Buick Rainier, Chevy TrailBlazer, GMC Envoy

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Comments

  • trek1420btrek1420b Member Posts: 32
    I agree that a wash and tank of gas is not enough by a long shot. My TB was clean and full of gas when they hauled it away. A car wash should be a given. I'm sure by now mine is dirty sitting out in the back lot for almost 3 weeks.

    I feel like a 2 year/24000 mile extended warranty is just compensation plus extend On Star another year. This compensation has it's benefits for both sides. First of all, there is no out of pocket cost for GM at this point, except some minor paperwork I suspect. Secondly, the long term cost could be minimal if these vehicles are as outstanding as they say. Thirdly it would be good publicity showing that GM is standing behind these early production models by supporting and compensating us early buyers after this unfortunate debacle. For us, it would help give us peace of mind over the quality of our trucks and give us some possible support down the road to make up for this unprecedented recall. Or is it unprecedented?

    I have yet to hear from my dealer and I am to the point that I don't care that much. The longer it goes,
    - the harder I drive my rental
    - the more I will want out of GM
    - the less likely I will ever buy GM again
    (this was my 3rd)
    - the more likely I will trade my TB sooner
    and let all my friends know how I was
    treated!

    I too looked into the lemon law in Illinois but at 30 working days and some verbage that makes it a little unclear to me the exact specifics, I don't think it's going to help. On the other hand, I still have 11 more months of possible problems and additional recalls....
  • jeff237jeff237 Member Posts: 38
    Got my Envoy back today. Now I know why I fell in love. It is so nice! Now what? What leverage do we have. GM must understand that we are walking & driving advertisers. We have lost that emotional romance that we all experience when you buy a new car. They must make it up to us in several ways.

    1. They must make us feel confident that the truck is sound by extending the warranty by 2 years. The Bravado is already 5 years why not TB and Envoy.

    2. There must be some financial compensation. At least a first car payment. Or a better loan rate.

    3. Last, something to encourage loyalty. Future rebates, free GM accessaries.

    My concern is that GM will decide on the least expensive way and we will all feel slighted. They would be smart to over compensate us and ensure the romance never ends.
  • dindakdindak Member Posts: 6,632
    While I do think everyone should try and get what they can out of GM (may as well), I don't really understand some of the hostility of some. If you got a compatible rental (while keeping miles off your own truck) and get some other goodies you have little to complain about. If you were mistreated, it probably has more to do with your dealer than with GM itself.

    After talking with GM a few times, I have always come to fair compromises with a couple of situations I had. I think they generally want to keep you as a customer and if you are reasonable, they will give you decent compensation.
  • girk_monstergirk_monster Member Posts: 4
    I got my Envoy back yesterday. 2 new brackets a sloppy car wash & a tank of gas (only needed a third or so). It sure is nice to be back in it!

    I have said to GM all along, in letter form, that an extended warranty, extended OnStar and some form of cash payment is in order. The lost time alone is worth something to me. I had to spend 3 hours when they took it and another hour to get it back. Why couldn't the tow truck bring me my car and take back the rental?

    The lack of information is the biggest issue for me! Point number one in my first letter was that I expected to be treated with respect and not like an airline passenger! oops!

    By the way, my first payment check cleared on April 5!
  • girk_monstergirk_monster Member Posts: 4
    I'm in Kansas City. You're right about the long looks. We had ours during the KC Auto Show and tons of people would stop in their tracks and stare. In fact, my dealer almost asked us if they could put ours in the Show because they wrecked the last one on the lot trying to clean it! GM was able to send them a new tailgate fast enough to fix it in time.
  • b4zb4z Member Posts: 3,372
    A lot of you seem to be really upset. I think that GM has done a serviceable job of taking car of its customers in this instance.
    I own a '99 intrigue and they have not taken care of me they way they have you. I have owned my car for two years and have problems that are unfixable.
    You have a problem that is fixable and have been given rental cars.
  • 9t9wu89t9wu8 Member Posts: 36
    that are not in the US? Media reports here say that only 13 - 16 (depending on the report) were delivered in Canada.

