Subaru Crew: Official SOA Presence (aka Patti)

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Comments

  • subaru_teamsubaru_team Member Posts: 1,676
    Subaru.com, Contact Us. When you write, please make sure you include your VIN and the details. In fact, please add a note that I'd like to see the message. The information comes into our department directly. We try to respond within 24 to 48 hours.

    Thanks!

    Patti
  • bookemdanobookemdano Member Posts: 55
    Patti,

    I did that. There was no e-mail address, just a web form that's limited to 1500 characters.

    If there is no e-mail address, what is the snail mail address?

    Regards,

    Dan.
  • hypovhypov Member Posts: 3,068
    Dan-
    I would share but the addy isn't mine to give out.

    Use the web form to get in touch with the Customer Service Dept.
    You'll have their general or individual e-mail addy when they acknowledge/response, for later continued correspondence.

    Don't forget the VIN

    -Dave
  • vroomskivroomski Member Posts: 3
    soonbaek -
    I have an extra coupon I received after the ride&drive event. I'd be happy to share especially since this is where I found my free maintenance coupon. This one is good until Nov 1. My e-mail is in my profile. Let me know your address and I'll mail it out to you.
  • bookemdanobookemdano Member Posts: 55
    Dave,

    Great suggestion. I'll do that.

    Thanks and regards,

    Dan.
  • ateixeiraateixeira Member Posts: 72,587
    Call them up, it's quicker, 800-SUBARU3.

    What's the complaint about? Share with us, maybe someone here can help out.

    -juice
  • locke2clocke2c Member Posts: 5,038
    it might have something to do with his scratched hood. maybe the dealer wasn't helpful?

    ~c
  • subaru_teamsubaru_team Member Posts: 1,676
    our address is:

    Subaru of America, Inc.
    Customer Dealer Services
    P. O. Box 6000
    Cherry Hill, NJ 08034

    Another alternative is like Juice suggested. You can call us at 1-800-SUBARU3 or like Dave suggested, a second e-mail with the balance of the message if there isn't enough room. Either way, please make sure you note that I'd like to review the situation. We'll do our best for you.

    Patti
  • bluesubiebluesubie Member Posts: 3,497
    Patti - Please keep an eye out for my paperwork. It'll probably next week since they have to send the paperwork to me to be signed.

    Any news on the WRX issue?

    -Dennis
  • subaru_teamsubaru_team Member Posts: 1,676
    I asked to check into it. I'll be in touch next week.

    Patti
  • swettcswettc Member Posts: 2
    Anyone else have an unused coupon they are willing to part with?
  • locke2clocke2c Member Posts: 5,038
    the coupon fiasco brought you out of four years of lurking, eh?

    ~c
  • swettcswettc Member Posts: 2
    I can barely find time to read all of the posts, let alone post.

    The new Legacy and Outback have me interested enough to consider trading in my WRX wagon. The maintenance might help.
  • locke2clocke2c Member Posts: 5,038
    it's good to 'see' ya no matter what. :) I didn't recognize your name, so I clicked on you and saw your last post before that one was 10/00. o0

    ~Colin
  • mruebuschmruebusch Member Posts: 25
    Patti, I ordered my legacy GT limited 7 weeks ago and was wondering if there is a way for the dealer to know if its been shipped and its location. I know when i ordered my Suburban 4 yrs ago Chevy could tell me where it was and when it would arrive. Does Suabru have the same ability. Thanks...eagerly waiting for my car
  • kenskens Member Posts: 5,869
    Your dealer should be getting a "pipeline" report showing a list of vehicles and their approximate delivery dates. Since 6-8 weeks is typical, your dealer probably has your VIN already. Have you tried asking the dealer to look it up?

    Ken
  • mruebuschmruebusch Member Posts: 25
    ken thanks for the info..my dealer said they couldnt tell me anything..maybe i'll ask my salesperson monday. she's been helpful..thanks again...
  • surfaceplatesurfaceplate Member Posts: 7
    ordered new subaru vdc august 16 this year.
    been 4 weeks and dealer still dose not have a VIN number from factory. he says its on the build sheet. been buying cars for 40 years and i still dont trust a salesmen. whats really going on!
  • buddhabmanbuddhabman Member Posts: 252
    http://www.channel4.com/4car/gallery/spy-shots-2004/S/subaru/trib- eca_page_4.html

    Is the Tribeca going to be on display at the next big International Auto Show? Is that Paris in the Fall?
  • rshollandrsholland Member Posts: 19,788
    It will be Subaru's featured model at the next Detroit show this January.

    Bob
  • kenskens Member Posts: 5,869
    "and the Tribeca will ultimately replace the current Legacy Outback."

    Really? When?

    Ken
  • kenskens Member Posts: 5,869
    "the Subaru version is to be called Tribeca (an outlying borough of New York City)"

    It's a neighborhood, not a borough!

    Ken
  • steverstever Guest Posts: 52,454
    I think Subaru is taking a gamble on the name, since the odds are that most people are going to think it's named after the horse races. Any bets?

    Steve, Host
  • paisanpaisan Member Posts: 21,181
    yeah and it's not outling at all. It's about as central as you can get!

    I agree, looking at the spy pics, it will replace the OB, 7 kids maybe, but not any kind of adults whatsovever.!

    -mike
  • volkovvolkov Member Posts: 1,306
    Looks pretty puny for a 7 passenger vehicle. Maybe it's just the angles, but looks smaller than the Pacifica.
  • paisanpaisan Member Posts: 21,181
    Good I thought it was just me that thought it was smaller than it needs to be.

    -mike
  • ateixeiraateixeira Member Posts: 72,587
    Subaru Trifecta, hee hee.

    Looks about MDX sized, but it's rumored to be very slightly bigger. They'd better package it efficiently.

    -juice
  • amsbearamsbear Member Posts: 147
    Well.... its finally happened to me :(

    This morning I was at a traffic light and felt some rough idling and while checking the tach I saw my temp gauge sitting on the "H".

    I pulled over immediately, opened the hood and let it idle for a few minutes to have a quick look around. The fans were on, resevoir was to the top of the container and there was some coolant under the car which was probably from the overflow. Back in the car, I blasted the heat for a little while and then shut her down.

    Got a flatbed truck to take me to my dealer/service center and after a few hours I got the call that both head gaskets are leaking/blown and the estimate is $1900. They did a pressure test to determine this.

    I've seen much info passed along on these boards about Subaru assistance in these matters, mostly with the conditioner (which this TSB didn't apply to my vehicle model/year).

    Patti,
    Is there any assistance/advise for my situation?

    I'm glad that I have my Subaru Bucks to help me out with the expense.

    Alan
    98 OBW Ltd w/88,800 miles.
  • ateixeiraateixeira Member Posts: 72,587
    Ouch, sorry to hear that.

    So that's 6 years and almost 89k miles, if it were included in that service campaign you would fall under the 8/100 warranty.

    I'd call and plead for mercy, 800-SUBARU3. Basically be as pleasant as possible and mention that owners of later model year cars with the exact same problem would be covered. Also mention that you are willing to use the conditioner in it after it gets fixed.

    Maybe they will eventually expand the service campaign.

    -juice
  • amsbearamsbear Member Posts: 147
    Thanks for the reply. I'll give them a call and see. I'm putting my "Mr. Charming" hat on right now.

    Alan
    98 OBW Ltd
  • robr2robr2 Member Posts: 8,805
    </>It's a neighborhood, not a borough.

    It's a British web-site - cut them some slack!! How many of you think Picadilly Circus has 3 rings?? LOL
  • ateixeiraateixeira Member Posts: 72,587
    You should see their flying trapeeze...

    -juice
  • locke2clocke2c Member Posts: 5,038
    sorry to hear, Alan. I honestly believe head gasket failure on the 96-99 2.5 DOHC is more a matter of when and not if. :(

    ~c
  • ateixeiraateixeira Member Posts: 72,587
    Don't jinx me man! LOL

    Mine are fine so far, 67k on my '98.

    -juice
  • ozman62ozman62 Member Posts: 229
    just shush about my (pristine) head gaskets ;-)
    Owen
  • amsbearamsbear Member Posts: 147
    The Rep at the 800 number wasn't able to help me out since my Roo is not included in the conditioner program. I asked her to put a note on my report for Patti to check it out.

    I think it is a good idea to get these issues on file anyway so that Subaru has a better handle on how many vehicles are experiencing this. Maybe after collecting enough of these something may come of it.

    Didn't Edmunds have a survey of some type regarding who experienced HG problems, and/or piston slap?

    BTW, my courtesy car is a 92 Legacy Wagon with 122,000 miles on it. It is surprisingly peppy!

    I took a quick walk through the sales area and yes I did drool a bit ;)

    Alan
    98 OBW Ltd
  • ateixeiraateixeira Member Posts: 72,587
    I don't recall an Edmunds survey, no.

    See if SoA will help you with a trade-in. They offered us the full blue book value on any trade, see if they'll take your OB as-is and help get you into a 2005.

    They are motivated so it's worth asking.

    -juice
  • steverstever Guest Posts: 52,454
    hmmm, I'm not real thrilled with the leather seats - wonder how much the '97 OB Ltd w/ 47k is worth now.

    Steve, Host
  • paisanpaisan Member Posts: 21,181
    my uncle's '97 OB lost the HG, warped the head and had it re-done. It's been good since.

    -mike
  • bluesubiebluesubie Member Posts: 3,497
    There was one on nabisco. I have no idea why pre-2000's aren't included in that conditioner program.

    Our dealer would give us over blue book for my wife's '99 because it's in such excellent shape.

    -Dennis
  • ateixeiraateixeira Member Posts: 72,587
    Steve: I'll take a guesstimate. Low miles like that, probably $9-10 grand or so. In good shape.

    -juice
  • steverstever Guest Posts: 52,454
    Nice try Juice and I still have that $25 test drive coupon sitting on my desk - but I'm really not ready for a new car around here until '09 since I'm on the cash buyer plan.

    It is tough reading Town Hall every day and not jumping off my high fence :-)

    Steve, Host
  • ateixeiraateixeira Member Posts: 72,587
    I'm on the cash plan also. Unfortunately right now there is no plan (or cash). We opted for the beach condo instead.

    -juice
  • locke2clocke2c Member Posts: 5,038
    is that a timeshare, juice?

    ~c
  • subaru_teamsubaru_team Member Posts: 1,676
    I haven't seen it, but I haven't been in my office much this past week. Back to back meetings.

    Patti
  • subaru_teamsubaru_team Member Posts: 1,676
    we can check that for you! Just call us at Subaru3 and we'll call the dealer for the order number and check the status. But, your dealer should have the same information, so...

    Thanks!

    Patti
  • edunnettedunnett Member Posts: 553
    Patti,
    You probably don't get this request too often ;-) but my Subaru dealer in Redwood City, CA is AMAZING. I love the sales department, they are so nice to me and didn't make me haggle for my great price. The service department is the only auto repair service center I have not fired in the last 10 years. All their work is great, they honor the warranty and are totally professional. I always answer the surveys when I get them and have started writing a nice letter to SOA and CC'ing the dealership after a satisfying visit. Is there anything else you think I could do to give them some more kudos over there?
    Elissa
  • subaru_teamsubaru_team Member Posts: 1,676
    attention. I'll make sure all the "right" folks see it and see if we can get them the kudos they appear to deserve. Thanks for going to the trouble of writing and for sharing it here. It's true - we don't hear that as often as we'd like.

    Patti
  • kenskens Member Posts: 5,869
    Elissa,

    Carlsen Subaru is a top-notch dealership. I'm glad to have them and Santa Cruz Subaru in the area.

    Ken
  • edunnettedunnett Member Posts: 553
    I know... I used to HATE car dealerships and refused to go to them for any type of maint or repair work... and I've fired every mechanic I've had in the last 10 years... until my first visit to Carlsen Subaru. Now I look for things I can take their way. They told me they'd rather not work on my Hondas though :-( I even tried mild begging. Oh well. I've never been to Santa Cruz Subaru but they look good on paper.
    Elissa
This discussion has been closed.

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