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Comments
(1) Push the window into the up position.
(2) Get a heavy duty wire tie, put it through the hole where the window rail mounts to the top of the door.
(3) Loop the wire tie under the cheap (and broken) plastic guide under the window, and pull tight.
(4) Attach more wire-ties until you feel confident that they won't break loose.
(5) Put the door back together.
After reading your post I decided that I didn't really need to open that window anymore. We've only used that window about 20 times since we bought the car back in 2006, so it wasn't really an issue of the thing wearing out, it was designed that way. I found a quarter inch piece of plastic that had broken off inside the door, so it must have been a pretty cheap design.
Also, Don't forget to email me for a copy of the MoPar Bulletin detailing the window/regulator problem. They know there is a Major problem.
edlankford@gmail.com
http://www.odi.nhtsa.gov/recalls
Click on Safety Complaints
Click on Search Complaints
Fill in your type of vehicle, there are about 22 complaints registered concerning the Windows and regulators of jeep libertys. Please detail your complaint. If enough of us do this then there is hope that someone will investigate MoPar and why they are not issuing a recall.
Any suggestions ?? edlankford@gmail.com
You may be able to open the .pdf on your screen and then hit the PrintScreen and paste it into Paint and save it.
Or just email it to me and I'll try to save it and email it back to you. Click on my name for the email address. :shades:
Send us an Email
Contact Us by Telephone
1-877-426-5337
(1-877-IAM-JEEP)
M-F 8:00 AM - 6:00 PM ET
Contact Us by Mail:
Chrysler Group LLC Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
My 06 Jeep Liberty is at the dealer as I type and the dealer wants to change out ALL of my windows and motors/regulator and have me absorb 1/2 of the charges (which is 558). I called Jeep and told them this is a RECALL ISSUE! This truck should be recalled for this. I was told that there must 10,000 affected before they will recall the issue. Start calling my friends and let's get this issue fixed for FREE!
Jeep made a new motor/regulator that is NOT compatible with the window that is currently installed. Now if you get a new motor/regulator, YOU MUST HAVE THE WINDOW REPLACE! This is BULL and a RECALL if I ever heard of one! Start dialing that 1 800 number to get our Jeeps fixed!!!!
If anybody reads this post that may have access to tire covers at a discount price let me know. Heck, if we could find white covers I could stencil the message in!
How much could it really cost? If we could keep it around $50 or $75 I'd buy one! It could save me several hundred if I can get my windows fixed because if it!
Thoughts?
http://www.tire-covers.com/catalog/product_info.php/products_id/161?osCsid=b90cd- 12e2a880e227d81dc5085b10a97
I'm looking into how we could put a message on it.
Check your mail.
thanks,
chuck
mycarspace/edlankford
Also the petition is on line at:
http://jeeplibertyissues.webs.com/
i have replaced the driver rear (can not remember using it) and the driver side is about ready...i knew this CRD that i love was going to be a torrent affair from the day i looked at the front passenger glass and saw that Chrysler emblem on it...now is a good time to pursue this regulator issue given Toyota's concurrent media coverage...what can i do to help????
Next, sign the online petition at: http://jeeplibertyissues.webs.com/
Next send me your email address at: edlankfordsales@aol.com and join in the conversation with about 30 other people who have this problem and are angry about the cost and lack of concern.
You would not beleive the various treatments we have all had with Chrysler and the dealers, NO UNIFORMITY !! NO POLICY !! Depends on a whim.
I want a hacker to get jeeps parts records and see how much they have made off this defect in Windows, Regulators and Labor...They got my Money !! But they lost my business and a lot more.
Please go to :
http://www.odi.nhtsa.gov/recalls
Click on Safety Complaints
Click on Search Complaints
Fill in your type of vehicle, there are about 22 complaints registered concerning the Windows and regulators of jeep libertys. Please detail your complaint. If enough of us do this then there is hope that someone will investigate MoPar and why they are not issuing a recall.
I am boggled why you cant get a replacement part of some sort made out of steel instead of plastic.
I was just informed that I can't get a safety inspection sticker because my window would not go up and down as it should (driver side) because I may not be able to give arm signals; yes I know the blinkers have to pass to but I and others should not have to deal with this. I bet the CEO of Mopar wouldn't deal with this either. Anyhow, I have it wedged currently in the up position but someone could easily slide the window down and I would have to open the entire door to get the window back up.
Im sorry but I can not afford $600 to get these windows fixed. Any ideas?
It is not only the money, but the principle. I wasted 4 hours trying to file a complaint at the dealership today, and about an hour total at the rental car place. Along with the second time, when I had to get a rental car for 3 days and take off work to take & pick up my car. The dealership was NOT helpful. They said it was my responsibility to pay for this.
I asked, "Why did you need to put a new part in?"
He said, "Because jeep realized the original "regulator" wasn't working when everyone was having the same complaint."
I say, "So, it is my responsibility to pay for your mistakes."
