No mean intent meant for those who like GM. Is my situation unique? Coincidntal given I've had to do battle twice with Cadillac? I don't know. Yes? No? Maybe?
Maybe it's me. But, if I write a check with 5 numbers before the decimal point, I'm expecting it to work as designed with a minimum of fuss. I am buying what I believe should be a safe and convenient mode of transportation. I believe that's what the car company advertises they provide....AT MINIMUM.
Dealers make a big deal that no one knows your car better than they do. They say exactly that. So, they urge you to have them do all your service because they are specifically trained to service your car.
Let me quote one of the servicing dealer's posts on a service ticket....
"Customer states power steering intermitently fails and stutters. Car intermittently stalls. No data codes found. Service technician found vehicle performing as designed. Found pic6012 (don't know what that is) which states this is a normal condition..."
This is after the same dealer said they got a code to replace the power steering unit a week earlier. Which is it? Is it a normal condition that gives a code? Is it normal for the power steering to intermitently go out?
Dealer states something similar for the stalling. Now, there's a left front suspension grind. CUE has quit recognizing ANY voice commands.
Cadillac says they're concerned. But, every time I've taken it to the dealer, or complained to Cadillac Customer Service, I'm given lip service about how they want me to be satisfied, but never provide anything remotely resembling customer service.
Clearly, none of this qualifies as safe or convenient transportation.
I've given them multiple opprotinities to fix these issues. They've failed each and every time. They're now in stall mode.
Time's up. I don't have any mroe opportunities to give for them to disappoint me....AGAIIN!
This has nothing to do with anyone else's car. This shows me the kind of company I've been dealing with. Once the sale is made, and everything goes smoothly, they like their customers. Anything goes sideways? Good luck!
GG, to expedite things, would you consider going to a local television station with your story on one of their "consumers beware" segments? I'm sure neither the dealership nor the company would like to see themselves on this kind of TV. Also, they usually get some kind of quick resolution.
No mean intent meant for those who like GM. Is my situation unique? Coincidntal given I've had to do battle twice with Cadillac? I don't know. Yes? No? Maybe?
Maybe it's me. But, if I write a check with 5 numbers before the decimal point, I'm expecting it to work as designed with a minimum of fuss. I am buying what I believe should be a safe and convenient mode of transportation. I believe that's what the car company advertises they provide....AT MINIMUM.
Dealers make a big deal that no one knows your car better than they do. They say exactly that. So, they urge you to have them do all your service because they are specifically trained to service your car.
Let me quote one of the servicing dealer's posts on a service ticket....
"Customer states power steering intermitently fails and stutters. Car intermittently stalls. No data codes found. Service technician found vehicle performing as designed. Found pic6012 (don't know what that is) which states this is a normal condition..."
This is after the same dealer said they got a code to replace the power steering unit a week earlier. Which is it? Is it a normal condition that gives a code? Is it normal for the power steering to intermitently go out?
Dealer states something similar for the stalling. Now, there's a left front suspension grind. CUE has quit recognizing ANY voice commands.
Cadillac says they're concerned. But, every time I've taken it to the dealer, or complained to Cadillac Customer Service, I'm given lip service about how they want me to be satisfied, but never provide anything remotely resembling customer service.
Clearly, none of this qualifies as safe or convenient transportation.
I've given them multiple opprotinities to fix these issues. They've failed each and every time. They're now in stall mode.
Time's up. I don't have any mroe opportunities to give for them to disappoint me....AGAIIN!
This has nothing to do with anyone else's car. This shows me the kind of company I've been dealing with. Once the sale is made, and everything goes smoothly, they like their customers. Anything goes sideways? Good luck!
I agree with all those who have said they have no tolerance for problematic vehicles in this day and age. Incompetent dealers can certainly be part of the problem, but most of the top cars from a reliability standpoint are built not to have these maddening problems to begin with. GM hasn't burned me since back in the early 80's because I haven't given them the chance.
This shows me the kind of company I've been dealing with. Once the sale is made, and everything goes smoothly, they like their customers. Anything goes sideways? Good luck!
Yet the same company replaced your gray CTS unprompted from what I understand, without you even having to make the request to do so. Something has changed in the interim.
Yeah...I think the selling dealer has plenty of culpability in all of this. Not sure what's going on with them, but something isn't quite right about the cars they've sold both my Mother and me.
Still, more than one dealer has fallen down. Not that I care, but I'm assuming Cadillac hasn't supported them very well (and me, not at all).
I don't care about going to a local media outlet. I just want them to give me my money back and they can have their car back.
How did the Passat problems get handled by the dealerships in the experience of those you were hearing about? I have had excellent experiences because of good dealers.
Excellent question and I don't know the answer. A lot of the stuff I hear through my brother here in Chattanooga is second hand and "filtered" - a lot like forum posts, LOL. I'll try to quiz some folks if I run into some VW drivers in the parking lots here.
My sister had a problematic New Beetle in '00 and kept it for maybe ten years. Power windows were awful, as was her local dealer up in NW Virginia. Someone at VW must have yelled at the dealer or they changed management because around year 7, they fixed a bunch of stuff and didn't charge her much. She liked the car but still isn't sure she's ready to go back to a VW.
But you're right, a good dealer can make owning a lemon tolerable.
Power windows in early-2000s VWs were all bad due to a design flaw. A clip of some sort that was used to attach the mechanism to the door structure invariably failed.
How did the Passat problems get handled by the dealerships in the experience of those you were hearing about? I have had excellent experiences because of good dealers.
