Sue80 - Did you call the 800 Chrysler phone #? You should call and provide your VIN #. When I called, the rep found it outstanding right away. The second delaership also pulled it up immediatley when I went in for the repair. My Pacifica was a 2004.
Thanks. I have already talked with them and they could not find anything. They suggested I contact you and see if there was any kind of reference number on you letter.
This letter is to inform you that the warranty period on your Chrysler Group LLC Pacifica's front engine cradle has been extended to 10 years or 150,000 miles, whichever occurs first. This engine cradle extended warranty coverage applies to Chrysler Pacifica model years 2004-2005.
We are extending the warranty period on your front engine cradle because some vehicles operated in areas of high road salt usage, may experience engine cradle corrosion resulting in a drive ability vibration and or/shake. If your vehicle is operating properly, there is nothing you are required to do. If you are experiencing the conditions as described in this warranty extension within the 10 year or 150,000 mile period, simply contact your dealer to have repairs performed. Your dealer will inspect the engine cradle for perforation corrosion on the rear cross car cradle support and replace if necessary.
If you have already experienced this engine cradle concern and have paid to have it repaired, you may be eligible to receive a reimbursement. You may send your original receipts, invoices and/or repair order with adequate proof of payment (copy of the front and back of cancelled check, or copy of credit card receipt, etc.). Please mail to the following address for reimbursement, your claim will be acted upon within 60 days of receipt:
Chrysler Customer Assistance Center P.O. Box 21-8007 Auburn Hills, MI 48321-8007
If you have questions or need any assistance, please contact your dealer or the Chrysler Customer Assistance Center between the hours of 8:00 AM and 8:00 PM, EST, Monday through Friday or Saturday 9:00 AM to 5:00 PM, EST. They can be reached at 1-800-247-9753.
Please keep this letter with your vehicle's other warranty information for future reference if necessary. The warranty extension applies to the above components only; the other terms of your warranty remain the same.
Chrysler is taking this action to demonstrate its commitment to your continued satisfaction.
Hello all, I am looking at buying a 2004 Pacifica, I took it a mechanic to check over before I purchased it and noticed there that there is a ticking in the engine. They said it could be an injector, but all he did was hold up a stethoscope to it, so it's not 100% that that's the problem. Does anyone else seem to have this issue and if so is it an easy fix or something I should pass on completely. The car has 92K miles on it, and would come with a 3000 mile warranty if I decided to get it. I just have such bad luck with vehicles I can't afford to drop this kind of money if it's something that's gonna be a serious problem. I would appreciate any advice pacifica owners have for me!
I have two of them with almost 90 thousand each no noise from engine. Have it gone over by another shop. Make sure it's ok. You will need a new timing belt and water pump in ten thousand miles use this and engine noise as barging chip also have the engine cradle checked for a rust hole. It's the frame just behind the oil pan that is rusting through and Chrysler is replacing some of them for free It's almost a 4 thousand dollar repair. If you find a rust hole call Chrysler with the vin number and the letter I posted just before this question if they say it is covered go to who ever is selling you the car and talk them down 4 thousand dollars and have it fixed after you by it
My advice would be to avoid the '04 Pacifica like the plague. This was the first model year and it is plagued with first production year glitches and defects. The '05 and '06 years aren't much better, still stuck with the 3.5L oil consumption problem and the clunky 4-speed transmission. Chrysler finally got the Pacifica right in the '07 and '08 production years, working out all the glitches and defects from the earlier years and finally installing the proper drivetrain in the vehicle, the 4.0L and 6-speed transmission. These are the 'best' years for the Pacifica. If you really like and want a Pacifica, shop around and pay a little extra for an '07 or '08 model. You'll be glad you did.
What is this oil consumption problem that I don't have on the 04 or 05. I run Mobil 1 in the 04 and change every 6 thousand the wife's is done at the dealer every 3 thousand
Is there anyway you can fax a copy of this letter to 614-885-3990 Attention: Bob George. Chrysler is requesting a copy on their letterhead before they will take it into consideration.
The Chrysler rep I spoke with are trying to say not all vehicles qualify for this warranty. One of the reasons they were trying to use is that you have to live in an area were there is "high road salt usage" and but they couldn't find it in the letter. They finally agreed that they "may" be able to help me once I take it in to the dealer for an inspection of the front engine cradle. But the only problem with that is the dealer wants to charge me $97 for this inspection. And if the cradle is rusted or not they won't refund this charge. I am now arguing with the Chrysler rep that if this is warranty work why would I need to pay for the inspection of this item. I am not taking my vehicle in until Chrysler is willing to eat this inspection charge. Anybody else getting the run around?
