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Comments
Thank you for taking the time to post your concerns. Can you please email me directly with you VIN, current mileage, and involved dealer? I look forward to your response. I apologize for your frustrations and inconvenience.
Christina
GM Customer Service
Thank you for taking the time to post your concerns. Have you brought the vehicle back to the dealer to check it out? Can you please send me an email with your VIN, current mileage, and involved dealer? I look forward to your response.
Christina
GM Customer Service
SocialMedia@GM.com
Please help....thank you!!
If you do decide to go back to your dealership and would like for us to work alongside you and your dealer, please send the following information to us at socialmedia@gm.com:
Your name and Edmunds username
Phone and address
The last 8 digits of your VIN and current mileage
The name of your involved dealership and details of your recent visit (including date, amount paid, etc).
Kind regards,
Sarah
GM Customer Service
Does anyone know how difficult it is to replace the compressor/clutch if i do find the part somewhere?
I'm sorry to read about your air conditioning problem, especially during these hot summer months. Should you decide to work with a dealership to get this looked into, be sure to let us know as we're happy to be available to assist in whatever way we can.
Best,
Sarah
GM Customer Service
With the 2009, this has happened several time and seams to clear up on its own. This time it is not clearing up and we are going thru 100 deg temps. I called the Dealer today and he wants $85 an hour to pull the dash apart to investigate... I tried to explain about what was done on the previous Vue I had.. to reporgram the A/C controller.. he said he had never heard that.
Any help from GM on getting this resolved? It is an obvious issue
If you would like for us to look into this further with you, please send the following information to socialmedia@gm.com: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership. With this information, we will set up a Service Request and begin to evaluate the situation.
Kind regards,
Sarah
GM Customer Service
I'm sorry that you're having issues with your air compressor in your Vue. If you would like for us to look into anything, please don't hesitate to get in touch via email at socialmedia@gm.com (include your name, phone and address, the last 8 digits of your VIN and current mileage, as well as the name of your involved dealership with a brief summary of the situation).
All the best,
Sarah
GM Customer Service
GM Customer Service
I do have the same problems with my Saturn Vue 2005. I bought it in the summer of 2007 with 25K miles Ac was just fine. In the following winter I realized that car ( transmission) has low power when car is cold (cold weather) I took it to the Saturn dealer and they couldn't find the problem I was not happy with their services and to me they were hiding something but what I can do?
Now I am reading the posting for similar problem and I am more than convinced that they knew the problem but they did not want to fix it because the car was under warranty. 2 month ago the transmission just broke and I had to re-build it. The AC had problem last year but this year stop working at all I have re-charged, change the pressure switch etc reading the postings from others I see the same experience I have
Can you please help me to understand, and fix the problem. I am new to the site can you send me your contact email
Thanks,
A.S.
I'm sorry to hear that your air compressor needs replacing; do you think you are going to proceed with the work? If you should like for us to look into anything further for you, please send us an email at socialmedia@gm.com with more details (including your name, contact information, the last 8 digits of your VIN and the name of your involved dealership).
Regards,
Sarah
GM Customer Service
I just want to make sure I understand the current concern you're having is that your air conditioning is not working at all at this point, correct? If we can follow up on this with your dealership, please send the following information to socialmedia@gm.com: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership as well as any information you can recall about recent visits there for the air conditioning matter. We will set up a case for you in our department and go from there.
Kind regards,
Sarah
GM Customer Service
mommajazz
I'm sorry that you are having these difficulties with your AC. Has your past service been performed with one of our dealerships? If so, we're happy to follow up on this with them; please send us an email with more information (your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership) to socialmedia@gm.com
All the best,
Sarah
GM Customer Service
I think and I am so sorry to say that the Name Sarah is no the real deal of The GM Customer Service because her emails are all about the same send us your name and contact info blablabla.
when you send your contact information and describe that you have the same problem that 100s of Saturn Vue owner have you get the real deal of GM Customer Service and here is what I get
- first the " apology" that we always hear here from "Sarah" but is that enough to resolve the problem? when I reply that I don't need their apology I need them to explain why do we have the same problems in the Saturn vue and how to resolve it then the miss leading email coming that the problem in my car is due to the title of the car and not to making and the model Hellooooooooooooo
So I said this doesn't make since then nothing else....
so I totally agree with others who said shame on you GM
never buy GM never recommend GM
I will still keep looking for solution
"Sarah" your apology is nice but doesn't change the temperature in my car, I need a working AC
Why transmissions and AC are failing and there is no reasonable solution?
