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Comments
THEY WANT 100 BUCKS FOR THE DIAGNOSE AND WHAT YOU WILL GET IS THAT QUOTE FOR 350 TO 400 BUCKS. GOOD LUCK
I HAVE SEEN GM REPS ARE RESPONDING TO POSTS. WHAT DOES REALLY MEAN, IT'S NOTHING MAKING CUSTOMER THAT THEY ARE GOING TO TAKE CARE AND DENY YOUR CASE AT THE DEALERSHIP. SO YOU HAVE TO PAY FROM YOUR POCKET LOL.
IT'S TOTALLY WASTE OF TIME AND MONEY.
THEY WANTED TO EVALUATE THE CAUSE OF IT. UNDER YOU EXPENSE THEN THEY WILL DENY THE CHARGES. YOU WILL ENDED PAYING FROM YOUR POCKET AT THE END
THANKS
Happy Customer
needs investigation as their repairs are fraught with deceit!
Summary... Fans in my 2007 YukonXL stopped. Bring to dealer, no call back till after 2 PM asking if I would authorize $585 to order parts while car sat in bay with over 2 hrs labor required to fix. After waiting 6 hrs for the diagnosis, I was not about to wait for two days, no truck, for parts (module $185, resistor $ 35 plus 2 hrs labor $ 95 ea.)
When I demanded my car, I was told it was torn down. I insisted and the 2 hrs labor was 15 minutes...and low and behold the fans work. Putting the plug back in nearly cost me $585. This was fraud plain and simple.
GM ...you are dying over this. I owned three GMC's. I have replaced blown transmissions at 100k; I've replaced dashboard instruments; I've replaced front transaxles, all at my cost and I was still loyal. Now I see deceit and I am gone. You have a problem!
I understand why this was upsetting. If you were to send us more information, we can get a case going in regards to the dealership situation you described.
Best,
Sarah
GM Customer Service
I would be happy to assist you with all the facts in this case. Where and how can I reach you?
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Regards,
Sarah
GM Customer Service
In researching this, I see this seems to be a common issue (I am expecting the other 2 actuators to fail in the future).
I called Sanborn Chevrolet in Lodi, CA where I purchased my Suburban and they said to bring it in and they would see what they could do.
The good news is they had the repair part in stock and were able to get the approval from GM to repair under warranty while I waited.
While I a disappointed in the quality of this part and the huge number of failures I am reading about, I am appreciative that this dealership and GM were willing to find a way to repair it under warranty.
Best,
Sarah
GM Customer Service
I am glad to hear that the dealer was able to handle your concerns. If you start to experience this concern again, please email me. Enjoy your holiday season!
Christina
GM Customer Service
Thank you for posting that information. I'm sorry for the lack of communication - I accessed your case and saw that it was closed. I apologize that the ball was dropped. We can re-open this case and get things moving in the right direction, beginning with an appointment at the dealership. If you would please email us your preferred dealership (also include the case number again as well), we'll get things on track for you. Again, I apologize for the delay.
Sarah
GM Customer Service
GM please pull your heads out of wherever they are and deal with this issue!
I have a 2008 Tahoe Hybrid (90,000 miles and off course out of warranty), and I have the same issue. Passenger door lock is not going up or down with remote. only works manually. My dealership is Mauer Chevrolet in Inver Grove Heights, MN.
What do I need to do to get that repair covered or at least highly subsidised, without having to pay those crazy prices since we know it is a defective product associated with the 2008 models.
Thanks
Lionel
About a year ago the other side went out - just trying to find the time to take the stupid thing in. Also VERY dissatisfied with the quality of the paint.
We can set up a Customer Assistance case for you, if you wish. Please email us more information, including your name and contact information, user name, last 8 digits of your VIN and current mileage, involved or preferred dealership, and a description of any times you've been in to the dealership for this concern.
Regards,
Sarah
GM Customer Service
i have contacted gm several time. after spending 400 bucks they denied the case. said it's out of warranty. we we already know that i have 08 chevy tahoe LTZ. it cost 370 to fix 1 side. i have spent more than that my locks are still broken.
GM is only responding to the email making other people feel good that they do respond to email. in reality they just want to call gm so they can embarress us by telling us, sorry your warranty is over. that's a shame for such big manufacture not taking care of their vehicle owner.
To my knowledge this is a big secrutity risk they are putting by driving our trucks with faulty locks. we can fall out of it especially kids. right now we are extra extra careful from kids 5year and 3 years.
