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Comments
Gotta Love how WG twists everything around. They withheld information from US, the customers, for about FIVE MONTHS so they could bill our CCs and they hoped we didn't need to get any Car Repairs so we would not learn they were charging us for worthless policies. Then they claim we didn't Cancel SOONER? Maybe if they were a reputable honest company they would have alerted us to the financial screwing over we would soon be getting by having to pay for our own "covered" repairs as well as pay THEM for ZILCH. And somehow, they are getting away with THIS as a defense? Sad.
Well what about WG not informing their policy holders in a timely manner about the NWIG problems? WG claims contempt of court against Global Payments. As the consumer, I'm claiming WG in contempt of ethical business practices and I expect my credit card company to protect me (especially with the interest rate I'm charged with).
These hypocrites need to turn that Chapter 11 into a Chapter 7 fast and liquidate their assets ASAP. I don't see how 11 can save them at this point.
Bankrupt or not, if they want to continue to process credit card payments, they must abide by the terms as set forth to maintain a merchant account or lose it. They have violated their agreement with the credit card companies and have the audacity to claim our money is rightfully theirs for selling worthless policy's??
NWIG's failures have cascaded down to WG. I think banks are playing it smart by protecting their customers where possible. Do banks stand to lose more by protecting one lousy company called warrantygold or protect them and tick off their customers and risk numerous card cancellations? This has affected 65000 people and even a small percentage of us cancelling would have a rippling effect. After all, if you can't trust your bank to protet your money, would you continue to do business with them?
WG, it's too bad you played with our money and tried to shield yourselves with bankruptcy. Your 15 minutes in the industry are up!
Their major defense should be to tell me I was STUPID for trusting them, I should have READ every detail of the contract (such as I was told I could get a Pro-Rated refund but the Rep neglected to mention it would be pro-rated all the way back to the day I purchased the car; THAT fact alone would have alerted me and stopped me from purchasing this policy!) and I should be happy I didn't pay my last few payments due on the worthless contract!
WG, may you not RIP.
WG has no intention of honoring our contracts, yet it believes it has the right to keep our money anyway. This company is evil, and our laws stink when it comes to protecting the consumer. What a horrible, disgusting situation this is.
I wonder how the judge would rule if he or his family held a few pre-June contracts?
I just received a postcard in the mail from a company that starts off "While we cannot do anything to help you recover your loss, we can offer you a new XXX vehicle service contract at a greatly reduced price". Blah, blah, blah.
Yeah, right! Never again. Lesson learned.
I've filed NO claims through the courts for "public records" as you state & am already receiving stuff.
Call it adding salt to the wound.
I firmly believe that WG is negotiating with the Texas AG to "assume" at least some of the Texas contracts so they don't lose their Texas license. Good for Texans, bad for the rest of us! My personal feeling is that, unless WG treats all its creditors equally, it should be forced out of business.
By the way, for you non-Texans, the deadline to object to this motion is 21 Dec 2003, less than a week away.
=================================================================- ===
Porter, Rogers, Dahlman & Gordon
Attn: Lynn Hamilton Butler
2600 Via Fortuna, Suite 130
Austin, TX 78746
Subject: Objection to “AGREED MOTION TO AMEND AND SUPPLEMENT NOVEMBER 19, 2003 ORDER GRANTING WARRANTY GOLD’S FIRST DAY MOTION TO REJECT ALL PRE-JUNE 7, 2003 CUSTOMER EXTENDED WARRANTY CONTRACTS”
Re: Warranty Gold, Ltd., Bankruptcy Case Number 03-15721
1. Although I admire what the Texas Attorney General has done on behalf of Texas contract holders, and although I do not wish to harm any fellow pre-June 7th contract holder in Texas, I must object to this agreed motion because I believe it may be detrimental at some point in the future to creditors not residing in Texas.
2. I realize this motion does not mean that the debtor will assume or honor the Texas contracts. However, I firmly believe it may be a first step in negotiating just that. Should Warranty Gold, in fact, eventually assume just the Texas contracts while still rejecting all others, I believe it would not only be discriminatory, it would also be financially detrimental to all non-Texas contract holders, because it would likely reduce the available assets from which to pay claims and issue refunds to contract holders in all the other states. I feel the court should apply the intent of 11 USC § 365 equally and fairly to all contract holders. Consequently, if there are non-executory contracts in Texas that should be carved out, that same consideration should be applied across the board, nationwide.
