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Dealer's Tricks - bait & switch, etc.

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  • bobstbobst Member Posts: 1,776
    Wasn't there a true story about one 'buyer' who took one car for a test drive and then traded it in for a car at a different dealer?
  • black_tulipblack_tulip Member Posts: 435
    #1552wow...nothing like a blanket statement to show us your ignorance.

    #1556despite what people in California think, there are 49 other states who would prefer not to be compared with such a screwed up state filled with screwed up people.

    Audi, I find it remarkable that first you chide Chuck for making blanket statements, and, in the same breath, categorize an entire state as "screwed up".

    Let's see...
    The appropriate thing to say would have been...

    "My personal experience, about inhabitants of CA, has not been good. I have only dealt with stereotypical Californians"....not a blanket statement like all Californians are screwed up. :)
  • audia8qaudia8q Member Posts: 3,138
    Glad to see somebody caught on...lol
  • chuck1chuck1 Member Posts: 1,405
    1) "My trade's title is clear, no salvage or water damage..."

    2)"I make $60,000 a year, and I've been on the job 8 years.."

    3) "Oh, that collection? I paid it - the bureau is wrong..."

    4) "Bad check? It's the bank's fault..."

    Of all the statements above, only statement #3 can be plausible. I have seen instances myself were credit bureaus had bad information. Driftracer, since all of the above information can be obtained by someone doing an inquiry, some people have to be idiots to think they can lie. I will take your word that the above happens. Me, I have a FICO that puts me in a position where I don't even think about lyling!
  • stickguystickguy Member Posts: 53,384
    a good rule to live by: "people are idiots"

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • rroyce10rroyce10 Member Posts: 9,332
     ....... I will let you "debate" with the others til' the second coming of Jesus, me, I have some golf to play ... but one of your statements were: ** take the "true cost" of the vehicle and offer "X Amount" over the invoice (figuring in the holdback). **

                          I have been doing this for a few years, since when has holdback ever been a profit center or even close to it.? .. maybe thats why (to use your statement again) ** I go from one dealer to the next until one accepts my "offer" ** ~ maybe thats why it takes you that 100 mile drive to find out you can't buy that vehicle for that price ....

                       Just like my Great Grand Daddy use to say: "Common sense just isn't common" ...l.o.l....................

                                            Terry.
  • occupant1occupant1 Member Posts: 412
    These are technically, legal and legitimate offers, but some people may not understand the terms well until they're halfway through their buying process...

    Dealers around Dallas have begun having "Half Off Sales". They advertise, for example, a new 2004 Camry for $11,422. The thing is, it's a lease, or a balloon, and you end up with a substantial payment at the end, or you can turn it in and pay damages and mileage penalties. The leases are for 12,000 miles a year, I drive that much in 2 months. Dallas is a high mileage area, most people drive 16-20K a year or more. The cost of a higher mileage lease wouldn't have such an attractive baiting price, though.

    Second is what I call the "Ridiculous Payment" sales. This is, say, a $37,000 2004 Suburban for $189 a month. Sure, $189 a month for the first 3 months, then bumped up to $659 a month for the duration of the lease/purchase.

    Third is the "Magic Trade-In" where a dealer offers $3000 or $5000 for a trade-in and then shows pictures of cars being smashed and set on fire, etc. This is usually a Kia dealer, but some others do it, too. The thing is, they keep the rebates, which are sometimes more than the trade-in value and you're paying over MSRP before you can say, "upside down". Works fine for people with 3-5K in negative equity, but then they end up paying full list for a car that will depreciate faster. Best to use this deal only if you're ALREADY driving a Kia.

    Fourth and final is the "hidden" down payment or trade. This I saw up in Indianapolis and Columbus a few months back. They offer a great sale price, like a new Cavalier coupe (MSRP $10,700) for $7495. Then in fine print, they say "after $3000 down payment or trade equity" Bait and Switch, you think you're getting a $7500 Cavalier, but you have to part with your paid-for '99 Cavalier first.

    And my parents wonder why I only buy cheap cars from auctions, small dealers, and private owners.
  • rroyce10rroyce10 Member Posts: 9,332
    ...... Nothing new there, Florida dealers have had all 4 of these types of Ad's since 96/97 ..

