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GMC Yukon and Yukon Denali Problems



  • I tried calling the toll free customer assistance number....they don't understand what you're talking about and only want to close the case. When you ask where they are located, they tell you Detroit, when in fact they're in Manila, Phillipines. Then they will stalk you with phone calls to try to close the case without doing anything!!!
  • abucciabucci Posts: 1
    Hi everyone, I just picked up a 2010 Yukon Denali and so far, I love it. I do have one issue that is driving me crazy. I cant seem to get the USB to recognize anything. When I click AUX, I see USB, Front and Rear buttons. The Rear button is highlighted and for some reason, I cannot click on USB or Front. When I plug my iphone into the AUX input near the radio, it recognizes and will play with the front button highlighted and able to be pressed. When I plug an ipod, iphone or even flash drive into the USB, I get nothing. The rear button is the only button I can press. Does anyone have any ideas? Can you reset the radio somehow. Is there a fuse related to the USB that could be out and disabling it? I am not even sure what I use the rear aux button is for.
    Thanks in advance

  • I am the product of a GM family. My ENTIRE family has worked or is working (thank goodness) for GM. I married into a Ford family. I am losing my beloved YUKON is nothing but torture for me. I am tired of defending my love for GM products. GM is not giving me any ammunition to fight with. My 2008 GMC Yukon XL has been in the shop so many times that I can't remember them all. My current problems.... Wheel bearing was loose... the lower ball joints need replaced... front differential is getting replaced....rear rotors need replaced...rear window defroster wiring needs sautered AGAIN (the 3rd time, including the last time when they REPLACED the entire fix it). My DVD/CD player draws constant power. So much so that it has drained my battery. They replaced my DVD/CD player and it still spins even though there is no CD/DVD in it. My strikers on my driver and passenger door handles have been replaced. And last, but not least the drivers side door hinge needs constant oil or it makes a horrible grinding noise. Now, come on..... how can I keep up the my car is better than your car fight...with all of these problems?????? I'm ready to jump ship....only like I said.... I need some new ammo.... oh wait...I forgot the BEST one. My security system wasn't working.... I would push the button.... ASSUME it was locking my doors, but guess what???? It wasn't. You could beep the beeper, and still my doors were unlocked!!!
  • After I typed this...I remembered one more "biggie". My liftgate door wouldn't lift. That was wonderful during softball playoffs last summer!! Crawling thru my entire vehicle with muddy cleats to retrieve equipment. YIPPEE!!!! The dealership fixed that after my 3rd trip.... took 3 because of course they never had a problem with it working for them!!! haha!
  • gmcustsvcgmcustsvc Posts: 4,251

    I’m sorry to hear about the concerns you’re having with your Yukon. If you could please email me your VIN, mileage, involved dealer and contact information, I’d like to look into this further for you.

    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,251

    I have read your question about the USB situation with your 2010 Yukon Denali. On page 4-94 of your owner’s manual you will find the following information:

    USB Support-The U SB connector is located in the center console, and uses the USB 2.0 standard.
    USB Supported Devices
    . USB Flash Drives
    . Portable USB Hard Drives
    . Fifth generation or later iPod
    . iPod nanos
    . iPod touch
    . iPod classic
    Not all iPods and USB Drives are compatible with the USB port. Make sure the iPod has the latest firmware from Apple® for proper operation. iPod firmware can be updated using the latest iTunes® application. See For help with identifying your iPod, go to:

    If the above information is not what you are seeking, I recommend to contact your local GMC dealership for further assistance if you have not done so already.