    My dealer does not have parts yet for their 5 stock units ... one sold after the recall. They did receive invoicing for the unit on order "with my name on it" indicating that the repairs were done at the plant (it had a late March production date) and it is shipping.

    Hopefully I'll be in a position to decide whether or not I want it soon!!
  • rroman8420rroman8420 Member Posts: 23
    Click on the link below and you can see the "old" removed bracket. This is the lower control arm bracket (one side). The new one looks basically the same. My dealer actually showed me where they are located and pointed them out while another SUV (2002 Envoy) was on the lift.


    http://rroman8420.tripod.com/pictures/gm-bkt.jpg


    The Service group at the dealer was very nice, actually understands our concerns, but he said he personally feels very confident about this fix and he has no reservations about putting his family in one of these SUV's.


    When we arrived home last night we also received a call from the GM Assistance Center. This new lady was very nice. The first one we were getting calls from was, to say the least, very short with us and always explained that GM is doing everything possible to ensure that these cars are fixed properly. I did not like her. But the new one is very understanding and is supposed to be contacting us again today after speaking with the dealer. We had filed a claim with the Ohio BBB Auto line and also sent a letter to GM. The letter to GM is what prompted this last call!

  • alanialani Member Posts: 39
    OK, just to keep the pressure on, I called GM again this morning and displayed a dissatisfaction with their offer. I insisted on a 24 month/24000 mile warranty extension or else (lemon!) I was told that I have enough warranty on my Bravada (60/60) and that GM is not offering a "good well" at this time and that they do not know anything about the offer I got last night (maintainance + Onstar) - go figure.

    debbin97, you are right!!!!!!!

    Those people at GM do not either communicate together or have no clue as to what are they doing or both.

    ***** I wrote this message while on hold with GM, a 10 minute hold!, the rep came back to me telling me that there is nothing on my record indicating that an offer was made regarding the smart maintainance, she even claimed that I might be wrong and that that call was not from GM *****

    -Alan
  • debbin67debbin67 Member Posts: 35
    I don't know what to say or do any more. I just think that we all need to stick together. I would hate to see some people get one thing, while others get another. I think it is important to write down these cust. service rep. names and date and time of phone calls. It seems to me as though they are just passifying their customers. I don't need that, just some solid answers would be nice. I know that 6000 people is not a huge number, but do they really want a bad rap? If they offer no form of compensation, will these 6000 people be repeat customers. I myself am a first time GMC owner, and I would hate for this to be my last GMC. My problem is is that I have always owned a GM car and don't know where I would go after this! I think they have us by the *!*#@$! I have a very good relationship with my dealer (thank goodness, and he happens to be the owner of the dealership!) so I think I will take a ride over today to get some advice from him on this situation. I don't know what good it will do, but I will keep you posted! Another thought:
    Remember the Business Week interview I did, well, maybe they should call me back and rewrite their article: "What is GM going to do with these unhappy owners?" or "Will GM loose its customers?" I don't know!
  • debbin67debbin67 Member Posts: 35
    Sorry, I forgot to ask this-Did anyone get word from GM that they would make their first payment for them? Someone last night said that they (GM) would make their first payment! I personally haven't tried to get a thing from them, so I am just curious! If you are one of these people, please post your contact!
  • sostroublesostrouble Member Posts: 65
    I just talked to my dealer, my Envoy is being repaired right now. I will accept it back. But that does mean that we shouldn't be compensated by GM. I still feel that we have been inconvenienced by all this.

    GM needs to figure out a fair compensation. We are the advertisers of these vehicles.

