Stories from the Sales Frontlines

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Comments

  • driver100driver100 Member Posts: 32,630
    Kindle: Glad to see it costs as much as it does. That will keep me away for a while.....

    See what it does though. 1500 books, downloads a book in 60 seconds from any where, and free wikapedia from anywhere.

    I wonder if the price will come down as much as everything else. Our large screen TV cost $4000 5 years ago, a better one costs about $1200 today.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • cdn_tchcdn_tch Member Posts: 194
    Now when are we going to see those flying cars at our local dealership?

    Funny you should ask...

    Order your flying car here.

    The first test flights were done recently and you can reserve yours now!

    MSRP only. ;)
  • driver100driver100 Member Posts: 32,630
    those flying cars at our local dealership

    Now that is cool.

    And you thought a kindle was expensive!

    Order Today
    Place your fully refundable $10,000 airframe reservation deposit here. Anticipated purchase price: $194,000.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • fezofezo Member Posts: 10,386
    Oh, well, as long as the $10K is a refundable deposit......

    What's the age requirement for the grumpy old men division in here?
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • dino001dino001 Member Posts: 6,191
    Our local Chrysler/Dodge/Jeep dealers are notorious for those ads. I also saw them on other brands as well. I trully despise businessess that do that. For me it's such a red flag that I would not even come. It's basically an insulting slap on the face of a consumer. I second somebody saying there should be a law against those kind of ads.

    It is different: $350/month (w/ $3000 cash or trade down), because generally down payment used to be expected (and probably will be again). But to say blantly YOU PAY X, and then in small print it's really X+Y... I get worked up almost every time I see that kind of dishonesty. :cry: :sick:

    2018 430i Gran Coupe

  • sterlingdogsterlingdog Member Posts: 6,984
    "...start our own club and call it "Cheers" or 'Grumpy Old Men'."

    Here are some other suggested club names:

    GM Club (Gentlemen's Menopause)
    Ford Club (Frustrated Old Redneck Drivers)
    Kia Club (Keyboard Initiated Attacks)
    Honda Club (His Old Nasty Driver's Attitude)
    Toyota Club (Tromping Over Your Other Teammates [non-permissible content removed])

    Richard
  • driver100driver100 Member Posts: 32,630
    Here are some other suggested club names:

    Those were hilarious:

    How about ;
    GOLF
    Good Old (Likeable) Farts club?

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • sterlingdogsterlingdog Member Posts: 6,984
    If we keep going, we'll have enough names for the club chapters in each state. :D

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "That will keep me away for a while..."

    Me, too. I think that I'll stick with the real thing for a little longer.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "Now when are we going to see those flying cars at our local dealership?"

    They'll have to build those 1,700 foot runways at each dealership first. :D

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "Just goes to show, you don't mess with the US Navy!"

    Easter Sunday was a wonderful day. It was even more wonderful after church to find out that the United States did the right thing.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "Anticipated purchase price: $194,000"

    You could buy a new luxury car and take many commercial flights for that kind of money.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "What's the age requirement for the grumpy old men division in here?"

    Since it is a state of mind, your chronological age makes you eligible. :)

    Richard
  • lrguy44lrguy44 Member Posts: 2,197
    Richard, since I was raised by a German father and am a retired Naval officer, my wife claims I have been grumpy since I was 25. Since I am only 64, I do not think I qualify for a senior club. I certainly could not join an organization named Honda, Toyota, Kia, etc.
    Hope you had a great holiday.
  • sterlingdogsterlingdog Member Posts: 6,984
    I can certainly understand your reluctance to join a club with one of those names. :D Since you are only 64, we'll put your name on the list and call you next year. ;) By that time, we may have a club with a name that you like. :surprise:

    Richard
  • fezofezo Member Posts: 10,386
    If 65 is the entrance age I'm good for a number of years yet.

    I've put in enough years for a pension and if I didn't still have young kids I'd be collecting already. I'm under 4 years until hitting 62. I think at that point SS and a pension is about right. I'll practice being grumpy so I'm ready.

    I have a friend who has been a grumpy old man since he was 14....
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • fezofezo Member Posts: 10,386
    Sad news in baseball. Harry Kalas died. Now I'm no Sillies fan but Harry was as good an announcer as ever sat at a microphone. Back when the Sillies team was him and Richie Ashburn they were about the best in the business.

    These days in terms of coverage it's good to be a Mets fan - Gary Cohen, Ron Darling and Keith Hernandez are a great team. Right up there with when they used to have Lindsey Nelson, Bob Murphy and Ralph Kiner.
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • houdini1houdini1 Member Posts: 8,356
    Perhaps you would like this name better:

    BMW Club (Bald Men Walking) Limping would be better but it just doesn't work !