He says, "You aren't the the original owner, so good luck. They are going to still make you pay for it. You have 60,000 miles anyways, what do you expect?"
For you to help your customers and take care of the problems that were created by you.
Good job guy. With that excuse I am sure everyone's going to running out the door to buy a jeep. He used every excuse he could to turn this on me. When really, all he had to say was... I am so sorry for the inconvenience and I totally understand why you are upset, let me see what I can do to help. Do you think I can call you tomorrow after I talk to my advisor? If any of my employees ever treated a customer like I was treated today, I would fire them on the spot. I am contacting Clark Howard. I am looking into who to contact about recalls and I am making sure we are not paying for Chryslers mistakes.
This is my summary of my experience
1. Jeep doesn't take responsibility for their mistakes. 2. They do not care about the resell value of their cars. 3. Once your jeep hits a certain mile marker, just expect for it to crap out. 4. They could care less about their customers.
Why should we have to pay for defective equipment? They know its a problem, yet they think we will do nothing about it.
If enough of you feel the way i do. send me an email. I am researching Class Action Lawyers, if there are enough of us, we can get something done.
afalk462@gmail.com
Andrew Falk
A case in which the only winners are lawyers (MSNBC)
What I've done so far is to call 800 992 1997 to get a case number assigned. After that, I took the Jeep to get diagnosed at the dealer (I don't know why; it's the same stupid problem as every other time). Fortunately for me, since I've taken the Jeep there for all its oil changes, the service advisor was pretty cool with me. Normally they'd charge for the diagnostic, but he didn't. Anyway, Jeep assigned a caseworker to me, and she called today. The process continues like this:
After Chrysler (Jeep) decides that yes, I do own a Jeep, and that yes, the windows keep breaking, and the dealer calls Chrysler to let them know that I'm not full of it, they authorize the repair by issuing a Repair Order and assigning it to your case number. You take the Jeep in and get it fixed, either paying for it fully (if you don't have a service contract or the warranty is expired) or the deductible (if you have a service contract). After the repair is complete, you send a "Letter of Explanation" to Chrysler (because the people that read it don't know why your asking for money from them) along with a copy of your RO (repair order) and proof of payment (the receipt) to Chrysler. You have to include your name, address, phone number, last eight digits of your VIN, and the case number in the Letter of Explanation. Then, after 30-45 days, Chrysler will reimburse you.
I argued with them saying that the other windows in the Jeep all contained the same part, and that it was only a matter of time until the other windows did this again, and requested that they authorize the dealer to use the new metal part that Chrysler uses to permanently fix the problem, to which the customer service agent politely said "no."
So I, along with everyone else that has this problem, can apparently look forward to speaking to Chrysler at least four times for the exact same problem. I guess it's job security for their customer service folks...
http://www-odi.nhtsa.dot.gov/complaints/
OR
http://www-odi.nhtsa.dot.gov/
OR this to file the comlaint. Can get to from any of the above links as well.
http://www-odi.nhtsa.dot.gov/ivoq/index.cfm
I have a Jeep Liberty 2004, when I bought the car the back window at the left was not working, but the dealer fix before give me the car, and now (6 months later) the same problem happened with the window at the right side. They are asking me for $365 to replace the machine and the mechanic said this is the most common problem with this model. We should do some thing!!
My email is valeimuno@gmail.com
Thanks
Andre Vale
Is there no way to fix this in a non authorized mechanic for a cheaper price? Because each time we go to the Crysler dealer we need to pay $360, so I want to solve my problem, but I don't want to pay that much!!
Thanks
Andre
The service guy came out with my keys and told me there was no charge.
He said the Crystler agent that approved my case to pay for the fix minus the $50 said there is an official recall in the works and not to charge me the $50.
Good luck to all of us!!! I hope I get the money back on the other 3 windows I paid for. :-) :-)
My last new car was a Chevy Impala.When the intake manifold problem occured the mechanic laughed and said "Well Chevys have been having that problem for years." There was never a recall or any apologies from GM.
So I went American again and bought a Jeep Liberty. The rear drivers side and the front passenger side windows are broken.It hasn't reached 40,000 miles yet.
I don't expect to see a recall on this car either because American Auto makers don't seem to give a damn about quality anymore.
I'm just another American Patriotic Sucker.The jokes on me.
poppi1
Do a search online for replacement kits and "how to" guides (they are included)...a little bit of research on your part will pay off.
I have a 2007 Liberty Sport and I'm going in for my servicing (just hit 63K miles) and my driver's side window is dragging when raising it. Just another window issue (I've had the rear drivers window also fail at around 16K miles).
Anyone have issues with their air conditioning? Mine sucks. I've never had a good "cool" from it.
My wife has a 2008 Jeep Patriot and her A/C works great.
Sam
As far as the A/C, no, I've never had a problem with mine. And I live in Denver, where we are a mile closer to the sun, and my liberty is dark green, so I do use it in the summer!
I will call today!
Thank you,
Beachpatty
P.S. we are in Vegas so that plastic part is notorious for breaking!