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Comments
Larry
Emily sometimes imitates the dog, lying on her back with her legs in the air. I have to scratch both simultaneously. I gotta tell you - it has a more positive effect on the mood of the dog than on her.
Steve
It might have been misconstrued as a cheap shot at Edmunds, when of course I intended it a not-so-cheap shot at CBS.
Any posts removed here were undoubtedlty removed for a good reason.
In my three years or so here, I've only had one post removed. Steve informed me of the removal and shared his reasoning, so I have no complaints.
And since this is Patti's home forum, it's time for me to say "thank you, Patti," for all you've done for Subaru owners here. While I hope that I don't need your help for anything relating to my Forester, knowing that you're there really is a comfort.
I did spend 5 minutes last night searching Google news for the CBS - Edmunds tie-in since I missed the thread!
btw Patti, if you really want to know what your old password was, there's a Forgot My Password link on the main Town Hall page.
Steve, Host
I think it's important to recognize the job that Patti and SoA do and the unique postion they put themselves in...one I haven't seen any other manufacturer dare to take.
However, I was very rudely insulted by an SoA rep yesterday. He used profanity, said he'd look into the problem "when he felt like it", stated he wished I was not a Subaru customer and then told me he was no longer interested in speaking with me. He non chalantly insulted me, berated me and then told me he didn't care if I did talk to his boss, she felt the same way.
I may be a demanding customer, but I'm also fair. I won't go into the details of the problems again, but I want the folks who come to these boards for information to be aware that not every interaction with SoA is positive. I was not happy that my posts were deleted yesterday but I followed what Edmunds said violated the rules and want this post to stick.....otherwise I question the usefulness of this forum for gathering impartial information for intelligent consumer decision making.
I also notified Patti of the person at SoA who made the comments. I hope they put a handle on him/her before another customer endures a verbal beating.
Now, I'm gonna go listen to my 2Live Crew albums.
~c
I agree too that any normal person will feel what you felt.
I was unable to reach you offline to suggest that it might be the bank at fault or insufficient info provided to the bank by the Dealer. The bank should create a "Bridge" loan to satisfy the older loan instead of creating a new loan all together and probably sent the money to the Dealer.
-Dave
-juice
Part One - see Stuart's post.
Part Two - Summary:
There was a buy back.
New car delivered.
New car is financed.
Bought back car was also financed.
Stuart has dilemma of having 2 car loans.
Don't know if that was resolved.
-Dave
-juice
SoA was great and said ok we will give ya a new one instead.
stuart was not thrilled with getting dog car in first place but happy with SoA stepping up and getting him a new one to replace the dog.
stuart should have just gotten the new car and nothing else as far as headaches. instead he is stuck in some sort of hell with chase bank with 2 loans. 1 being the original car and 1 being for the new car. apparently is also powerless to do anything about this second loan because it originated but dealer or SoA. he is stuck in some sort of paperwork/responsibility hell with having the dealer or SoA fixing this multiple loan problem and chase is coming after him
thats my take...
Kidding,
Robert
We don't just give up when faced with that challenge, but it can be a source for a wicked headache. For the mess, I am truly sorry. But if you ever face that, just be aware that we have some limits with involvement too - even if we were the source of the original problem (the car in this case).
P. S. - thanks Steve. I wanted to try that but since my work PC is down, I can't access my e-mail where the password would have been sent - but it was kind of you to remind me of the option!
Patti
Here's a quote from that organization's Web site:
"During this year's Super Bowl, you'll see ads sponsored by beer companies, tobacco companies, and the Bush White House. But you won't see the winning ad in MoveOn.org Voter Fund's Bush in 30 Seconds ad contest. CBS refuses to air it. This is not a partisan issue. It's critical that our media institutions be fair and open to all speakers. CBS is setting a dangerous precedent, and unless we speak up, the pattern may continue."
Obviously, I agree.
Here, I didn't see the omitted posts, but do appreciate the explanation of what I missed. I sometimes deal with people who are frustrated and upset in my line of work. Sometimes it's not fun.
But moving on, let's hope that Patti has a long and successful career with SoA. "Live long and prosper."
Steve, Host
I downloaded the latest Norton Anti-Virus patches, ran Norton Anti-Virus, and it said I'm virus-free.
Bob <with fingers crossed>
Frank P.
