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Comments
Sound's like the dealership will throw a bit of a hissy fit. But, that won't change anything.
Drop the truck off at the offending dealership and walk away. The contract isn't valid. Let the dealership deal with all the paper work it's going to take to unwind it. Start all over again at another dealer (because I certainly wouldn't be dealing with this store, anymore).
Might not hurt to contact BBB or the State's Attn'y General's office to expedite matters. But, even there, I don't know if that's necessary.
There is no deal. And the dealership knows it.
That is such horrible grammar that it doesn't even deserve commenting.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
2016 Audi A7 3.0T S Line, 2021 Subaru WRX
The luxury finishes inside were very nice as well. The texture of the wood and the feel of the leather were a definite step up in luxury. We weren't able to drive it, but I am sure it will drive like a Porsche.
I just got my first order finalized for one. I'm excited.
So all salespeople and car buyers:any stories--Doesn`t matter if they are from the past or if they are recent?Any stories u have not posted?
Any deals where the buyer was clubbed?
Keep posting ,folks. :shades:
I am not too concerned about going over a bit on an oil change, my problem is I would like the odometer back. We return the car at 6 am on Saturday and I will have to drop off the keys and paperwork, but I can't find a button to get back the odometer.
Any help would be greatly appreciated.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2016 Audi A7 3.0T S Line, 2021 Subaru WRX
I looked for the reset and now it shows the odometer - if you hadn't mentioned a reset button I would have given up looking for it, thanks again.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2016 Audi A7 3.0T S Line, 2021 Subaru WRX
Update to my continuing drama.
1) The dealer is refusing to give my husband back the bank check and take the truck back. He said he couldn't. My husband asked are you telling me your not going to. He said that's not what I'm saying. After a few more back and forth that resulted in no progress. My husband said he was calling the bank again.
2) When he called the bank the finance person said oh I got your fax. My husband said I didn't fax you anything. The dealer tried to fax the bank a new sales agreement. Like it was a simple clerical error. Not realizing that we had already called the bank first thing yesterday morning.
3) We tried to stop payment on our down payment personal check. But the dealer cashed it today.
4) The bank rep was on vacation today.
We have filed a compliant with the BBB and state attorney general. I have an appointment setup with an attorney for a consultation. I have a feeling we are going to need one to get our $2500 down payment back. However they picked the wrong people to mess with. This dealer must be stopped. :mad:
I’m confused. If you stopped payment on your check how could the dealer cash it? In the early 80’s I purchased an item by giving the merchant a deposit. After a few weeks when they couldn’t provide delivery I called and said I didn’t want the item. They said they understood and would cancel the sale and not cash my deposit check. Just to be safe I called the bank to stop payment. I asked the bank how long it would take to actually stop the payment and they said no longer than it would take to put the information into their system.
For all practical purposes that’s immediately and this was in 1983, IIRC. With all the computer systems that exist today it sounds like banks aren’t as fast as years ago.
With the dealer now holding your money it sounds like it will take a while for this to be settled and it will probably cost you money unless you find a darn good lawyer that can sue them for all of your costs including his fee.
If you don’t mind let us know how this turns out. We haven’t heard one like this before here.
Good luck,
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
2016 Audi A7 3.0T S Line, 2021 Subaru WRX
It literally jumps off the line. I've never driven a car that is so quiet either. Everything about it is "smooth", from the way the controls work, to the way it steers, to the feel of the seats. I don't understand about those who complain about the suspension. Generally, it rides (and handles) very well. If some consider rough pavement ride to be harsh, they must be coming from a Lincoln. Overall, it's taut. Gets a little jiggly over rough patches. But, it's nowhere near harsh. Was a little disappointed in the time it takes to downshift when you kick it down, but that shouldn't be an often occurance given the amount of smooth power the V8 has.
As has been mentioned before, the Lexus LS doesn't hold anything over the Genesis V8.....and the price differential is huge between the two.
The dealership I went to (Columbia) was super slow on a Wednesday evening. I was the only customer. They just brought a V8 to me (they had about 6-7 of them) to test drive (which they let me do alone), was one of 35 they have in stock.
