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Subaru Crew: Official SOA Presence (aka Patti)
Subaru Crew: Official SOA Presence (aka Patti)
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BTW, all the terms and conditions you stated make perfect sense.
Ken
We hereby agree to the T's & C's.
Steve
congrats, Patti.
-Colin
Question: How does this forum relate to other Subie forums here at Edmunds? Do we now post suggestion for future products here? Or do we continue to use the existing forum? What was the motivation for starting this separate forum?
Bob
You all are wonderful and I love it here. Thanks for all of the "love"!
Patti
virtual office with windows to the world :-)
A very promising step taken by SoA.
Thank You Patti... Thank You SoA
-Dave
I'm still somewhat confused as to why and when to post here, however. Don't get me wrong Patti, I love to chat with you, but why would I post here, rather than in on of the established forums?
I can certainly see posting a 'red flag' type of alert. For example: If there is a discussion going on (elsewhere) that Patti should be aware of, then posting a 'FYI' makes a whole lot of sense. In fact, for that reason alone, this forum would be worth it.
Bob
Patti
Ross
Steve
-mike
-Frank P.
What if it's a bust? Unlikely it'll be, but hey, that's why PR uses the term "Pilot Program" ;-)
-Dave
DaveM
# of companies with AWD std on all their cars: 1
# of companies with something else unique to subaru: 1
# of companies with Reps who are available on the internet: 1
"Subaru we are out there with you in the real world working to find out what YOU want in our cars"
-mike
Which in Mike's case is anything... as long as it's big, boxy and has an 8-cylinder with lots of torque! :-)
-Frank P.
We all appreciate your presence here, and how well you balance the two. Indeed, setting the standard for other manufacturers to follow.
To them I say: dream on! HA HA! )
-juice
Bob
We might get moonroofs on our manual XTs, but y'all have Patti on your team. No contest. USA wins again!
Bob
Ross
Ken
Bob
Welcome, and Congratulations on your own page! Between this site and the US News article, you are quite the Subaru prize.
Mark
Bob
That is wonderful news for you and for SoA. All of the other resources referenced in the article refer to Federal, state and local agencies and private, fee-for-service consumer advocates, but you are the only example cited of an actual manufacturer representative taking an active role in rectifying customer complaints.
It speaks volumes about you and the company that is standing behind you. Congratulations - I'm sincerely happy for you!
Ed
Nice article from USNWR. Great to have you here officially.
Bruce
Excerpt from US News & World Report "Patricia Mickel... a corporate captain who's a consumer crusader in disguise."
High praise indeed from a respected source.
-Frank P.
Patti, how did this come about?
Bob
It's fun though!
Patti
Well, you can be both! Excellent combination of grace and assertiveness.
Rebecca
I hope you have many safe and trouble free miles. Join our chat tomorrow night here at Edmunds!
Patti
For what it's worth, I am 36-year-old male in Indiana. I have purchased four cars new: a Volkswagen, a Dodge, a Mazda and now the Subaru. I have also purchased one used Honda, three used VWs, a used SAAB, three used Oldsmobiles and an old MGB.
Generally, I end up leaving automotive brands because I get so disgruntled with customer service after the sale (SAAB and Mazda have been okay). Of course, I just may be too fussy. <grin>
The very fact that Subaru is attempting this makes me feel that they must really care, at some level, about my satisfaction.
This is AWESOME. Thanks Subaru, and a really BIG thanks, to you, Patti!
I have a question regarding how Subaru trains sales people and dealers when interacting with customers. It seems that manufacturers will never take a stand against a dealer, yet dealers can easily sour a would-be loyal customer. Nearly every salesman I have ever dealt with knows little about the car he is selling, often misrepresenting features, and will literally say anything to get the sale. Once the car is purchased, I don't think I have ever heard back from the sales person or the dealer. Does Subatru do anything to nurture better dealerships?
Case in point, when I bought my Subaru, my salesman insisted the car had a factory alarm, and needed no maintnenace other than oil changes for the first 100,000 miles. He actually told me this as a selling point, insisting that if I did have any other maintenenace performed it would be throwing away money! He went as far as to say, "A Subaru is the cheapest car to maintain that you can buy." Luckily, I knew what he was saying was not true the car doesn't even have an alarm). While I didn't like his untrue statements, it seemed to be on par with every other salesman.
Now, if a manufactuer could produce a great dealer experience, I would be the most loyal customer ever. I would even overlook problems with the car if a dealer treated me like a person and not as a revenue.
We do a lot of surveys and we take the information seriously. That information is fed back to the regional offices and to the dealership for opportunities to fix the problems. The scores also role into the Stellar Performers program.
It's a lot to explain. Suffice it to say, make sure you outline what happened in your survey! Also, our 800 center is not outsourced and the Reps. are empowered to take care of problems in partnership with your dealer, so make sure you call if you have a problem.
Stay tuned to Drive (our customer magazine) and our web site Subaru.com for information about our latest initiatives. I'm pretty psyched about them
and I'm not easy to please.
Patti
Patti, where can we find out which dealers are Stellar Performers, and which dealers have "Master Techs"?
Jon
Heeeeeeere's Patti!!!
Hope to see EVERYONE tonight!!
The Subaru Crew meets every Thursday at 6PM PT/9PM ET... stop by and join us to talk Subaru or anything else automotive that might come up! Hope to see you there tonight!
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Thanks,
Ron
Patti
P. S. - see you all tonight at the chat!
Patti
Have a great vacation!
Jim
Patti