Excellent question and I don't know the answer. A lot of the stuff I hear through my brother here in Chattanooga is second hand and "filtered" - a lot like forum posts, LOL. I'll try to quiz some folks if I run into some VW drivers in the parking lots here.
My sister had a problematic New Beetle in '00 and kept it for maybe ten years. Power windows were awful, as was her local dealer up in NW Virginia. Someone at VW must have yelled at the dealer or they changed management because around year 7, they fixed a bunch of stuff and didn't charge her much. She liked the car but still isn't sure she's ready to go back to a VW.
But you're right, a good dealer can make owning a lemon tolerable.
I was checking JD Powers reliability scores and VW is near the bottom 1/3rd. We don't have any problems with our 2015 Chatanooga built Passat but it only has about 5000 miles on it, 2 1/2 years old.
VW is surrounde by many cars that are considered more reliable, such as Suburu. Maybe rumors become reality, because Hyundai is actually lower on the chart than VW. And, look at Chrysler, Volvo and Jeep!
I did notice Buick was #2 from the top and Cadillac #4. Maybe Cadillac thinks if they don't see or hear a complaint it won't be counted. Rover was at the bottom but that position is now held by Fiat. Lexus is #1.
@driver100 said: I did notice Buick was #2 from the top and Cadillac #4. Maybe Cadillac thinks if they don't see or hear a complaint it won't be counted. Rover was at the bottom but that position is now held by Fiat. Lexus is #1.
I am not surprised that Buick is so highly ranked. In five years I've only had two minor issues with my LaCrosse and one inconsequential issue with our 2014 Encore. The Encore came with two free years of service and the dealership experience is exceptional...not sure even Lexus can do better.
As to our 2008 Malibu, the dealer and service experiences were great but the car had a few issues with the AC and Power Steering. Despite these demerits the car started on the first turn of the key every time. In the six years and 63k miles that we owned it we never had to replace the batteries, tires or brakes. Other than a few replacement sets of wiper blades maintenance cost was negligible.
@driver100 said: I did notice Buick was #2 from the top and Cadillac #4. Maybe Cadillac thinks if they don't see or hear a complaint it won't be counted. Rover was at the bottom but that position is now held by Fiat. Lexus is #1.
I am not surprised that Buick is so highly ranked. In five I've only had two minor issues with my LaCrosse and one inconsequential issue with our 2014 Encore. The Encore came with two free years of service and the dealership experience is exceptional...not sure even Lexus can do better.
As to our 2008 Malibu, the dealer and service experiences were great but the car had a few issues with the AC and Power Steering. Despite these demerits the car started on the first turn of the key every time. In the six years and 63k miles that we owned it we never had to replace the batteries, tires or brakes. Other than a few replacement sets of wiper blades maintenance cost was negligible.
Actually, since all my posts are fair and balanced, I have to say, GM has a lot of cars on the JD Powers most reliable list......they have winners in a lot of categories, and the Malibu, Buick LaCrosse and Camaro as well as many of the trucks win in their categories.
Well, my brother went back home this afternoon. My Dad is scheduled for surgery this Thursday. Hopefully he will improve. He will most probably go back to rehab next weekend. There are a couple of social workers who have been helpful in the decision making process. It's tough having to make all these decisions. I guess when you are put in this position, you have to do what you think is best for the health and welfare of loved ones.
Got gas an hour ago and chatted up a local Passat SE driver (local, in that you could probably see the VW factory from the gas station if you cut down a million board feet of pine trees).
He has 50,000 miles and has had no issues. Dealer experience has been fine (he did complain about his Infiniti experience, but that was trying to buy one).
So now my VW reliability score is tied, one to one. Take that, Mr. Power.
Oldfarmer and Richard, among others, have apparently decided that they have better things to do than to post on this board these days. Maybe they're lurking. I miss them too.
As I see it, the dealer is the first line of defense with respect to satisfying the customer and representing the brand. My BMW dealer was not that highly regarded two decades ago; the sales department was okay, but parts and service were sketchy at best. As a result, I bought three BMWs from dealers in Cincy, Chicago, and Memphis before I bought a car from the store that was only 30 minutes away. However, they got their act together big time- and while I doubt I'll ever buy another new or CPO Bimmer, the treatment we receive from sales, service, and parts virtually ensures that my wife(and eventually RB Jr.) will continue to get their cars/trucks there. The one dealer body that I think is almost uniformly mediocre-at best-is Vollswagen; I mentioned on another board that I believed that VWoA must actually penalize excellent dealers and reward the ones that are just absolutely hopeless. Cadillac? The one near me is in the same dealer group as the BMW dealer. A good friend is a dyed in the wool GM fan, owning a Chevy truck and a '55 Chevy street machine. He bought two CTS sedans and both had several minor problems that the dealer seemed to be helpless to fix, so now there is a Lexus in his driveway. Me. I think the Cadillac brand is being let down by their dealer body and their customer service bureaucracy.
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
I had a previous generation Chevy Tahoe. One of the most trouble free vehicles I ever onwed. I had two Pontiacs, with teh v6 supercharged motor. Both were exemplary. My Mother's Caddy and now mine? The very definition of Lemons.
So, I don't hate GM. I think their service poilicies need some serious work. And, clearly some of thier parts need to be better vetted. Thing of it is, the platform is highly touted. Stalling I just don't know what causes that. I could guess but that's all it would be. Steering? Clearly they have some sort of glitch that they have no idea where to look. Suspension? There's got to be a run of bad front suspension parts, is all I can think of. I unfortunately got my fill of those bad parts.