Since an Acura TL is also on my shopping list, I visited their Acura store, which is 50 yards next door. Drove both a TL FWD Tech and a SH-AWD tech. Very different cars than the Genesis. Both versions of the TL are quick. Both will out-handle the Genesis. Both (with Tech package) are equipped about the same as the Genesis. I could probably live with the TL FWD version, as they've really tamed the torque steer. Matter of fact, I couldn't tell one was a FWD until I hit a bumpy sweeping turn I took at speed, and only then the torque steer was very slight. AWD version was more buttoned down, but also a bit stiffer riding than either the Genesis or the TL FWD. Neither was nearly as quiet as the Genesis, but the sounds they made were very nice (mostly engine bay).
Got the opportunity to casually talk to the GM for both dealerships for about 15-20 minutes (same guy is GM for both stores). I've never done business with either of these stores before so I wasn't very familiar with them. The stores are in a relatively upscale neighborhood, with easy access to the interstate. So, they're very visible and in a good locale.
He was very upfront. Sales of both the Genesis and the TL have been painfully slow for them. He said they hadn't sold a Genesis in at least a month. He also said that if it weren't for the Elantra (which was doing quite well in sales), and the loss leader Accent, the first 6 months of this year would have been dismal on the Hyundai side.
He said sales of Acura's small SUV (RDX) and TSX sedan has saved the Acura side. But, that TL sales were pretty slow, and have been, save for the initial rush when the new design was first introduced.
Casual, very nice people to work with. I asked about general pricing. He said any Genesis, any option configuration, any color combo, he'd sell at invoice. He went onto say the same for any TL (less the $2K Acura cash). He also said he wouldn't negotiate into the hold back for either brand, but would throw in some accessories to make a deal (Ipod cable, "winged" emblem, rubber mats for the Genesis.....Rubber mats, trunk tray, body side moldings, wheel locks for the TL).
So, it breaks down like this...
-TL FWD w/Tech=$34,366
-TL SH AWD w/Tech=$37,622
-Genesis V8 w/Tech=$38,911
While I'm tempted, I'll mull it over this weekend. Maybe even test the waters a little bit and see of there's a little more wiggle room if I get serious.
+1
I'd like to find out how this all turned out. Best of luck, and I hope that this gets resolved to your satisfaction.
It is amazing that dealers are pulling things like this in 2009. :confuse: :sick:
Maybe even test the waters a little bit and see of there's a little more wiggle room if I get serious.
Dan, let me see if I understand you correctly. The GM is up front and honest with you and offers you a killer deal. He needs holdback to pay the salesman who will handle the deal a mini and maybe put a couple of hundred dollars in the till - maybe enough to pay for the interest on floor plan - and you want to see if you can get a $50 better deal somewhere else if you get serious? Is that what I am hearing? :Isn't the dealership allowed to even make a skinny profit? :confuse:
It literally jumps off the line. I've never driven a car that is so quiet either.
I knew you’d like the power of the V8. I was also amazed at how quiet it is. Everyone that’s been in mine comments about that too. I drive the PA Turnpike every day back and forth 20 miles each way and I have to watch that it doesn’t jump over 80 with the slightest touch of the gas. I’ve caught myself going 90 and didn’t even realize it. Like I mentioned right after I bought it, when I left my son drive it back to PA from Ohio, driving down both Pikes that night; he said, “You better watch it with this thing you can’t really feel how fast you’re going”. He was so right. There is definitely no problem with on ramps with that beauty.
but would throw in some accessories to make a deal (Ipod cable, "winged" emblem, rubber mats for the Genesis.....
I’ve heard about those “winged” emblems but don’t know what they are. It sounds like some add-on chrome thing that I wouldn’t want.
-Genesis V8 w/Tech=$38,911
The web site of the dealer where I bought in Ohio has it at $39,141 through the end of June, which is exactly $1K more than I paid in March.
While I'm tempted, I'll mull it over this weekend. Maybe even test the waters a little bit and see of there's a little more wiggle room if I get serious.
I take it you’ve sold the Tahoe or maybe you just want to buy a new toy. I think you’re right, there should be some room for them to deal given how slow things have been. I can’t imagine that they pay more for their cars now than in March.
