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*They mentioned 4 people or groups who have birthdays today.....you know you are getting old when you don't know any of them. Dave Grhol and LL Cool to name a few.....whoever they are.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
In the end your kids won't remember winning or losing but they will remember spending time with dad.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
2014 Malibu 2LT, 2015 Cruze 2LT,
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2021 VW Arteon SEL 4-motion, 2018 VW Passat SE w/tech, 2016 Audi Q5 Premium Plus w/tech
2024 Genesis G90 Super-Charger
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
http://jalopnik.com/the-incredible-mystery-of-the-camry-dent-1785413530
2024 Ram 1500 Longhorn, 2019 Jeep Wrangler Rubicon, 2019 Ford Mustang GT Premium, 2016 Kia Optima SX, 2000 Pontiac Trans Am WS6
2024 Genesis G90 Super-Charger
2018 430i Gran Coupe
Got a call from the service manager from my Caddy dealer yesterday. He said the zone rep was in the dealership all day and that if I wanted to get things moving on my end, I should pop in and meet her by the end of the day.
Finished work and headed to the dealership. Service manager introduced us as she was putting her coat on to leave (6-ish). We convened to the General Manager's office (with him present).
Service Manager presented what was going on with my car. First time I heard the comprehensive explanation. He even had pics of what the issue is. Apparently there weren't many cars that came off the line with this particular problem before they caught it. Mine was the only one that was delivered to the dealership.
The wiring harness and the brackets holding it in place weren't engineered correctly and there were some interferences they did not account for. As such, the wiring sits too close to the exhaust and half shaft. Two things happen. First, the heat from the exhaust softens the insulation on the wiring (in some cases, as in mine, it actually melts the insulation). Then, the wiring rubs against the half shaft, and chafes the rest of the insulation away.
This causes "arcing". What happens next (I guess it had already happened on the road to someone given no one noticed the engineering gaff) is the motor will indeed shut down. But, worse than that, it could (or maybe did) cause the engine to catch on fire.
To me, the solution is simple. Secure the wiring harness somewhere else. Easier said than done, however. They had to re-engineer the wiring path, in addition to making new parts to hold everything in the "new" place. All recent '16s, and all '17s have this engineering change already done.
Some of you stipulated what was reitereated by the Zone Rep. That is, it's a recall that affected very few cars (relatively). And, they don't stop the line for much of anything. Thus, the parts to fix it may be a long time coming given the amount of cars affected.
With all of this information, and the history surrounding my Cadillac ownership experience, she said it's Cadillac's goal to make all of their customers "delighted" (her word, not mine). As she pointed out, "GG, I can see why you aren't delighted".
Apparently, she can dispense with all the paperwork formality of me filing lemon law and just do a like-for-like swap for a '17. She asked the General Manager what my loaner is. He said it was a CT6, and had a price delta of about $20K vs my CTS. Not sure what she's thinking. But, we'll see what happens next.
She has all of my information, the information about the previous CTS and the info on my current one. I asked her what it would take to get a full refund. She said I'd have to sue GM under the lemon law and go through all of those hoops. At that point, Cadillac would remove their internal support people (like her) from the process. Then, it just becomes a legal issue and not a customer satisfaction issue.
Although I am irritated by all of this, the dealership really makes a difference this time around. I'm not nearly as PO'd as I was the last time. They are engaged and seem to want to do what's right.
We'll see!
Am I hearing that they are considering giving you a 17' worth $20k more in exchange for your 16' which in itself was worth $20k more than your 14' lemon? You're the only guy I know who has made $40k trading up to newer models every year.
My hat is off to you.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
'24 Chevy Blazer EV 2LT
Not having a set of wheels I can depend on after 3 episodes with a manufacturer would be more than I would ever tolerate. IMO, take the "17 CTS and run, do not walk, to the nearest dealership that manufactures a car you like, and get away from any ties to Cadillac.
2024 Genesis G90 Super-Charger
A few other thoughts;
I am surprised at the turnaround in thinking since the last 2 debacles. Sales are off and I think they are finding you can't grow a brand by ignoring your customers.
I think this fire problem is a big problem for them........they don't want to get caught in another cover-up, that would really ruin their reputation.
It is nice that you keep moving up and getting a new car every year, but, you don't get much enjoyment from your car. If you do the lemon law thing and get the cash you will probably have to rent a car and you will be paid based on the value of the 2016 car....or maybe even the 1st one.