Thanks
A.S
-
http://www.ebay.com/itm/Universal-Air-Conditioner-UAC-CO-10715AC-A-C-Compressor-- New-1-Year-Warranty-/330756844677?pt=Motors_Car_Truck_Parts_Accessories&fits=Yea- r%3A2007%7CMake%3ASaturn%7CModel%3AVue&hash=item4d02a4ec85&vxp=mtr#ht_2172wt_901-
http://www.saturnfans.com/forums/showthread.php?t=166781
http://www.autozone.com/autozone/parts/Everco-A-C-Expansion-Valve/2008-Saturn-VU- - E-2WD/_/N-jrrghZ91sje?itemIdentifier=910427_0_0_
My 2006 Saturn Vue in the last 3 years has needed a A/C condensor, now a new A/C compressor (two dealership quotes are not the same price for the same service- $300 difference)
Last week my Key Iginition locked up and needed to be replaced ($500.00) Of course this all happens after my warrenty is up. Based on the info I have researched, this is happening a lot to Saturn owners and these parts should easily go until 100-150k miles.
We have owned 3 Saturns brand new 1992,2000,2006 and never have had any problems with our vehicles (until now)
All our Saturns have had all their service done at the GM dealership, and lucky us our dealership closed down a few months ago (but hey kids, a new one opened up in the same location, but won't accept any new returning preferred customer points to their new dealership- sleazy IMO) But of course they gladly will take in the old/ returning customers.
I called GM 800 number, the customer service lady was rude and left me on hold for 20+ minutes yesterday.
I'd love to hear what socialmedia@GM.com actually did for you.
I did e-mail them, they replied asking for info, I replied today asking them to open a case, as clearly the A/C issue isn't just a one time issue.
thanks,
leanne
I have a 2005 Saturn Vue, with 22,120 miles, which was purchased on 11/22/2005. Up until two weeks ago, the AC has worked fine. I parked it for a few days, and it hasn't worked since. The fan blows, but doesn't cool. It's been about two weeks without any AC.
I don't hear the compressor kick in when I turn on the AC. We checked the fuses, they seem to be OK. I was going to take it in, but found this board and learned that this is a known and continuing issue with Saturn.
What should my next step be? We are in the middle of a heat-wave. I am a senior citizen. I can't handle the heat. To the best of my knowledge, Kia of Cerritos is handling the service for what used to be Saturn of Cerritos. Please advise. I don't understand why I would be low on refrigerant, considering the fact that I am a low-mileage driver.
I read in an earlier post a in reference to having the "software updated." How do I go about having this done and is there a charge?
We're sorry to hear about your air going out on you during the hot summer months. If you would like for us to work with you in getting this looked into, please contact us at socialmedia@gm.com (include your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage). We will use this information to, only if you wish, locate a Certified Saturn Service location in your area and get a Service Request set up to stay with you through the process.
Sarah, GM Customer Service
At the time, the car had roughly 65,000 miles, was driven only by me, and very well taken care of. Regular oil changes along with any other maintenance was always done at the dealership. The Saturn dealer was amazing and their customer service was excellent.
It's too bad that Saturn is gone. GM's current customer service is the worst I have ever experienced.
After posting to this forum, I was contacted by Christine who took my personal info and opened a case for me w/GM customer service. She was very helpful.
A GM district specialist called me 3 times the first week-- First on Tues to let us know they had our case & were researching the issue -- there was a 2nd call on Weds to say they had a couple options & would call back on Thurs -- the 3rd call on Thurs was missed due to work issues.