    Just because we get them back, we should not stop posting. It's the only way that we know that we have all been treated equally. GM will not want us to know what the others have gotten as compensation. I still feel that the extended warranty is justified. The $3,500 rebate on the 2001 should be extended to 2002. The Onstar should be extended and upgraded.
  • jbossertjbossert Member Posts: 38
    My dealer called yesterday and left a message stating that the parts came in to fix (1) side of the vehicle and not the other. He said that he has not been told when to expect the part(s) for the other side. (by the way, my dealer is in St. Charles Illinois).
    Just for giggles, I filed a case yesterday with the Illinois BBB Autoline. I figure I have nothing to lose and probably nothing to gain either (knowing GM)!! Oh well.
  • allenrallenr Member Posts: 89
    Your dreaming if you think GM will give rebates on their latest and greatest SUV. Even with the recall, you don't see Ford giving rebates on the 2002 Explorer even thought it had has 5 recalls.
    Other than a little bit of my time I haven't been inconvenienced very much. I had to to some driving for my company this month. It was nice not to have to put all that mileage on my new truck :), all thought getting full Onstar for a year would be nice. I already have the extended warranty on my Bravada. I'm feeling confident It's going to be a great truck.

    Allen
  • debbin67debbin67 Member Posts: 35
    I found that site very interesting (BBB Autoline). I don't know how to put a link on here, so if you read this, please post it. It looks like it works in almost every state, not just Illinois. One question though? What did you put down for "resolution sought?" Maybe if enough of us file this complaint with the same resolution sought, we may get somewhere! Just a thought.
  • ducatist4ducatist4 Member Posts: 28
    I just got the call today, our Bravada will be ready by the weekend. Sounds super. I certainly is frustrating, but it had its plus side. I got to use a rental for 1200 miles of vacation driving, and spared my own Oldsmobiles. I suspect an extended warranty will be the way they wish to go, as this has no upfront cost to them, but I don't know how that will apply to the Bravada owners
  • sostroublesostrouble Member Posts: 65
    I thought it was posted that this repair takes only 1 hour 7 minutes per side. They started on my Envoy before 10:00 am and it still isn't finished. That was over 5 hours ago. I don't want them to rush it. Was GM wrong about how long it takes to repair? Did anyone that has theirs back ask how long it took to do the repair? Looks now like it will be tomorrow before I get it back.

    Allenr - I didn't purchase a Ford because of all the problems that family and friends have had with them in the past not just the 2002. I purchased a 91 GMC Mini van the same week as my cousin purchased a Ford Aerostar. Needless to say hers was in the shop all the time and fell apart in five years. Mine is still running great and my 16 year old now drives it.

    I've been a faithful GM purchaser of over 10 new vehicles and have never had my vehicles taken back in the manner that this was done. It still seems as if they are trying to hide and cover up things. Being open and honest would have went alot further with most of us.
  • sal11sal11 Member Posts: 1
    I cannot believe all the moaning and groaning on this. In light of the Ford-Firestone debacle,G M did what was prudent and right. Would you rather be dead? Does the word "Safety" ring a bell with anyone?Seems to me, you all want the moon and stars for a minor inconvenience that may have prevented a major tragedy. Get over it.
  • rroman8420rroman8420 Member Posts: 23
    I have been reading these posts and it seems to me that a clarification needs to be made. There are 2 groups from customer assistance handling this issue.

    1. GM Customer Assistance
    2. The individual Divisions, in my case Oldsmobile.

    When I talk to the GM customer Assistance person, they know nothing that the Oldsmobile customer assistance person was told and visa versa.

    The GM person is not offering anything. They fixed (or are fixing) and we should all be happy!

    The Oldsmobile person is offering (to me) the 2 year "Smart Care" package, covers oil changes, tire rotations, inspections, and so on. If I can use this at any Olds dealer this might be good, but my dealer is almost 50 miles away.

    Oldsmobile is also offering 3 additional months of On-Star.

    That is pretty much the offer. We are all supposed to be receiving a letter from the respectice divisions (not GM) about this in 5 to 7 days.