Good luck, which ever way you decide to go.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
I didn't hear 'graph' say anything about $50. The price he was offered is hundreds of dollars more than what I paid in March, so why not try to deal? You biz guys are the ones who have said "if you don't ask you don't get". So why not ask?
Isn't the dealership allowed to even make a skinny profit?
Like it's been said before, "salesman try to feed their families buyers try to feed their's". What's wrong with a little horse trading? Don't we all know how this dance goes?
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Not many business can survive on a 1% or less ROI on an investment - could you?
If you can’t make the deal at the price the customer wants, you let him walk. On the other hand if you have to make the deal but would rather not, don’t blame the customer because he asked for a better price and you either gave him his price or you as a dealership decided it was good enough.
As far as ROI, the seller always decides if they can do the deal or not. We as a buyer are only asking. You as the seller will make the final call, right?
BTW, I don’t know how much time the dealership spent trying to make the sale. I think ‘graph’ said they flipped him the keys and he took the test drive on his own. So I don’t feel you can count that as time spent on the deal.
FWIW, that car will sell itself. I know I didn’t need the salesman to sell it to me.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
I'm going to wait till the lot empties and go find out who owns the building then lease it for a couple of months. I always wanted to play car dealer without having to worry about a sales manager nagging me. This way I get to put my Camaro in the showroom and sell away. When the Camaro sells, I'm out of business. Turn out the lights, the party's over. If I don't make a profit...who cares. It should be fun. I'll tie a balloon to the antenna and shine a spotlight on it. Who knows, I may even give myself a bonus. 1 of 1 bonus. After the expenses of "keeping the doors open" it's all profit.
I sure hope some grinder doesn't come in and make me gag. Or a Honda trader that thinks his car is worth anywhere near KBB yet he wants TMV on my Camaro. NEXT! Or worse yet a troll that just wants to kick all 4 of my tires. Maybe I'll install a lit up sign that says..."hit the pike, Loser" for all the wannabe Camaro drivers that don't have the payola. Wow, I even get to be the finance manager. Got cash? No! Take a hike. We don't finance anybody. CSI? Sure, fill one out. Send it to 1-800 give-a-hoot. I'm in the drivers seat, I'm in charge here. You don't like it...take it up with me some more. The results will be the same.
Did I express everything you sales people always wanted to say, but were afraid to?
2013 Mustang GT, 2001 GMC Yukon Denali
Golly, would I love to work at mako1a motors for a few days!
Here's the deal. It took 3 visits to the Chrysler store to close the deal. The first one so my wife could look at one close up. I tried to get her to take a test drive but she wasn't "ready". Both the salesman and I rolled our eyes at that. The next visit was for the test drive. She didn't want to drive the car for fear she would dent it. Finally got her to drive it (in the pouring rain) and she was scared sick (she still thought it was "cute" though). So far so good.
Now I make the third visit alone (my wife has a bad habit of cutting the legs out from under me during negotiations).
My salesman was a nice enough young guy with the standard $100 hair cut. The car stickered for about 21K. I knew these vehicles were being sold for under invoice and had a 1K rebate which would bring the price down to about 18.9K.
What I didn't know was weather this unit had any dealer cash on it which could reduce the price another 1-2K depending on the program. I took a leap and offered 17K. Of course the salesman acted like I had just shot his dog and protested that he wasn't making any money on the deal. I mentioned that I was sure that he had some dealer cash in the hole (learned that here on Edmunds) that he could use to sweeten thing up, He did the obligatory "see the manager" dance and came back with 17.9K.
At this point I considered walking out to get him worried. I was sure that he had at least 1K of dealer cash and possibly 2K. If he had only 1K we were pretty much fighting over holdback. I decided that if there was another thousand in the deal, he could have it. I signed for 17,9K. In the end he made either $600 or $1600.
So I don't know if that makes me a laydown or a grinder but I got the car for way under TMV,
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
He did the obligatory "see the manager" dance and came back with 17.9K.
I signed for 17,9K
Are you serious? Go look up “laydown” in the dictionary. Don’t be surprised if you see the same face you see when you're shaving. :surprise: But hey, it’s cute and she made you do it. I know we taught you better than that.
