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So let me get this straight, you want me to pay your company to tell me what you and I already know. This vehical is a piece of junk and never should have been sold in the first place. GMC created a flawed design transmission on this year model and cannot not own up to their mistakes.
YOU SOLD THE CRAP....YOU FIX THE CRAP!
Our apologies that you're experiencing these transmission troubles with your Acadia. What are you plans on getting it addressed? Let us know if we can look into anything further for you (we can be reached at socialmedia@gm.com).
Sarah, GM Customer Service
$3600.00 bill for new transmission
60k miles
5 years, 5 months of ownership
Zip. Zilch. Zero.
I was offered a $1500 incentive toward a new vehicle. Why would I spend $40k on a new GM that just failed to meet my expectations? Whoever recommended the incentive should be EMBARRASSED! Clearly I'm disappointed about the outcome but the offer of the incentive sent me over the edge.
By the way, I have $2800 in GM Earnings that will no longer be used (I've purchased eight (8) new GM vehicles over the last 20 years and am getting ready to inititate a new generation of GM owners, my sons who are 11, 13, and 15). I asked if they could be donated to another cause since I wont be using. Nobody had a clue. Figure there might be someone who could reallly use them but GM not able to help.
Good luck everyone. Moving on with Ford!
Now the dilemma we face is whether we should continue to roll the dice with this car and wait for more issues to come up with it or cut our losses and get another car (NOT a GM) before this one breaks down again now that the warranty has expired. Less than a year ago the water pump died and I'm now wondering what's going to fail on it next.
Sarah, GM Customer Service
Allthough it is having the transmission replaced as I write this. I was the sales manager of a GM dealership for 29 years and never ever saw this many problems with one vehicle. We sold Pontiac,Olds,Buick,GMC. I wonder why some many are sent to the Chev dealer when there is a GMC dealer in the same town. We would have been wild if our customer would have sent to Chev dealer instead of us. The dealership is now been in business 94 years. Maybe there are some GMC dealers that should contact them and find out what they are doing wrong.
There's lots of Q&A over in Edmunds Answers but it looks like you've only posted in here.
One trick that helps is to click the Watch this Discussion link and then click on My Watched Items to return to this discussion to see if there are any new posts.
This is obviously a huge issue and GM needs to get it sorted. Even if they don't want to issue a recall, once it's determined that the transmission has gone out, they should replace it without issue. It is ridiculous for customers to be left holding the bag on this. Other than the engine, this is the most important part of the car.
If you're planning on working with a dealership to get this checked into we're available to work through that process with you. Let us know by emailing us at socialmedia@gm.com with more information (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation). One of my coworkers will check into this further with you.
Sarah, GM Customer Service
If you want for us to check into this situation further, we'd be happy to do so. Please contact us at socialmedia@gm.com with more details, including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation.
Sarah, GM Customer Service
You guys never helped me out with Transmission issues. Did you forgot about me already? Oh wait, it might be the fact that everyone in the freaking world that owns a GMC Acadia is having the same problems with the transmission and you can't seem to keep up.
I want GMC to step up to the plate and fix these issues.
GM, step it up! Help all of us Acadia owners!
the insurance stop a month before the transmission fail.
The lemon said I need 3 repairs from the dealer, i only have 2 reported. because I take it a lot of times but GMC only report oil change an car wash.
so I do not qualified for nothing. I still making my payments and have no car.
waiting for a recall an nothing. by the way I almost die in freeway and the acadia have almost all the isssues that were posted on the web.
I do not know if by posting will help a tall.
Have you been in contact with Customer Assistance already on this matter? If we can check into anything for you, please contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM customer Service
I bought ours used from a GMC worker with 64K miles and full faith that things were GTG. In 6 months we had to put in a new timing chain and all the fixens. 98k miles, Now the tranny goes out 106k miles.
Is GMC going to do anything about this besides sending me a bill for the fix? This is a hugh flaw with so many people with the same issue.
Are you planning on working with your dealership to get this addressed? Let us know if we can check into anything further by emailing us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
GM Customer Service
An email reply was sent with requested information. Please respond ASAP!