    2013 LX 570 2016 LS 460

  • michaellnomichaellno Member Posts: 4,120
    I hear ya.

    Growing up near LA, I was blessed to have two hall of fame broadcasters available to me -- Vin Scully for the Dodgers and Chick Hearn for the Lakers.

    I do miss them, but the guys who do the Rockies games here in Denver are pretty good in their own right.
  • sterlingdogsterlingdog Member Posts: 6,984
    Since you're that young, you can have my club membership when the time comes. I won't be here then. :D

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "BMW Club (Bald Men Walking)"

    Just like houdini1---sheer magic! :D

    Richard
  • driver100driver100 Member Posts: 32,630
    Hyundai has extended their new car warranty program for many more of life's disasters;

    Hyundai extended warranty assurance program

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • lrguy44lrguy44 Member Posts: 2,197
    We (as a dealership) have been providing the same program (from the same company) for over a year. We give 1 year free.
  • jwilliams2jwilliams2 Member Posts: 910
    LOL.....That is a funny commercial. No wonder some are buying a Hyundai.
  • fezofezo Member Posts: 10,386
    Come on. now! You don't expect 7 years? I'll be shocked if you don't.

    Me, that's another story.....

    Bald Men Walking. Perfect!
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • boomchekboomchek Member Posts: 5,516
    Free "courtesy check up" of your car is funny if not so pathetic, I'm sure they'll find something to work on

    I took my wife's car into my own dealership that I work at just to get the brakes checked. We have a $9.95 inspection special. Her car is an 04 Civic with about 35k miles.

    They came back with $700+ of work that was recommended (where's the icon for me rolling my eyes at the service advisor).

    The brakes, which I was concerned about the most were still fine. Some other items they pointed out were nice to know, but not necessary, although "recommended". The service advisor that helped me was new so I told him thanks, as long as the brakes are good we'll be fine for now.

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • driver100driver100 Member Posts: 32,630
    We (as a dealership) have been providing the same program (from the same company) for over a year. We give 1 year free.

    Are you at a Hyundai dealership?

    In any case, you better watch the ad all the way through, I don't think you will be offering the same guarranties.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • lrguy44lrguy44 Member Posts: 2,197
    Actually, I was thinking it was just for the real program. No, I do not work at a Hyundai dealership, but the ad was "priceless". It is a much better program than the real one.
  • driver100driver100 Member Posts: 32,630
    I took my wife's car into my own dealership that I work at just to get the brakes checked. We have a $9.95 inspection special. Her car is an 04 Civic with about 35k miles.

    I have never heard of a car needing any brake work at 35k. I usually go 60k before they have to do anything. I have gone as much as 80k and the shoes had to be replaced, not because they were worn......but they were glazed....became hard with age.

    What I don't like about these deals is that who knows what they might do to your car to make sure you need something done. They aren't going to let you go after using their garage and time - for 10 bucks.

    I just read an article that says no one gets rich from trying to save money on something. People who get rich know that something has value and they are willing to pay for that value. Trying to save 100 bucks on your brakes isn't going to work, paying $200 for a proper brake job if you need it is going to work out much better.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,630
    but the ad was "priceless". It is a much better program than the real one.

    I am glad you went back and took a look at it. It was really well done.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • boomchekboomchek Member Posts: 5,516
    Surprisingly we had a decent Good Friday. I came in for a short 4 hour day and sold 2 cars.

    Since Sundays and holidays are causal days for us, and I don't take floor ups (I just do internet leads etc), and had no appointments, I came in dressed super casually.

    This meant I wore baggy jeans, 135 degrees sideways rotated baseball cap, a t-shirt with this ugly rappers face on it throwing money and diamonds around (my younger sister bought it for me, really :blush: ). I basically looked like a 16 year old hoodlum, not 31 years old auto sales consultant.

    Anyways I usually do dress for my age except when I feel I'm getting too old, I gotta rejuvinate myself by dressing "young". :shades:

    So Friday was a short day, only 3 sales guys were here, and lo and behold we had a lot of customers in the showroom. I had to help out the floor guys, but I needed to put on my jacket first to hide the ugly rapper t-shirt as not to scare some customers away, and rotate my baseball cap back to normal.

    I ran into a younger couple who thought it was "cool" that we can be so casual, and I ended up selling them a car after a couple hours of working with them. Maybe they felt more comfortable with dealing someone who can relate more to them, I don't know.

    The second car was sold over the phone as I took a deposit from a referral on a specific unit.

    Not a bad day, especially when I planned to stay at home.