CUE is weird. It was working pretty well, then all of a sudden wouldn't recognize that I was using it, and got slow as mollases in January, seemingly over night. NOthing changed in the car. Same phone as I had before.
It just has too many problems for a car to have all at once. Too bad. They could have had a convert from foreign marks. Instead, they drove me away. It's never good when a company that sells what they proclaim is the "standard of the world" and they chooses to fight with their customer base over their faulty products.
My Mother's Caddy and now mine? The very definition of Lemons.
Stalling I just don't know what causes that. I could guess but that's all it would be. Steering? Clearly they have some sort of glitch that they have no idea where to look. Suspension? There's got to be a run of bad front suspension parts, is all I can think of. I unfortunately got my fill of those bad parts.
CUE is weird. It was working pretty well, then all of a sudden wouldn't recognize that I was using it, and got slow as mollases in January, seemingly over night. It's never good when a company that sells what they proclaim is the "standard of the world" and they chooses to fight with their customer base over their faulty products.
I was just thinking....I wonder what they did with the first Caddie they took back from you in exchange for this one. I wonder who is driving that one. Maybe they just exchange troublesome cars amongst other owners.
Richard stopped by not too long ago to say Hi. He was just busy as heck with he community activities. He seems much busier than I am, and I have a job still!
Farmer? It has been a while since I recall seeing him. Hopefully just busy with the farming and bus driving.
Richard stopped by not too long ago to say Hi. He was just busy as heck with he community activities. He seems much busier than I am, and I have a job still!
I occasionally hear from Richard and he reminds me to let everyone know he's okay and thinks of us here. But he just doesn't have time with all that he took on to spend time reading the board.
Where to begin? Mike - TURP isn't that big a deal. I just had it done Friday for an enlarged prostate that was driving me crazy. There is the unfortunate part of spending a day with a catheter up where you'd rather not have it but the last thing I would have done is pull it out! When the nurse did that it was no big deal. I'm back home and other than no lifting over 10 pounds and generally lie around for the next four weeks no biggie. I think I can handle that.
My daughter is fine and now I have a body guy who will do the work for less than what the insurance company is willing to pay me as a total that I keep. What the hell is their problem that they have to list it as a total? The car is fine other than bent sheet metal and a broken lens. We'll see what this means in terms of what they'll insure it for. I'm inviting them to inspect it when its done and justify the total. rb - maybe they want to hear from a judge. I know. Wrong state.
Meanwhile, I take the Mazda up to show off ot my buddy up in Wappingers Falls, NY. He waxes it and has it looking brand new. On the way home, four miles before I'm going to get off the Thruway they are coning off the left lane. I'm nicely in the right lane. This big tractor trailer comes in off the shoulder and his rear wheel takes out my right side mirror, leaves rubber marks on the side, and forces me into the cones which scratch a bit of the left side. It sounds a lot worse than it is and I'm fine after I had an hour or so to cool down. It goes in on the 22nd (our 30th anniversary) and should be good as new four days later. On the rubber marks and light scratches they guy actually said "that'll buff right out!" Great body shop so I'm expecting nothing but perfection. The truck never ever stopped. Hit and run.
2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
that sucks Fezo. Heck, he may not even have know he hit you! But more likely, didn't care. Hopefully it will be as good as new, but does not sound all that bad.
Good luck with the Camry. if it really is just some sheet metal work (nothing structural) won't matter in the long run.
what the heck year is that? With 200K, I would not even have collision (save a lot on insurance that way with a young driver!). I actually never had comp of collision on my TL, and that I bought at 8 YO with 145K on it. probably was worth getting, since it still had some book value, but I played the odds and won, since I saved a lot of $$ per year, and never had anything that I could have claimed.
your Camry now will have a branded title, so it really seems not worth it for full coverage.
I put the collision on it because I hadn't had it on the Mazda in he only at fault accident of my life. That cost half of what I paid for the car. Actually that was an expensive car over its life but I loved that thing.
No more collision on the Camry. It'll cost $3,500 to fix (paid by insurance. Hope to get another two years out of it. If I get one that's ok.
2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
GG, I am interested in seeing what you get next. Running out of options for various reasons!
I saw a few TLXs recently. I really like those, and love the interior. One of those might be my next car in 2.5 years. Or, maybe not.
Stick...haven't given it much thought yet. Good bet it won't be a Caddy.
It's been a few months, but I briefly test drove three TLXs...one 4 cyl, one 6 cyl and one with SH AWD. Pretty nice upgrade to my former TL. Suspension and drivetrain feel a class or two above their price. 4 cyl is a little too tame for my tastes, even though most trade rags like the 4 cyl version. 6 cyl feels strong. SH AWD is hard to beat for the price...especially the Tech and Advance versions.
And yes.....reliable.
So, that might be one to look at more closely.
I kinda liked the IS30 when I looked at them. Lexus is at the top of the quality and reliability lists,too.
My sister really likes her Mercedes. Everybody here seems to like theirs. So, maybe take a closer look at a C Class.
The BMW 3 Series equipped the way I would like it is really priced out of what I budget for my cars.
"Where to begin? Mike - TURP isn't that big a deal. I just had it done Friday for an enlarged prostate that was driving me crazy. There is the unfortunate part of spending a day with a catheter up where you'd rather not have it but the last thing I would have done is pull it out! When the nurse did that it was no big deal. I'm back home and other than no lifting over 10 pounds and generally lie around for the next four weeks no biggie. I think I can handle that."
