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We're sorry to hear that you are encountering so many frustrations with your new Acadia. If you would like for us to check into this further, please email us more information at socialmedia@gm.com (include your name and contact information, a summary of the situation, the last 8 of your VIN and mileage, and the name of your dealership).
Sarah, GM Customer Service
If we can check into this situation further with your dealership, please email us at socialmedia@gm.com with more information, including your name and contact information, the last 8 digits of your VIN, and the name of your dealership.
Sarah, GM Customer Service
Sarah, GM Customer Service
Here is my issue....
I have a 2007 GMC Acadia, I bought it 6/2009 with 42K miles, it was the car of my dreams, but now its my nightmare. I have had nothing but problems with the car, Cluster issues, Tire Sensor, etc, etc,... I only have 3 years my my GMC truck & its been nothing but issues. But the biggest issue that I have is my Transmission. When I was driving the car I noticed my car did'nt want to shift to the next gear, it felt like it was forsing to shift & when it did, the car jerked to shift to the next gear. During all of this, there was no warning of "Check Engine". Then, when I put the car on Reverse it did not want to move, not even when I pressed on the gas a little, the only way it will reverse is I had to completely stop & wait a few seconds till it reverse. During all of this there was NO notice for a "Check Engine" at all. On 11/7/2012 I was planning to take the car to the dealer to see what the issue was, but I took my kids to school & right after I dropped them off at school, the car STOPPED moving, the engine was ON, but there was no movement on the car at all & when that happened the "Check Engine" light came on. Well, when I had the car towed to my house, I called the dealer & explained to the man in the service department what had happed, he infomed me that my warranty had expired in 6/2012 & that they it will not cover the trans, they were going to charge me $130.00 just to look at it & if they needed to take out the trans out, it was going to be more money, he wouldn't give me a quote for that cause (per his words) "It was going to be very expensive" since I don't have any warranty I had no choice but to take it some were else & get it fixed. So to get my car fixed I paid $5,000.00 for a trans. I'm just so angry, I only had my car for three years & I had to pay more money to get things fixed, plus my monthly payments on top of all of that. I just need a safe car for my family.
I think GMC is only concern is about making money & NOT the safety of the people who drive there cars/trucks.
I also have another care, I have a VW like Kellyinak, my VW is 12 years old I have never had any big issues, just the regular maintnace oil change, but with the warranty they were on top of it. When my warranty was about to expire they were sending me letter to renew the warranty. But with GMC, I never received anything in the mail regarding my warranty, the only thing I received from them was my invoice for a monthly payment thats due.
Can some one please help me....
How is everything running with your Acadia now that the transmission has been fixed? We're sorry that it was such a stressful situation for you!
Sarah, GM Customer Service
We just picked up our 2007 GMC Acadia with only 60,000 miles from the Penske Buick/ GMC Dealer because as you may have guessed, we had to put in a brand new transmission. You may say we were one of the lucky ones. We were 4 months out of warranty and after working our way up the ladder, we reached a service rep who agreed to split half the cost of a new transmission with a 3 year warranty. The cost to us was $2000.00. What makes me sad is that I love this car, but we are going to cut our losses and sell it as soon as possible. A car like this should not have these types of problems. I want to encourage anyone who is going through this situation to call GMC, they are aware of this problem, though they won't acknowledge it. Trade your car in once you get it fixed. If you are still under warranty "thank God" and consider trading it in before you start draining your pockets. No more GMC Cars for our family
We too just had to replace our transmission because of the wave plate. Ours quit on a steep hill on the highway with our 3 kids aboard and I had to direct traffic until a help arrived! I have forwarded our info to socialmedia@gm.com but haven't heard back from anyone. We were only a few months out of warranty but still under the mileage.