    On another topic with the you pay $XXXX with $4000 trade, and $2000 down. I agree those ads are pretty misleading.

    We never advertised that way, but I do have my way of advertising payments, and they're all with $1000 down, but I always point it out in normal sized font.

    For me one of my "successes" at the current dealership is my marketing, and I figured out that payment and price ads work much much better than price only ads. Most people finance anyways, and all they're worred about is how much payment they can afford. I don't hide the price, nor do I put it in small print, but the payment will always be more noticeable in the ad.

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • jayriderjayrider Member Posts: 3,602
    In 1968 I graduated from college and had $1500 to put toward a car. My dad took me by the ear to his brother George's car lot. He sold volvos, mg's austin healy's and jaguars. It was already decided that I was buying a volvo and the black p1800 on the lot was out of bounds --- you'll put your eye out, kid. I was pushed into a 68 142s light grey with white vinyl interior. The one on the lot nobody wanted. A refrigerator box on wheels. I got the car for cost -- $2700 and ended up with payments of $62 for two years. Yeah -- I paid for a car they picked out. And quite the chick magnet it was. :cry: When I think back at what I could have had for that price in the domestic market, I still tear up. Malibu SS, Camaro, used corvettes, tbirds, convertibles -- I'd have been happy with my dad's 65 galaxy 500 XL coup with buckets and a 390 V8. That was a great car. What else might I have bought for under 3k? Old timers -- rub salt in the wounds I beg you. After about a year all the plastic knobs on the dash broke off so I had a bunch of vise grip pliers clipped to the stems which was kind of cool at the time.
    Kept the volvo until 71 when I traded it in on a new impala custom coup.Married by then. Beige with brown vinyl roof. Loved that car. Fast Ed Shoenthaler at a dealership outside of Chicago ripped me a new one on that deal.
  • driver100driver100 Member Posts: 32,630
    We never advertised that way, but I do have my way of advertising payments, and they're all with $1000 down, but I always point it out in normal sized font.

    That is very fair. Since many people want to know how much monthly payments are and because $1000 down is reasonable. As long as you don't put the 96 months in really small letters.

    We don't get the really outragious ads in Canada. I think there are more laws against that, and probably most people would really balk at an ad that is too far out.

    When we were looking at cars the Nissan guys had nice golf shirts with logos on it. When I got my last Jeep they wore something similar. I kind of like it that car people aren't too formal. At bmw. merceds, audi they wear ties and jackets. Just don't wear those jeans where half of your behind is showing. Saw a lady eating at a restaurant and I had to look at that (at least if she was attractive it would have been ok).

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • boomchekboomchek Member Posts: 5,516
    lol, my jeans might be baggy but the pockets are still close to the waist level rather than below the knee level :sick:

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • canadiantoyotacanadiantoyota Member Posts: 148
    Anybody planning on buying a car on Easter Monday?

    Yes, I was planning on buying a Rabbit!! :P
  • lrguy44lrguy44 Member Posts: 2,197
    Yes, I was planning on buying a Rabbit!!
    Are you sure you just won't play GOLF!
  • delthekingdeltheking Member Posts: 1,152
    Hi,This is a question for everyone but more specifically to dealer salesmen or service writers.
    How do u know whether a requested service has been done or not?For example-- whether the auto transmission/coolant/brake flushes were done or not? If the tranny fluid was clear before ,how would I know that the new flush was done?Same for coolant or brake flushes?
    Should the customer just assume that they were done
    I would not be able to tell whether it was done or not.For me it is good faith and belief.
    But is there any way to confirm??
  • lrguy44lrguy44 Member Posts: 2,197
    Your paperwork should show the charges for the fluids. If it doesn't, insist on seeing the RO to make sure the work was accomplished
  • jipsterjipster Member Posts: 6,299
    I'd like to see a dealership with a large service bay window that customers could look in to see the work being done on their car. Not only would it be informative and entertaining, but it would help ease the concern of those who think they are being ripped off.
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • driver100driver100 Member Posts: 32,630
    I'd like to see a dealership with a large service bay window that customers could look in

    The minute oil change places let you watch from a distance. But they rip you off too quite often. Changing fluids way before necessary and adding extras you don't need.

    A good garage is pretty good, but often is hard to find. I think most new car dealerships and the larger chains are pretty reliable as far as really doing the work, but I am sure there are a lot who cheat. In Ontario they have to give you back the old parts when they replace parts, but who knows what they are actually giving you...and who's going to take back old parts any way. Guess you have to be less suspicious.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • jmonroejmonroe Member Posts: 8,989
    Order your flying car here.

