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Fight for recall of CVT for Nissan Rogues and the like

jc2010jc2010 Posts: 31
edited April 24 in Nissan
I am reading that many consumers are having issues with brand new nissans and their CVT's...inlcuding mine. Just bought a new rogue in April. Drove it from NY to Maine with 1700 miles on it and trouble began. The service engine light came on and we had trouble accelerating...both in drive and in reverse. I believe this is a safety issue and should be brought to a higher level. I heard from multiple dealers that they are starting to see this issue as well, but Nissan doesn't seem to know how to correct it. I am giving them time to correct the issue with my rogue, but if they do not correct it and do not reimburse me for an extra night of accommodations due to us getting stuck in MA on the way home and a rent a car which I am avoiding for right now due to cost, I will be writing to my congressman and to the senate to make them aware of the safety issue this is causing all of us. We lost acceleration power while coming out of a toll on Rt. 95 and when trying to get back onto the highway after filling the rogue with gas, the acceleration was so horrible that I didn't chance getting onto that highway with oncoming traffic...I believe on Rt. 1 in MA. If I was an inexperienced driver or just thought that the rogue would've made it onto that highway, there would've been a major accident causing bodily injury or death to myself and my husband and to all others involved. This is a huge safety concern and I feel we need to ban together to get this taken care of quickly!!! The CVT's, I was told from one of the dealers are on International back order...that in itself tells us something and also, the fact that the warranty for the CVT has been extended from 5 years/60K miles to 10 years/120K miles....that says something else. This is a huge issue causing many of us an inconvenience but also putting us in danger. I've already contacted Nissan NA and Nissan consumer affairs. If I don't hear anything from them soon or if I don't like what I am hearing, I will be escalating it from here. Consumers...let's stick together!!!!
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Comments

