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Later, I had a major leak from right corner roof front of passenger side. I cleaned and wipped off all seals every time I washed my car, it was parked indoor garage often too. Yet, they will claim the evil "leaf" which may cause the clog. My problem got so bad, that I eventully filed for lemon law and got the car replaced.
Your car should still be under some type of warrantee, I hope. Be nice, but be presistant to VW.
I love this car, but as I read all the others' problems, I learned a lot, and got many ideas and suggestions which made me assertive of my rights.
Best of luck. Read others input if you have time.
Minus $10K is not an option.
I need to Know firly quickly if there are any other leaking issues in Australia.
I have a number who have come to me direct. VW Australia stand fast that there are no leaking EOS in Australia.
Fighting hard here !!
The dealer (alexandria VW, alexandria, va) finally called in the VW HQ factory techs...
they took apart the roof...
It turned out the roof was MISSING an INTERNAL part in the roof....apparently it was not installed at the factory during manufacture...this part channels water to various outtakes....
they installed it, reassembled the roof, been dry as a bone since...
Since this was the first year of production (1997), maybe the folks in Portugal (where the EOS is made), did not understand the German assembly directions, or something lost in translation?
@ the 20,000 mile service, I mentioned to the dealer that there is a minor leak at the junction of the top to passenger side windshield... Long story short, they have had the car on and off over 2 months. Now the car has multiple leaks all over. VW gave me their official statement of "Your car will not leak if it rains on it vertically. But if water hits it in a horizontal angle, it will leak, and that is normal for all Eos's"
Is this true with your cars? I do not know how your experiences have been, but my dealer has been great. The last loaner I had was an Audi Q7, that I had for close to 3 weeks. VW corporate has been very rude to me.
the 20,000 mile service, I mentioned to the dealer that there is a minor leak at the junction of the top to passenger side windshield... Long story short, they have had the car on and off over 2 months. Now the car has multiple leaks all over. VW gave me their official statement of "Your car will not leak if it rains on it vertically. But if water hits it in a horizontal angle, it will leak, and that is normal for all Eos's"
Is this true with your cars? I do not know how your experiences have been, but my dealer has been great. The last loaner I had was an Audi Q7, that I had for close to 3 weeks. VW corporate has been very rude to me.
Can you email me your attorney info? I am in Atlanta and need help with our 2008 EOS.. wxcast at gmail.com
Thanks!
If you accept the excuse of "vertical rain only", I feel sorry for you. Don't take this laying down... horizontally!
I did, other suggested. I got a new car as replacement... eventually.
I own a 2008 Eos and right now my car is at the dealership with the same exact issue. If I have to keep returning the car I might as well go right ahead a contact VW HQ to get this straighten out.
For all those arguing - keep arguing until you get what is rightfully yours
This needs to be a class action suit against VW - too many people are having water leak issues. No wonder the car is not advertised!
So, look up BBB rules, and document everything. If you need additional help, feel free to me. My 2009 is fine so far, but I hardly drive it, only 4,500 miles.
I'm confused, does that mean VW is willing to give you a new car or not? You should stop dealing with the local dealer and communicate only to VW of America. I use the Fairlawn dealer off Rt. 208, they are pretty helpful. If there is more you need, feel free to reply.
Just keep good documentations on your repairs and discontenment of the car. Just in case...
DOES ANYONE HAVE ANY POINTERS when talking to the service manager about this situation? Is there anything I should be aware of? I am going to ask that the carpets and padding be replaced as well as the seats and parts of the A/C as they are all saturated with this horrible stink. Any advice you can supply would be greatly appreciated.
Thanks!!!
The problem doesn't lay directly in the floor! You must consider the seats may be wet too, which you will never get that smell out unless they were too replaced. Something else you really should seriously consider, how long did the previous owner had this problem? Were there rust on electrical wires? What if you have other malfunction later on (when the rust finally eats through), your warranty may be expired, you will have to pay for that repair. What about an unexpected short circuit that safety may be an issue? This is now a time bomb, $ and life.
The only advice I will give you is, return it*. Don't bother jump through hoops like I did. My dealer was very nice, so I gave them the time & effort to try it out. But eventually, I had to file a lemon claim against VW, and they gave me a new Eos.
I understand your disappointment, my eyes water up (not from sadness) just remembering the smell! You made one mistake by accepting the car, you can stop while you are ahead! Please don't go on and waste time, you will regret it even more. Feel free to reply.
I do love my 2nd Eos, I hardly drive it, no leak yet in 10 months. I don't know what sucker got my 1st Eos, I hate to see someone like you get stuck with it, filled with empty promises, and do be aware of electrical problems which may occur down the line. What if it's an airbag? Would you want to risk that?
You asked for advice, I give you the big picture, so you are more prepare to face the battle. Know when to retreat, and when to fight "to the death"? Sorry, but better to freak you out now than seeing you with worse posting.
VW authorized the dealer to pull out the interior and replace the carpets and padding. The interior will be cleaned and put back together. The mold test I had done by a third party industrial hygienist came back clean, so no mold. The smell, according to him, is from the deterioration of the rubber carpet padding which has been breaking down from prolonged exposure to moisture. It gives off a foul odor when doing this. Apparently this is not an uncommon problem for rubber padding or rubber backed carpets when exposed to long term moisture. He said it happens a lot on cement slab floors that take on moisture. He recognized the odor when he came to examine the car. The seals in the car have been replaced with new, redesigned seals and they all assure me the new design does not leak. The car has been water tested and is tight and dry. Going forward VW stated that should this not resolve the issue of the odor they would take the next step which would be to replace the seats as well as trunk liner, etc. So, for the moment all is OK. The car has been at the dealer since Monday and should be back tomorrow. Fingers crossed!
Best of luck to you. I do love this car, but never stop fearing the worst.
As for car wash, I do it myself by hand. My dealer said they replace seals on many Eos and improved the conditions, but he has never smell anything as bad as mine.
Hope you still have some kind of warranty. Best of luck.
The car went back today for them to take a look.
I have filed a claim with VW corporate and will have an answer by Friday. As much as I love the car if they can't fix it, I'd like for them to take it off my hands