    Michelle P., GM Customer Service (assisting Christina)
  • plprntplprnt Posts: 6
    I believe that You're better off talking to the BBB. Just read through all the other posts. Seems to me that all the problems you have, and then some, come up again and again and again. Odd though that when I bring my Denali in, the dealer is so surprised. I get the same old "we've never heard of that issue". I too got a response from GMCUSTSVC. I sent them my info as requested. Good luck with that one. To me it seems that they want to procrastinate just long enough for your warranty to expire. I hope you didn't purchase the extended warrantee. I did on my 07 and they still found ways for me to pay. Forget E-Mails or phone calls. You have to go to the dealer again and again. Be articulate and loud. I don't mean yell, just be loud enough for others to hear. They'll want to take you into their office to discuss it further. Don't let them. Stay focused, non threatening loud, articulate and firm. Keep all your records and make sure they make note of everything you are having problems with. Good luck to you.
  • We bailed them out and the union, not the government. I myself own a 53k GMC piece of crap that is worth scrap. The American way has failed. Banks, Wall Street and Insurance are all in bed together with the Gov't as the current and past investigations revealed in every case. Their playing us like fools. Get a quality car from Japan and invest overseas and make them buy us back for the 50 years.
  • circlewcirclew Posts: 8,622
    Know the feeling. I have '03 that is equal to your GMC product value! ;)

    Being 26/34 on the 3 yr. dependability rating is proven out with our experience.

    Truly Professional Grade....for the novice! :surprise:

  • Has anyone figured this out on the 2001-2006 cars? My 2003 Denali keyless entry keeps going out.
  • circlewcirclew Posts: 8,622
    My ('03) key fobs failed years ago! All of those options and we've been unlocking the doors with the key! :lemon:

    I refuse to give GMC a dime of my money. I'll trad in this thing very soon

  • roughd1roughd1 Posts: 12
    Sorry to hear that you all are having serious problems with your Denali's. I have an 04 with 145k, bought it brand new in 04. The vehicle had a few problems while still under warranty but the dealership corrected everything & it didn't cost me a penny. The folks in the service department at the dealership where I purchased the vehicle were true proffessionals that cared about customer satisfaction. I moved from the mid west to the east coast and had to have the vehicle serviced here, the only GMC dealership in town sucks their rates are over the top high and I honestly don't think that their mechanics know how to service their own vehicles. I have had to take the thing back several times because they didnt repair the vehicle properly and when I show up at the service dept they pretend that they cant find anything wrong. Overall the vehicle itself has been solid and dependable for the last seven years. But the service dept here sucks. I have contacted the service manager and GMC customer service, needless to say both are about as helpful as wings on a bullfrog. They just don't care. And people wonder why America is behind in industry
  • gmcustsvcgmcustsvc Posts: 4,251
    Did you try changing the battery?
    GM Customer Service
  • This truck is frustrating. Bought new (special order) 60K miles now. This is on the last 4 months:

    -Clunk noise on liftgate which dealer said was "normal" but now out of warranty wants $1600 to fix.
    -passenger retractable mirror will not lock into place (worn gears). Not in an accident
    -driving slowly, park assist + stabilitrack + check engine lights up and requires reset at dealership
    -crank position sensor fails and would not start. (Sure enough, I was 400 miles from home and 50 from the nearest dealership).
    -perfectly aligned (per the dealership) yet it chews up the right front tire (3rd tire by now)

    This is my wife's car and I struggle with the thought that it will stop working with her and the kids on board.

    It would be nice if GM would fix it. :lemon:
  • I forgot to mention, 4 batteries by now. Battery problem started after reprogramming for "evaporator drying cycle" as part of "fix" to mold smell on a/c.

    1st clean of system was free, next 3 we've been charged. Strong mold smell returns in 3/4 months typically (after software update).
  • gmcustsvcgmcustsvc Posts: 4,251
    Please email this information to me, along with your complete contact information, VIN, current mileage, and involved dealer. I look forward to your response.
    GM Customer Service
  • Christina,

    I will send you the info later today. The truck is currently at the dealer...

    Hope you can be of help. MANY THANKS!
  • circlewcirclew Posts: 8,622
    Changed the batteries until they both failed! :) :cry:

  • Christina,

    I just emailed the information to you to: Look forward to your feedback.