I had one done 20 years ago and it was not a fun procedure, however we are dealing with a 92 year old man who has pulled his foley out three or four times now and suffers from dementia as well as some horrific pain from that fall he took in the hospital - 3 broken ribs and a "black and blue" left thigh as well as shoulder pain and back pain.
So there is a lot more risk here. Going under general anesthetic can be dangerous to someone in his condition. I will know more Wednesday morning when I see his regular urologist.
I am all alone again with this burden - my brother had to return to northern Florida yesterday after being here 2 days. Hopefully he will be back before the surgery on Thursday. If not, I'll deal with it. I spend 8-10 hours a day at his bedside to make sure he eats and is comfortable.
Thanks again for your prayers and support - they are very much appreciated.
Went out this a.m. to go to the airport. Wife had to use her Accord for a Dr's appot. So, I pulled the CTS out of the garage. Within 2 miles, it stalled, right after the power steering stopped..almost like the power steering was putting too big of a strain on the engine. It started again (after a lot of craking) but would stall at the next red light. Called Cadillac "Help Line". They said to have it towed to the dealer, but warned if they couldn't find anything wrong (as in "no code" routine), I'd be on the hook for the tow.
Nursed it back to my garage. Missed my flight. Going to have to get a rental in a few minutes.
Went out this a.m. to go to the airport. Wife had to use her Accord for a Dr's appot. So, I pulled the CTS out of the garage. Within 2 miles, it stalled, right after the power steering stopped..almost like the power steering was putting too big of a strain on the engine. It started again (after a lot of craking) but would stall at the next red light. Called Cadillac "Help Line". They said to have it towed to the dealer, but warned if they couldn't find anything wrong (as in "no code" routine), I'd be on the hook for the tow.
Nursed it back to my garage. Missed my flight. Going to have to get a rental in a few minutes.
And it continues.......
With all your issues with the CTS, I've been meaning to ask how the new job is going for you?
Power windows in early-2000s VWs were all bad due to a design flaw. A clip of some sort that was used to attach the mechanism to the door structure invariably failed.
My sister's Forester is pushing 190k and she's also here in TN visiting Mom. And she's car shopping. MINI, CrossTrek.... I asked her if she'd be interested in a VW and got to hear the power window rant again, plus her CEL was always on. That said, she'd love an Audi.
(btw, my Mom is 93 and her biggest complaint is that her eyes are so bad she can't read anymore. She's got plenty of other issues, but is doing pretty good overall. Must have been the 50 years of smoking!).
Called Cadillac "Help Line". They said to have it towed to the dealer, but warned if they couldn't find anything wrong (as in "no code" routine), I'd be on the hook for the tow.
Nursed it back to my garage. Missed my flight. Going to have to get a rental in a few minutes.
And it continues.......
GG, if it wasn't so aggravating it would make a good comedy routine. The car stalls, the power steering doesn't work. If you get it towed and they can't find the problem (and we are talking about incompetents who couldn't find the problem before), then you will be charged for the tow.....presumably that is even if the car stalls in front of them, and they can't find the problem.
In my comedy movie you have the car towed in and the mechanics are three monkeys - see no evil, hear no evil, speak no evil.
I still don't see why you don't leave the car with them. They can start it and use it and try to fix it. If they can't fix it after all this time then it makes your case stronger. If it is in your garage it isn't advancing your case, it is static.
I just checked TLX on Edmunds. They say it is good but rank it as number 4 in it's category, CTS is #1! You did mention a C Class as a possibility. I love my Mercedes and touch wood, no problems so far, but I would wonder why the C Class is high on the list of trade-ins after one year. I don't understand it, but would like to know why. Just threw it in there to think about.
Power windows in early-2000s VWs were all bad due to a design flaw. A clip of some sort that was used to attach the mechanism to the door structure invariably failed.
My sister's Forester is pushing 190k and she's also here in TN visiting Mom. And she's car shopping. MINI, CrossTrek.... I asked her if she'd be interested in a VW and got to hear the power window rant again, plus her CEL was always on. That said, she'd love an Audi.
(btw, my Mom is 93 and her biggest complaint is that her eyes are so bad she can't read anymore. She's got plenty of other issues, but is doing pretty good overall. Must have been the 50 years of smoking!).
If she gets an Audi tell her to get an automatic. Those clutches can be expensive to fix. An Audi is as much fun as you can have driving a car - dollar for dollar - just, could get expensive.
Went out this a.m. to go to the airport. Wife had to use her Accord for a Dr's appot. So, I pulled the CTS out of the garage. Within 2 miles, it stalled, right after the power steering stopped..almost like the power steering was putting too big of a strain on the engine.
The 2014 CTS has ZF electric power steering. There is no pumping load on the engine with that.
If she gets an Audi tell her to get an automatic. Those clutches can be expensive to fix. An Audi is as much fun as you can have driving a car - dollar for dollar - just, could get expensive.
She won't buy one - too expensive on repairs. But she'd consider a manual. She went to England last month and tooled around in a rental Fiat 500 MT. Awful driver overall but she manages, even shifting with her left hand.
Went out this a.m. to go to the airport. Wife had to use her Accord for a Dr's appot. So, I pulled the CTS out of the garage. Within 2 miles, it stalled, right after the power steering stopped..almost like the power steering was putting too big of a strain on the engine. It started again (after a lot of craking) but would stall at the next red light. Called Cadillac "Help Line". They said to have it towed to the dealer, but warned if they couldn't find anything wrong (as in "no code" routine), I'd be on the hook for the tow.
Nursed it back to my garage. Missed my flight. Going to have to get a rental in a few minutes.
And it continues.......
