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Side note: doesn't void the warranty if they will never see it
Of course, I just got the warranty extension in the mail yesterday and now my car is over the mileage for the extension and after a phone call to the Toyota main office, they pretty much said too bad, so sad! I cannot believe that they won't step up and pay for this when they've known about this problem for years! There should not be any time limits or mileage limits on this issue.
Toyota WILL NOT be getting any more business from my family!!
Certain 2004 to 2007 Model Year Sienna Rear Sliding Door Latch Assemblies and Power Sliding Door Cable Assemblies
Warranty Enhancement Notice
good luck.
I will never buy another Toyota.
I still have the recall, so if the doors break in the next couple months I`m covered, but I doubt I will have such luck.
I still like my Sienna, just sorry the doors have such problems. The dealership gave me a rental 2012 Sienna while my van was being fixed, it was much larger then my van, I really did`nt like that, just too long.
I guess there could be other issues, but this worked for us. Good luck.
Recently, I found out Toyota is offering extended warranty on these door problems and they are ready to reimburse parts / labor cost associated to fixing these problems. When I contacted Toyota and asked them to reimburse me for my cost of part and labor, they reimbursed me for the part I purchased but denied to pay me for any labor cost. They said they would only reimburse labor cost from a Toyota dealer or any individual mechanic shop. They asked me for an invoice, like I mentioned I had fixed the door myself, I don’t have any invoice from a mechanic shop. So my question is, should I sue Toyota in ‘small claim court’ for not reimbursing me for my labor and inconvenience and if I do sue them what kind of result is expected? Please note again, they are ready to reimburse me if I had got the work done from any mechanic shop or Toyota dealer but they don’t want to pay me because I fix it myself. Waiting for your respond. Thank you.
I think that carfax.com can only tell you the year (not month and day) a vehicle was purchased (assuming they have record of it). I don't want to pay for a carfax report without knowing for sure that there's not a better way of knowing.
I do plan on asking the dealership when I pick the car up what they've determined the delivery date for our car to be.
kcram - Pickups/Wagons/Vans+Minivans Host
When I went to the Toyota service center to pick it up yesterday I learned that the Date of First Use (DOFU) was 4/18/2003 for our '04 Sienna. So, we aren't eligible for the extended warranty because it's been > 9 years since the DOFU.
However, in '09 I went to a Toyota service center and had an estimate done for fixing the sliding door. That shows record (which the Toyota Customer Support can see in the records for the VIN) of the problem long before the 9 year warranty expiration. So, I've opened a case by calling the Toyota Customer Experience # to find out if we can possibly receive some remuneration for the door under this extended warranty. We'll see how it turns out. . .
I had taken it in to our dealership when the cable on the door broke and got a estimate. We called corporate and they said that they do not see a estimate being given. Of course we have not been able to find the est that we received. Corporate did indicate that alot of people have been calling and that the 9 year warranty may change. I am very disappointed with Toyota. our cable borke at 38,000 miles and when we took it in that is when they told us it was not cover the first time. Then now a month out it is still not covered. I did not buy there ext warranty because that had such a good quality of work. Boy were we wrong. I am not done yet though because it is a faulty workman ship or engineering on Toyota's fault. I would love to hear what your final outcome is. My husband and I feel like that sent us this enhancement warrant late so that they would not have to pay to fix our vehicle. I have seen post on here from people who have had there's fix back in April and May.
Thanks so much for any help/advice!
Now the rubber is ripping apart, they said it is over 120000.. we are only over by 3000 miles. When i was there , the service guy said our car is not under recall. I ask him how do they determine which Van to recall. He said it is all issue by the manufacturer by the vin number :mad: . It is just BS.. They just delay the extension until most of the earlier sienna ran more than 120000 and justifying their recall/extension "policy". And the dealer is also denying i took the car to them when we have the problem. They just said they do not have the record... So f**King convinence. I really really hate toyota.. they are bunch of crooks....