  • omaitaomaita Posts: 16
    Interesting, I didn't have any problem yet with my 09 Rogue AWD, There was a recall couple months ago to upgrade a software.
  • ... we recently purchased two '10 Rogue SL's, and have had absolutely no issues whatsoever ... well, maybe the MPG aren't quite what we expected, but both vehicles are performing beautifully. We've read much about the CVT "drone," but find it inconsequential. We'd be glad to join you in your quest, but we have not experienced any trouble. We wish you well.
  • I agree. Something needs to be done. But what? I purchased a 2010 rogue. after 200 mi. it needed a new CVT transmission. This was only determined after replacing a,"coupler", rear differential, and after bringing in an"engineer from Nissan they installed a new transmission. This noise came back though not as often. I feel that it is happening more and more frequently. I brought the car to Nissan and the mechanic said that the noise/vibration is normal. In fact my rouge," actually made less noise than the three he drove for comparison after replacing my transmission. Should I be happy about this? As for Nissan Consumer affairs(LOL). They came just short of telling me to pound sand. I'm fit to be tied here. Any ideas/input.
  • jc2010jc2010 Posts: 31
    Mine didn't make the noise that I'm reading everyone else is reading about...although I'm worried that when I get it back, it will. How old is your rogue now? B/c my issue caused a safety issue to both my husband and I and others on the road, I have emailed the National Safety Commission and gave them a brief summary of my concern. They do need enough complaints for something to be recalled...but b/c the noise issue is more of a nuisance and not safety, I don't think you can place a complaint with them..at least it wouldn't go anywhere. Heck, my complaint won't go anywhere either...we need #'s!!! Yeah...consumer affairs is a waste of people getting paid!! That's for sure. I'm not sure what Nissan is paying them to do. Blow smoke is about it. It is so damn frustrating, I know. I'm bringing mine in tomorrow for the replacement and should have it back on Tuesday. If it starts to make noise, you bet I will make a stink. I will figure something out as should all of us. This is totally unacceptable. Pass the word around to family, friends, etc...and Nissan will begin to be hurt by this lack of attention or quality to their product. I pass the word around to many I speak to and warn them....DO NOT BUY NISSAN!!!! I tell them about the warranty extension..and right there, their eyes light up. That, in itself, says alot. Then I tell them about the acceleration issue we experienced. They will think twice before stepping into a Nissan dealer. How many times have you had your rogue repaired. Only the one time? Will they not replace it again. The answer they gave you is unacceptable. I work in a building where I have access to the press, and if I have to, I will take it there. Check your local news stations and things like that. We need to make a stink about it. Try the better business bureau..put a complaint in there. Also, I want to get in touch with someone at consumer reports....they praise the CVT. I think we need to tell them otherwise. Spread the word...that's what we need to do...by any means possible. Let me know how you make out. It will take some energy and drive...but the more that complain the better off we will be!!!!!
  • basskitcasebasskitcase Posts: 11
    edited August 2010
    I got this three weeks ago and it was in the shop for 10 days. I can't tell you how upset I am. I was talking to a service guy and was asking about returning the car or getting a replacement. I mentioned that not too long ago my brother-in-law had a similar issue w/ his jeep and it took about a month but they gave him a new one. You what he told me? "Nissan is at a different level that jeep, who has been struggling lately for sales. They will do just about anything to keep a customer in a Jeep". WHAT?????? He must have been the owners nephew because I would have dropped the ax a while ago. He was even making jokes about it. I have to stop know. I won't be able to get any sleep after this
  • testagmtestagm Posts: 7
    I am so disappointed to report that three weeks after purchasing a new 2010 AWD Nissan Rogue SL, I too have already had a scary experience. I was driving around town, stopped at a red left turn arrow. When the arrow turned green, I stepped on the gas and the car just wouldn't get through the intersection. I felt like the car was in neutral! Fortunately I had the arrow and oncoming traffic wasn't coming at me at full speed. It took me about 20 seconds to make it through the intersection and I pulled safely into a parking lot to see what was going on. I was stunned and confused and checked to make sure every setting and gear was in correct position. It was. As a test, I stopped the vehicle in the parking lot, tried to accelerate and barely moved. I proceeded to give it more and more gas, eventually flooring it, and couldn't get going faster than 5 mph. I don't know how long this power failure would have lasted because I had to get out to an appointment. I am so thankful this didn't cause an accident and I am so mad that I may never feel safe in this vehicle again. I took it in two days later to be told my new vehicle has a "bad CVT Valve Body". All the service folks seemed to know nothing about my issue and didn't seem too concerned that a person could lose their life to a tranmission failure such as this. I am appalled that they are allowing vehicles like these on the road and not sure what to do next. Any advice?
  • jc2010jc2010 Posts: 31
    You sound like me. I lose sleep over this stuff too. It ticks me off incredibly and when you're dealing with useless consumer affairs and service people like the one you have dealt with, it doesn't make it easier. It only makes it worse for sure. Our service guy has been great. Couldn't have asked for better. If Nissan keeps treating they're customers like this, they will be worse off than Jeep and yes, they will definitely be "at a different level than jeep" at that point for sure. Can you take it to another dealer? Try the better business bureau. You have to do something. did they give you a loaner or covering a rental for you at least during the 10 days? I can't believe you've had the car for 3 wks. That's disgusting!!!! It's a true shame!!!
  • jc2010jc2010 Posts: 31
    I agree. Same problem here. Only difference...I had low transmission fluid in mine so it must have killed the transmission that they are giving me a new one all together. There wasn't a leak in the transmission at all so they are assuming that where I bought the car...never topped it off. I emailed the National Safety Commision- http://www.nationalsafetycommission.com/. You can go to their website...email them. The more complaints they get the better our fight will be. It is extremely dangerous...I know. Look at Nissan's site..when they talk about the recall...they literally state.... "THIS IS NOT A SAFETY ISSUE." My [non-permissible content removed] it's not. Now, they are replacing it and I'm afraid the same will happen. I read another incident like yours. They changed out the same part and the person said it's been fine. I'm worried that we drive so many miles and it comes back. It truly sucks to have paid for a car that will have these mishaps. Don't let this go....get it out there!!!! I haven't heard back from the safety commission as of yet and who knows if I will, but I will give it some time, try it again and on the 3rd try I am going to write a letter. I'm hoping the new transmission I get will be fine and I won't run into this again, but I'm not letting this issue drop. It is truly a safety hazard and people are going to get injured/killed.
  • jc2010jc2010 Posts: 31
    edited August 2010
    http://www.nationalsafetycommission.com
    Corporate Headquarters
    814 A1A North
    Ponte Vedra Beach FL 32082
    Phone: 904-688-2300