I wish I could understand this bizarre situation. First off, if I'm not mistaken, the Cadillac has a four-year warranty, 24/7 roadside assistance, and six or 12 months OnStar coverage. So you having to pay for the tow should not be an issue as this is covered by GM. How did that conversation come up anyway?
Sometime in February, I had a flat tire. I called OnStar and they towed my Buick to the dealer. No towing charge except I had to pay for a replacement tire. Again, it appears that your relationship with GM and your dealership is adversarial and toxic and no offers of help is good enough for you.
That reminds me of @e_net_rider, a guy in one of the Buick forums who went out his way to trash GM. He claimed he had issues with his Malibu and after some negotiations they bought back his Malibu. Next, he purchased a LaCrosse, and again he had phantom complaints which resulted in GM buying back the LaCrosse.
Don't know if it is "buyer's remorse" but anything short of you getting your money back would be unsatisfactory.
First off, if I'm not mistaken, the Cadillac has a four-year warranty, 24/7 roadside assistance, and six or 12 months OnStar coverage. So you having to pay for the tow should not be an issue as this is covered by GM.
I agree. If I would have experienced the recent issue that GG did, I would have had the car towed to the dealer, and had them keep it until "fixed". If all of a sudden a code showed up, that could take care of the problem. If still not fixed, it makes his case against them stronger. Why don't they just take it out for a drive? It seems like the car's problems are occurring more often. When the service people experience the issues there's no way they can say, "cannot duplicate the problem".
Well, it's like when the two turtles collide and the only witness is a snail. He says "I don't know. It all happened so fast."
He was out quick enough that I couldn't get the plate and no company name on the back. The cop that stops is less than useless. All he wanted was me back on the road. Handed me a report to fill out if I wanted. Much to my surprise afterward his name isn't even on it. Strikes me that there's no sense reporting it except to the insurance company and they're already on board.
2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
Went out this a.m. to go to the airport. Wife had to use her Accord for a Dr's appot. So, I pulled the CTS out of the garage. Within 2 miles, it stalled, right after the power steering stopped..almost like the power steering was putting too big of a strain on the engine. It started again (after a lot of craking) but would stall at the next red light. Called Cadillac "Help Line". They said to have it towed to the dealer, but warned if they couldn't find anything wrong (as in "no code" routine), I'd be on the hook for the tow.
Nursed it back to my garage. Missed my flight. Going to have to get a rental in a few minutes.
And it continues.......
GG, have you thought about taking a pic/video of what the car does in these situations? It might help your case. Granted I did that with my Grand Cherokee, the dealer would watch the video and look at the pictures and say, "Well it shouldn't do that." They never could fix it, doubt Cadillac can fix your car but at least having some evidence would support your case.
Well, it's like when the two turtles collide and the only witness is a snail. He says "I don't know. It all happened so fast."
He was out quick enough that I couldn't get the plate and no company name on the back. The cop that stops is less than useless. All he wanted was me back on the road. Handed me a report to fill out if I wanted. Much to my surprise afterward his name isn't even on it. Strikes me that there's no sense reporting it except to the insurance company and they're already on board.
roadburner said:
Too bad you didn't get the plate number.
Or one of those dash cams!
What a thing to happen. Fezo, don't bother buying a lottery ticket for this week.
I wish I could understand this bizarre situation. First off, if I'm not mistaken, the Cadillac has a four-year warranty, 24/7 roadside assistance, and six or 12 months OnStar coverage. So you having to pay for the tow should not be an issue as this is covered by GM. How did that conversation come up anyway?
Sometime in February, I had a flat tire. I called OnStar and they towed my Buick to the dealer. No towing charge except I had to pay for a replacement tire. Again, it appears that your relationship with GM and your dealership is adversarial and toxic and no offers of help is good enough for you.
That reminds me of @e_net_rider, a guy in one of the Buick forums who went out his way to trash GM. He claimed he had issues with his Malibu and after some negotiations they bought back his Malibu. Next, he purchased a LaCrosse, and again he had phantom complaints which resulted in GM buying back the LaCrosse.
Don't know if it is "buyer's remorse" but anything short of you getting your money back would be unsatisfactory.
When I swerved to miss a deer and hit a curb I called Infiniti roadside assistance, they brought a flat bed, towed it to the dealer and Infiniti picked up the bill even though it was my fault.
Doesn't really seem like they are trying to help GG though. Their paltry offers would be fine at a Chevy/Ford/Hyundai dealer, but for the "standard of the world" this falls way short.
First off, if I'm not mistaken, the Cadillac has a four-year warranty, 24/7 roadside assistance, and six or 12 months OnStar coverage. So you having to pay for the tow should not be an issue as this is covered by GM.
I agree. If I would have experienced the recent issue that GG did, I would have had the car towed to the dealer, and had them keep it until "fixed". If all of a sudden a code showed up, that could take care of the problem. If still not fixed, it makes his case against them stronger. Why don't they just take it out for a drive? It seems like the car's problems are occurring more often. When the service people experience the issues there's no way they can say, "cannot duplicate the problem".
Yeh, leave the car at the dealer. They can use the car whenever they want. Like our lemon Volvo the chief mechanic drove the car himself for a weekend. They might actually experience the problem and admit there is a problem....but, more important, this would be added proof these clowns don't know how to fix this car.
I still say GM Corp is at fault too, probably even more than the dealer. They should be working to solve the problem too, they are the one's who designed the car and are backing the warranty. The dealer may be incompetent, but GM is ultimately finally responsible for getting the car fixed.