                  I think what happens is dealers will use them until the "action" runs out and they try something different, kinda like furniture and computer stores, 6 months same as cash - no payments for 24 months - no interest for 60 months .l.o.l.... whatever it takes to spur the business .......... :)

                             Terry.
  • oldcorvettefanoldcorvettefan Member Posts: 17
    I attempted to purchase an 04 Blazer from Bill Jacobs Chevrolet in Joliet.

    I drove another Blazer on the day I was at the dealership (the one I was interested in wouldn't start). We then sat down, and after some intial dancing, I offered an out-the-door price of $22,500 (assigning the rebate to the dealer). They surprised me with a counter-offer of $21,900 if I would decide right then. I told the salse guy that if the offer was good on Saturday, it would be good on Monday, and asked for an email/fax confirmation of the deal. Yesterday (Thursday) I received a fax, and they threw an extra thousand in on a line called "Partial Payment" where the $5000 rebate was listed. This extra charge allowed them to control the out-the-door price (after they added in a mystery charge of $7.50 on a blank line on their offer sheet).

    If they were going to do all that, why not offer the vehicle for free, with a few minor tweaks to the "Partial Payment" section!

    I've sent them an email offering to tell them exactly what I think of their practices.

    Steven
  • audia8qaudia8q Member Posts: 3,138
    I'm not following....maybe you can clarify for me.

    If you had purchased the car when it was offered to you for $21,900 none of this other stuff would have come up? Why didn't you take advantage of the offer right then? Seems to me there is more tot his story or you made an offer that you were not willing to back up. The way I see it, and you can claify for us with more details, you were only threating to buy...otherwise you would have jumped at his counter offer..since it was $600 less than your offer.

    what am I missing?
  • chuck1chuck1 Member Posts: 1,405
    It's really something to hear those in the business defend these underhand tactics that Car Dealers use to sell cars. As I said before, and I caught a lot of Cra* for it, most of the car dealers I have run in to in the past are crooks, plain and simple. They use those screamer ads to prey on unsuspecting buyers who don't know any better. In the Sunday paper it reads "2004 New Ford F150's (notice the plural) for 14,995.00* then way below on the bottom of the full page ad (if the printing press didn't smudge that day) it says ONE ONLY. If this isn't deception when something is stated in plural, and then stated as "one only" what is? On the news magazine 20/20 two weeks ago, they did a feature on cell phone companies and plans. Guess what came in second with the most consumer complaints... that's right CAR DEALERS!!!
  • bobstbobst Member Posts: 1,776
    Yes, since "F150's" is plural it implies that multiple vehicles like that are on sale for that price.

    However, it doesn't say they are all at that particular store. That store may have one, and another store in a different state may have another. Clearly, that justifies the use of the plural. QED
  • chuck1chuck1 Member Posts: 1,405
    "However, it doesn't say they are all at that particular store. That store may have one, and another store in a different state may have another. Clearly, that justifies the use of the plural."

    Here is another wacky justification by someone who has to be in the business. How do I know? No consumer would possibly have a thought process like this. No one expects this kind of deceit. Again, used mainly to catch unsuspecting buyers.........
  • bowke28bowke28 Member Posts: 2,185
    chuck, i think its time for you to do some research on your own, away from the forum for awhile. not only is bobst NOT in the car business, but i can just hear the laughter from not only bobst, but all the people on here that know what they are talking about. of all the people on here, bobst is the LEAST likely to ever sell cars.

    (laughing inside)
  • chuck1chuck1 Member Posts: 1,405
    OK, I'm wrong about him selling cars. However, it is still the most wacky explanation/justification I have heard. At least in the Car Max ads, they list their used cars and the selling price and THE LOCATION OF WHERE EACH CAR IS, in additon to the VIN number. Maybe that's what the "Screamer Ad Dealers" should do. I can see it now, Ford F150's; 1 in Los Angeles, 1 in Chicago, 1 in Hawaii, 1 in Iowa, GIVE ME A BREAK..........
  • bowke28bowke28 Member Posts: 2,185
    i would bet that the ad actually reads: "f150's AS LOW AS..."
  • blh7068blh7068 Member Posts: 375
    2004 New Ford F150's FROM 14,995.00*
  • bowke28bowke28 Member Posts: 2,185
    yeah...that too.
  • 20992099 Member Posts: 63
    People want to believe something thats too good to be true and go to "get theirs" before they are all gone. The ads do what they are designed to do, get people into these places to be "worked over". Likewise the tent sales, "we will pay off your car no matter what you owe", the "slasher" sales with used cars for $99, etc. etc. If they didn't generate traffic, dealers wouldn't do them. As long as human nature is what it is, it will continue. This has all been said here before, probably many times. And I am a former car salesman (17 years in the business) and never worked in one of those places and never would.
  • leeandginaleeandgina Member Posts: 38
    Ive noticed a lot more ads now will say something like "Chevord Econobucket only $5000!!! then the small print mentions some obscure terms and conditions that 1 in 100,000 would qualify for (like you must be a new grad AND in the military AND have a FICO over 800 AND are currently an owner of a Econobucket :)). I also see a lot more where the price includes "$3000 cash down or trade money" in very small print.
  • chuck1chuck1 Member Posts: 1,405
    "People want to believe something thats too good to be true and go to "get theirs" before they are all gone. The ads do what they are designed to do, get people into these places to be "worked over". Likewise the tent sales, "we will pay off your car no matter what you owe"