    For anyone having issues with the CVT and feel that the issue is causing/has caused a safety issue for you and the people in your car or cars around you, visit the site above. The more people that share their experience with them, the better our chances are of having these transmissions recalled or something. Something needs to be done. I've also included the address, if anyone wants to write to them and phone number, if anyone wants to call. I've emailed them via their website yesterday. No response as of yet. I'll give it a few days. My next step may be to call them and take it from there. Something needs to be done but I can't do it alone. We have to stick together and push on this. These transmissions are putting some of us in danger possibly causing injuries and/or deaths. Let's try to stop it sooner than later!!!!
  • henryprhenrypr Posts: 1
    HI my name is Henry from Puerto Rico and I just had the same problem as you and almost put mi life at risk. Today in my island is passing nearby a hurricane named EARL and where I live there are many hills, so I was going to my brothers house to stay with them until the hurricane passed and when I was driving by a tree felt in a middle of a hill I stopped the car and removed the tree and when I tried to accelerate but lost acceleration power so tomorrow am going to the dealer to see what they are going to do with the issue because in 3000 mile the guarantee is over.
  • jc2010jc2010 Posts: 31
    Remember that the warranty for the CVT is extended to 120,000 miles or 10 years...so you might be good. How old is your car? I'm telling you....get in touch with the Safety Commission. Let us know what the dealer says...but push to get an engineer from Nissan in there. The dealers seem to not be able to do anything with out Nissan's incentive to do so...that is why the dealers say to get consumer affairs involved...they act as your middle man....however, they do nothing for you. They don't return your calls and things like that. Glad you're okay.
  • testagmtestagm Posts: 7
    Thanks for the information. I called the NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE at 1-888-327-4236. They were very compassionate and wanted all the details regarding my loss of acceleration for their report. However, in order for them to do an investigation, they need to see a trend of similar complaints. So hopefully we can get the message out to enough Rogue owners to: REPORT YOUR SAFETY COMPLAINT!!!

    Also, it was pretty simple to file a complaint online with Better Buisness Bureau (www.bbb.org) and I will be making a call to Nissan to see what they have to say.
  • eimaraleimaral Posts: 4
    Since Rogue is still a relatively new model, we need to look further and combine all those complaints towards Murano/Altima with the same issue (esp AWD models) to push for this recall.
  • rts6rts6 Posts: 3
    Ok I do not think this is transmisson problem Last Friday while driving around 35mph my 09 rogue stalled without warning, tried to restart at least 10 times car would start for about 3 seconds and stall again. Had it towed to Nissan dealer where they did not look at until Monday, of course it ran fine and had no codes stored so was returned to me. With no explaintion of why it happened. Of course I think it is sure to happen again, has any one else had this problem 2009 SL FWD
  • jc2010jc2010 Posts: 31
    I will do the same!!
  • jc2010jc2010 Posts: 31
    Call this # and place a complaint.....two of us have already. 1-888-327-4236 If they begin to see a trend fo complaints they will send someone out to investigate. Power in #'s my friend!!! good luck!
  • I have been trying to contact you for that information you spoke of. I believe you gave me the wrong number. Could you check the email you sent me. I am really curious. I would appreciate any help or advice you might have for me.

    Thanks,

    Abe
  • Biggest piece of junk I have ever bought. The rattling and gurgling of my CVT everytime I enter my neighborhood is just a joke. Not to mention getting locked out of my rogue last year twice in a winterstorm because water had frozen the lock mechanism was icing on the cake. Not to mention other recalls. It's an appropriate name for the car actually as the ROGUE salesman did not inform me of any issues encountered with the model. I will never buy another nissan and encourage all my friends to boycott Nissan.
  • I'm shocked b/c even consumer reports gives them a good review. used the report before purchasing the vehicle. Was going to go Honda CRV, but couldn't afford it...what a mess! Good luck!
  • So sorry to hear about the difficulty you've been having. It seems that only a new transmission will solve your issue. Fortunately, we've had absolutely no trouble with either of the 10 SL's we own. In fact, our passengers remark how smoothly the vehicles operate ... and we feel the same way. We'll be the first to join you if it ever happens to us ... but for now, we're doing just fine. We wish you well.
  • richo3richo3 Posts: 1
    I had a very similar situation in Boston over the weekend. My 2010 Rogue was running fine - mileage is just over 4000 miles. Went to pull out into heavy traffic at rush hour and car would hardly move - crawled. Got to the nearby hotel destination and had to enter a garage - uphill ramp. Vehicle still would not accelerate more than a few MPH in D or L even though the accelerator was to the floor. I also checked all the settings and everything was normal. Tried Reverse and same story - full gas and a few MPH. Backed down the ramp, parked it and called AAA for a tow - after a few hours (AAA not available) started it up to take it to nearby dealership and it was fine. Has not done it since. Boston dealer had never heard of this problem and there were no codes to explain it. My local dealer in VT never heard of it either. Although both said it's probably going to happen again if it happened once. I'll follow up. Please spread the word. Dangerous !!!
  • Nissan should learn from Toyota who exceeds them in excellence ,no company is too big to take down....consumers just need to stick together and fight for their rights ...nissan needs to fix their junk....they used to be something but now build junk!
    I wont buy another...
  • hvncarhvncar Posts: 1
    We have the same problem with our newly bought 2010 Rogue. We were driving in the mountains, between Denver and Las Vegas, when the car just suddenly stalled without any warning and we had to pull over onto the shoulder of the road. After spending about an hour on the shoulder, it would resume driving normally. This is our first time owning a Nissan and it broke down within the first 3000 miles.
  • Hello,
    I also had this problem and brought my 2010 Rogue to Kelly Nissan in Lynnefield. They said they were unaware of this as an issue. Which dealership did you take yours to in Boston?

