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It has been in the shop 6 times since April and GM is refusing to do anything about it. They have offered me a small cash settlement to keep my leaking Outlook and go away.
I now have a lawyer. Since I put more than the 12,000 miles a year allotted by the Lemon Law we are having problems with GM doing the right thing.
I recommend you get a lawyer and quickly.
They can not fix it.
They have sent GM GURUS to come fix mine only for me to pick it up and as soon as it rains it leaks like the Titanic.
There were 3 Saturn Outlooks sold from my dealership from the same Salesman even that have this same problem. That means there is a defect in the manufacturing of this particular vehicle.
Get a Lawyer.
We get enough Lawyers involved we may have a class action suit.
Most Lemon Law Lawyers will not charge you but collect their money when a settlement is made. You will not be out of pocket.
It's a long slow process and I am still waiting on mine to be settled, but the sooner you start, the sooner you get in a DRY Vehicle.
You paid entirely too much for your vehicle to leak!!
Get a Lawyer. :lemon:
Took it in to Saturn and pretty much was told I LEFT the sun roof cracked open.
After saying it was not possible, they check it and they said it was leaking.
3 days later they said it was fixed and drove it out only to have my stereo go out on me. Back to the shop and they checked it again and found there was STILL a leak.
My Outlook is now 1week in the shop and was told today that there is a back order on the sun roof replacement. No ETA, so it is great that I found this site, because I am printing out all of the letters and taking them to the dealer. I have a warranty rental, but I want my car back, and FIXED.
Obviously there is a defect on this, and either they have just discoverd there is a defect or they don't know what to do.
I love my Outlook, it is a otherwise great vehicle. I have never had a problem with Saturn service, but ever since GM took them over, they have dropped the ball.
:sick:
Today I called my Saturn dealer and they inform me that there's on open TSB concerning the installation of drain tubes for the sunroof and that water has been dripping down on the fuse box which is creating the problems. My question is...why now, why 1.5 years after the fact? We've had some pretty serious rains between then and now with no problems at all. I don't know...sounds like some BS to me, but we'll see. We are scheduled to drop the truck off tonight and they said it would be fixed by tomorrow evening. I'll post my results.
Until then, I hope everyone has a very merry Christmas and a happy, safe and blessed New Year!!!
Mike
Long story short, EVERYONE in the Saturn customer service - from the Chesapeake, VA dealership/service dept, GM Customer Service, and Field Factory Rep - were awesome!!! In my case, it resulted in a dealer buyback/lemon law complaint, however I drove away with the 2009 Outlook after paying some $$ out of pocket. This leaking problem is unfortunate, but based on the world class level of customer service - including genuine caring and sympathy at all levels - I would not buy another SUV other than the Outlook. I've got my fingers crossed (and raincoat on!) with the 2009, but really it is the PERFECT family car for us.
Saturn tried extemely hard in my case and I remain loyal to the brand because of it. Now more than ever we should be supporting our own auto industry and stop flushing our dollars away to foriegn pockets. Here's my Go-America quote for the day: Either buy American, or start learning Chinese.. More truth in that than just sensationalism.
I hope everyone has a happy, safe and blessed New Year!!!
Mike
Thank you for your help
Thank you
Hello, I am currently involved in a lemon law claim regarding my 2008 Saturn Outlook for a water leak. My attorney is negotiating with GM. What kind of head way have you made with the arbitration process? Are you going for a complete buy-back from GM or a cash settlement. Thank you.
stacey--ohio
Shillelagh
We are in for a long summer of rain here in Florida. If they can't repair this...they will need to do the right thing. I shouldn't have to pay over $500 a month for a truck that is bringing on water. It's just not right. :mad: :lemon:
Thanks.