    I will agree with you halfway on this one. The "screamer ads" will work on people who are naive and unsuspecting. The rest of us (most people) know there is no such thing as a free lunch. This type of advertising just perpetuates the typical negative reputation that the car business has been known for.
  • bowke28bowke28 Member Posts: 2,185
    "The rest of us (most people)"

    and youd be surprised how many people respond to the screamer ads. these dealers still sell lots of cars, even with treating people badly. wonder why...
  • chuck1chuck1 Member Posts: 1,405
    "even with treating people badly."

    Well, I think you just made my point about the reputation being deserved!
  • driftracerdriftracer Member Posts: 2,448
    for the mega dealers with screamer ads, not all dealers. Your prejudice is showing through, again, chuck, and you're demeaning some very good car biz people who come here to help consumers and help right the wrongs of the losers in the car business.
  • chuck1chuck1 Member Posts: 1,405
    Nope, I don't mean to put down the good guys like Isell and the others. It's just that very, very sadly they are in the small minority. The rest are crooks, plain and simple. It's not just me, read the posts on the various boards, consumer surveys, etc. They tell the story. The car buying process is sadly one of the most miserable experience the MAJORITY of people have to deal with. For those (consumers) with less experience in the car buying process, it can be VERY PAINFUL.
  • driftracerdriftracer Member Posts: 2,448
    it's painful due to consumer's own fault. They don't do any research, they go in expecting a $27,000 car to be available for $250 a month with no money down, they're $7k flipped in their trade, have credit issues, lie about their income, then whine and cry because they've had a bad experience at the dealership and blame those dishonest, crook-type salespeople for their woes.

    Give me a break, chuck.

    Sure, there are bad salespeople out there, no doubt - it's easier, though, to group them all together to make up a scenario to make you feel better about a lousy car buying experience that you brought on yourself.

    I've seen it hundreds of times - the guy comes home from the dealer with his OLD car and his neighbor says "I thought you were buying a new car today?". The "buyer", not being honest that his credit was tanked and he was flipped in his trade and had no money to put down, says "those [non-permissible content removed] car guys - they tried to steal my trade! They wanted to give me 7 grand less than it was worth".

    Never mind that the guy can't figure out that what you owe and what the car's worth have nothing to do with each other. The neighbor sides with the "buyer" and the bad guy car salesman legend continues...

    Give me a break, chuck. As long as we have consumers who put themselves in that (those) position(s), we'll continue the urban legend of the leisure suit-wearing, bad haircut having, white shoe sportin', 1970's era lying, cheatin' salesman. I think you've been watching too much TV.
  • driftracerdriftracer Member Posts: 2,448
    so you're not judging me at all -

    This chuck guy wants to paint everyone with a broad stroke, and that's no only showing prejudice, it's very narrow-minded. It's just like saying all cops eat donuts - that's stupid, and comes from comedian's jokes and TV shows.

    There are a few pudgy officers who actually know when the fresh batch at Krispy Kreme is finished, but I'd say that 95% of all cops, knowing the physical requirments of their jobs, stay away from donuts because they'll have to pay for it in the gym or running on the street.
  • bobstbobst Member Posts: 1,776
    I guess that you are saying that some nasty car dealers take advantage of uninformed buyers.

    I think buying TVs is different. We are very ignorant about TVs, but we got one recently at Circuit City for about $700, and it seems very nice to us. I doubt that more knowledgable buyers would have gotten a much beter deal.

    You, and many others, probably wish that buying a car would be as simple as buying a TV. I can understand that.