Before I was told my transition is bad, I still fewer than 60k but just over the 5 years, SUV would shimmy under load and normally about 30 mph and then it would go away. I changed my own sparkplugs, and air filter, this did nothing.
Engine light came on, coming back from a 3.5hr drive, pulled into a rest stop, and when I pulled out onto the highway from the ramp I had floored the car and just made it up to speed in time before cars rear ended me, something was slipping / had no power when stepping on the gas.
Took to the GM dealer who will later tell me my transmission is gone.
I explained I have only been driving GM / Pontiac for 29 years straight (could be in a commercial for being a loyal GM owner), and going to the same dealer for most all of those years.
After two weeks of working on the case both with dealer and Customer Service, I ended up paying $2,500 for a factory transmission, and told trans is a 3 years or until I hit 100k.
The person working on my case, comes back to me and made it seem bad that I changed my own oil, got some other payment help with the car right after warranty were GM paid 50% for the issue, I am thinking how does that have anything to do with my transitions that is no good at 60K and reading a ton of post with others having the same issue.
Just wanted to post my case, as I do not think I should have to pay for what GM know is an issue. Told re-imbursement is a case by case.
Not a recall, told recall are for safety.
So with 106K miles on my Acadia, I’ve had following done.
Timing Chain
Water Pump
Transmission
Front Struts
Breaks and Rotors
It has had:
BOTH sunroofs leaked, one clogged, one needed a new seal. each repair in the $400-500 range.
Overheating in June - it needed a new valve cover gasket, water pump, some belts etc, repair over $2000
In Sept, the transmission acted up and it had to be towed on a trip out of town. Local GM dealer diagnosed it as needing a new Catalytic converter - $900. It still ran crappy. Drove it 800 miles back to TN in one day, it would not go over 65 mph. Took to local TN GM dealer, told me that it needed the SECOND catalytic converter replaced,another $1100. A week later on another road trip, the transmission acted up and it had to be towed to a GM dealer in Georgia. This time, I got a rebuilt tranmission for $2300. I filed written complaints with GM, they took a lot of time to review them. Then they told me that their GM dealers did everything correctly!!!!! I was SCREWED. I HATE GM. This car is a real pretty lemon..... the warranty was just up when the tranmission went out (of course). Since it is paid for and I can't afford a car payment now, I am stuck with keeping it.
However, they “know” they have a problem and instead of recalling them and fixing them, I assume they are hoping some get out of warranty and the customer eats the problem or part of it. My bigger concern is that they allowed my wife and child to drive in what I now consider an unsafe car that they knew about. What if it had gone out as she was pulling out in traffic? Went through customer service and got no further with help.
Also, my sister-in-law sold her 2008 Acadia after 3 years because she was going on her fourth transmission.
How can this many people have problems and there is no recall or class action suit????
I was absolutely thrown by my car failing to accelerate on the freeway and then the next day it being stuck in fifth gear and barely driving. My 5yr old & 2yr old were in danger as was I, on the freeway with a vehicle at 77,000 miles that FAILED me. My very trusted mechanic then tells me, he recommends a whole new transmission, and to turn around and sell the POS or be prepared for it to final in another 60 to 75,000 miles because it is such a poorly designed transmission. We still owe on this car, and are looking at a $4,000 transmission.... IF he can even get one since this is SUCH a common problem the transmission we need is on national back order and unavailable. So what do I do one car short for who knows how long while still making car payments!?!? Why is it that my husbands 1999 f-35o diesel that has 160,000+ mi and tows heavy loads has never even had transmission problems but here we are stuck with an undrivable dangerous lemon.
I've been telling all the friends I know with acadias about my issues & many are strongly considering offloading before they end up in this position. I love everything about this car design wise... However, the mechanical engineer behind this vehicle seriously dropped the ball & it appears hundreds of young families are struggling to fix this junk of a transmission. Go to the dealership is what I'm sure costumer service will tell me, but after numerous issues with our local GM dealer, I absolutely refuse to give them any money or business ever again. GM just lost another customer for life. I am beyond disappointed and refuse to be treated like another numbered to be told GM will charge me $150/hr to simply 'look' at an issue on my vehicle. I am telling everyone I know to stay far away from GM vehicles.