles per tranny rebuild, about the same duration from water pumps, it burned 1/2 quart of oil at retirement, was never rebuilt, and still had the original starter.
I think I need to come run your engineering-design quality processes for you.
By the way, the transmission slipping started immediately after getting a tranny flush, and predominately happens in cold weather at low idle speeds (500 rpm range), the bands/clutch grips when the rpms get to about 800, which would indicate to me it's a sticking hydraulic servos (if this car even has them). - JB
We're sorry to hear about all the work you've had to have done on your Impala. Was it all performed with a GM dealership? Let us know if we can look into this further with you!
Sarah, GM Customer Service
Sarah, GM Customer Service
Michele
I am in denial that, after 6 previous Impalas that were absolutely great cars; all those Failure Mode Effects Analysis, 6-Sigma, Automotive Parts Quality Process, Design for Assembly, Design for Manufacture, Process Control Charts, Risk and Opportunity Management, ANSI/ASME GDT, processes used by GM's "best in class" college educated engineers... have yielded such utter garbage.
I saw your posting on a website in regards to Chevy Impala issues... I have to vent here and hopefully this catches someones ear and they're able to assist with these very annoying and expensive problems my wife and I have been having with her Impala for about 2 years now...
Here is some details about the vehicle -
We're the original owners
Purchased new in 2007 from Crane Chevy in Clifton, NJ
2007 Chevy Impala LTZ
VIN # - 2G1WU58R579315819
Mileage just hit 50,000 miles
My wife drives this car about 12 miles total each day to and from work
Problems -
1) Brakes - Over a period of about 25,000 miles we've experienced severe steering wheel shaking when braking at any speed. Originally a Chevy mechanic (working for Bellavia Chevy in East Rutherford, NJ) cut the rotors and replaced the brake pads about 3 years ago in efforts to resolve this problem. About a year ago the problem returned so I replaced the rotors completely as well as the brake pads again even though the current ones seemed just fine I didn't want anything left over from the previous issue. The problem seemed to have gone away for about a month and a half and then came back. Ever since the issue has been getting progressively worse and just this past weekend I took it one step further and replaced both from calipers, rotors (again) and brake pads (again even though the others didn't look worn) again to not have anything existing left over... As of right now, about 3 days after the repairs were completed the car seems to brake like it should and without any steering wheel shake what so ever. But remember... this happened both of the other times that brake work was done on this car and then the issues quickly came back... I've read on other forums that this seems to be an issue with or year Chevy Impala and that heat is the utimate issue... Not sure how true that is but every time the car has been taken to the dealership they tell us 'Oh just replace the rotors and pads and you'll be fine'... Then we explain that we've done that twice already in the past two years, now along with calipers too! The technicians are then speechless and have nothing else to say.... We're at a total loss if this vehicle starts to do this again after replacing everything brake related up front this past weekend...
2) Transmission - Just recently, about 2 months ago is when my wife first experienced this issue. She'd hit the gas to pull away from a parking spot or to cross an intersection and the car would rev and then bang into gear and pull away. This issue also seems to now happen during driving the vehicle too and not only from a dead stop. It seems like something is slipping and we're told (by our chevy mechanic friend) that all fluid levels look good and nothing seems to be burnt but that this seems like an internal transmission problem that could be costly... I've read on several forums that many other people are experiencing the same exact thing but do not seem to have posted any resolution...
We really need to figure these two problems out fast. I'm loosing my patience with this vehicle. My wife and I really like the car but i'm pushing to get rid of this car if we cannot figure out these issues. We continue to waste money on things that should not be happening...
Any help would be appreciated.
Thank you!
Regards,
Joseph and Rosanna
I am sorry to hear that you've been experiencing issues with both your brakes and transmission. We will do our best to try and address all of your concerns to the best of our ability. You mentioned that you had your mechanic friend look at your vehicle. We do require that you have your vehicle diagnosed at a Certified GM dealership. From there we can determine what options to take in addressing this matter. If you wish for us to assist in setting up an appointment at a dealership please let us know. If you wish for further assistance please email me at [email protected] [attn:Amber]. Please include your contact information and a few details as well.
Amber N.
GM Customer Care
I am sorry you are now experiencing a car shuttering and shaking every time the transmission shifts gears. I understand how this can be a concern for you. I would like the chance to look into this situation. If you reach out via email at socialmedia(at)gm.com and include your VIN and current mileage I am more than happy to research this on your behalf.
Sincerely,
Laura M.
GM Customer Care
I will get that info for you tonight. I will add that I took the car our for a spin at lunch today and everything seemed to be working just fine, both in drive and manually shifting through the gears. The car was responsive and shifted smoothly every single time. I will update you if anything changes or if I have anything else happen.
Thanks,
You are very welcome! Please do keep me updated if anything changes. We are here to assist.
Sincerely,
Laura M.
GM Customer Care
I'm sorry you're also having troubles with your Impala. Please reach out to us through email and we will work to address your concerns. Please include your VIN, mileage, and contact information. We can be reached at [email protected] [attn Marty or Amber].
Amber N.
GM Customer Care