We have just had our 2007 Acadia experience the same problem and GM is not supporting us at all. we are less than 6 months out of warranty BUT only 124k (way under the 160 powertrain warranty) and we have had a terrible week trying to get a response from GM and when we finally did, they told us too bad - no support on a $4,700 bill for a new transmission to replace the one that failed due to the poorly engineered waive plate that is causing everyone who owns these SUV's with major headaches....ACADIACHES
Our bill will be close to $5,000 after tax. We are furious that this is a known problem and GM will not stand tall on an obvious flaw that they should be accountable for.
I can assure you, GM is NOT a consideration moving forward because of the way they have treated us.
We have spoke with many (GM) people on this 3-5 reverse waive plate failure issue and they all feel GM is not supporting the clients on this by telling me they will not help at all with any costs.
Have you ever heard of so many transmission issues and no support? 124K currently on the truck and GM says too bad?? Nice.
there is a bullitin 309-07-30-012-F on the web apparently on this also - from GM
Didn't you know that part of owning a GM vehicle is to have Major Guard extended warranty from GM? It is a must have item.
I think I'm going to go to every car forum I can find and give the Acadia a 1 out of 5 stars and list ALL the problems we've had. Buyers of this vehicle should know what they're getting into and the lack of response from GM BEFORE buying! They've done nothing but assign me a case number and ignored all my email afterwards, (can't get an actual phone number to call)
You can also reach out to them via Facebook and Twitter. Or even postal mail. Sometimes emails get lost in the ether.
(Mods please delete the above post #393)
if you check my previous posts in this very thread (page 9)youll know the amount of trouble I had to go through only to not get anything from our local Saudi agency UMA. I thought the worst was behind me when I just gave them the money but boy was I wrong.
A month later in may. The car started to develop steering wheel problems that I'm not sure if they were known and common enough like the transmission. Since the problem was not that big I just decided not to fix it because it was way too expensive at almost $2400.unfortunately this delayed my plans to sell the car as i wanted to sell it in perfect running condition.
fast forward till last week. and the car suddenly started to have the same transmission problems again. I took the car to the agency and they said that the same problem is back. And the transmission system is in need of rebuilding again. But I would also need to pay them for they repair as they claim that the transmission parts that broke this time are not exactly the same as the ones from the april repair.!! And they can only weaver the costs of the men hours repair as its still under warranty and they are now asking me for almost the same amount of money as the last time for the spare parts
This is beyond ridiculous and it is extremely dishonest from the local agency. First they deny me my power train warranty since (Saudi Arabia has none according to the gmcarabia guy on the phone)then I get forced to pay twice for the same problem that I should not have paid in the first place.very classy.
The car is in the agency now and I'm really hoping I can get GMC to step in and put a stop to this madness by their local Saudi agency.
===========from this thread April 2012=======
Just writing this to provide you with an update for all of you. on our sorry situation. After more than 5 weeks since the transmission went down we have decided to just throw the towel. We coughed out almost $3000 on the repair that that should have clearly been done on GM expense. I already posted an ad for the car as I have absolutely no indication that the transmission on our ’08 Acadia will simply not fail again s and I have no intention of ever dealing with these unprofessional people at our local Agency and GMArabia.
The car has documented, common and well-known transmission issues (as admitted by the UMA maintenance representative himself) but GM have done a REALLY GREAT job at running away from their responsibilities and screwing up the customer:
1. Not recalling the car despite the well known transmission problem. And in our region did not even offer any help at all unlike US customers.
2. Not providing ANY powertrain warranty in our region like everywhere else !!.
3. Refused to officially reply to all of our emails/letters, they just made some phone calls without any level of accountability of what they say to us no matter how silly, frustrating and incorrect it was.
4. Handing out some people that bought the car vouchers on new car purchases. They clearly knew they had a broken product.
5. The company seems to be following a policy to keep the customer the perpetual “run around” just to drive off Saudi customers that are asking for their rights.
Count yourselves lucky my disgruntled American friends as least you’re getting something. I have no intention of making problem drag on forever ill just sell the car ASAP and promise myself of never ever buying a GM.