    A guy at work showed me this a few weeks ago after learning I got a new car. He wanted to know if mine could do this, since he heard so many good things about it.

    IIRC a woman is the CEO. See what happens when they're allowed out of the kitchen. :surprise:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • isellhondasisellhondas Member Posts: 20,342
    I grew up in the L.A. area too - San Pedro.

    I remember hiding my transistor radio under the covers in bed iand listening to Vin Scully. Hard to believe he is STILL THERE! I heard he only does home games now. No better announcer anywhere!

    I did sell Rick Rizzs the announcer for the Mariners a car once.
  • isellhondasisellhondas Member Posts: 20,342
    Technicians hate being eyeballed when they work on cars and I really can't blame them.

    Just go to a dealer or a shop with a good reputation and you'll be fine.
  • jmonroejmonroe Member Posts: 8,989
    Your paperwork should show the charges for the fluids. If it doesn't, insist on seeing the RO to make sure the work was accomplished

    Cmon Captain. Are you trying to say paper work has never been "doctored"? Rather than looking at a RO I'd want to see the real deal, like the new parts and fluids before they are installed.

    Then again if you can't trust the place where you go for service, it would be better to go elsewhere.

    I have a tale about what just happened to me on Friday when I took the 05' XG 350 in for PA state inspection but I have to go do my PA state taxes before time runs out. So I'll tell that tale later.

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • delthekingdeltheking Member Posts: 1,152
    Definitely,I agree that it is tough for technicians to work if the customer is watching them continuously and questioning them continuously about every single step they perform.It would not be a very conducive atmosphere.
    I prefer to drop off the vehicle even for an oil change as it takes about an hour an they have a shuttle service.
    But do they sometimes skip service -- say the tranny fluid was good and so no flush was needed-- hence charge for it but not perform- as the customer would not be able to tell as the fluid is clear ??
    I believe that dealers would not risk something this trivial for a very small gain.

    Also,,I never understand why people go to independent mechanics/chain stores for service and maint.?Dealer prices are competitive [ Labor rate 90 vs 55 /hr] plus cars are so complex nowadays,I believe,the regular mechanic cannot handle them especially with all those TSB`s ;) .Except for tires and wipers,I would always go to dealers for maint. and service.
    Plus I would be very wary of those iffy jube chains. :shades: Who knows what happens there?? :confuse:
  • delthekingdeltheking Member Posts: 1,152
    Yup,,that was my exact thought too.
    The work order can be written but the service not performed as everything was fine!!Hence charge but dont perform.
    I do hope that these occur very rarely. ;)
    What say folks??
  • lrguy44lrguy44 Member Posts: 2,197
    Are you trying to say paper work has never been "doctored

    No, but I am saying that the VAST VAST VAST majority of repair shops and dealers are honest - especially in service departments. Do you always feel dealers are by the majority (that is the way it comes across) out to screw you at every turn of the road? I even know of many dealers who sales tactics are unethical (not illegal - but unethical) who have great service departments.
  • jipsterjipster Member Posts: 6,299
    A trans. flush and fill runs about $129-$169 at a dealership. It's about half that at independent mechanics or chain stores. Same thing with coolant flush and fills. Oil changes are about the same at a Jiffy Boob as it is a dealership, around $35. The Meineke's, Pep Boys and other low end chains can do them for around $25.

    My Mazda dealership had on my sales reciept that they had put in 10w-30 oil in during an oil change. I questioned them why didn't they put in 5w-20 like they were suppose to. The service writer said it was a computer misprint, or something similar b.s sounding. So, don't think just because you are taking your car to a dealership they can't screw something up.
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • lrguy44lrguy44 Member Posts: 2,197
    Anybody can screw something up. My guess in that case is they put 10w-30 in every car unless the customer asked for different. his reply was bs. I once took my wife's car (a fairly new Infinity at the time) to Jiffy and they put the wrong filter on the car. The next day as she was driving it the filter blew off. Good for her she stopped the car and had it towed to my import specialist. Jiffy paid the tow and almost had to buy an engine.
  • golicgolic Member Posts: 714
    Back in my college days at the rental car agency. We had a method to spot check the mechanics who were servicing the rental fleet.

    We would chalk mark the inside of certain tires to ensure they were being rotated. We had some sort of wax thing that was impressed on the oil pan drain valve. Which allowed us to check if in fact it had been drained.

    Under the hood, a form of Teflon tape was put over certain caps (washer fluid, brake fluid) If the cap was removed the tape would break.

    Some of it was obvious. For all we know, they just opened the caps, but the message was clear we were at least checking them.

    One violation - and we no longer used that shop. Most often the violation was charging us for a tire rotation that was not done.
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