P.S. Of course lawyer-bashing is always allowed :-)
Patti
My mom is in Brazil, but keeps a US bank account, for several reasons. As in her son (me) can send her money once in a while! LOL
Any how, I'm basically the only one depositing money for her. She was paying these outrageous fees for services she didn't need, so I went to inquire about changing her checking plan.
No way, no how. Can't do it. Not even with her on the phone. Riggs did not budge.
She ended up having to write a letter herself. Actually I wrote it, sent it to her. She signed it, had it notarized, then mailed it to Riggs. The whole thing took a month with the mail system there.
Only then did they change her checking account plan.
These guys don't budge, rules are rules, and with Banks they mean that down to the last letter. I have no access to her accounts, not even just for information (balance, account type, etc.).
-juice
BTW - Juice - you are cracking me up tonight with your post over on MTM's board. I guess Charlie is doing well and all is right with the world? Thanks for all the giggles!
Patti
Charlie is back to his old self, it's amazing how resilient kids are.
I think I'll open up a new account for him at my Credit Union. A JOINT account...hee hee.
-juice
Though since the "my doom" virus is out thee, and is now a topic here, I'll throw in my .02 on that. My Web hosting service also provides email services for me. They screen all of my email. If something is infected (lots this week, though mostly spam anyway) it is intercepted. All I receive is a note from my provider saying that the message was infected with whatever virus, and the header of that original message is included. It's very rare that my Norton AV detects a virus, though I'm still careful to keep it current.
Thanks again Patti
Mike k
Cheers!
Paul
Thank you for giving us a chance.
Patti
Steve
-juice
Now that the new Legacy and Outback are public information, which predictions you read here were the most memorable? Which were right on and which were far off the mark?
Ken
I had totally forgot about the bet and you came through. I must say... it is awesome and it's going into my '05 Legacy Turbo when it gets here :-)
Thanks again!
PS- I know my post shouldn't be here but I know that you'll chk messages here before anywhere else, if it's mentioned to you!
Ok... I will return you to your regularly scheduled program now in progress
I just wanted to say THANK YOU again .
I also want to thank Barb at SOA customer service,my local service manager ,and my DSR I think his name was Mike .
Mike k
-Frank P.
DaveM
-mike
Thanks,
DaveM
:-)
-juice
Why do some get new pistons, but yet others get "its normal"? Is there a certain noise level? or maybe compression is off a bit because of it?
--jay
-mike
Patti, I'd appreciate anything you can do to help out on this.
Thanks in advance,
Len
You ought to fall under the 8/100 extension, maybe they could work on yours early since you show the symptoms.
-juice
I do have a part number 12006AC920
Is this the same old piston design or new design?
Service guy mentioned there was a little wear on the pistons, the cylinder was fine. Also mentioned its only a noise issue and really nothing more. But they jumped on fixing mine this time....
--Jay
Steve
It was great to see folks at the Philly show! We had a great time. My daughter fell in love with Juice's little Charlie. Lana and the kids were great. Juice's children were so well behaved and pleasant!
I'll catch up on post as I go along here. Thanks for your patience!
Patti
Since I've gotton mine back it hasn't been very cold. About 24F in the garage overnight. So my subie sounds pretty good so far. I can hear some noise which is probably from pistons 1 and 3, but I really need to listen and turn the radio down. I'm hoping for another really cold night (-20F) to really test it.
--jay
Why do some of us get pistons replaced and other not? Is there some threshold of noise? I didn't even need to call SOA or you. The dealer contacted the district rep and had it done in just over one day.
I posted a part number for the piston 12006AC920 (from memory) Is this a new designed piston or same as what I originally had (2001 OBW)?
Also, I was going to ask you to help out TOny on the Baja boards, but I see you allready saw it...
thanks
--jay
In short; it took a year and a half to get my dealer to agree to replace a clutch that chattered from new. While on their lot awaiting parts my car was stolen, yet Lynnes declined any responsibility or help.
Five months later I have it back; body repaired but engine smoking and gearbox balky. The insurance company is done with it and SOA will not warranty the abuse damage [despite Lynnes involvement]; I’m so glad I spend that money on the extended warranty.
As it turns out Lynnes has lost at least nine customer cars off their lot in the past two years – a problem they will not address.
By the way, since my clutch was never repaired, and the other local dealer will not work on any car they didn’t sell, I have to take it back and leave it at Lynnes again.
Any suggestions?
- J.S.