"You are entitled to a refund or replacement if the manufacturer cannot correct one or more defects or conditions covered by the warranty that substantially impair the use, value or safety of the vehcle within a reasonable number of attempts during the "Lemon Law rights period." (The first 24 months after the date of original delivery of a motor vehicle to a consumer.) The law presumes that you have had a "reasonable number of attempts" if there have been at least three attempts to repair the same defect and the defect continues to exist after a final attempt to repair, or the vehicle has been ou of service by reason of repair for a cumulative total of 30 calendar days and the manufacturer or authorized service agent has a at least one chance to inspect or repair the vehicle after receipt of a written notification"
PLEASE ! Keep a record of all repair work orders and dates, time and with whom you have spoken with regarding repairs to your Saturn. Be advised, there was no recall notice by Saturn regarding a sunroof leak. However, all Saturn dealers did receive a GM Technical Bullitin advising the dealer's technicians of the sunroof leak problem and how to correct it. The dealer WILL NOT advise you of the bullitin or problem until you take your vehicle into the dealership and a "repair work order is written up."
Any problem which arises from the leaking sunroof is considered by law "a defect" and can be counted toward the Lemon Law claim. Keep all records and DO NOT asssume anything that is not written because the GM representative will not consider anything that is not on a Work Order or is printed in text or precisely described in the vehicle's warranty. Believe Me, I've been there and they will try their best to make you to be very ignorant or the problem with the vehicle is all in your mind.
There should have been Consumer Guide to the Lemon Law issued with your vehicle. Do everything it says to do. Contact your Better Business Bureau to file a Lemon Law claim. Send GM a Motor Vehicle Defect Notification by registered mail (return receipt requsted). There may be a form in your booklet to fill out and send.
Anyway, your better business bureau has an Auto LIne regarding the lemon law and they will guide you through the arbitration process to either get you a replacement or total refund.
Keep us posted
Shillelagh
For example in Colorado, one of the worst lemon law states, their lemon law only applies for one year after purchase. Colorado AG's office
I took it to the dealer yesterday and they found evidence of water but are unsure where it is coming from. We do not have a sunroof and I am stumped on what I should do next. The dealer said they could continue to search but it would get very time consuming and expensive. They said it could be a number of things from an unsealed body panel to a faulty windshield seal (I took the hose to the windshield and didn't have any water come in). Any thoughts or recommendations on what can be done or what I should do?
Dear Saturn Owner:
We have learned that your 2008 model year Saturn OUTLOOK, equipped with a sunroof, may have a condition in which water is not properly drained away from the sunroof. If this condition were to occur, water may enter the interior of the vehicle and dampen the carpet, upholstery, and other interior components.
Your satisfaction with your OUTLOOK is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your Saturn retailer will install drain tube extension assemblies and ensure that the water drains properly. This service will be performed for you at no charge until September 30,2009.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your Saturn retailer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your retailer can ensure that the necessary parts will be available on your scheduled appointment date.
Customer Reply Form: The enclosed customer reply form identifies your vehicle. Presentation of this form to your retailer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.
If you have any questions or need any assistance to better understand related repairs, please contact your retailer.
Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty your retailer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the facility for this repair.
Please refer to your Owner's Manual and your retailer for details on courtesy
transportation.
We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Saturn OUTLOOK provides you with many miles of enjoyable driving.
j~ Scott Lawson
General Director,
Customer and Relationship Services
Enclosure
08207
I have a 2008 Outlook and am now with BBB trying to get the situation corrected.
Need help, can you give me any advise.
I asked about replacing the drains with longer ones which seams to have helped in some situations. Saturn didn't feel that was necessary; removing the flaps should do the trick.
I mentioned to the dealership that I have read about this problem online and it appears that it had happened to several other people from around the country. Saturn 'wasn't aware that there was any problem' (even though some owners have filed a lemon law claims and others are getting attorneys involved to resolve their issues with the Outlook).
I called the Saturn Corporation to ask if we could discuss an extended warranty. I love this car and I wanted to know that if I kept it and down the road something happened related to the current water dammage, I would be covered. Saturn's reply "We understand your frustration however, Saturn is not prepared to take this any further." After a bit of 'discussion' they hung up on me! What?
So, I am here to post my 'opinion' on the Saturn Outlook and the HORRIBLE Customer service.
It is a beautiful car and overall I love it. I just wouldn't recommend it and I wouldn't buy it if I had the choice again.
that's why they're all going out of biz! bad business practice. :lemon:
I filed for the lemon law on mine.