My girlfriend's 2005 Pacifica seems to have one problem after another with the front end- sway bars, struts, etc. She had a new strut and mount (top right) put on last year. She put on 33,000 miles since she had it put on. One week ago, the one year old rod popped throught the mount- just like pictures from previous poster.
The mechanic says it's out of warranty- can't help her but charge full parts and labor. Really? Any ideas on this? thanks
Put in a complaint with NHTSA . Call your Chrysler rep and tell him you had it replaced about a year ago Or spend a little time and a few bucks and replace the strut mount yourself. Free tools from Autozone or Advanced auto 48 dollars and a few min of your time. They show the whole thing on youtube. These mounts guaranteed for life find out what parts he uses and check how long it's good for
Didrysler deer put the struts on? The sway links going out usually indicate driving of rough roads. I had our sway links replaced twice on both sides in 103,800 miles. We live on 1 mile of riverbottom type road each way. The Pac does better in needing repair than any of the three Jeeps we owned!
Did she get a Chrysler extendedwaranty? If so they are covered.
Has anyone had luck getting Chrylser to pay a claim? I provided them a copy of the letter and they insist it is not one of the vehicles covered. Since it is not listed on the warrenty list for my specific vehicle, no one will acknowledge the warranty. In addition to model years, they say it may be VIN specific but no one can say for sure. My craddle broke (2004 WITH 60k), they won't know it it is corrosion related until they remove it.
Keep trying.... My Pacifica is being repaired and paid for by Chrysler today. I had the same problem, my VIN did not qualify. My dealer was of no help other than to provide me with a bulletin # that was sent to the dealers. The bulletin # is 13-001-10 and I also have a copy of a letter sent to a gentleman in Illinois. After getting nowhere repeatedly with Chrysler, my husband called our attorney generals office (lemon laws) for help. They intern sent letter to Chrylsler along with letter sent to the other Pacifica owner and the bulletin #, requesting an explanation as to why my VIN did not qualify. Within a few days I received a call from Chryser staring that "as a courtesy Chrysler was agreeing to pay for the repair".
Charger3 did you have to pay anything at all., or show how you kept up the scheduled A or B ? My lumbar adjustment broke and it's cost was more than $1,100. I called Chrysler and they paid it all on "Customer Good Will". I have found Chrysler willing to do a lot to keep customer loyality.
I had the 8 year 80 thousand mile Maxium Care warranty It covered all but 100 dollars. Then I got the letter in the mail that said 2004 and 5 Pacificas in high salt areas would have the frame engine cradle replaced at no cost if they were rusting through I called them and told them that they just replaced the enging cradle and I want my 100 dollars back.I sent them the paper work and a check came in about two weeks
Can you email me the letter to oprahmoore@aol.com. I live in a high salt area and I am always wondering about the frame of my car along with the suspension. Thanks
I am amazed at the lack of customer support from Chrysler, see my email below and Chrysler's response. My concern was sent back to the same person/department that has been ignoring me in the first place.
Thank you for contacting the Chrysler Customer Assistance Center in regards to your 2004 Pacifica Sport.
I am sorry to learn of the issues you have experienced with your vehicle, as well as the difficulty encountered attempting to speak with your Case Manager. Your concerns, particularly in view of the inconvenience involved in this issue, is understandable and I appreciate the time and effort you took to bring this matter to my attention.
I have updated your file to reflect the information provided in your recent email message. It will be provided to your Case Manager for their attention and review.
Thanks again for your email, David.
