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Comments
Honestly? I bet they didn't notice yours. Was your pick up scheduled for a certain time? If not they obviously rushed the PDI (maybe they did anyway).
Try this, check your tire pressures. Usually they ship really high, like 40psi. Check that out. If the pressure is way high you know they skipped the PDI.
FWIW, we've bought 3 cars from them (the Subaru portion of Fitz) and were there today shopping for a 4th, for my brother. They are generally an excellent dealer that I would recommend.
I have a feeling the new intern in the service dept is gonna get an earful from the manager...
-juice
was looking for XLE #14 around new jersey/new york area and none of
the dealers I have called has one. They could special order it
but I have to wait for 12 weeks and they only allow $1,000 off MSRP. So the moment I check it on the Fitz web (www.fitzmall.com) and found
out it is $31,247 for XLE #14, CF, GN, GBS, Wireless Phone ($34341 MSRP) I called them up immediately. Yesterday I took an Amtrak train down to Union Station,D.C. and then Metro Subway to the dealer. Gave the car very close look and I am luck that everything is great.
XLE #14 Silver Shadow/Stone
We just bought a Sienna LE from them yesterday, and this is my first post after signing up on edmunds. I got a lot of great info "lurking" on the town hall while I was making my decision, so I wanted to contribute my experiences.
Only one of the 3 dealers we requested quotes from through Edmunds actually contacted us. Fitzgerald didn't, but they are a lot closer to us than the VA dealer that did reply. Also, the salesman at the VA dealer was not very helpful. And as it turned out, the quotes he gave were about $1000 higher than the ones we found on Fitzgerald's website. (Fitzgerald posts their no-haggle prices, and their inventory, on the web.)
To shorten the story -- they had what we wanted, an LE with Pkg. #7 and the ubiquitous floor mats, etc., and we bought it. (The floor mat pkg was not the CF pkg listed on this site, it was called "Z1" -- maybe a dealer pkg -- and threw in a cargo net and first aid kit listed at a MSRP of $274.)
We paid $26,506 plus tax (considerable here in MD!), tags, & title. The $26,506 includes the dest. charge as well as some pre-paid service (if we weren't local & didn't want the "value" pkg, our price would have been $26,167). Factory invoice (incl. dest.) was $25,567. So I don't know whether we got the best price possible, but it's about $1000 less than Edmunds "TMV", and I consider it a great value. It's less than we paid for our Dodge Caravan in 1996!
Speaking of which, we did trade that in and got $2850 (Kelley Blue Book - $3400). That's the closest to Blue Book wholesale we've EVER been offered for a trade-in. (Yeah, we probably could have gotten more selling it ourselves as we've done in the past, but I'm happy to be rid of that hassle.)
We liked our salesman (though he had room for improvement), and all in all the process was relatively painless.
And we love the new car so far, but then, we've only had 24 hours to experience it.
XLE - Desert Sand Mica
With Leather and floor mats.
Total (all inclusive) 30,402.00
( baseprice (including destination, leather as option) + 6% tax+ $50 local tax + $479 dealer fee
+ $185 title and tag + $6.50 battery disposal fee)
Is it resonable price to pay in Jacksonville, Florida
We purchased a 2004 Sienna XLE Limited AWD with the HE package (package #4). We went with the Arctic Frost Pearl color with Fawn leather. It is a beautiful combination. We paid $37,000 before taxes and title. I felt that this was a very fair price--$2,000 over invoice.
We want to thank the numerous posts here at Edmunds which helped guide us to the best websites and the best strategies. The 10-steps to buying a car article is a MUST-READ.
We want to add the following strategies:
1) STAY AT HOME. Find all of your invoice prices for the base model and options for your car via internet at the numerous sites available. (Ex. edmunds.com.) YOU MUST KNOW THESE NUMBERS so that you can recognize a great deal when one is presented to you. Simply getting the lowest bid from three dealers is NOT going to get you a great buy, particularly if comparisons are difficult because the car may have different option packages from one dealer to the next. (Ex. We were suddenly presented with a much better model option package which was much less than what we expected; almost the same quoted price as the lesser option package from all the other dealers. We recognized it immediately, went through the following steps AGAIN for this specific option package, closed the deal pretty quickly at a price even better than the deal we recognized originally... read on...)
2) STAY AT HOME. On the internet or yellow pages, find dealers phone numbers and adresses. Make sure to find a couple dealers in a socio-economic community which does not create much demand for that specific car. (Ex. We just bought a top of the line Toyota Sienna XLE [options GH and CF; also known as option package #14 and floormats/door sill protectors] from a dealer that predominantly sells Toyota Sienna CEs and similarly lower price-range Toyotas because of their average immediate surrounding population income. Also that city is not nearly as densly populated which means less car buying demand for that dealer. Furthermore, real estate and wage prices in that community are MUCH LESS than our area, so a business can sell an item for less and make similar profit because overall costs are less. Yes, the dealer is a considerable distance away [50 miles], but they include doorstep car delivery.)