    On the other hand, many of us like car-buying just like it is and we don't want to see any changes. We have adapted our behavior to suit reality, just like our ancestors did to avoid being wiped out like the dinosaurs were.
  • bowke28bowke28 Member Posts: 2,185
    careful, bobst...he might take that as a threat to wipe him out. ;-)
  • redsoxrobredsoxrob Member Posts: 11
    I'm negotiating a price on a Subaru Outback Wagon, and the dealer tells me they generally pay Kelly Blue Book trade in values. He then punches my car (00 Volkswagon Jetta GLS) into KBB's website and brings me the printout showing it is worth $8800. I made an offer on the Ouback based on that trade in amount. He said he couldnt' sell the car for that much. I said fine, clean it up (the Outback hadn't been reconditioned yet) and I'll come look at it again.

    I returned two days later and the Outback had been cleaned and detailed etc... I told him it looked good and was prepared to make another offer. He said they'd appraise my Jetta for trade-in, then we could negotiate form there. He came back saying they could only pay $8200 for the Jetta cause it needed tires.

    So, my question is, when KBB says a 4 year old car, with 37,000 miles on it is worth $8800, doesn't that assume worn tires?
  • driftracerdriftracer Member Posts: 2,448
    never assume worn anything - every book (KBB, Galves, NADA) call for deductions for maintenance and repairs.

    I don't understand the $600 difference, though - if your car needed tires the second time you were there, it needed tires the first time you were there....

    Unless you didn't bring the car the first time...
  • mirthmirth Member Posts: 1,212
    ...KBB's "Good" rating (they go Excellent, Good, Fair, Poor) assumes that the tires have "substantial" tread life left in them. If your tires are worn, that drops you into "Fair" and could easily explain the $600 drop in KBB. But this is because KBB is only a so-so reader of the market. Did you try plugging your car into KBB and see what you came up with?

    Ultimately though, whatever the dealer says, they're most likely going to be wholesaling your car, so if KBB is way above wholesale they'll "give" you KBB on your trade but then pump up the sales price to cover it. Check with Terry on the Real World Trade-in Values thread to see what your Jetta is really worth.
  • redsoxrobredsoxrob Member Posts: 11
    The car was there the first time around, they just didn't give it a 'physical appraisal' because apparently I hadn't given them an offer worthy of their time.

    But seriously, the tires appear to have at least 10K miles left on them. And otherwise, the car is in spectacular condition. And the $8800 is based on KBB's 'good' rating.

    I just feel like they're trying to hit me for another $600 just because they can. If the Jetta is realistically only worth $8200 in trade, maybe I'll just go back and do the deal.
  • redsoxrobredsoxrob Member Posts: 11
    Who's Terry?
  • mirthmirth Member Posts: 1,212
    Terry's a dealer who graciously gives his time here on Edmunds to tell people what their heaps...er, I mean previously owned vehicles...are really worth. ;-)
  • nkp746nkp746 Member Posts: 1
    In the process of buying my first new car in over 5 years. (Ford Focus ZXW) The dealer wants to sell me a "Protection Package" that treats the exterior and interior of the car. Renewable every 5 years, plan continues for life. On the exterior, supposed to help (but not eliminate) dings, etc. Less chance of damaging the paint, as it "seals it" On the interior, they treat it and any spill, stain, etc from a list of items is guaranteed to come out. I am told it is blessed by Ford that this package is offered. Well, the cost (at a discount) is $799. They tell me it takes 6 hours to do. Is this a legit package? $800 seems high. I do have two young boys, and I know I will have spills inside- but would I be better off with a bottle of Armour All for the vinyl and a store bought fabric treatment???

    I am having a hard time with $800 for this "wonderful" package.
  • leeandginaleeandgina Member Posts: 38
    Buy some good wax and a can of scotch guard and prepare to save yourself $750 :)

    Sealing the paint is pointless and can actually hurt the car - my volvo owners guide tells me not to even polish the car (wax is ok though) for the first year so the paint can harden properly. Scotchguard in a can works ok too, just tell your kids to be careful :) (yeah, i know)
  • chuck1chuck1 Member Posts: 1,405
    This is a package that does nothing but help the dealer line his pocket with gross profit. The "paint protection package" is pure nonsense. Unless you wrap your car in foam rubber (or buy a Saturn w/plastic panels), there isn't any way to begin to prevent dings. A far as protecting the paint, the paint has a clear coat from the factory and will do fine with a once a week car wash and a once a month wax treatment. This is a case of gross misrepresentation by the dealer. Also, your right, buy a can of a "scotch guard" like product for $7.00 or $8.00 dollars, follow the instructions and apply it yourself.
    IT SEEMS IT'S BUSINESS AS USUAL IN THE F&I OFFICE!
    GIVE ME A BREAK!!!
  • exb0exb0 Member Posts: 539
    Just happened to look over a pamphlet from my dealer that describes their Detail Services. Two items I find very interesting:

