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Comments
Please keep us posted on any information from the dealership.
Thank you,
Caron, GM Customer Service
I apologize that you are experiencing concerns with your vehicle. Can you please email me with your VIN and current mileage? I look forward to your response.
Christina
GM Customer Service
Rack and Pinion and Brake Booster issues
been repaired twice before car out of warranty and they don't want to cover
Also getting the NTSB involved because the RAck and Pinion affecting safety and steering. I am going after them like a bulldog
You stated you were going to try to get your vehicle in on Tuesday, I am checking in to see if there are any updates from the dealership? Please keep me posted.
Thank you,
Caron, GM Customer Service
Glad to hear everything worked out for you. If you have any further questions or concerns please feel free to contact us directly.
Thank you,
Caron, GM Customer Service
Have you had the vehicle into your dealership to be diagnosed?
Thank you,
Caron, GM Customer Service
Have you had the chance to take the vehicle into your dealership to be diagnosed? I would be happy to check to see if the vehicle has any recalls, please email me the VIN.
Thank you,
Caron, GM Customer Service
It's a freaking crime, I'm $30K into a car and we hate it. (My other cars over past 20 years are Mercedes, BMW, Acura, Lincoln, Taurus's). This was my first GMC experience and may be my last. The truck rocks in everyway for us but i don't need a mobile pool! ANY advice or help is welcome!!!
Steve B from Lititz, PA
Vincent was my contact at central GM and then they put me in touch with the regional guy who managed the complaints (his name also was Vincent in Texas). What sort of help could you be Christina?
Anyway, I am talking to a lawyer as well.
Laura
i had been a loyal customer for 14 years. Never again will I buy a GMC oir Chevy. i will spend my time telling some of my 10,000+ clients to buy FORD products, like my new Edge. Great car. Great ride and dependable.
Does that stain protectant stuff come with a warranty against stains? Like if the stain cannot be removed by them that the headliner would be replaced under said warranty? Just curious.
19,741 MI - Outside rearview mirror replacement, turn signal in mirror quit working.
19,741 MI - Occupant Information Systems Wiring repair (Service Airbags Warning Message)
22,181 MI - Occupant Information Systems Wiring repair (Service Airbags Warning Message)
29,955 MI - Powertrain Control Module Replacement
30,839 MI - Steering gear replacement
30,839 MI - Valve, Intake Manifold Tuning-Replacement
30,839 MI - Engine Front Cover replacement
32,864 MI - Windsheild Washer Solvent Heater Asm Removal
32,853 MI - Engine Rear Mount Replacement
34,814 MI - Water Pump Replacement
34,814 MI - Power and grounds distribution wiring and/or connector repair or replacement (Service Airbags Warning Message)
35,987 MI - Liftgate Weatherstrip replacement
36,000 MI - Milage is approximate but I had both headlamp bulbs blow within weeks apart and I changed myself since bumper to bumper warrenty was over.
43,700 MI - Vehicle was back at shop with (Service Airbags Warning Message) This last time dealer told me some modules needed replacing in the $2000 price range. The three times I took the airbag problem in under warrenty no one ever mentioned changing some modules to correct the problem. Now that bumper to bumper is over they are wanting me to pay to have a critical safety defect corrected.
GM, is this your idea of a quality product?????? What is going to tear up next????
HELP!!!!!!!!
I would like to set up a case with GM Customer Assistance. In order to set up the case I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and involved dealership sent to me in an email. Also, could you please put a brief description of the problems you are experiencing?
Thank you,
Caron, GM Customer Service
I would recommend speaking with your local dealer of choice. They will be able to explain any warranty information.
Christina
GM Customer Service
Were you planning on taking your vehicle into your local GM dealership to be diagnosed? Please keep me posted.
Thank you,
Caron, GM Customer Service
Could you please email me your VIN? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
Yes the protectant comes with a warranty (Commadore Sales Products), it doesn't state anything about hand prints, but since it was placed there by the dealership themselves and the grease around my sunroof is from when they took down the headliner and put it back up, I would hope it would cover it. Those marks were not from us. Who knows what more of a mess they will make when they put the windshield in next week. If they try to clean it and it doesn't come out or leaves water stain marks I will push for a new headliner. I have a great dealer ship so far, we'll see. I ALWAYS put on my slips for service for them to be careful with the headliner. Why some guy with hands full of grease would be touching it is way beyond me? I'll let you know what happens.