3) STAY AT HOME. Call your list of dealers for price quotes but NEVER ask for a sales person; (if you do go to the dealer, again, NEVER ask for a sales person to make a deal). Instead ask for the internet manager. (A sales person is only good for getting a test ride and answering questions; DON'T give your real name to a salesperson because they will "deserve" a commission if you buy a car later. That will cause your final price to be a few hundred dollars more in order to pay that salesman. We NEVER deal with a salesperson for the purpose of negotiating a price.) Every dealer has a team specifically for internet sales. The internet manager knows what is in-stock AND precisely what is coming in and when. Don't limit yourself to cars in-stock. (Ex. Our car was coming in 1 week and was available for purchase prior to arrival.) Tell them you know the invoice price and want their best price, When requesting a quote, DO NOT mention any price first. ALWAYS let them state their price first. MAKE SURE the price either includes or excludes destination charges, tax, license, etc. (Ex. One dealer gave a quote which included the destination charge ($540) which was ultimately the best deal by far in the end.) Out of the first six we called, three of them gave us prices that beat carsdirect.com without any negotiation on our part. Two of the others beat carsdirect.com or the lowest bid at the time when I told challenged them to beat it. Couple of them sent us an email with the quotes as a confirmation.
4) STAY AT HOME. Take your lowest quote after the first round of calling, and call the internet managers again to see if they can beat your best price so far. THIS IS THE KEY TO GETTING A GREAT DEAL. IF YOU ARE SHY ABOUT CALLING AGAIN TO GET THEM TO BEAT YOUR BEST PRICE, THEN YOU WILL NOT GET A GREAT DEAL. If your best price is $20,000 so far, ask if they can beat $19,700. At one point I threw a price of $700 below the lowest price and one internet manager said if I come in today with a deposit he would beat that price.
5) STAY AT HOME. After you have finally found your best price, go over the invoice price you obtained from step #1 and the specific other charges item for item with the internet manager over the phone. Their invoice price should be very close to the one you found for base price and options; if not then tell them their invoice price sounds too high compared to other dealers and the figure you have from the internet. You might have to call their bluff by requesting a copy of the Manufacturer's Invoice Statement from them. Don't be tricked into accepting the Dealer's Invoice Statement. They can put what they want on that one. Challenge any "add-on" charged item such as advertising fee, delivery fee, make-ready fee, etc. Be ready to say the following, "if you eliminate the add-on fees I am ready to buy the car right now over the phone". In our case the internet manager insisted that the fee in dispute was not reducible until we said that statement. At that point he abruptly said in a harsh manner, "I'll see what I can do" and hung up without saying good-bye. We thought we had just lost the offer by offending the internet manager. A mere twenty-five minutes later, in a very pleasant voice, he called to say they would remove the fee entirely ($300). We closed the deal over the phone by making as large of a deposit as they would accept with credit card ($3000)(using a cash-back credit card of course!).
Emailed rest of ID info to get the deal done.
6) LEAVE HOME TO CELEBRATE.
I enjoyed the experience so much that I now want to buy another car! Our price for XLE Artic Frost (yes, cost another $187 invoice price for that particular metallic white color) pkg#14 (yes, includes moonroof, leather, side air bags, rear disk brakes, rear sunshades, 6-cd stereo, etc) was $30,110 (then add destination, tax, license). That was about $500 over the invoice from Edmunds. They delivered the car to our doorstep for no additional charge (we offered to pick it up if they would reduce the price further, but they said the delivery was a standard practice and there was no charge to reduce!) and brought all the paperwork with them. Full tank of gas too.
I go back Saturday to get it, but have decided to go with Silver or White instead. As I'm going to the back lot to pick it out, I walk behind about 10 Sienna’s that have just been unloaded. A quick glance, I see “LE AWD” on the lift gate (I didn't know they made an LE AWD, I’ve only seen it on XLE) so I stop to see the sticker. LE AWD #4 for $30,441! So we go do the numbers on that unit, he shows me the invoice +$700. The deal is about $1000 over what the Highlander would have been, including the Tow Hitch.
It's getting late, his shift is about to end, and I’m tired from previous commitments earlier in the day. So he says "I'll put a sold sign on it, go home sleep on it, come back Sunday and we’ll do either one you like".
After sleeping on it, the Sienna was the way to go. A ton of cargo space, same gas mileage, curtain airbags, telescopic steering wheel and a lower insurance premium. As an added bonus, it helped out some Indiana workers pay their mortgage instead of someone across the pond.
I sleep well, truly a good "Buying Experience”
I found both dealers easy to work with and based my offer on information that I learned from this forum. I would encourage everyone who gains from use of Edmunds to similarly post their purchase price since fair negotiations are dependent upon narrowing the information gap. Thanks to everyone who has posted here--much appreciated!
Does it(30,100) include floor mats?
I don't know about Seattle, but you can get any Sienna from my salesman for just $500 or less over the INVOICE.
I just helped a friend got a Highlander for $959 UNDER the invoice. He is really willing to undercut all others. Competition is GOOD!
I called Saturday several times, and finally was able to talk to someone about 5PM. Salesman said, sorry been busy today, we will work on it Monday.