3. Should the court stipulate in its order that if Warranty Gold eventually assumes any of the Texas contracts it must also assume all other like contracts, nationwide, I will respectfully withdraw my objection.
Sincerely,
cc: Texas AG's Office
A couple of weeks after I started my website, I started receiving phone calls AT WORK stating I had signed up for more information about products/services on their website.
One was a work at home scam, one was for debt consolidation.. and there were a couple more, too.
I FIRMLY believe it was WG or an employee of WG who did this.
I am receving spam from other extended warranty companies now, too.
Ray T.
I now understand WHY N.Y State won't allow them to sell here, their disreputable and N.Y was one up on their business practices evidentally. I believe it had a lot to do with the fact they use a risk retention group (NWIG)to operate thru. We all know what happened with them ! Be thankful you only bought one policy I bought 2.
Wish I had known.
Ray T.
Warranty Gold was issued a cease and decist order on 11/25/2003 from doing business in Florida. I'd bet other states will be doing the same and the whole house of cards will crumble in due time.
Maybe this would make an interesting follow-up news story - are you really Protected by your credit card company? How are disputes handled - OR MIS-handled?
Anybody else having difficulty with their disputes?
I think I need a JOB WITH Warranty Gold.
Where are the Consumer Advocates to help us??
UNITED STATES BANKRUPTCY COURT
Western District of Texas
Chapter 11 Limited Partnership Asset Case
In re Warranty Gold, Ltd, Case number 03-15721
Notice Of Hearing On Order Granting Amended Motion To Reject All Pre-June 7, 2003 Customer Extended Warranty Contracts and to Modify and Extend Response Deadline
Hearing Date: Thursday, January 8, 2004 At 1:30 P.M. ON NOVEMBER 12, 2003, THE BANKRUPTCY COURT ENTERED AN ORDER AT THE DEBTOR'S REQUEST REJECTING ALL EXTENDED WARRANTY CONTRACTS SOLD BY WARRANTY GOLD PRIOR TO JUNE 7, 2003.
NUMEROUS PARTIES HAVE FILED OBJECTIONS TO THE ENTRY OF THAT ORDER. THE COURT WILL HOLD A SUBSTANTIVE HEARING ON THE NOVEMBER 12, 2003 ORDER ON THURSDAY, JANUARY 8, 2004 AT 1:30 P.M. IN BANKRUPTCY COURTROOM #1, TEXAS 78701.
ANY PARTY THAT WISHES TO PURSUE ITS OBJECTION TO THE NOVEMBER 12, 2003 ORDER MUST ATTEND THE JANUARY 8, 2004 HEARING. IF AN OBJECTING PARTY DOES NOT ATTEND THE JANUARY 8 HEARING, ITS OBJECTION MAY NOT BE CONSIDERED BY THE COURT.
ATTORNEY FOR WARRANTY GOLD, LTD.
On another note with credit card company, should you decide to cancel your card with a $0 balance, taking full advantage of temporary credit while dispute is being heard and cc company rules against the dispute you (we) can have a permanent blemish on our credit report and difficlty in the future gaining credit.......as Iv'e been told.
So much for that approach.
Ray T.
I spent 9 years fighting Workers Compensation for this small amount of money but I sure didn’t send them $1100.00 for a worthless piece of paper.
I wonder if the company was even allowed to sell in the state if Indiana, I have seen no indications that another Hoosier has become a victim of this mess, is there anyone from In.
I never imagined that I would need to keep checking up on this company like one would have to check on teenagers with a pocket full of cash.
I am not happy.
My warning is to KEEP ON TOP of your CC Companies and make sure your dispute is being handled properly as mine WAS NOT. It takes WEEKS for these CC companies to update us and our accounts. I hope WG did not fight your dispute garnes, but with WG, it pays to be safe than sorry.
My CC action date that WG must respond by is just after the hearing date. Anyone know if that is a bad thing?