In the case of our Audi the dealer gave us 50% off parts, 10% off labor which is about all they could really do, they tried to get more out of Audi Corporate but couldn't. In this case, the dealer doesn't want to be out money GM won't compensate them for, and GM doesn't want to fix a car that doesn't register a code.
My take is they are presenting everything to be GG is making it all up, hence the warning about paying for a "false alarm" tow. Having this on video would certainly help, but should not be on the owner to do that.
Considering how often it craps out, boggles the mind as to why they just did not offer to have the SM drive it for a few days. Would pretty much answer the reality question!
I think the fully well believe it is dying, but know they can't figure out why, hence no desire to have it happen on their watch, hence the stonewalling.
I have a not-sales story for you all this morning. If any of you were following the Real-World Trade-In Values thread, I had a deal put together to trade in my VW CC lease on a leftover 2015 Mazda CX-5 Grand Touring this past week.
I reached out to the dealer via email last week because they had what we were looking for and had a reputation for being a very aggressive dealer here in the PNW for pricing. I pulled a GG and submitted my offer to the Internet Sales Manager outlining what I was looking for on trade and on the new car and told them if they met the offer, I'd put a deposit down right away and come close that evening. It was a skinny deal, no question, but not out of line given the incentives that were available.
After some back and forth clarification of a couple points, the dealer told me that everything looked good and to call in a deposit and submit a credit check for Mazda Finance. No problem, right? The only thing I wanted back was a confirmation deal sheet just putting everything on their paperwork and outlining what I would need to bring with to signing (I decided to do tags and first month at signing). Suddenly they needed to wait for a lease manager who was off to come in two days later to provide that. Then, my sales guy goes on his weekend but insists we're still good, the numbers are fine, and to submit the credit check. I'm obviously skeptical.
After radio silence for almost 48 hours with the exception of my sales guy checking in to tell me everything is still OK, they call me to tell me they "misread" my sales price for the new car and that we were $100/month apart on the lease numbers, but that if I came in maybe "we could work something out".
Suffice to say, I did not go in and the CC remains in my driveway. I realize there are a lot of people out there who waste time and are not actually interested in buying a car, but I'm not sure I could have been any more clear how serious of a buyer I was. I can't think of many industries where you get to agree, in writing, to a deal and then get to back away from it with a "sorry"...
No follow-up from upper management or anything, either, apologizing for the misunderstanding.
2025 Jetta GLI Autobahn, 2024 Jeep Grand Cherokee 4xE
Comments
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
2014 Malibu 2LT, 2015 Cruze 2LT,
I'm just a simple man......
By now I've learned to ask for specifics when given orders -errr I mean instructions.
2014 Malibu 2LT, 2015 Cruze 2LT,
Maybe it's me. But, if I write a check with 5 numbers before the decimal point, I'm expecting it to work as designed with a minimum of fuss. I am buying what I believe should be a safe and convenient mode of transportation. I believe that's what the car company advertises they provide....AT MINIMUM.
Dealers make a big deal that no one knows your car better than they do. They say exactly that. So, they urge you to have them do all your service because they are specifically trained to service your car.
Let me quote one of the servicing dealer's posts on a service ticket....
"Customer states power steering intermitently fails and stutters. Car intermittently stalls. No data codes found. Service technician found vehicle performing as designed. Found pic6012 (don't know what that is) which states this is a normal condition..."
This is after the same dealer said they got a code to replace the power steering unit a week earlier. Which is it? Is it a normal condition that gives a code? Is it normal for the power steering to intermitently go out?
Dealer states something similar for the stalling. Now, there's a left front suspension grind. CUE has quit recognizing ANY voice commands.
Cadillac says they're concerned. But, every time I've taken it to the dealer, or complained to Cadillac Customer Service, I'm given lip service about how they want me to be satisfied, but never provide anything remotely resembling customer service.
Clearly, none of this qualifies as safe or convenient transportation.
I've given them multiple opprotinities to fix these issues. They've failed each and every time. They're now in stall mode.
Time's up. I don't have any mroe opportunities to give for them to disappoint me....AGAIIN!
This has nothing to do with anyone else's car. This shows me the kind of company I've been dealing with. Once the sale is made, and everything goes smoothly, they like their customers. Anything goes sideways? Good luck!
2013 LX 570 2016 LS 460
Yet the same company replaced your gray CTS unprompted from what I understand, without you even having to make the request to do so. Something has changed in the interim.
2017 Cadillac ATS Performance Premium 3.6
Still, more than one dealer has fallen down. Not that I care, but I'm assuming Cadillac hasn't supported them very well (and me, not at all).
I don't care about going to a local media outlet. I just want them to give me my money back and they can have their car back.
My sister had a problematic New Beetle in '00 and kept it for maybe ten years. Power windows were awful, as was her local dealer up in NW Virginia. Someone at VW must have yelled at the dealer or they changed management because around year 7, they fixed a bunch of stuff and didn't charge her much. She liked the car but still isn't sure she's ready to go back to a VW.
But you're right, a good dealer can make owning a lemon tolerable.
2017 Cadillac ATS Performance Premium 3.6
VW is surrounde by many cars that are considered more reliable, such as Suburu. Maybe rumors become reality, because Hyundai is actually lower on the chart than VW. And, look at Chrysler, Volvo and Jeep!
I did notice Buick was #2 from the top and Cadillac #4. Maybe Cadillac thinks if they don't see or hear a complaint it won't be counted. Rover was at the bottom but that position is now held by Fiat. Lexus is #1.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
I am not surprised that Buick is so highly ranked. In five years I've only had two minor issues with my LaCrosse and one inconsequential issue with our 2014 Encore. The Encore came with two free years of service and the dealership experience is exceptional...not sure even Lexus can do better.