GM IS NOT STEPPING FORWARD TO TAKE ISSUE TO CONSIDER AS SAFETY ISSUE. THAT'S UNBELIEVABLE WOW.
gm employees who are responding to us they are just fooling us around and making us embarress by calling them direct. they going to make you go through taking our trucks to dealership, where you would roughly charge $100 to evaluate the casue of it. even though, they know what's wrong with it. then they tell you sorry you are not covered. SORRY YOU LOST 100BUCKS.........
what is the purpose of evaluation. when you know what cause this to fail. it's faulty door lock actuator that installed during production. you don't have to be rocket secientist to figure this out that is faulty parts that cause this to fail.
we are not the only one who are facing this issue. they hundreds and thousand of us.
well if anyone have any sucess with gm. meaning they stepped forward and start taking care of their of customers. please let us know.
A local dealer said since I am over 36,000 and I will have to pay. She quoted me $265 for the repair. There has got to be something GM can do. I have been a GM owner for quite some time now. 2002 Corvette and 2006 Yukon XL. And now I have a $40,000 Tahoe I cant even operate the lock(s) on.
Any advice?
Thanks,
Paul
If you were interested in a Customer Assistance case, where we would investigate your situation, please send us an email with more information, including your name and contact information, your involved dealership and an account of your visits there for this concern (if applicable), and the last 8 digits of your VIN and current mileage.
These cases are evaluated on a case-by-case basis, but we would investigate your situations further.
Best,
Sarah
GM Customer Service
Please use the email available on my profile here on Edmunds. Some information to please include: your name and contact information (phone and address), description of your vehicle concern, the last 8 digits of your VIN and current mileage, the name of your involved dealership and a description of any times you've visited there for this concern.
Thank you for being willing to work with us.
Regards,
Sarah
GM Customer Service
What can be done?
I see in this form there have been a lot of problems wit this. How is the best way to go about getting this fixed?
Please don’t consider this an official GM diagnosis, but it may assist you in the process of narrowing down what to do with your vehicle. If you do decide to visit a GM Dealership to have this diagnosed, please be sure to let us know in an email with your name/user name, contact information, the name of your dealership and appointment date/time, and the last 8 digits of your VIN as we would like to follow up on this appointment with you.
Regards,
Sarah
GM Customer Service
I am posting this so that one more entry on this subject will be lised on edmunds and that curious GM owners that may or may not be in the market has sufficient info.
I too have a 2008 Yukon that has the same problem as the MANY others that have posted here. The closest dealer to me quoted approximately $350.00 to $400.00 per door to repair. That is just insane considering GM obviously knows there is a defect in these actuators and or wiring harness'. I would like to open a case with you. I will send you my information in a seperate email.
I have this same problem on driver door. Lock gets stuck, and is also making banging noises when driving, as if there is something loose inside or the latching mechanism is losse.
How to proceed? I am in ZIP 77381, VIN: 1GNFC13088R118797
Driver side window is also making squeaky noises too when rolled up and down.
If you are interested in a Customer Assistance Case, please email us more information, including: your name and Edmunds username (helps us match up posts to emails), contact information (phone and address, please), and the name of your preferred dealership.
Regards,
Sarah
GM Customer Service
I am happy to say that Christina contacted me in Sarah's place the very next day requesting more information. I sent that along and she forwarded all my information to a district specialist for my area.
Danielle was my district specialist and she contacted me the following day to be a liason between my dealership and me. We worked out a time for me to take my Suburban in and they completed the actuator repair "under warranty" (even though my Suburban has 56K miles) for me and checked all my other locks to be sure they were all in working order at this time.
I am happy to say that I am a satisfied GM customer! If you are having difficulties with your actuators, I would highly recommend contacting Sarah or Christina. They were happy to help and were very efficient. While I do think this is a systemic Suburban/Yukon problem, they seem to be doing what they can when they are contacted about it.
I extend this out to Sarah (gmcustsvcsarah) I will send you an email with my info. Maybe you can help me. It's worth a try.
On a side note in response to other comments made in this thread:
I've owned several GM cars in the past, then moved to Toyota and Acura for awhile. Well, IMO GM is missing the game when it comes to reliability and customer service. In today's tough economic world, more and more consumers put an strong emphasis on customer service when shopping knowing their hard earned $ will be supported if something were to go wrong. Pretty simple...keep the customer happy and they will come back. I work in a service industry and if I don't follow this simple rule...I will be jobless.
I suspect that if you forward your email to Sarah again, you'll get a response.
Regards,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
Of course both my front door locks go out on my 2008 Tahoe a couple of months after my warranty expires.
Regards,
Sarah
GM Customer Service
Regards,
Sarah
GM Customer Service
I found a company called GruvenParts.com who have sucessfully replaced the cheap chinese actuator motors with USA motors and fixed the problem. I think I will send my dfective GM actuators with defective chinese motor to this company to fix.