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Comments
1. Be civil in your dealings with GM personnel. Yelling and screaming won't get you very far.
2. Document everything. Make sure the GM service advisor documents all your concerns on the work orders. Keep the work orders.
3. Find out about the lemon laws in your state, in particular the laws regarding vehicle repurchase or refund.
4. Contact a lawyer that specializes in auto lemon laws.
Good luck.
We had our 2011 nox replaced with a 2012 nox with about a $5k higher sticker by filing a case with the BBB autoline and continous calls to the regional GM rep. I had to be a complete a-hole and yell and [non-permissible content removed] to get anything accomplished. After months of agrivation, high blood pressure and frustration we got a new 2012 nox. 2k on the 2012 and no problems so far....
I will be taking a trip at the end of the month and I will let you know how it ran.
Based on what is on the actual service order ?
I've considered getting the memory flashed...
but I'm afraid the mileage might get worse rather than better.
Add in 'winter effect' and now I have no idea what mpg should be?
I am sorry that I did not see your post sooner, and apologize for the frustrating experiences you have had so far with your vehicle and with us. How has your recent visit about the stalling turned out?
If you were to send us your case number in an email, along with your Edmunds username, and any further information you would like to include, we would be happy to look into your Service Request to make sure that everything was handled appropriately.
Regards,
Sarah
GM Customer Service
I am sorry to not have seen your post sooner - sometimes the search tool we use overlooks entries, and they are caught when we go through manually.
How did your recent dealership visit turn out? If we can assist you further, please send us an email with more information (your name/Edmunds username, the last 8 digits of your VIN and current mileage, current phone and address for you, and the name of your preferred dealership) and we'd be happy to move forward.
Best,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
Safe travels,
Sarah
GM Customer Service
I just wanted to let you know that I will be documenting this thread for GM, particularly for the 2011 "hesitation" concern that has been surfacing so frequently.
If we can assist with anything, please don't hesitate to get in touch with us through email.
Regards,
Sarah
GM Customer Service
Your story sounds very similar to mine. The engine in your car is now ruined and needs to be replaced. It took 9 months before GM confessed there was a defect in the engine replaced ours and provided us with a free rental car for the two plus weeks it took to replace the engine.
We were lied to by the dealer who told us “muffler” noise was normal for months. We found they knew all along this was a problem. While GM eventually took care of us, they certainly haven’t done any to correct the problem with their dealers telling lies to their customers. I had a Toyota too, never felt like they were lying to me. With the GM dealer it felt like they were lying as soon as I walked in the door. I’m shopping for another car and now that I’ve been to other non-GM dealers I know realize GM dealers just feel creepy.
I got a 6 month 'follow up' call from my salesman today...
He told me he had never heard of anyone having trouble with the Onstar phone not recognizing names, etc. Then he told me how his girl friend owns a Equinox and gets 28+ miles per gallon all the time on the road. Actually the 2nd follow up I have had from the dealer. The first was a "you need service" reminder addressed to my wife. Filled with misspellings, the reminder told my wife she needed oil change & tire change. Oil life at the time had barely crossed under 50%! BTW I'm expecting my oil change to be at least $75 because of the need for the GM DEXOS approved oil...
Emailed my Vin# to GM Sarah who posts here after she said could check for any recalls & service bulletins. So far, no reply.
I wanted to support GM and my local dealer. But now I am sorry I didn't pursue other deals.
Still I feel I got ripped off by GM card when they wouldn't honor rebate top off. I cancelled that card and yet they still sent me another top off offer recently. GM just doesn't get it.
First problems I have with my Equinox... it is gone!
Best,
Sarah
GM Customer Service
I hope a class action suit is filed because I think all "owners" on file have to legally notified. Once notification happens a lot more people will come forward! Good luck!
Had vehicle to dealership 3 times in a month and a half, they said they found nothing even though they heard the noise. (The first 2 visits they lubed the boot, which did not do any good) January 30th visit, dealership tech called GM tech service and was told to "turn the radio up and the fan on and if you can't hear the noise with them on, then it is a characteristic of this particular steering"
I find this answer very frustrating as we have paid over $31,000 and only had this vehicle for six months. Cannot accept just live with it answer!!!! Please if anyone else has had anything like this respond as soon as you can. Thank you
Regards,
Sarah
GM Customer Service
Los Angeles Superior Court Commissioner Douglas Carnahan awarded Heather Peters $9,867 on Wednesday, saying Honda did mislead her about the expected mileage.
Read more: http://www.foxnews.com/politics/2012/02/01/woman-wins-small-claims-suit-over-hon- da-hybrid-mpg/#ixzz1lBqDfhmS
I will post after this is done. Hopefully this will fix the problem!
gfrustrated
I will post after this is done. Hopefully this will fix the problem!
gfrustrated P.S. Sent reply to wrong person originally!