Tell Mrs. Farmer for me to enjoy her new wheels. She’ll never know what you went through for her.
PS: Just stay away from 'graph'. He already has hot pants. Won't be needing your words of wisdom.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Driving into town yesterday, I decided to stop by the local Chrysler dealership and ask my trusted salesman what he could do for a friend (you) on a new PT Cruiser. We walked outside and looked at the five PT Cruisers on the lot. They were marked in large numbers on the windshields showing a range of $18, 400-$18,900. My salesman noted that he could cut $500 on any one of them, if the GM would agree. He mentioned that such a cut would be tight, but that he might be able to get it done.
Having told you this, I believe that you did well on your deal. My salesman is a straight shooter. If he could have done better, I believe that he would have told me. There are some here who won't agree that you did well. Some may also chide you for buying a PT Cruiser. You must keep in mind that some people think that they are all "knowing" when they actually aren't "showing" a thing. Self-gratification is no excuse to criticize the choices and opinions of others.
IMHO, the PT Cruiser is a cute and uniquely designed automobile. I believe that both of you will enjoy it. May it bring you many miles of driving pleasure and enjoyment.
Your posting friend,
Richard
no can do unless the dealer is willing to.
You better hurry up b/c I don't know how long it'll stay open
babecat and her husband bought a car and the dealership gave them a different truck (VIN's were different).
Steve, visiting host
You got me wondering. In all my recent purchases (3 cars in past 4 years), i can't remember them checking VINs at all.
What is SOP at our sales people's dealerships?
LOL. Yeah, I didn't leave the salesman crumpled in the corner weeping like you and Jip but I keep seeing images of starving little saleschildren in my head. Besides, this was a dealer trade and the other dealer wouldn't swap for one of his cars so I think he lost the holdback on my unit (I think that's how it works, right salesguys).
Also, Chrysler has several different dealer cash ammounts. I had no info on which one this parrticular car held. So I guess I did a little bit of laying down. I blame it all on my wife.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
First, thank you for the kind words of support.
The cars you saw were probably base models which list for about $18K with a published $500 rebate. In looking around, this is the trim level that every dealer in my area had.. I could have had one of these for under $16K.
Unfortunately, Mrs. farmer didn't like the interior of the base model and so we had to go looking for a dealer trade on a Touring trim. They found one two states over so there were some extra costs involved. She also had to have it in a particular color which, of course, was the color that cost an extra $225.
Chrysler hasn't put a lot of rebate money behind this car which is something of a surprise. The Pontiac Vibe which I was also trying to get my wife to look at had good cash back plus a $2000 loyalty rebate that I qualify for. Could have got a killer deal on one of those without trying. "You know who" said the Vibe was "ugly" so that idea went down in flames.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Cute trumps ugly every time. :P
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Well,a 2008 pre owned PT Touring with less than 15k miles can be got for less than 10k.You would have saved a ton of depreciation on that car,more so for a 10 year old dated technology.
But it`s your choice and if u really like it and more importantly if your Mrs. likes it
And Jmonroe,waiting for 2 or 3 years to fly by to buy a Genesis at a screaming price.Superb car for the money!!
When you buy a car do you?
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Now, on to the important stuff... could you please tell your salesperson about Hair Cuttery - they're only $12 for a cut (and a shampoo!).
Enjoy the new PT!
Nice to hear from you Richard, I was getting worried.
Congratulations on the new purchase. Richard's comments said it all so eloquently, I have little to add.
Only additional comment is that I give you and your wife for buying your dream car...the car you really wanted, and practical thinking took a back seat to your emotional feelings.
Life is short and few people buy that many cars..........so buy the car you really want, and get some real enjoyment from it. It was a great choice!
Speaking of Retro we are in BC on the west coast in Canada and the cars hold up much better, lots of older cars. I was driving the 2009 Taurus rental car and a Plymouth Scamp passed by........I thought that would make a great retro car for Chrysler to bring back.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
I'm not trying to rape anyone. Fact is, the part I left out was the GM left the door open that they were more willing to move a little more to make a deal....on any of the ones that I'm looking at. Fitz Mall has prices more in line with what jmonroe paid for his Genesis.