    Was this ever resolved?

    -Jon Kaskey
  • Kirstie_HKirstie_H Posts: 10,896
    http://www.latimes.com/business/la-fi-autos-complaints-20101225,0,7649400.story

    Thought this might be of interest, since some of the material for the story was based on complaints found in these forums.

    MODERATOR
    Need help navigating? kirstie_h@edmunds.com - or send a private message by clicking on my name.
    Share your vehicle reviews

  • jc2010jc2010 Posts: 31
    Funny...I also brought mine to Lynnfield and spoke to a Robert O'Neil. This was back in August I think. You can't trust the dealers. They blow alot of smoke. the address is 275 broadway in lynnfield. It was resolved but in NY. I got on the phone with corporate after getting the run around from consumer relations of Nissan. The dealer wouldn't make a move until consumer relations contacted them. They weren't contacting the dealer or me so we were w/o a car for about 3 days. Anyway, when I got hold of corporate, this woman got the ball rolling. They had a tech from headquarters go to the dealer and test drive the car and check it out. They found a bad transmission. W/in about a week or two...i forget...we had a new transmission. I felt a huge difference with this transmission. There is pick up like the other never had. We have almost 3K miles on it since this happened...and knock on wood, so far so good. I'm still a little leary, but hoping that fiasco is over. Let me know what happens and if you nee anything else, let me know. I can give you the # for corporate if you need it.
  • skleymanskleyman Posts: 1
    I'm in Maryland
    I do have the same problem since I got a new 2010 Nissan Rogue.
    After a couple hours on highway 65-75 MPH if I had to pull over or stop the car will not go back to ride even I was pushing a gas pedal. It doesn't go forward or back. This happen all the time when we're in long trip. The dealer can't find problems. I've call Nissan multiple times they opened cases asked me to bring the car to the dealer and nothing done. In round trip Florida we almost had a 3 accidents becouse of this problem.
  • 2009rogue2009rogue Posts: 2
    I bought this car used with 40,000. . . use to be apart of a fleet for Hertz. No problems yet, but I did buy a 100,000 mile warrantee just in case????
  • I am in Lexington, NC and the dealer we purchased our 2010 Rogue from is Vann York Nissan in High Point, NC. I have just returned from the dealership where they are looking into this same problem... AGAIN. Late last year (2010) we had the transmission replaced because we were experiencing the same problem. My wife and son were out of town on vacation and she had to go to the closest Nissan dealership which delayed her return home three days. This is a very dangerous issue. When she tried to merge into interstate traffic the car simply did not respond, and likewise exiting the interstate attempting to accelerate from a stop, the same thing happened.
    As I stated, currently my vehicle is at the service department of the dealership we purchased it from because the identical problem has returned. I was returning from Florida this past weekend, and attempted to accelerate when the vehicle completely failed to respond. I am in the process of trying to contact the owner of the dealership and see how he would like to handle the situation. I am going to request a completely different vehicle as my wife is scared to death to drive the vehicle at this point.
    If anyone has any suggestions or questions, feel free to contact me. I will be posting how the dealership responds.
  • danitadanita Posts: 3
    I bought my 09 Nissan Rogue only three months ago. On my way from Los Angeles to Las Vegas I also experienced problems with the transmission. I could not accelerate up the hills on HWY 15 and had to drive in the truck lane. It was very scary because cars were traveling anywhere from 65 to 90 miles per hour and I had to hurry to move from the fast lane to the truck lane. My Rogue would not accelerate over 20 miles per hour. I took it into the Nissan dealer in Las Vegas and it is going to take them three weeks to get a new transmission. The bad part about it is the day before I left for Las Vegas I took it to the dealer and they changed the oils and performed an inspection. They stated that the car was in perfect condition, minus a need to change the battery. WOW!
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