    By the way, we made them re-wash our car because it looked like crap, and they said they had washed it 1 day earlier.
  • allenrallenr Member Posts: 89
    I don't know how you could say there is a cover up. It's been the most open recall I can remember. Would you have wanted to keep driving your truck, then get a letter in the mail sometime down the road? Lot's of people are driving cars that have recalls on them but some how they didn't get notified. I'm sure it was a tough decision for GM to take their new tuck back and park all of them, then work on the fix. I too have own GM cars and trucks for the last 16 years and been lucky to get good ones every time. My Dad was a big chevy man and thats all he ever drove. Would love to have the 1959 impala he had at one time. He put 120,000 miles on that one.

    Allen
  • jeff237jeff237 Member Posts: 38
    It's just good customer relations to make your client's happy when there is a mishap. If I were to buy a new home in a new development and they moved me out 5 days after I moved in because they found safety problems and then took 3 to 4 weeks to fix, even if they put us up in a hotel, it would be foolish of the builder not to compensate me. If not just for the sake of good customer relations.

    I have asked for one car payment and 2 years extended warranty. If they grant me my request, it shows me that they value me as a customer. I think GM did the right thing in pulling the SUV's off the road. Now they again need to do the right thing.
  • richardc4richardc4 Member Posts: 33
    Unlike some who have posted messages here I can only speak for myself and I'll tell you why I'm "whining". I live in Southern Arizona. It gets very hot here. Hot enough to literally blow the windows out of a car. Before it got hot it was rather chilly. We have what's known as acid rain. My new Envoy has sat through two rainstorms, a hailstorm and now very hot weather. None of this is good for either the paint or upholstery. I take care of my vehicles and really don't care to have one destroyed by sitting locked in an impound while GM decides what to do. I've owned a total of 9 GM vehicles ranging from Chevrolet through Pontiac and Buick to GMC. My last car was a Ford. it had a few problems but Ford repaired them quickly and ALWAYS kept me informed. Unless I have a drastic change of heart I well be going across the street to the buy a Ford when I'm ready for another car. Meanwhile, if we can get an extension on our warranty I for one, feel we should try to get it. I have the uneasy feeling that we might need it.
  • rpageaurpageau Member Posts: 94
    Day 21.........

    But wait, the voicemail light is blinking on my phone at work! What's that? My long lost baby is fixed, and ready to be picked up! Imagine my surprise when I finally got this call.

    Just got home after picking up my TB, and I may be able confirm a lot of the talk about "compensation". I have a copy of the GM Service bulletin in front of me that was sent to dealers at 2:36 PM (EST) today. As noted in several posts, GM is offering a 3 month extension for OnStar, and 2/24 Smart Care Coverage. It also tells the dealers all remaining brackets will ship within 1-2 days. My dealer had only received 5 sets for the previously delivered vehicles. She was pretty peeved, because there were not enough to get her Demo back on the road. Also, the letter GM is sending out to owners is very clear in stating there is no welding required.

    My thoughts on compensation: I would much rather have seen a warranty extension, or a loyalty coupon of $1500-$2000 on next purchase. Hate to start a war, but either of those seem very fair to me (and I will probably continue to lean on GM for one of the two). Either of these options would be $0 cost upfront to GM, and probably not that big a deal on the back end either, as it would be pretty spread out. They would both, however, go a long way toward rebuilding the all-important customer satisfaction.

    I just don't understand all the talk of cash payments & class action suits. How do you put a $$ value on inconvenience and frustration that would amount to anything? Besides, how much inconvenience have we suffered? I suppose lawyers probably have some mysterious algorithm that can calculate that value, but I wouldn't want to try to do it under oath.

    When I picked up my TB it had a very minor knick in the door from another vehicle. I know it wasn't there when I brought it in, as like most owners of new vehicles, I hadn't parked it within a 100 yards of another vehicle for the week I had it. They did fall all over themselves assuring me they would fix it when I told them for $32K I would prefer to put my own knicks in it.

