Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see the latest vehicles!
Options
Popular New Cars
Popular Used Sedans
Popular Used SUVs
Popular Used Pickup Trucks
Popular Used Hatchbacks
Popular Used Minivans
Popular Used Coupes
Popular Used Wagons
Comments
November 9,2010
This letter is to inform you that the warranty period on your Chrysler Group LLC Pacifica's front engine cradle has been extended to 10 years or 150,000 miles, whichever occurs first. This engine cradle extended warranty coverage applies to Chrysler Pacifica model years 2004-2005.
We are extending the warranty period on your front engine cradle because some vehicles operated in areas of high road salt usage, may experience engine cradle corrosion resulting in a driveability vibration and or/shake. If vour vehicle is operating properly. there is nothing you are required to do. If you are experiencing the conditions as described in this warranty extension within the 10 year or 150,000 mile period, simply contact your dealer to have repairs performed. Your dealer will inspect the engine cradle for perforation corrosion on the rear cross car cradle support and replace if necessary.
If you have already experienced this engine cradle concern and have paid to have it repaired, you may be eligible to receive a reimbursement. You may send your original receipts, invoices and/or repair order with adequate proof of payment (copy of the front and back of cancelled check, or copy of credit card receipt, etc.). Please mail to the following address for reimbursement, your claim will be acted upon within 60 days ofreceipt:
Chrysler Customer Assistance Center - P.O. Box 21-8007
Auburn Hills, MI 48321-8007
If you have questions or need any assistance, please contact your dealer or the Chrysler Customer Assistance Center between the hours of 8:00 AM and 8:00 PM, EST, Monday through Friday or Saturday 9:00 AM to 5:00 PM, EST. They can be reached at 1-800-247-9753.
Please keep this letter with your vehicle's other warranty information for future reference if necessary. The warranty extension applies to the above components only; the other terms of your warranty remain the same.
Chrysler is taking this action to demonstrate its commitment to your continued satisfaction.
Chrysler Group LLC
Thanks,
N
Thanks
I've been having problems with my 05 pacifica. We notice it the most at slow speeds when we go over bumps (as we can hear it then). thought it was suspension problems or something, but now after reading your letter, believe it might be this.
curious to know if anyone else has had the problem and how it affected the car (and what it sounded like)?
thanks,
I have an 05 pacifica I just bought , shimmy and rattkle when I take off. Broken Motor mounts. Seems to be an issue with Chrysler. I called chrysler ( # from website) got a case assigned, and I will update everyone on how much they are going to help pay on this issue. I had a POS 06 jeep commander, everything went bad, they were going to pay for half of new transmission and ignition switch. Just call Chrysler and the safety Board
Let me understand this, The Jeep you had was junk, right? Now the PAC is no good as well? Why not get a KIA Then you won'et even have a thing to dislike.
WOW you need to rethink what you are asking people to do!
I actually feel badly by asking but it will come in useful for our Pacifica which spent a lot of time in the IL. area.
Send to ZYBORG "at" TAMPABAY "dot" RR "dot" COM to locate a way to contact you securely, via this site, to send my e-mail address.
There must be a way to do this but I don't have a clue.
We are the 2nd owner of our Pacifica. It was recently purchased and this problem was discovered after we bought the vehicle.
Does the original car waranty cover subsequent owners up to the specified time period or are we SOL on this?
Since there are 3 years left on this warranty, if it is not bad enough to be fixed now it may be in a few years. I wonder how Chrysler makes this determination to repair the problem or leave it alone?
Looks like I am on a mission to find this part of the puzzel out now.
Thank you very much
I will take it to the mechanic soon, but I am wondering if anyone knows which specific locations to look at. thanks
I am very interested in what your final resolution is on this and frankly wonder if I too will run into this issue with Chrysler.
I would be careful and not mention refering this to an attorney or they may stop talking to you altogather. In the mean time I would seek legal counsel and have them communicate directly with Chrysler or at minimum give you some advice on what to do next.
: 2005 Chrysler Pacifica V6-3.5L
Vehicle » Steering and Suspension » Technical Service Bulletins » All Technical Service Bulletins » Steering/Susp./Frame - Vibration/Shake While Driving Notes
Steering/Susp./Frame - Vibration/Shake While Driving
NUMBER: 13-001-10
GROUP: Frames & Bumpers
DATE: October 26, 2010
NOTE :This only applies to vehicles in the Canadian Market and in salt belt states which include Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia and Wisconsin.
SUBJECT:
Vehicle Vibration and/or Shake
OVERVIEW:
This bulletin involves inspecting the engine cradle for perforation and if necessary replace.
MODELS:
2004-2005 CS Pacifica
SYMPTOM/CONDITION:
The customer may experience a vehicle vibration and/or shake.
DIAGNOSIS:
If the symptom condition is experienced proceed to the repair procedure.
PARTS REQUIRED:
REPAIR PROCEDURE:
1. Raise vehicle on hoist. Refer to the detailed procedures available in DealerCONNECT > TechCONNECT under: Service Info > Lubrication and Maintenance > Hoisting.
2. Inspect the engine cradle for perforation as shown in (Fig. 1). Was there any perforation found?
a. Yes >>> Proceed to Step # 3.
b. No >>> Continue further diagnosis this bulletin does not apply.
3. Remove and Replace Cradle, Front Suspension. Refer to the detailed removal/installation procedures available in DealerCONNECT > TechCONNECT under: Service Info > 13 - Frames and Bumpers > Frame > Engine Cradle Crossmember > Removal/Installation > Front Crossmember.
4. Return the vehicle to the customer.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer :This bulletin is supplied as technical information only and is not an authorization for repair.
You notice it says nothing about where the car was sold
Could be a rubber bushing has failed.
Could just need some oil squirted some where it is rubbing.
If the shocks are leaking it's that.
Jerry
One of the rotors could have a hot spot, got a scar somehow or a piece of the pad could be missing. Could be the antilock thump.
You say backing up but how often do you back ?
Turn the car around so you are going forward (cold brakes) when you first start out, and see what happens.
We can go from there.
Jerry