    THANKS! Juan
  • Chrisitina,

    My key fob battery is fine. My Keyless Entry Module appears to have gone haywire when I finally changed the original battery to an Optima Red Top. Is this common on this truck, '03 Denali
  • gmcustsvcgmcustsvc Posts: 4,251

    Thank you for your question about your 2003 Denali. I realize that from what you posted that you started having issues when you changed your battery in your vehicle to the Optima Red Top; however, is there any way that you could give us a timeline of what is going on through present day?

    Michelle P., GM Customer Service
  • Thanks for the quick reply Michelle. I changed the battery because I was having weak start up issues and my radio kept resetting to 12:00. The optima red top fixed this issue, but about 1-2 days later my key fob begin to go out intermittenly. One hour t would work the next time it wouldn't. Fast forward another 2 days and it wouldnt work at all. I reprogrammed it and it worked for a couple of times , then went out. I reprogrammed again, and it began to work again, then stopped agaijn the next day. Now it wont work at all, or program. Any suggestions, recommendations, or diag information?
  • gmcustsvcgmcustsvc Posts: 4,251

    I recommend contacting your local GM dealership to have the vehicle diagnosed. They will have a plan for addressing any issues you may have. Please keep me posted when the issue has been taken care of.

    Thank you,
    Caron, GM Customer Service
  • Christina,

    Have you had a chance to look at the information I emailed?

    Look forward to your feedback.

  • plprntplprnt Posts: 6
    Tick Tock Tick Tock. Warranty out yet? Tick Tock Tick Tock. How about now? Not yet? Tick Tock Tick Tock. How about now? It Is? Sorry, nothing we can do.
  • kchawk1kchawk1 Posts: 10
    You were actually expecting a reply?? Oh how silly....
  • Anybody know why GM discontinued the dealer installed, 2-way advanced remote start?!? You can get it on a 2010 Yukon Denali. You can get it on a 2011 base Yukon too, but you can't get it on a 2011 Yukon Denali. I did my homework and I've been saving to buy the Denali since 2010. There's no functional difference between the 2010 and 2011 Denali, except for an OnStar tweak. It seems to me that if any model would have this option offered, it would be the upscale Denali, and NOT the base Yukon. It's available on all models of Tahoe too. Just NOT my Denali? I had already negotiated the deal and told the dealer to add the advanced 2-way remote, and he said ok. Then he calls me back later that day, and tells me he can't do it. I contacted GM Accessories and Customer Service and got the exact same story. Should've heard the salesman yelp when the deal started circling the drain and I was going to make an offer on a new 2010 Denali that was still available. I eventually, grudgingly completed the deal on the 2011, but what a disappointment. I've installed 2-way remotes in all my other vehicles and I was looking forward to not having to do the Barney-bolt-on thing.
  • gmcustsvcgmcustsvc Posts: 4,251

    I apologize this option is no longer available and it has been documented. Congratulations on your purchase!

    Thank you and have a great weekend!
    Caron, GM Customer Service
  • Thanks for your reply, but I'd still like to know the reason why. It's still available for 2011 Tahoe and 2011 Yukon, but not 2011 Yukon Denali or 2011 Yukon Hybrid. There were no electrical or mechanical changes from 2010 model year to 2011, save for an OnStar tweak.

    There was a safety issue with GM's heated washer system, so I can understand why that was discontinued. The advanced remote start is not discontinued, just not available for the 2011 Yukon Denali.

    I've had the Denali only 2 weeks, and so far the 3rd seat won't latch in the up position, the sunroof cover won't slide open and is jammed shut and there's a couple of rattles already. I had hope GM had changed their ways and addressed such qualify issues after the bankruptcy, but it sure looks like the same 'ol GM to me. If this Denali is an example of their finest workmanship, we the taxpayers should've left GM bankrupt. The dealers and their intrepid salesmen/servicemen are still absolutely clueless about the products they sell and completely ignorant about what options any model can come with. I also had to discover on my own that my warranty would be voided if I used anything other than a dexos 1 spec'd motor oil.

    Clearly, I'm not in a happy place with GM. So here's my customer satisfaction survey on my $60k Denali: product quality - mediocre, product knowledge - poor, service - poor.
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