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This is Seni with Ford Customer Service. If you are eligible for Ford employee pricing, you may have a log in id for www.AXZ.Ford.com. You can also contact the AXZ Program at 800-348-7709 at your convenience. I hope that this information has been helpful to you.
Seni
Ford Customer Service Division
This is Seni with Ford Customer Service. I am sorry your Fusion Hybrid is not performing to your expectation. We recommend that your vehicle be inspected by a Ford dealership to determine the cause of any symptoms your vehicle may be experiencing. If there is no coverage under applicable warranties, recalls, or ESPs, repairs and services would be your responsibility. As you mentioned, the problem may be because it was off for so long, but that doesn’t mean it’s not a problem. Your next step is to make an appointment with your servicing dealership to have your vehicle diagnosed. Please contact the Customer Relations Center at 800-392-3673, if further assistance is needed. Thank you.
Seni
Ford Customer Service Division
As far as changing oil, I change the oil @10,000 miles on our Mariner Hybrid. Have been operating the 4wd SUV since November of 2006 without a problem.
Actually, at one service visit of a problem, our Ford dealer Maintenance department ended-up reseting the mileage reminder for oil changes! Duh.
I change my own oil & fiter. One day I looked at my maintenance book previous oil change mileage and compared it with the current mileage and found it was 870 miles over the 10,000 mile interval. The Mariner's computer had not put out the message about "Oil Change...." due to the dolts resetting that function.
I run full synthetic Mobile 1 oil...and I think there was no harm done.
What is the expected cost to replace the battery?
My 2008 FEH owners manual has a warning about storing it for that long without starting the engine. Here is the warning:
"Your vehicle must be started and run for a minimum of 10 minutes once
a month in order to maintain the high voltage battery charge. This will
maintain the high voltage battery but it is not enough to maintain the
low voltage (underhood) battery and additional low voltage (underhood)
battery charging may be required after 60 days.
If your vehicle is to be stored for 30 days or longer, the low voltage
(underhood) battery negative terminal must be disconnected. Failure to
do this could damage your vehicle’s battery systems."
They are only able to obtain so many packs so that's why they limit production. Ford doesn't manufacture the battery packs, another company does, and I believe that company also supplies Toyota.
Hyundai OTOH I believe make their battery packs, or has exclusive contracts to have them made, plus they are LiPo batts and not NiMh, no competition, so they can produce more per year as demanded. I also noticed Hyundai, unlike Ford and Toyota want to sell the Hybrids and aren't asking premium prices, and actually are dealing on them. Go to Ford and try to get a FFH at invoice, not going to happen unless you personally know someone. There are some that have purchased the SH at just above invoice. Now if they can get special finance rates, then these would be very hard to find on lots as they would be on the road instead.
I'm just curious because in both the Toys I had the SOC would hit full charge when going at highway speeds, which is 80% of my daily drive, and in the FFH, its 50%. After 6000 miles, I have yet had it hit full charge, best I have seen is about 80%, and that is from going down hill.
I'm wondering if this is normal, or if sitting all that time may have done something to the battery pack.
Keep in mind that the FFH can use both the electric and gas motors during acceleration. And the system seems to always settle at 50% during normal highway driving.
I use the "engage" screen on the dash which helps show the amount of power the battery is providing as well as the gas motor. You'll even see both in use when you accelerate.
-Brian
Yea, that trouble light may be related, but it might not. Won't know until that variable is out of the way!