When I noticed this is was too late but I managed to free the door enough to use it manually using penetrating oil.
Verv
now, my sliding door is another matter.
I'm ready to let my van go for sale...sick of this and I only have around 35,000 miles.
The draft CSP letter that I have is for the "Rear Sliding Door Latch Assemblies". Why wouldn't the actuator be included in this? I have a feeling that I will be paying a several hundred dollar diagnostic fee and that they will tell me, like they have told others, that the door lock actuator is not covered. I do not want to pay $1000 for a $10 part plus labor.
Purchased new 2004 XLE Limited: May 2003. Mileage: 220K+
The driver side (L) door stopped opening and closing a long time ago, at least 2 years ago, maybe longer. After about 1 week of operating in manually it got stuck in the open position! The dealer (Miller Toyota in Culver City, CA) told me cost would be around $1500 and recommended I let them fix both sides. I didn't have $1500 so I cut the cable and now the door operates just fine manually. Funny thing: when I push the automatic button I can hear the motor working, so the problem was clearly the tangled up / seized up cable.
I'm about 2 months beyond the 9 years and well past the 120K miles of the enhanced warranty. I have zero expectation Toyota will do anything for me. I base that on my previous experience with them and their refusal to help me with problems it turns out they knew about for a long time but kept secret, such as:
Laser cruise control failures / alignment issues ($700). Not repaired.
Electric seat heater element failures: replace with new design: $750 each (x2). Not repaired.
HID headlights attracting moisture resulting in control unit failure: replace with same design: $1000 each (x2). Not repaired.
Rear hatch lift failure: This one they fixed AFTER I reported to NTSA and other agencies.
I paid $35K for an XLE Limited and ended up with the same features as the $17k base model. All this happened just outside the 3 year / 36K warranty period except for the rear hatch, which was just outside the years but well outside the mileage.
This has happened to us and the dealer is asking for $1600. I would like something in writing about the warranty extension we can show the Toyota dealer here.
Thanks so much.
Lorraine Benini
Antoine (Sienna 2004)
Teei
y.o.Yf product expectations, Toyota would like to advise you o"f an exiension to portions of your Sienna's New Vehicle
Limited Warranty.
Toyota cares about our customers
Toyota has received reports of customer concerns regarding rear sliding doors that gradually become difficult to open or
close in certain 20041o 2007 model year Sienna vehicles.
-
Although the Rear Sliding Door Latch Assemblies and Power Sliding Door Cable Assemblies are covered by Toyota,s
New Vehicle Limited Warianty for 3 years or 36,000 miles (whicheueicomes tiriti *" at Toyota care about your overall
ownership experience. To assure our customers'satisfaction with that ownership eiperience, we are offering an extension
of the warranty coverage {or your vehicle's Rear Sliding Door Latch Assemblies and
powe,
Sliding Door Cable Assembly.
Please see your Toyota dealer for additional details.
ThswarrantyeXtenSionisforyourvehicle,s.RearSlidingoooi1atcrrAssembIies"no@
Cable Assembly for a period of 9 years from the vehicle's"date of first use or 12O,O0O miles, whichever comes first.
This offer is limited to your specific Sienna whose VIN is provided above and is subject to the same conditions and
exclusions set forth in your owner's Warranty lnformation booklet. Tnis coverag;l;'f,or warranty work performed at
an authorized Toyota dealer only.
Please note that, as specified in the New Vehicte Limited Warranty, damage incurred from abuse, an accident, theft,
vandalism, or other similar event is not covered by this warranty Extensioh.
What should you do?