That reminds me of an incident when I had owned a Lincoln that was in for warranty service and returned with a grease smudge on the steering wheel. I asked for a manager and the assistant service manager came out and looked at the grease smudge. He then licked his thumb and tried to wipe the grease smudge. I just couldn't believe my eyes. Talk about gross.
Hope you have better luck with yours.
Glad to hear things have been going good with your new vehicle. If you have any questions comments or concerns please feel free to email me directly.
Christina
GM Customer Service
Glad to hear your experience at the dealer is positive. Can you provide me with your case number? I would like to look into this further.
Christina
GM Customer Assistance
I thought i posted this the other night but I don't see it out there.
Steve B.
THNAK YOU SO MUCH FOR ALL YOUR EFFORTS!!!
GMC came through after about a month of researching and negotiations with the dealership and agreed to reimburse me 100% of the 2600.00 dollars it cost to repair the timing chains. (let's hope it does not take long and I do get back the 100% as promised)
I just got my Acadia back yesterday so I hope this solves all the problems, but like I told Scott "my" District Specialist if my Service Battery Charging System light comes on again he will be the first to know along with you..
Again, Thanks for keeping an eye on my case and helping me out, because I truly was ready to trade my car in on a new For Explorer and never look at another GMC car again so I am so glad GMC reconsidered and came to the right decision to stand behind the Acadia afterall.
Have a great day
Rachel Bahnsen
Thank you for the update. Please keep me posted if you have any further issues with the vehicle.
Thank you,
Caron, GM Customer Service
Thank you sending the VIN. I would like to set up a case with GM Customer Assistance. In order to set up the case I will need your complete contact information (including full name, mailing address and phone number), current mileage and involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your new vehicle. Please keep us posted when the issues have been taken care of. If you have any questions or concerns please feel free to contact us directly.
Thank you,
Caron, GM Customer Service
The diagnosis is something about my front wheel hub assembly and a leak in my A/C coil, which requires removing my entire dash. Again, the problem is being addressed and hopefully corrected at no cost due to warrantee coverage. However, I must admit, I expected more from my new car and am certainly worried about what to expect in the future. I don't have a lot of faith that I'll be driving this car for the long haul. Sigh.
I think the easiest fix would have been to provide me with a loaner/rental car that was the equivalent of my car. Instead, I was given a stripped down little HHR and there seems to be little concern on what my vehicle needs might be in the meantime. Third row seating? Nope. Satelite radio? Navigation? Rearview camera? Nope. Seems like the simple gesture of putting me in a comperable vehicle (or even an upgrade) would have gone a long way in appeasing me as a customer. But instead - I'm treated like I should be lucky that they're fixing my car's problem. #Fail
Thank you GMC for the worst vehicle I have ever purchased. I know people who owned Pintos back in the 70s who had less to complain about. This is the latest in a long list of issues that began to occur just weeks after I purchased this vehicle brand new in '08. I had really hoped the problems were resolved after nearly 3 years but I now see that the problems are too plentiful to ever resolve and I am stuck with a lemon. GMC has knowingly robbed every consumer who purchased this piece of crap.
Also, before my warranty ran out a few months ago I asked them to check the steering because of the noise I was hearing they found nothing wrong. I asked them to check it again and still said nothing is wrong. Now, depending on what they end up replacing I will spend between $1000 and $2000 when it should have been found and fixed months ago.
I've already been through the nightmare of the leaking sunroof which took them weeks to figure out. I'm not looking forward to this nightmare
Thank you for the update. I apologize and understand your frustrations. Please continue to keep me posted when the issue has been taken care of.
Thank you,
Caron, GM Customer Service
I would like to set up a case with GM Customer Assistance. In order to set up the case I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your vehicle. I would be happy to check to see if your vehicle has a recall. Please email me your VIN. Also, please keep us posted in regards to your appointment on Thursday.
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your vehicle. Did you have the power steering rack replaced at a GM dealership?
Thank you,
Caron, GM Customer Service