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Comments
I have experienced yet another problem with my 2003 GMC ENVOY XL, VIN 1GKES16S936210018. Yesterday while driving from work, stopped at an intersection and my Envoy stopped running. The instrument panel started lighting up, "Check Gauges" light flickered for a few secs. It started back up after several attempts and now I have "Service Engine Soon" light on. Have been experiencing RPM gauge problems, with the needle pointing due south, fuel gauge registering 1/4 but the fuel low alarm comes on. My wife had it kill on her while turning onto a very busy intersection in town. Had to have it pushed into a parking lot. This is getting ridiculously unsafe to drive it. I guess GMC is waiting for someone to get hurt or killed to have it recalled. Can't afford to have the dealership repair it at this time. :mad: :mad: Frank :mad:
A very unhappy customer
I apologize for the problems you are experiencing with your vehicle. Could you please email me your VIN and current mileage? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
https://www-odi.nhtsa.dot.gov/ivoq/online.cfm
If you would like to email me your VIN, I would be happy to look into this for you.
Christina
GM Customer Service
I apologize for your frustrations. I understand seeing all these posts can be quite frustrating. This is why we are out here. To get these peoples concerns documented with GM, as well as try to help come to a resolution for their situation. Our posts can be a little generic because to start looking into things we need to get some basic information; a lot of times information that shouldn't be posted on a forum. What I can do is set up a case for you with Customer Assistance. This will report your concerns with GM. These cases and issues are tracked and could help to forum a recall. Please feel free to email me your contact information if you would like to proceed with this course of action. I look forward to your response.
Christina
GM Customer Service
this sucks it doesn't make sense for the consumer to pay for a manufacturer defect, it doesn't seem the will own up to their defects... I too have been searching the Internet and have found other class-action suits for similar vehicles i.e. Sierra, Escalade, Yukon and a few more plus recalls on all exact/similar issues we are having with the Envoy. It all smells like manufacture defects to me. Oh I forgot I just stopped in and spoke with the GMC dealership and they told me I was looking at 530+ dollars parts and labor. :mad: :mad: :mad: :mad: :mad:
:mad: :lemon: :mad: :lemon:
http://townhall-talk.edmunds.com/WebX/.f0fb75b">link title
Question to all of you on here? if we all have the same problems, we all filed complaints, where is our government to help us with these criminals at GMC?
The goverment don't care if they are stealing and robbing form the people, they just want to get their money back that they loaned them, and GMC have to rip off the people to pay them back. If everyone filed out a complaint, then the goverment transportation dept knows about this crap, and they are not going to do anything about it. Look how long its been going on, check the date that this forum was started. It was just a few months ago. I posted my concerns last year and people started at least the year before that.
The goverment and GMC dont care. They just want your money. I recently posted my car problems on my facebook, and found out that all my machanic work can be done much cheaper, by small mom and pop machanic shop, with are much reliable sources. Those are the shops that want your business, they depend on business by work of mouth, so they are honest when it comes to your money and back up the work that they do without making you purchase an extended warrenty for their work.
Believe me. It didn't work. I even gave them this website to read the forum.
Hello my name is Christina I am from GM Customer Service. Can you please email me your VIN? I would like to look into this further? I am a person and I am willing to verify this with you. I look forward to your response.
Christina
GM Customer Service
I would be happy to check and see if your vehicle has a recall. Please email me your VIN.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
One company on the internet sells the replacement brushes made of copper for the tank sensor for $100 which they say will fix the problem. GM obviously cheaped out and used inferior brushes which deteriorate quite early and cause the problem. Good luck.
I am gathering information to take to a few TV stations in the MN area and have continued to print out all the information from this and other sites. If anyone has any other info that I can use, please let me know. This may not get our trucks fixed, but I'm hoping that it will stop a few people from buying from the company. GM doesn't care about the owners of their products, so if it will prevent more sales of faulty vechiles I'm all for it!! :P
Once they continue to refuse to acknowledge this, then got to nhtsa.gov and file a complaint. Then go to safercar.gov and file another safety complaint. You can also call safercar.gov at (888) 327-4236. When you file the safety complaint, please be sure to include that you have tried to contact the zone representative and have voiced your concerns on this forum and have received no resolution.
Safety issues receive more visibility than issues of inconveinence or breakdown. If you do not know how much gas is in your car or know how fast you are traveling, it is a safety issue. When you see these yellow warning signs that tell you to slow down to a particular speed based on a change in road conditions, it is a safety issue if you cannt determine your speed. Based on what has transpired on this forum, the only thing that will happen once you provide your VIN and contact information is that you will receive a call from someone telling you to take your car into a GM dealership to have it repaired at your expense. This is (alledgedly) GM's method to limit their liability in case something happens to you or your family. If there is injury or death because of this, all GM has to say is that they directed the owner of the defective vehicle to the dealeship for repair...and then they brush it off and walk away.
I apologize for the problems you are experiencing with your vehicle. Could you please email me your VIN? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
Were you taking the vehicle to a GM dealership or an independent mechanic? Please keep me posted.
Thank you,
Caron, GM Customer Service
Glad to hear disconnecting the battery fixed the speedometer issue. Please keep me posted if you should have any problems.
Thank you,
Caron, GM Customer Service
Do you really expect the GM customers to do this on a continual basis?
I apologize that you are unhappy with my posts; however, I need certain information to look into your vehicle, its history, recalls etc. Anyone who would like to email me with this generic information feel free and I will look into your situation.
Christina
GM Customer Service
I am unable to mail forms for you to fill out and send back. If you wish to speak directly with GM Customer Assistance via telephone the number is: 1-800-462-8782. Hours: Mon to Sat, 8am to 9pm ET; Closed Sunday.
Thank you,
Caron, GM Customer Service
Just click on our user name to find our email. I look forward to your email.
Christina
GM Customer Service
Could you please email me your VIN? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service