    True story: When the service picker-upper asked me what color the truck was, I was momentarily stumped. I guess it really had been quite a while!
  • alanialani Member Posts: 39
    You are absluotly right, when I talked today to the 6622 # -GM- they knew nothing about the offer that was made to me last night, they even mentioned that nothing in my record indicates any "good well" from GM.

    If you do not mind, would you please post the customer service # at Old. Thanks

    -Alan
  • rpageaurpageau Member Posts: 94
    By the way, the service bulletin I referenced in #700 covers TB, Envoy, and Bravada.
  • rpageaurpageau Member Posts: 94
    Forgot to mention that when I was picking up my truck I saw another TB being loaded on a flatbed. When I asked the dealer what that was all about, she said someone on vacation from Michigan had to leave it & GM was paying to return it on a ftatbed truck (ouch!).

    Oh yeah, I forgot to mention I live in Central Florida (double ouch!!).
  • timxlbtimxlb Member Posts: 2
    I received a call from GM Customer Service this afternoon. I have an Envoy & the compensation offered is 2/24 Smart Care Warranty, additional 3 months of OnStar, additional one month bumper to bumper warranty, plus the already mentioned tank of gas and car wash. My dealer is also adding paint protection, leather treatment, two additional keys and whatever else I can think to ask for. The dealer has the parts and will be installing them tomorrow. Also, the service manager said that if we are not happy after the repair/replacement, they will buy back our Envoy. I am in west Michigan.
  • tbownertbowner Member Posts: 7
    I have been using this site as my main source of information during the recall of my Trailblazer. Well that speaks well of all the contributors it really points to the lack of information/misinformation available from my dealer and gm. I understand that recalls happen and I appreciate the immediate action to protect our safety/ their rep, however, the handling of the situation leaves a lot to be desired. Right or wrong I do not feel like a valued customer. I have askeed every time I have called the GM line about compensation and they have always said they would call me if anything became available. Of course I read about it here first. I would like to encourage everyone to keep posting as obviously we are not all being treated the same.
  • rpageaurpageau Member Posts: 94
    You say you have been using this site as your "main" source of information. I would suggest it probably was your only source of information. It is a complete mystery to me why they set up that tollfree number just for this recall. They must have just wanted to pay some people to tell you they didn't know anything.

    A classic example of the type of mystery that has enveloped this recall happened to me yesterday. I was talking to my "service advisor" yesterday, and he actually said (and I quote) "I'm not supposed to tell you this, but your parts have been shipped, and should be here today or tomorrow". It got really entertaining when I asked him why he wasn't supposed to tell me this little fact. This conversation happened at 4:00 PM yesterday. They called at 11:33AM today to tell me my truck was ready for pickup.
  • richardc4richardc4 Member Posts: 33
    I have a situation that's a bit different from what I've seen here.
    I bought my Envoy (had to stop and think of the name, it's been so long since I've seen it) over the internet. The dealer I bought it from is over 100 miles away. My Envoy was realled and hauled to the nearest GMC agency that doesn't seem to really care about my wishes or the welfare of my vehicle since I didn't buy it from them. The dealership is Don Mackey Oldsmobile, Pontiac, GMC in Tucson, AZ. I would have had my Envoy taken back to Phoenix where I bought it but my wife was quite ill
    and I couldn't do that. Obviously the dealership is more interested in, I don't have a remote idea what they're interested in, so since GM has seen fit to give me a bunch of BS and I've gotten nothing but the straight arm from Don Mackey it seems that we're at their mercy. Has anyone else had that experience? And oh yes, I might add that I tried to buy my vehicle from the local dealer. I called and asked if they had any 2002 Envoys I could look at. I was told, "No we don't have any." then the guy hung up before I could ask any more. Quite frankly I think I made one hell of a mistake by buying this vehicle. Now I'm stuck with it and those who think GM is going to do anything to promote good will are sadly mistaken. Hopefully I'm wrong but I've been screwed before and we're now dealing with experts in that field.
  • debbin67debbin67 Member Posts: 35
    How dare you call this whining!!!! I just slapped down $33,000 for a truck that I don't even have. No, don't tell me that I have been offered a replacement! Replacement my butt! The ONLY replacement would be my truck in a REASONABLE amount of time! 3 weeks now, 1 car payment later, YES, I am angry! You don't say whether you are an owner of one of these vehicles or just reading these boards, but I don't like your attitude! Unless you're independently wealthy and don't care ( and it you were, you probably would be driving something else), don't tell me that this is whining! My dealer doesn't even have the parts yet, so it will be at least 4 weeks before my truck is parked in my garage! Thanks for making my evening!
  • jeff237jeff237 Member Posts: 38
    Remember everyone, "You can attack more bees with honey than you can with vinegar"