As to our 2008 Malibu, the dealer and service experiences were great but the car had a few issues with the AC and Power Steering. Despite these demerits the car started on the first turn of the key every time. In the six years and 63k miles that we owned it we never had to replace the batteries, tires or brakes. Other than a few replacement sets of wiper blades maintenance cost was negligible.
JD POWERS RELIABILITY SURVEY
You can just flip thru and see the winner in each category.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2024 Genesis G90 Super-Charger
He has 50,000 miles and has had no issues. Dealer experience has been fine (he did complain about his Infiniti experience, but that was trying to buy one).
So now my VW reliability score is tied, one to one. Take that, Mr. Power.
2014 Malibu 2LT, 2015 Cruze 2LT,
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
The one dealer body that I think is almost uniformly mediocre-at best-is Vollswagen; I mentioned on another board that I believed that VWoA must actually penalize excellent dealers and reward the ones that are just absolutely hopeless.
Cadillac? The one near me is in the same dealer group as the BMW dealer. A good friend is a dyed in the wool GM fan, owning a Chevy truck and a '55 Chevy street machine. He bought two CTS sedans and both had several minor problems that the dealer seemed to be helpless to fix, so now there is a Lexus in his driveway. Me. I think the Cadillac brand is being let down by their dealer body and their customer service bureaucracy.
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
So, I don't hate GM. I think their service poilicies need some serious work. And, clearly some of thier parts need to be better vetted. Thing of it is, the platform is highly touted. Stalling I just don't know what causes that. I could guess but that's all it would be. Steering? Clearly they have some sort of glitch that they have no idea where to look. Suspension? There's got to be a run of bad front suspension parts, is all I can think of. I unfortunately got my fill of those bad parts.
CUE is weird. It was working pretty well, then all of a sudden wouldn't recognize that I was using it, and got slow as mollases in January, seemingly over night. NOthing changed in the car. Same phone as I had before.
It just has too many problems for a car to have all at once. Too bad. They could have had a convert from foreign marks. Instead, they drove me away. It's never good when a company that sells what they proclaim is the "standard of the world" and they chooses to fight with their customer base over their faulty products.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Farmer? It has been a while since I recall seeing him. Hopefully just busy with the farming and bus driving.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
I saw a few TLXs recently. I really like those, and love the interior. One of those might be my next car in 2.5 years. Or, maybe not.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
2014 Malibu 2LT, 2015 Cruze 2LT,
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
My daughter is fine and now I have a body guy who will do the work for less than what the insurance company is willing to pay me as a total that I keep. What the hell is their problem that they have to list it as a total? The car is fine other than bent sheet metal and a broken lens. We'll see what this means in terms of what they'll insure it for. I'm inviting them to inspect it when its done and justify the total. rb - maybe they want to hear from a judge. I know. Wrong state.
Meanwhile, I take the Mazda up to show off ot my buddy up in Wappingers Falls, NY. He waxes it and has it looking brand new. On the way home, four miles before I'm going to get off the Thruway they are coning off the left lane. I'm nicely in the right lane. This big tractor trailer comes in off the shoulder and his rear wheel takes out my right side mirror, leaves rubber marks on the side, and forces me into the cones which scratch a bit of the left side. It sounds a lot worse than it is and I'm fine after I had an hour or so to cool down. It goes in on the 22nd (our 30th anniversary) and should be good as new four days later. On the rubber marks and light scratches they guy actually said "that'll buff right out!" Great body shop so I'm expecting nothing but perfection. The truck never ever stopped. Hit and run.
Good luck with the Camry. if it really is just some sheet metal work (nothing structural) won't matter in the long run.
what the heck year is that? With 200K, I would not even have collision (save a lot on insurance that way with a young driver!). I actually never had comp of collision on my TL, and that I bought at 8 YO with 145K on it. probably was worth getting, since it still had some book value, but I played the odds and won, since I saved a lot of $$ per year, and never had anything that I could have claimed.
your Camry now will have a branded title, so it really seems not worth it for full coverage.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
No more collision on the Camry. It'll cost $3,500 to fix (paid by insurance. Hope to get another two years out of it. If I get one that's ok.
It's been a few months, but I briefly test drove three TLXs...one 4 cyl, one 6 cyl and one with SH AWD. Pretty nice upgrade to my former TL. Suspension and drivetrain feel a class or two above their price. 4 cyl is a little too tame for my tastes, even though most trade rags like the 4 cyl version. 6 cyl feels strong. SH AWD is hard to beat for the price...especially the Tech and Advance versions.
And yes.....reliable.
So, that might be one to look at more closely.
I kinda liked the IS30 when I looked at them. Lexus is at the top of the quality and reliability lists,too.
My sister really likes her Mercedes. Everybody here seems to like theirs. So, maybe take a closer look at a C Class.
The BMW 3 Series equipped the way I would like it is really priced out of what I budget for my cars.
So, we'll see where this ends up.
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
"Where to begin? Mike - TURP isn't that big a deal. I just had it done Friday for an enlarged prostate that was driving me crazy. There is the unfortunate part of spending a day with a catheter up where you'd rather not have it but the last thing I would have done is pull it out! When the nurse did that it was no big deal. I'm back home and other than no lifting over 10 pounds and generally lie around for the next four weeks no biggie. I think I can handle that."