    Interior Guard $89.95
    - Leather and Vinyl Treatment
    - Front and Rear Vacuum
    - Fabric Sealant

    Paint Protector $89.95
    - Hand Wash
    - Chamois Dry
    - Apply Paint Seal

    I don’t know if this worth the money, but it sure is a lot cheaper than $800 your dealer is pushing these services for.
  • bobstbobst Member Posts: 1,776
    I sure don't want no dealer doing those things to my car.

    I think a man who would pay someone to wash his precious car is the kind of man who would pay to have his wife artificially inseminated because his time is too valuable.

    So my advice is to take care of your car by yourself and use the money you save to take your wife out to dinner. Anyone disagree?
  • livinginsclivinginsc Member Posts: 7
    Today we purchased a 04 Highlander, we were painfully explicit on the list of extras we wanted on the car, after much negotiating we settled on a price. My new car won't arrive until next week, but I was assured that it is identical to the one that I specified while negotiating, my buyer's order has the VIN number of the new vehicle on it, so tonight I visited their website to ensure that I was getting the car I wanted. I was able to find the one that is on the paperwork, but this car is loaded, it has a bunch of features on it that I did not want nor ask for. Now here I sit 5 a.m. because I cannot sleep, does this mean I'll be getting a loaded car for the price we negotiated? Or will they tell me they cannot find my car (after telling me they did) and try to sell me this one? Isn't my order a contract? Need advice quick please!
  • isellhondasisellhondas Member Posts: 20,342
    You don't have to accept the car if it's not the one you ordered.

    Call your salesperson and share your concerns.
  • mirthmirth Member Posts: 1,212
    ...is that the website is wrong or is just listing all the POSSIBLE options on the car and not the ACTUAL options. Or that it's just wrong.

    Obviously since you ordered the car you don't have an immediate pressing need for it. So if something is wrong with the options, don't buy and just re-order - either from this dealer or another one. It's certainly not something you should be losing sleep over.
  • foobar555foobar555 Member Posts: 3
    I purchased a car the other day. When the contract was printed, the dealer put the sale price at $2k under the negotiated price. When I singed the contract I did not notice that it was for less money. Of course, I received a call the next day and they want to redo the contract.

    Is this trickery by the dealer? When I talked to the salesman, he stated that "I am in danger of losing the low finance rate since they cannot send the contract to the financer until this is resolved."

    Also, what are the legal ramifications? Am I legally obliged to redo the contract?
  • rroyce10rroyce10 Member Posts: 9,332
    ** sale price at $2k UNDER the negotiated price **

                  Would you want the contract redone if the price was OVER the negotiated price hmmm.?

                                 Terry.
  • bowke28bowke28 Member Posts: 2,185
    you arent legally obligated to do anything...but if you dont, then you have to give the car back. you were prepared to buy at the original price, so be a man and go sign what you agreed to.
  • foobar555foobar555 Member Posts: 3
    why do you have to give the car back?
  • foobar555foobar555 Member Posts: 3
    You must be joking. Be a man and give them more money, No way. Your the man for getting a better deal. Go out for a nice dinner in your new car.
  • rroyce10rroyce10 Member Posts: 9,332
    ..... ** Your the man for getting a better deal **

               From your lips to God's ear, you said: *When the contract was printed, the dealer put the sale price at $2k under the negotiated price. When I singed the contract I did not notice that it was for less money*

                  You didn't notice the figures, fine, it was a mistake .. but the question still is: Would You want them to change the contract if they had made a $2,000 mistake Not in your favor ..?!?

             ** Is this trickery by the dealer? ** .... your kidding right.? ... you owe the dealer, the dealer doesn't "owe" you .l.o.l.. .... I would stay in good terms, because they have a written contract that will show the correct figures, it could get very ugly for your side ..

                                      Terry.
  • bowke28bowke28 Member Posts: 2,185
    "Your the man for getting a better deal."

    he didnt GET a better deal. it was a mistake. if you really feel that way, then you are less scrupulous than the worst dealers.
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