I'm a little paranoid posting too much information here since it would not surprise me if WG reads these posts.
they issued mine 40 days ago..hope it will stay
This did happen to my wife about 10-12 years ago. While I found it obsurd the fact still remained. The consumer always get's it in the end...........ouch !
Ray T.
In November I was again advised that my previous credits were being rebilled based upon WG's response. I also received yet another bill for that month. I again called AMEX and they had me fax them a letter detailing what has occurred. I was told that August, September, October and November were still the subject of a temporary credit.
I just received yet a thrid notification from AMEX that they were rebilling my account based upon what WG had to say. Attached was WG's response. The response discusses how they are dong everything they can to get the money back from the Cayman Islands blah, blah, blah. They never once said that they were provding the service I purchased. They then mentioned the bankruptcy. I again got on the phone with AMEX who told me they would again put everything into dispute again.
The point of this is that WG is not going to give up on stealing your money. You must stay on top of your CC company. And this is only to prevent paying out more money. I don't see any effort to get money back.
I think the main problem is WG has legally stolen our money and my CC - if they give me a credit - will be the monetary loser for a portion of the credit and they have no intention of losing money. I proved WG continued charging me for MONTHS and refused to honor the agreement. But if Mastercard/Visa only allows X number of days for a chargeback whether it be for fraud, deception or not providing what we purchased, or in Warranty Gold's case, ALL of these, who pays for the additional chargebacks? Not WG. This is just my theory - anyone with some knowledge, please help!
I cannot believe CC companies/merchant services will let WG get away with blatantly stealing money without honoring the contracts, but they ARE doing this. PERIOD. The News Media covered WG's ripping consumers off, now it's time for the Media to investigate how our credit card companies WILL NOT protect us.
Mine seems to be cooperative, at least at this point. I will be keeping up on them. My primary contact in disputes is on vacation until 1/5/04, so I'll know more in another week.
If anyone gets the news media involved, count me in to give my account.
"Where are the Consumer Advocates to help us??
Yes.....PLEASE ....where are the Consumer Advocates to help. Where is Ralph Nader when you need him?
Warranty Gold how can you put the screws to all those good people who trusted in you, paid you in full and deserved to have there policy honored.??You are really bad people. You may have run off with all our money and faith but in the end it is YOU who will ultimately pay.
xpfshost
I will pay off the balance and BURN the DISCOVER CARD, they have lost a customer since 87 and could care less.
I hope they remember there is power in numbers and as word spreads on how they are not customer oriented, disgruntled DC customers will pull the plug also.
Next step is to follow thru with the court system and send an inquiry to the lawyer listed on the mass mailing form WG.
They may have won the battle but not the war..........
Ray T.
You may think they "should" do the right thing but they don't. Plus when all else fails, as I made my points to them and they had no more answers, they roll out the ole "your dispute was beyond the 180 day limit". No matter that I would have met that deadline, had Warranty Gold given me notice on June 6 that they no longer were honoring contracts instead of September 15th.
Discover Card does not care to help and are holding firm to their decision. Once again they put the screws to the customer and back the merchant! I will enjoy burning the card and mailing it back to them with final payment.
Ray T.
We probably represent such a tiny fraction of their cardholders, these issuers don't care I was ripped off since I owe THEM the money now. And I too will be destroying my Card but I am sure the rep opening my envelope and letter explaining why I am cancelling will care even less than the Higher Management that didn't care about my dispute. They totally disgust me and I know whether I am a customer means nothing to them, as the bigger the company, the worse the service since apparently, I need them more than they need me.
Funny how our CC companies seemed so helpful and caring in the beginning until WG fought back with the "We used the LAW to legally rip these people off" defense. Nobody cares.
Awaiting my official letter denying my dispute and it's off to the Media with that and all of my docs. Since the media hasn't said much about CC denying chargebacks - should I look forward to their not helping either? If I lose my money it is not going to be without a FIGHT.
Guessing about the future 7 years in advance is a sure way to be wrong.
$1500 just doesn't cover an $8,000 risk especially when all policy holder could have some claims in the period........no car is 100% reliable to 100,000 miles.
If they had been able to charge $3,000 for policies things might have turn out different, but people wouldn't buy at that rate.
On many car I would want $5,000 to cover 100,000 miles from a 35k factory warranty.