Sincerely,
Jeff
Customer Service Representative Chrysler Customer Assistance Center
Original Message Follows: ------------------------ US Customer Service - Chrysler Brand Site Brief Description: Customer treatment from Chrysler Comments: Approximately 2 weeks ago my 2004 Chrysler Pacifica was diagnosed with a broken engine cradle. I was shocked that a vehicle with only 60k miles would require such a major repair. As I felt this was a highly unusual part to fail, I did some research and realized I was not the only one to experience issues with the engine cradle. Chrysler has even extended the warranty on the 2004-2005 Chrysler Pacifica for the engine cradle to 10 years or 150K miles for vehicles that have operated in areas of high road salt usage (this Pacifica has about 20,000 miles in those areas). Upon informing my dealer that it may be covered, I was told there is no record of this type of warranty extension and I should call Chrysler Customer Service and initiate a claim. Upon calling customer service I was told that no such warranty extension exists (even though my dealer and I both now have a copy of the warranty from another Chrysler Pacifica owner). I proceeded to contact the claims department and my information was submitted to Ricky in the claims office, within a few days he called and told my wife he would be willing to cover the repair under a 70k warranty until he realized I was not the original owner. I did not understand what the warranty coverage had to do with the vehicle being with the original owner (the local dealer told me the only coverage I had left was an extended warranty on the EGR valve, this coverage still applied to me being the second owner) and wished to discuss the issue with him further. After 4 attempts to contact him with no return of my phone calls I spoke with another agent who told me she would email him and ask to return my calls. On 22 July 2011, frustrated and out of options I reached Tristan and explained my frustration and wished to speak with a supervisor/manager. I was told they are all in a meeting for the next hour and he would pass the information on so someone would contact me in 1-2 hours. That day has come and gone. It amazes me how a company can treat its customers with such disrespect. One of the comments made to me by a Chrysler representative was that I have not had a “relationship” with Chrysler. A “relationship” works both ways. I have only owned this car for about 6 months and put less than 6k miles on it, hardly enough time to build a "relationship" but the way Chrysler has acted in this situation raises serious doubts on whether I would consider continuing this "relationship" with a new car purchase. My previous “relationship” with Chrysler consisted of purchasing a brand new 1993 Jeep Grand Cherokee at age 23 which I happily owned for 10 years and drove for over 85 thousand miles with no major troubles, I expected my Pacifica to do the same.
I wonder if a letter from a lawyer would help. I'm not saying you should but if you drove the car and had an accident because of the broken engine cradle maybe you could own Chrysler for not listening. Also I was NOT the original owner of my Pacifica It had 30000 miles when I bought it. They replaced mine even though I was the second owner
Charger3, Thanks for posting this information. Will you please e-mail me a copy of the letter from Chrysler also to shines2030@yahoo.com. I live in a high salt area and am having problems with my engine cradle now. Thanks!
Can I also get a copy of this letter to estellaramolt@gmail.com? I have a 2004 Pacifica with 65,000 miles and was just told my engine cradle is completely rusted out.
I can't seem to find that bulletin. Is there anyway you could get me a copy of the bulletin and send it to estellaramolt@gmail.com? Thank you so very much!!
I just returned from the shop today and was told I have the same issue on my 2004 Pacifica and the car should not be driven. Could you email me a copy of the letter to dpcharmin@comcast.net? Thanks
Has anyone heard of this rust situation on PAC's as new as 2005-2008? I live in a area that uses LOTS of SALT. I am going to have our PAC checked at the next work on Sept. 6 when they replace the motor mounts. I hope they corrected this issue.
I'm joining in with the rest of the disgruntled 2004 Chrysler Pacifica Owners. Would you be able to send that warranty letter to me as well . . . sammie.athome@gmail.com. Thanks.
Comments
Did you call the 800 Chrysler phone #? You should call and provide your VIN #. When I called, the rep found it outstanding right away. The second delaership also pulled it up immediatley when I went in for the repair. My Pacifica was a 2004.
We are extending the warranty period on your front engine cradle because some vehicles operated in areas of high road salt usage, may experience engine cradle corrosion resulting in a drive ability vibration and or/shake. If your vehicle is operating properly, there is nothing you are required to do. If you are experiencing the conditions as described in this warranty extension within the 10 year or 150,000 mile period, simply contact your dealer to have repairs performed. Your dealer will inspect the engine cradle for perforation corrosion on the rear cross car cradle support and replace if necessary.
If you have already experienced this engine cradle concern and have paid to have it repaired, you may be eligible to receive a reimbursement. You may send your original receipts, invoices and/or repair order with adequate proof of payment (copy of the front and back of cancelled check, or copy of credit card receipt, etc.). Please mail to the following address for reimbursement, your claim will be acted upon within 60 days of receipt:
Chrysler Customer Assistance Center P.O. Box 21-8007 Auburn Hills, MI 48321-8007
If you have questions or need any assistance, please contact your dealer or the Chrysler Customer Assistance Center between the hours of 8:00 AM and 8:00 PM, EST, Monday through Friday or Saturday 9:00 AM to 5:00 PM, EST. They can be reached at 1-800-247-9753.