I'm just doing some fact gathering right now. I haven't come to a number I'm going to offer yet. I have to decide which of the 3 models I really want, first. If it was a $50, or a $100, or even a $200 delta, I probably would just consider it a convenience factor and jump on it. But, we're talking an ~$800 delta from what I'm thinking of offering. I appreciated the GM's candor. It's not often you hear that "these models are really slow moving and I want to make a skinny deal to move a unit."
I was up front with the GM. I told them I was in fact gathering mode. And, that I had to decide which car I wanted, first. They were OK with that. There was no "gotta make a decision now" type of activity on their part.
Regarding the Tahoe, I'm keeping it as it's been pressed back into hauling duty again. This time, for work related activities. It's been a very good vehicle. My son will take over the Accord pretty soon, as was my plan all along. The new car will replace the Accord.
J......if I decide on the Genesis, I'll use the Fitz Mall numbers....which is $38.1K, plus a little extra for the accessories. They can accept, or reject it. I won't grind them.
The Acura TL offer is strong. There are parts of the country where these are in short supply (namely, the East Coast) and prices are holding steady from what I can gather (Acurazine as a source). Like the Genesis, there's a lot of TL inventory around here. I'd bet that some units are 90+ days on inventory reports.
Bottom line, the ball's in my court. I have to decide whether I like what's clearly a Genesis strength.....V8 and uber luxury. Or, whether the sportiness of the TL (it's not a sports car) is more to my liking. Also, have to decide whether the SH AWD is something that's worth the extra cost to me. Both the FWD and AWD models are quick. I'm deciding whether the extra weight and cost of AWD is worth (what I consider) the extra handling advantages.
Once those things are decided, I'll come up with a number to present to them.
When you buy a car do you?
Why does this remind me of the Odd Couple episode where it turns out that Felix has the serial number of his TV memorized?
Genesis vs TL-- absolutely,undoubtedly the genesis.
2014 Malibu 2LT, 2015 Cruze 2LT,
It's really coming down to the little things for me. I don't like the pedal placement in the Genesis (if ever there was a car that could use adjustable pedals, it would be the Genesis). The TL is certainly noisier than the Genesis.
That's just a couple of the things I'm wrestling with. Resale is another. I'm making an assumption that resale on the TL will be better than the Genesis. On the other hand, there's the great warranty on the Genesis' side. I'm keeping my vehicles longer these days. But, with the TL, that may not matter as they're reliable.
I like the way the Acura tranny shifts than I do the one in the Genesis (afore mentioned shift down hesitation).
If I decide that the FWD TL will work just fine, I have to look pretty seriously at the price differential between it and the Genesis, too.
As always, the bottom line is what it is I want. Both have their specific appeal.
I don't agree that between the interiors, one is better than the other. Different, yes!
Styling is a subjective thing. I don't have the negative reactions that most do with the TL. I find both cars to have modern styling....both unique in their own ways.
The Hyundai store had a Genesis sitting on the showroom with a subtle blacked out grill and aftermarket wheels. Very sharp. They also had a TL in their Acura store that had a body colored grill (black) and chrome wheels. Also quite sharp.
I'm not much one for aftermarket grills and wheels. Could be my age, but I find those things rather frivolous.
Any of the bank's people can stop payment on a check via your direction. Whatever "rep" who was on vacation should have had someone to do this for them.
Time to play a little hardball, though. Usually dealerships will bend over backwards to make a customer happy. Doesn't sound like the case with this dealership.
They screwed up.
Push comes to shove, unless there was something in the sales agreement stating that the dealership has no liability for changing out vehicles and VINs of a purchased vehicle, then the dealership is blowing smoke. You did read through the sales agreement, right?
You're taking the right steps. May take awhile to come to a correct conclusion, and it will be a lesson learned for both you and the dealership. But, unless there's some information we're missing, you should get your deposit back...even though you're going to have to fight for it.
I'd also take the vehicle back to the dealership and park it on their lot. Drop off the keys to the receptionist, too.