    My dealer has handled his end very professionally. I have made my request for compensation(refer to post #698) and he is willing to go to bat for me. He has already added running boards to my Envoy at no charge. If in the beginning we were all reasonable and understanding, then you will receive the same respect. That doesn't mean that I wasn't frustrated with the fact they recalled my Envoy less than a week after I bought it. But these things can happen on a new design. I think the proper way to handle this is with patience and respect.
  • rpageaurpageau Member Posts: 94
    Wow, that was some neat editing of your last post. Did you do it, or did Steve the Host from Edmund's do it?
  • steverstever Guest Posts: 52,454
    Hosts can't edit member's posts :-)

    Steve
    Host
    Vans, SUVs and Aftermarket & Accessories Message Boards
  • akajoeakajoe Member Posts: 69
    Our greatest leverage may not be legal recourse, but certainly is publicity and image. GM relies on the initial buyers to drive around and advertise their cars for free. They also expect us to wax poetic about them when strangers and friends inquire.

    If we want to be heard, we have to scream a chorus in unison. Over the next few days, if we deluge the customer service number and go on record that we expect some "good will" compensation. Also state on record that if the compensation GM comes up with is not satisfactory, we will go out of our way to discourage would be buyers to avoid these vehicles and GM in general at any cost because they don't know what "customer care" means, that GM is too much profit oriented. Also state that we will go onto every post we know of and share our dissatisfaction on the Internet.

    This is sure to get their attention. If all 6000 initial purchasers do this, GM will have much more of a marketing uphill climb with that much "bad publicity" going against them. If 6000 people scream in the forest and GM is deaf, is a sound made?
  • lyndellwlyndellw Member Posts: 31
    Jeff you say your dealer has installed running boards on your Envoy. Are they factory running boards? If so, would you e-mail me with the P/N and how to go about getting a set. I have asked my dealer about ordering a set for my Envoy. No parts listing out yet on the Envoy, said they are not a dealer installed option as of now. Same with mud flaps and floor mats. Thank You,L Webb
  • jeff237jeff237 Member Posts: 38
    Sorry, the dealer has them on order. He will not charge me for them. It is an option that runs $300. I have seen other Envoy's with them on. They look great.
  • doc35doc35 Member Posts: 23
    I wonder if you would constantly brush your pant legs against the dirty running boards? That was a problem with the Pathfinder which one of the reviews pointed out. Any opinions on whether the GMC design would lead to this problem or not?

    Also, why doesn't the 2002 Envoy have Xenon HID headlights? The older models do, seems like a step backwards. Anyone have any comments on the ability of the halogen headlights to light up the road and beyond? The claim is that they are "high power halogens" whatever that means. How do they compare to other cars, trucks, etc...