I had one done 20 years ago and it was not a fun procedure, however we are dealing with a 92 year old man who has pulled his foley out three or four times now and suffers from dementia as well as some horrific pain from that fall he took in the hospital - 3 broken ribs and a "black and blue" left thigh as well as shoulder pain and back pain.
So there is a lot more risk here. Going under general anesthetic can be dangerous to someone in his condition. I will know more Wednesday morning when I see his regular urologist.
I am all alone again with this burden - my brother had to return to northern Florida yesterday after being here 2 days. Hopefully he will be back before the surgery on Thursday. If not, I'll deal with it. I spend 8-10 hours a day at his bedside to make sure he eats and is comfortable.
Thanks again for your prayers and support - they are very much appreciated.
2024 Genesis G90 Super-Charger
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Nursed it back to my garage. Missed my flight. Going to have to get a rental in a few minutes.
And it continues.......
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
(btw, my Mom is 93 and her biggest complaint is that her eyes are so bad she can't read anymore. She's got plenty of other issues, but is doing pretty good overall. Must have been the 50 years of smoking!).
In my comedy movie you have the car towed in and the mechanics are three monkeys - see no evil, hear no evil, speak no evil.
I still don't see why you don't leave the car with them. They can start it and use it and try to fix it. If they can't fix it after all this time then it makes your case stronger. If it is in your garage it isn't advancing your case, it is static.
I just checked TLX on Edmunds. They say it is good but rank it as number 4 in it's category, CTS is #1! You did mention a C Class as a possibility. I love my Mercedes and touch wood, no problems so far, but I would wonder why the C Class is high on the list of trade-ins after one year. I don't understand it, but would like to know why. Just threw it in there to think about.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
The 2014 CTS has ZF electric power steering. There is no pumping load on the engine with that.
2017 Cadillac ATS Performance Premium 3.6
It was melon yellow with a bright blue interior.
Sometime in February, I had a flat tire. I called OnStar and they towed my Buick to the dealer. No towing charge except I had to pay for a replacement tire. Again, it appears that your relationship with GM and your dealership is adversarial and toxic and no offers of help is good enough for you.
That reminds me of @e_net_rider, a guy in one of the Buick forums who went out his way to trash GM. He claimed he had issues with his Malibu and after some negotiations they bought back his Malibu. Next, he purchased a LaCrosse, and again he had phantom complaints which resulted in GM buying back the LaCrosse.
Don't know if it is "buyer's remorse" but anything short of you getting your money back would be unsatisfactory.
I agree. If I would have experienced the recent issue that GG did, I would have had the car towed to the dealer, and had them keep it until "fixed". If all of a sudden a code showed up, that could take care of the problem. If still not fixed, it makes his case against them stronger. Why don't they just take it out for a drive? It seems like the car's problems are occurring more often. When the service people experience the issues there's no way they can say, "cannot duplicate the problem".
He was out quick enough that I couldn't get the plate and no company name on the back. The cop that stops is less than useless. All he wanted was me back on the road. Handed me a report to fill out if I wanted. Much to my surprise afterward his name isn't even on it. Strikes me that there's no sense reporting it except to the insurance company and they're already on board.
Too bad you didn't get the plate number.
Or one of those dash cams!
What a thing to happen. Fezo, don't bother buying a lottery ticket for this week.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Doesn't really seem like they are trying to help GG though. Their paltry offers would be fine at a Chevy/Ford/Hyundai dealer, but for the "standard of the world" this falls way short.
I still say GM Corp is at fault too, probably even more than the dealer. They should be working to solve the problem too, they are the one's who designed the car and are backing the warranty. The dealer may be incompetent, but GM is ultimately finally responsible for getting the car fixed.
In the case of our Audi the dealer gave us 50% off parts, 10% off labor which is about all they could really do, they tried to get more out of Audi Corporate but couldn't. In this case, the dealer doesn't want to be out money GM won't compensate them for, and GM doesn't want to fix a car that doesn't register a code.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Considering how often it craps out, boggles the mind as to why they just did not offer to have the SM drive it for a few days. Would pretty much answer the reality question!
I think the fully well believe it is dying, but know they can't figure out why, hence no desire to have it happen on their watch, hence the stonewalling.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
I reached out to the dealer via email last week because they had what we were looking for and had a reputation for being a very aggressive dealer here in the PNW for pricing. I pulled a GG and submitted my offer to the Internet Sales Manager outlining what I was looking for on trade and on the new car and told them if they met the offer, I'd put a deposit down right away and come close that evening. It was a skinny deal, no question, but not out of line given the incentives that were available.
After some back and forth clarification of a couple points, the dealer told me that everything looked good and to call in a deposit and submit a credit check for Mazda Finance. No problem, right? The only thing I wanted back was a confirmation deal sheet just putting everything on their paperwork and outlining what I would need to bring with to signing (I decided to do tags and first month at signing). Suddenly they needed to wait for a lease manager who was off to come in two days later to provide that. Then, my sales guy goes on his weekend but insists we're still good, the numbers are fine, and to submit the credit check. I'm obviously skeptical.
After radio silence for almost 48 hours with the exception of my sales guy checking in to tell me everything is still OK, they call me to tell me they "misread" my sales price for the new car and that we were $100/month apart on the lease numbers, but that if I came in maybe "we could work something out".
Suffice to say, I did not go in and the CC remains in my driveway. I realize there are a lot of people out there who waste time and are not actually interested in buying a car, but I'm not sure I could have been any more clear how serious of a buyer I was. I can't think of many industries where you get to agree, in writing, to a deal and then get to back away from it with a "sorry"...
No follow-up from upper management or anything, either, apologizing for the misunderstanding.