Please keep this letter with your vehicle's other warranty information for future reference if necessary.
The warranty extension applies to the above components only; the other terms of your warranty remain the same.
Chrysler is taking this action to demonstrate its commitment to your continued satisfaction.
Chrysler Group LLC
I am looking at buying a 2004 Pacifica, I took it a mechanic to check over before I purchased it and noticed there that there is a ticking in the engine. They said it could be an injector, but all he did was hold up a stethoscope to it, so it's not 100% that that's the problem. Does anyone else seem to have this issue and if so is it an easy fix or something I should pass on completely. The car has 92K miles on it, and would come with a 3000 mile warranty if I decided to get it. I just have such bad luck with vehicles I can't afford to drop this kind of money if it's something that's gonna be a serious problem. I would appreciate any advice pacifica owners have for me!
Thanks,
The mechanic says it's out of warranty- can't help her but charge full parts and labor. Really?
Any ideas on this? thanks
Did she get a Chrysler extendedwaranty? If so they are covered.
Thanks
My lumbar adjustment broke and it's cost was more than $1,100. I called Chrysler and they paid it all on "Customer Good Will". I have found Chrysler willing to do a lot to keep customer loyality.
farout
I'm having these same issues, and nobody seems to know what it is.
Thanks!
Thank you for contacting the Chrysler Customer Assistance Center in
regards to your 2004 Pacifica Sport.
I am sorry to learn of the issues you have experienced with your
vehicle, as well as the difficulty encountered attempting to speak with
your Case Manager. Your concerns, particularly in view of the
inconvenience involved in this issue, is understandable and I appreciate
the time and effort you took to bring this matter to my attention.
I have updated your file to reflect the information provided in your
recent email message. It will be provided to your Case Manager for their
attention and review.
Thanks again for your email, David.
Sincerely,
Jeff
Customer Service Representative
Chrysler Customer Assistance Center
Original Message Follows:
------------------------
US Customer Service - Chrysler Brand Site
Brief Description:
Customer treatment from Chrysler
Comments:
Approximately 2 weeks ago my 2004 Chrysler Pacifica was diagnosed with a
broken engine cradle. I was shocked that a vehicle with only 60k miles
would require such a major repair. As I felt this was a highly unusual
part
to fail, I did some research and realized I was not the only one to
experience issues with the engine cradle. Chrysler has even extended
the
warranty on the 2004-2005 Chrysler Pacifica for the engine cradle to 10
years or 150K miles for vehicles that have operated in areas of high
road
salt usage (this Pacifica has about 20,000 miles in those areas). Upon
informing my dealer that it may be covered, I was told there is no
record
of this type of warranty extension and I should call Chrysler Customer
Service and initiate a claim. Upon calling customer service I was told
that
no such warranty extension exists (even though my dealer and I both now
have a copy of the warranty from another Chrysler Pacifica owner). I
proceeded to contact the claims department and my information was
submitted
to Ricky in the claims office, within a few days he called and told my
wife
he would be willing to cover the repair under a 70k warranty until he
realized I was not the original owner. I did not understand what the
warranty coverage had to do with the vehicle being with the original
owner
(the local dealer told me the only coverage I had left was an extended
warranty on the EGR valve, this coverage still applied to me being the
second owner) and wished to discuss the issue with him further. After 4
attempts to contact him with no return of my phone calls I spoke with
another agent who told me she would email him and ask to return my
calls.
On 22 July 2011, frustrated and out of options I reached Tristan and
explained my frustration and wished to speak with a supervisor/manager.
I
was told they are all in a meeting for the next hour and he would pass
the
information on so someone would contact me in 1-2 hours. That day has
come
and gone. It amazes me how a company can treat its customers with such
disrespect. One of the comments made to me by a Chrysler representative
was that I have not had a “relationship” with Chrysler. A
“relationship”
works both ways. I have only owned this car for about 6 months and put
less
than 6k miles on it, hardly enough time to build a "relationship" but
the
way Chrysler has acted in this situation raises serious doubts on
whether I
would consider continuing this "relationship" with a new car purchase.
My
previous “relationship” with Chrysler consisted of purchasing a brand
new
1993 Jeep Grand Cherokee at age 23 which I happily owned for 10 years
and
drove for over 85 thousand miles with no major troubles, I expected my
Pacifica to do the same.
Could you please send a copy of the letter to me Frederickroth@msn.com thanks...
Thanks