It you have not experienced this condition, please insert this tetter into your Sienna,s Owner,s Warranty
lnformation Booktet for future reference.
lf you experience a difficult to operate rear sliding door, please contact any authorized Toyota dealer and make arrange-
ments for diagnosis and, if.covered,
1epair,.9qu:19
repairs for the near'SitJinj ooor r-itcn or the power
Stioing Door
Cable Assembly will be performed at NO CHARGE tor up to s years from the ueiicle's date of first use or 120,000 miles,
whichever occurs first. Please present this notice to the Toyota bealer when you-biing ihe vehicle in toryour appointment.
l1,ll9
Rgar Sli-ding Door Latch Assembly requires reptacement, the repair witl tat<e ipproximately one hour. lf the power
,t,#iq:"::^c,:1,1" f:"t"Tlry:lr'l:sl9nt19emenf
the repail *rr ta[e
"pp';;i;#r!
tow hours; however, dependins
Certain 2OO4 to 2007 Model year
Sienna
Rear Sliding Door Latch Assemblies and
Power Sliding Door Cable Assemblies
i?il,"t1:-o*:j;:
y"^'l
,::fg*,_'l:ly_g:-n_?."::3ry,
io make tne vbhicre
"uairlor"
to;-; i;ft;;;;il;i'i,.;;:
We wanted to advise you.of this warranty.extension and provide reimbursement instructions in the event you have
incurred expenses for previous repairs to help minimize the inconvenience to you.
lf you would like to update yourvehicleownership-orontactinfgrmation, pleasego towww.teyota.eom/ownersupdate,
You will need your fult 17-digit Vehicle ldentification Number (vlN) to inpuiirre n-ew"intormation.
lf,you have previously paid.for the repair or replacement of the Rear Sliding Door Latch Assembly and/or the power
Sliding Door Cable Assembly and/or the Motor and Power Sliding Door bable Assembly to address the covered
condition, please mail a copy of your repair order, proof-of-paymentl and proof-of-ownership to the following address
for reimbursement consideraiion:
-
Toyota Motor Sales, U.S.A., lnc.,
Toyota Customer Experience, WC10
19001 South Western Avenue, Torrance, CA 90509
lnclude your name, address, and telephone number(s) in your request. Please allow 6 to g weeks to process your
request.
We have sent this notice in the interest of your continued satisfaction with our products.
Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.
I will NEVER buy a Toyota again.
From the letter..."This warranty extension is for your vehicle's Rear Sliding Door Latch Assemblies and for your Power Sliding Door Cable Assembly for a period of 9 years from the vehicle's date of first use or 120,000 miles, whichever comes first. This offer is limited to your specific Sienna whose VIN is provided above and is subject to the same conditions and exclusions set forth in your Owner's Warranty Information booklet. This coverage is for warranty work performed at an authorized Toyota Dealer only."
There is also some additional information about being reimbursed if you have paid for repairs in the past for the same issue. I wasn't able to find anything at the Toyota website, but found this in the Sienna chat.
http://www.siennachat.com/forum/64-2004-2010-dec-2009-2nd-generation-toyota-sien- na/9534-04-10-sienna-extension-warranty-coverage-rear-sliding-door-parts.html
Good luck!
Speaking of Sliding Door cables and hinges....guess what happened to me....
I was flying in from my vacation (Tuesday, July 31, 2012) with my kids(4) my husband picked me up. Next Day my driver side sliding door gets stuck halfway! IT WON'T BUDGE!! I took it to the dealer in Anaheim and they said its a SAFETY ISSUE, SO TOYOTA won't release it. Because of the extended waranty on the cables they will replace those, PLUS out of Curtesy (yeah right) they are paying for one motor and I pay for the other $270. So we agreed to it, we figured 2 new mechanisms on both doors.... good deal! I live in the Bay Area so they had to give me a rental, I still have it (1.5 mnths later)...
I got a call yesterday they tell me the hindges on BOTH SLIDING DOORS are going out and if I dont repair them the cables are going to break again because of it. $1500+ in repairs! I think this should be a recall and we should all report to TOYOTA. I cant afford it, I could use that money to feed my kids and buy them Clothes! They should be responsible and take care of it. I have a rental and they are paying for it (the rental) so if they dont want to fix it they will keep on paying the rental until they do.... Good luck to all of you that have the same problem.