Cheers
We would be happy to check into this further with your dealership if you would please email us more information at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, the name of your dealership, and a summary of the current situation). Alternatively, you can contact the GMC Customer Assistance Center at 800-462-8782
Sarah, GM Customer Service
I apologize that my response was not speedier - I had been out of the office for the holiday. Have you had an email back yet? If not, let me know and I will check into this with our agents who respond to the emails from the forum.
Sarah, GM Customer Service
I seriously feel cheated with The local Saudi agency UMA. They told me yesterday that they need another $3600 to repair the transmission problem time less than 6 months after the first identical repair.
Is there something I can do. Can someone help
Advice to Acadia owners - trade in immediately upon transmission problems, because they will continue with this car. Also, please file a complaint with NHTSA.gov for safety of the transmission, and maybe we can all get a recall for this obvious problem that they will not acknowledge.
I agree with the advice to be rid of the car. I bought a Honda Accord and I'm pleased as punch. Life is too short for these headaches. I will report the issues as suggested to put my signature on the line indicating GM needs to be accountable for these lemons. It's a shame we spend so much on a broke down piece of junk!
I sincerely hope if you decide to keep this vehicle you get some recompense for your troubles!
We're sorry to hear about the troubles you've had with the transmission in your Acadia. If you would like for us to check into this further with your dealership, please contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, the name of your involved dealership, and a brief summary of the situation).
Regards,
Sarah
GM Customer Service
I’m very careful and meticulous when it comes to my car, I maintain it regularly, it looks brand new. This is my third GMC vehicle. I previously had an Envoy and other GMC vehicles and I had no complaints with these cars. The Acadia is not a cheap car, and I expected a higher quality car for what I paid. I am very, very, very disappointed and frustrated with how my current car functions, and the mechanical and electrical aspects of the car. I am a person belonging to the middle-class, my wife lost her job, and I cannot afford this necessary repair. I never thought that a car this new could have so many problems, especially problems with the transmission. I am very loyal person, but I’m planning to get rid of this car as soon as possible and I will not be buying another GMC vehicle ever again and I will warn everyone against buying a vehicle from this brand. It’s a shame, because I liked this brand, I like that this is an American-Made car, but the quality is questionable.
If there's anything anyone can do to help me, please let me know! Thank you.
If you would like for us to check into this situation further with you and your dealership, please contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, the name of your dealership, and a brief recap of the situation).
Sarah, GM Customer Service
Sarah, GM Customer Service
In conclusion: we almost paid another $3700 for absolutely nothing.. Like the first time
On the plus side they gave us a very basic Aveo until they finish the Acadia this time For our truble
The quote is $4,200+ from the dealer.
Seems like this is a common issue. Are folks getting support from GM or am I on my own?
Thanks for any responses.
The Secret Warranty - Understanding After Warranty Assistance
We're sorry to hear about the transmission on your Acadia. While we cannot make any promises up front, if you would like for us to check into this further please email us at socialmedia@gm.com with more details (including your name and contact information, the last 8 digits of your VIN and the name of our dealer, as well as a brief recap of the situation for us).
Regards,
Sarah
GM Customer Service
I have spent more money in 5 years on the Acadia and yet my Avalon in 13 years old. This car of course if out of warranty and has about 62K miles on it. Two weeks ago I spent close to $900.00 in repairs to have the Power Steering pump replaced, front brakes, and muffler. The tow truck just dropped off my car and the transmission is shot. I have pages and pages of service records of all the repairs and recalls that have been done to this car. We have been the dealership for years that we think there may be something wrong with the transmission but they said no. I see many posts from frustrated consumers with the same problems. Transmission and steering. I have also asked my dealership for the number to GMC but they tell me that they will only tell you to talk to the dealership. Can someone please tell me how much a transmission is going to be for this car? :lemon: