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Comments
McCoolMcQueen I respectfully submit this.2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
QUESTION
Hello Mr. O’Sullivan. Since when is it okay to put on 340kms on my new car to diagnosis a manufacturer’s defect? That is what happened just last week with my new car. I was not going to contact you but after the arrogant response from the dealer, I thought that I would let you know the story and see if you could do anything for me. The dealer loaned me a rental car and I was told that I could use it as my own until they found out where the vibration was coming from on my new car. Four days later, the dealer told me that they had found the problem and that I could come to pick up the car. Yes, the vibration was gone but the car had over three hundred kilometers put on it. I wanted that mileage recorded and asked that they extend my warranty up to three hundred and forty kilometers past the original manufacturer’s warranty. They refused - so much for customer goodwill. Can you intervene?
Dan from Oakville
ANSWER
Over the years, I have had similar questions such as this and most of the time, the people asking the questions were not happy with my answers. I suspect that is also going to be the case with your question. Most new car dealers will not have a problem extending the warranty for a couple of hundred kilometers but in most, if not all cases, the dealer is extending the warranty themselves since they do not have the authority to extend it beyond the manufacturer’s specified warranty. Most dealers can certainly sway the car manufacturer in some cases to extend warranty to their loyal customers but they cannot unilaterally do it themselves.
Now back to your problem. When I called you and asked you about the condition that you allegedly returned the courtesy car, you unloaded a harangue on me about being in the pockets of the new car dealers. All I was asking you was this: “Is it true that you brought their courtesy car back with dog hair all over the interior and had you put over four hundred kilometers on the car during the time that you had it?” The courtesy car was also given to you with three quarters of a tank of gas and the gas needle was not even registering when you returned the car. Your car was returned to you with an extra three hundred and forty kilometers; a full tank of gas and the problem solved. I do not understand your irascible attitude towards the dealer but you are going to get an extra three hundred and forty kilometers extension on your car, courtesy of your dealer. You are right, “so much for customer goodwill”.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
jmonroe
'18 Legacy Limited with 3.6R (Mrs. j's)
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
jmonroe
'18 Legacy Limited with 3.6R (Mrs. j's)
jmonroe
'18 Legacy Limited with 3.6R (Mrs. j's)
https://ve.media.tumblr.com/tumblr_q5t6xc4MD01yawcmt.mp4
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
jmonroe
'18 Legacy Limited with 3.6R (Mrs. j's)
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
I’m sure it’s possible for a truck drive to be a jerk but those guys usually don’t last long.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
2021 VW Arteon SEL 4-motion, 2018 VW Passat SE w/tech, 2016 Audi Q5 Premium Plus w/tech
Both lanes should be ready to merge about half way up.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Maybe they’ve improved their CVT but I wouldn’t trust it in a vehicle that big.
Nice looking though.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
It’s a damn good thing the car didn’t cause harm to an innocent bystander because the media would have a field day questioning the construction of the wall. Sometimes even genetics can’t get rid of these idiots.
jmonroe
'18 Legacy Limited with 3.6R (Mrs. j's)
I wondered what that building had been earlier if it wasn't built as a parking garage. Our local news won't go into any detail. That would be journalism and if it's not from the AP or Times, they don't do much with it in the way of follow up questions.
2014 Malibu 2LT, 2015 Cruze 2LT,
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
https://www.cnet.com/roadshow/news/2022-infiniti-qx55-first-drive-review
2017 Cadillac ATS Performance Premium 3.6
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
It looks like the car covers are under a slight air pressure because the tops
are clearly puffed upward.
2014 Malibu 2LT, 2015 Cruze 2LT,
I kid! Couldn’t resist.
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
and just one more reason, to hate parking garages. Evil places.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
Went to Horton Plaza - an outdoor mall with an attached parking garage.
We lost the car - took something like 30 minutes to find it.
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
The force only increases if the force slows you down faster over less time. My brake force slows me down quickly, but never injures me.
If you run through a wall in a garage, you are going way too negligent to be behind the steering wheel in the first place!
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Unfortunately, even grandma has the attitude that it’s ok to fight with cops thanks to demonization by the media.
And this is coming from somebody who is very resistant to authority.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
2025 Forester Limited, 2024 Subaru Legacy Sport
2017 Cadillac ATS Performance Premium 3.6
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
My car (a 1965 Chevy Impala SS Coupe with the 327) was parked on the 3rd floor of a 5 story parking garage. My monthly rental payment was $50.00 which was a lot of money back in 1965. Those buildings were very old with no internal access for cars on various levels. Just the 2 car elevators was all there was to get cars upstairs and downstairs.
2024 Genesis G90 Super-Charger
jmonroe
'18 Legacy Limited with 3.6R (Mrs. j's)
jmonroe
'18 Legacy Limited with 3.6R (Mrs. j's)
I’m not one to accept tickets for revenue generation purposes, and will fight those all day long. But, if you’ve got something wrong with your vehicle, and you fight with the officer “for not cutting you a break”...then exacerbate the issue by non-compliance and running away, your age doesn’t matter. This is what happens. No empathy here.
2025 Ram 1500 Laramie 4x4 / 2023 Mercedes EQE 350 4Matic / 2022 Icon I6L Golf Cart
2017 MB E400 , 2015 MB GLK350, 2014 MB C250