    I realize that not many have had much experience with either of these items, but any comments would be appreciated.
  • trek1420btrek1420b Member Posts: 32
    Some have complained we are whining too much. Hey, I figured I was probably asking for some early recalls buying a new platform but never figured I would get a call to stop driving it and not have it for 3-4 weeks! Don't get me wrong, I too feel GM did the right thing getting them off the road, however I am most upset with the lack of information, the disinformation, the PR information that was totally incorrect. As stated early we were told we would be the first priority. Well, the plant has been back in operation for a week now (the 3rd priority), I have seen an ad 3 days ago announcing 2002 Bravadas in stock and ready for delivery (the 2nd priority, and have not heard peep from my dealer nor does he have parts, the FIRST priority.

    As for compensation, I don't see GM making the first payment, how would that be fair since everyone's will be different. Mine is fairly low since I plunked down a lot of hard earned cash.

    Can anyone tell me what the 2/24 Smart Care coverage is? How can some people be aware of this offer and the GM customer service reps don't know anything about it! It's simply unbelievable if you ask me. Whoever is coordinating this does not what they are doing. It shouldn't be rocket science to keep your customers reliably and frequently informed. All it should take is a little common sense for whoever is running this thing and put themselves in our shoes to know what to do and how to handle it.

    I agree we should all post everywhere if we are not satisfied over the end result. However there is probably less than 50 different people here out of 6000, probably not enough for GM to sweat about unless we can get the word out. Where else can we post? How about starting AOL chat rooms for those of you on AOL and titling them GM SUV RECALL to bring more of us together.
  • richardc4richardc4 Member Posts: 33
    That is ONE HELL OF AN IDEA!! Wish I had thought of it. I'm going to call those morons in the morning. Meanwhile, it would be nice to have another year or two of warranty. I still have the uneasy feeling that we just might need it after all of this.
  • kudronkudron Member Posts: 32
    Well, I have been lurking for awhile, so it's now time to post some thoughts. I'm in Dearborn,MI and my dealer is Superior GMC, Buick, etc...

    I got my Envoy back from the dealer today after only 17 days?!?! The dealer was very professional and up front with me (after I contacted the dealer's General Manager with my concerns). I was told that the fix took only one hour, but that the wheel alignment on the first truck (not mine) took over three hours to perform. When they got to my truck, (#4 in the dealer's order), the fix and alignment took a little over two hours. Granted, my truck also needed the driver's outside mirror and right side air conditioner vent needed to be fixed, the truck was ready by 6pm as promised by the dealer. I only wish that GM was as courteous and forthcoming with info as was the dealer. In my case, I even had to call GM's Executive offices in the RenCen in Detroit to express my displeasure with the way this whole situation has been handled. I have been dealing with an Exec Asst. to the Chairman of the Board who has been most helpful. But, the jury is still out if that will make any difference with the eventual outcome.

    From the get-go, GM was not forthcoming with info, gave conflicting info, or just did not know what was going on. On top of that, the rudeness of some of the Customer Service Reps made for some "heated exchanges". I feel that we are due some combination of compensation. I think that an additional 3 years and 36000 mile extended warranty; one year OnStar extension, and a 3 year 36000 Smart Care Coverage is fair. From GM's viewpoint the extended warranty will only cost them if a vehicle breaks down (are they that confident that the vehicles will not?? I am not). The OnStar extension is minimal costwise, and 3 years of oil changes should not cost that much.

    I don't think that there has been any inordinate amount of whining. When you spend $30k+ for a vehicle, only to have it taken away by the manufacturer, people have a right to get upset.