I began searching the Toyota website for vehicles available, and found one. I emailed the sales manager and my salesman the information. I called them Monday, and they said they would work on it - they would call me back by 3PM (also stated their computer was acting up). Called back around 5PM, and promised a call back that evening. No call. Called Tuesday - asked if they had done anything - no, have not had time. I had done the work for them, I located the vehicle, and the dealer who had it. I finally got tired of this treatment and started my search all over again. I found one at Toyota Center in Columbia, South Carolina. This had more options than I needed, but I needed a vehicle (sold my 03 Expedition). The van was a SE 8 passenger, leather, package 8 (DVD, nice JBL stereo, etc., etc. Dealer claimed best price was $29,177. I thought about it, checked when I could get exactly what I wanted, best price $27,500 (my prices are out-the-door, including sales tax {$300}). I called them back and offered $29,000 - they called back and said come get it.
I do not know if Taylor would have ever delivered! I think they would have tried switch and bait! Watch out!
Please see the blurb at the top or the Rules of the Road link. Thanks!
Steve, Host
Doc fee alone was less than half the usual ones in the larger markets. Bought a MR Spyder (2001) with 2100 miles at KBB private party value.
The dealer went out of his way to locate the exact one we wanted and get it to us in 2 weeks. Gave me a very good price on the trade-in also.
Ended up paying $39,354 before trade-in and taxes. He threw in floor mats and 3 years free oil changes.
This seems like a good deal.... was it?
(with leather+DVD+mat+598 dealership+6.5% tax+202 tag fee) I am planning to add moonroof with $1000. Toyota of orlando will do for $1000(this includes tax)
XLE FWD with Option 16 (GJ), Preferred Accessory Package (carpet floor mats, cargo mat, first aid kit, option code Z1) and the rear seat Wireless Headsets (WH) for $32,525 plus tax.
I live in Staten Island NY and the quote from one of my local dealers.
Do you think this is the good price? Thanks in advance for all comments.
Alex
PS. I have one more question. Some one told me that if I trade my old car lets say for 20K, I will need to pay taxes only for the rest of the price and not the whole amount. Is it true?
Anyone else notice this in practive (talking to dealers)? I would be willing to pay that price and stay local.
Otherwise, I am looking at buying out of state.
This was through the internet/fleet department at Wondries Toyota in Alhambra, CA. Very straightforward transaction, though I would say that I knew more about the Van then the salesman.
THe finance guy tried to sell me the Toyota Platinum extended warranty, 7 years/75000 miles for $1350. When I told him another dealer in the area was willing to sell it to me for $980 (true, I shopped around before going there), He immediately dropped it to $925 !! I bought it.
Congratulations on your fantastic purchasing! Enjoy your new Sienna!
[I would say that I knew more about the Van then the salesman.]
Very true! The salesman just want to sell, but you come here to absorb knowledge. Congratulations to your wisdom and kudos to this board!
[THe finance guy tried to sell me the Toyota Platinum extended warranty, 7 years/75000 miles for $1350. When I told him another dealer in the area was willing to sell it to me for $980 (true, I shopped around before going there), He immediately dropped it to $925 !! I bought it.]
Oops, you just gave back the savings that you got from the sales to the finance, his cost is less than $500! I bought my platinum zero deductible 7/75 from KC Summers for $500, so as many members on this board! BTW, I hope yours is zero deductible. If it was $50 deductible, he made even more.
That's why many sales want to do finance eventually. It's much more lucrative and easier work.
Let this be a lesson for all future buyers. Extended warranty is a good insurance policy to have if you don't want to worry about the potential repair cost. Not just keen in on the vehicle price, but also do your homework on other finance related issues, such as the extended warranty price, the interest rate, etc.
One other point, you don't have to by the extended warranty on the spot. You have until the end of the original 3 years or 36k miles to buy it from ANY dealer, just as you can take the warranty work to any dealer of your choice.
This seemed to be the best deal I received in Western Washington without sitting down and hashing out a price at the dealership.
So I have $33062 manufacturers base invoice
$2818 Package #6 invoice
$119 Carpet floor mats invoice
$ 1345 in dealer fees which includes Destination charge, dealer advertisement, dealer holdback, gas, and finance reserve.
---------
Subtotal $ 37344 (aka Dealer Invoice)
5.5% over Dealer invoice $2054
--------
Subtotal $39397
plus tax
So, does anyone really pay for carpet floor mats?
Are the dealer fees legitimate or frivolous?
What is a reasonable price over invoice to pay? $2054 seems very high to me.
What is a reasonable out the door price?
I live in Colorado, but am willing to travel to another state to purchase the car. Any recommendations for dealers are appreciated.
Thank you for your help!
Lisa
it for cheaper somewhere else and then go back and cancel the one
I bought for $925. Atleast it is $0 deductible.
Thanks for the pointer. It would be nice to hear from someone who has bought a warranty in So. California.
I am planning to take my trade-in to Rodland today to get appraised. I will also swing by Lake City and do the same. I will likely buy from whichever one can give me the best combined deal (including extended warranty).
I hope Lake City wins out (they are much closer to me then Rodland).