I called back early the following week and kept calling for 2+ months. I even stopped calling for 2 weeks because I thought the rep might be on vacation. After 15+ calls, for which a voicemail was left each time with both my home & work phone numbers, there was still not a single response from GM.
I finally called their general customer service number and spoke to two different reps, neither of which were able to help me, but about a week later I finally received a call from a new GM district specialist After two conversations with a 2nd district specialist I asked to have our issue escalated to a customer service manager.
The customer service manager was only able to reiterate the initial offer of 8 oil changes or a $2000 GM loyalty certificate. She was not authorized to do anything more and said I could not escalate my call any higher. She was the highest level customer service rep I could speak to.
Neither the district specialist nor the manager, when asked, could tell me why I should buy another GM vehicle. Since taking the certificate meant spending at least another 25K on a new vehicle, I took the only option I could... 8 oil changes.
I have been a lifelong GM customer and so were my parents. My other vehicles had issues as well, but they lasted longer than 5 years. Yes, cars have bad parts and break down, and a good company will stand behind its product. If this wasn't such a common issue for the Saturn Vue model, maybe my opinion would be different. Unfortunately there are dozens of complaints in this forum alone. That coupled with the worst customer service I have ever experienced has totally soured me on ever purchasing a GM vehicle again.
Too bad, since I was looking forward to purchasing a new Camaro in the next year or two.
The Saturn dealer used to give us a car off of their lot, too, as a replacement if service was going to be more than a day. And that was without even asking for anything.
It was directly with General Motors customer service that I had incredibly poor service.
You are very fortunate to have a dealership that operates with the same customer service values that Saturn had. I hope your service is just as great once your warranty expires.
Thank you for sharing your positive experience with your dealership! It's always great to hear good stories, and we wish you many happy miles ahead. If we can ever look into anything, don't hesitate to get in touch with us at socialmedia@gm.com
Sarah
GM Customer Service
Any ideas? I'm taking it back to the shop that fixed it tomorrow and demanding they fix it for free. If they misdiagnosed it not my problem...
A couple months prior to all my dash lights beginning to flash on and off, and my power steering going out, I was having a problem with my A/C as well. I thought it was related to the Dash light thing, but now I'm not so sure.
My A/C used to be very powerful, then suddenly one day I went someplace, and it was very hot outside, and the A/C did not get cold until I was on the freeway. Then suddenly at about 50 MPH, it began to work fine. Then all subsequent trips it was the same problem.
A couple or few months after that started, is when the dash light problem started. At first we would take the relays out and reinsert them, and the car would work fine for about a week So we started replacing the relays thinking maybe it was that. But after a while, it just got worse and worse, and we can't drive it anywhere without the dash lights flashing, loss of power steering, A/C lights, pretty much everything electrical. It's very scary, and dangerous.
What can we do about this very dangerous situation.
Unfortunately this is a dealer only repair as the new one has to be programmed for your car...repair should be around $700...
Best of luck...
Does anyone know if the cost to repair sounds legit?
I guess for our next car we need to look into Hyundai and its 10 year/100k mile warranty bumper to bumper.
I purchased my Vue, because my two sisters had Saturn's, and I had a Saturn previously. We all loved them. Before GM got involved with the Saturn, it was a very good vehicle. Very reliable, and owners just loved them. They had a very good reputation. After GM got involved, the quality of the Saturn took a drastic turn in quality for the worse. They destroyed the company and the vehicles reputation completely, and we are experiencing the result of that with all these mechanical problems.
I will never buy another vehicle from GM again. It's obvious that they are so consumed in greed that they don't care about the consumer at all. Everything is all about the almighty dollar to them.
Yes, Hyundai does seem to be making a pretty decent car these days, and that warranty is quite appealing isn't it? You'll never get an American Company to give you a warranty like that, ever!
I wish you good luck with your problem, and hope you get that fixed.
Sarah, GM Customer Service