    I think that GM needs to placate the 6000 (??) customers and show some "Good Will". They need to show that they do care about their customers after the sale, not like the Firestone/Ford fiasco.
  • kudronkudron Member Posts: 32
    Is there any way to post the Service Bulletin??
  • ducky87ducky87 Member Posts: 11
    well i got my call last night from someone at gm who doesn't know how to read a script.
    in a nutshell, i told him that it doesn't seem as though gm is standing behind the safety of this vehicle, and probably wont put its money where its mouth is until we, the unhappy customer, lean on them. we should all be giving it to them when they call, don't make it easy on them, make them squirm. i know that i will be uneasy driving this vehicle unless gm takes a bonafide stand and states that they will extend the bumper to bumper warranty to 6/60. they should also extend the onstar to at least a full three years, i know i'd feel better knowing on star will call for help when the axle breaks and i've run into a tree.
    the dealer should also assume some responsibility for pissing me off, they should pay for the smart care and pick up the cost of state safety and emission inspections for the life of car.
    finally to all of you who think gm did the right thing. this vehicle had a major part of the suspension break just while shipping. i guarantee that had 6000+ people and their families been out driving around for the past 6 weeks, there would have been injuries, and when the lawyers found out the gm "knew" there were breakages, gms' response would have been "how many millions of dollars would you like" . this was not a great and magnanimous gesture on the part of a giant multinational company, it was "somebody screwed up and if we don't do something quick we are going to have to pay... a lot."
    WELL MAKE THEM PAY!!!
    stick the state lemon statute in their face!!
    RANT AND RAVE!!!
    don't make it easy for them
  • 007too007too Member Posts: 1
    It should be interesting to see how DC handles this recall. Since DC knows its faulty bolts, I imagine their customers won't be without their vehicles for very long.


    http://edmunds.yellowbrix.com/pages/edmunds/Story.nsp?story_id=20220316&ID=edmunds&scategory=Auto


    I've been watching this board closely, since i would like to buy an Envoy (or MDX) around November. Good luck to all of you owners. Looking forward to reading your REVIEWS.

  • debbin67debbin67 Member Posts: 35
    WHO'S THE MOLE IN HERE? lol
  • rroman8420rroman8420 Member Posts: 23
    Here is the Oldsmobile Customer Assistance Number. When you talk to them, they should be able to give you a "Request Numnber" This is how they track it in the computer. The number is:
    1-800-442-6537.

    Hope this helps!
  • smallzsmallz Member Posts: 24
    It is my understanding that everyone with a Chev\GMC\Olds vehicle recalled is receiving a rental car to drive in the mean time. As far as customer compensation, can you imagine how much that alone is costing GM?
  • saejosaejo Member Posts: 2
    I ordered a blue Trailblazer CT from a dealership in PA for the MO price. It is the dealers choice to make the order, M does not make them. The only thing you can do is keep trying dealerships until one agrees. I'm not sure if there are any kind of MO offices or numbers. There might be one on your certificate, or the info that came with it. There also might be some info available at www.gmfamilysavings.com.
  • 9t9wu89t9wu8 Member Posts: 36
    I can appreciate what you folks that had your vehicles recalled are going through. My first major test of patience with GM was when I ordered my Camaro SS convertible; ordered March 10, was told to expect a 10-12 week wait, (i.e. early June delivery) and took delivery July 30. All this during one of our nicest summers in history.

    Putting aside GM's historic inability to communicate with customers and the huge variance in dealer service, I think GM has handled this one reasonably well. Consider:
    • waved daily limit on U-drives
    • getting the vehicles off the street BEFORE someone gets hurt
    • Smartcare and Onstar "goody bag"
    • "free" wash and gas fill

    NO, those things won' t make everthing better, but that's life sometimes. Good luck to all of you as you pursue maximum compensation for the inconvenience you have endured.

    Now that many of you have your vehicles back, and others are available for test driving, I'd like to know things like:
    • Why choose the the Traillblazer/Envoy/Bravada?
    • What vehicle did you replace?
    • What other vehicles were you considering:
    • Does the I6 really have the power of a V8 (anyone line up beside a Grand Cherokee V8 or get dynoed)?
    • Any particular "niggles" to look out for?
    • Any options that are must have, or must avoid?
    • What else your drive? (This provides some idea as to what part of the driving experience you value).

    Thanks in advance!!

    Art

    I
  • tbownertbowner Member Posts: 7
    FYI When they call you or you call them, if you refuse the smatcare onstar 1mo b2b package and ask for a refund your file gets elevated. What happens next I don't know yet.
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