I sure am not ready to switch brands and gamble on a Cadillac
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
You have more time on your hands than I do.......I'll stick with Frankie Valli and Elvis etc.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Seriously, sounds to me like you're getting very transparent, thorough treatment. Any new CTS's you'd like in their stock or another store nearby?
2014 Malibu 2LT, 2015 Cruze 2LT,
They hinted at the CT6 as a replacement since I've been driving it. Not sure if they would do that, or that they wouldn't ask me for money out of my pocket (which I would not do).
Who knows? They may magically come up with the parts required. They may go hardline and totally dismiss the Zone Rep's recommendation, too.
Lots of "i"s to dot and "t"s to cross before anything happens. I'm just reporting exactly what happened, as it happened.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2017 Cadillac ATS Performance Premium 3.6
2017 Cadillac ATS Performance Premium 3.6
2014 Malibu 2LT, 2015 Cruze 2LT,
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2024 Genesis G90 Super-Charger
Yes, a car can have two "accidents" and be in excellent condition!
Backing up and hitting a post? Any good body shop can restore that bumper to new condition with minimal effort. Car Faxes can scare people away from great cars. " ACCIDENT REPORTED!!" can mean anything from a near total to a key scratch.
A quality body shop (as most are) can do a great job of fixing damage and the car will in no way be affected down the road. In the "old days" this wasn't always the case and when people said " It'll never be the same", those words were often accurate.
I did paint it. It had flames, too.
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
My Sons played by the rules because I did NOTHING on their cars. I did, however, cut up lots of wood for them to practice on and I "showed" them step by step many times how to do things but they were kids using tools for the first time so they were not pros and never won a race. After a couple years of this Son #1 got very disheartened and did not want to compete anymore because he knew if I helped him his cars could have done better. I convinced him to keep doing it himself because that experience would benefit him as he progressed through life. Wala, he came in third place his last year of Cub Scouts.
This is the best part of this story and I told this back in the SFTSFL days a few years ago, probably 10 years ago:
After the race that Son #1 came in third place he is congratulating his fellow Cub Scout and the kid turns to his father and said, "this is the kid that came in third". The father paid almost no attention to him because he was wrapped up receiving congratulations from several other fathers. I was not too far off so I heard what was going on. Eventually my Son says to this great car builder, "Mr. XXXXXX how did you get his car to go so fast". The guy said something like, "it takes a lot of practice. Keep trying, someday you'll get the hang of it". Needless to say my Son was pretty surprised with that answer but I was blistering.
As I said I overheard some of the conversations this father had with the other fathers and he said to one of them, "now that this is over I can concentrate on fixing my carburetor. My car is not running very well". One of the fathers asked what kind of car he had and he said, "it's a 197X (I can't remember now what year he said) Olds V8 with a Rochester 4 barrel". One of the fathers said, "you might be in luck. His father (pointing to Son #1) has rebuilt several of those. In fact, he helped me with mine a few months ago". This car builder wanted to know where I was so the guy points to me and says, "that's him right there".
The car builder comes over, extends his hand and introduces himself and proceeds to ask me how he should go about rebuilding his carb. I said, "it takes a lot of practice. Keep trying, someday you'll get the hang of it". Then I turned and walked away.
I hoped that I might get to pay him back someday but I never could have dreamed it would be that fast.
@driver100, if this post was too long you could have stopped half way through.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
There's a funny blog too:
http://camrydents.blogspot.com/
I thought it was unfair that some played by the rules but most did not. I thought it was unfair that some played by the rules but most did not.
There were lots of things in Cubs and then scouts that weren't done kosher by the rules. My son realized that and although he values his own experiences, he doesn't respect some of the leaders and certain other fathers and their brats he was in scouts with.
2014 Malibu 2LT, 2015 Cruze 2LT,
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
The 2014 XTS is a nice vehicle to be a passenger in. I don't know about handling, but it is a nice car to ride in.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
If that 42K is correct, that could have bought my first house in 1969...twice.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
1956 Buick Roadmaster Convertible in white with red leather seats and red carpeting.
Then a 1959 Oldsmobile Rocket 88
Then a 1961 Oldsmobile 98 Sedan
Then a 1964 Oldsmobile 98 Convertible
Then a 1965 Lincoln Continental with those suicide rear doors
Then a 1966 Cadillac Sedan DeVille.
He then bought a new Cadillac every year until he retired in 1974.
I used to drive his Cadillacs and those were great cars - luxurious, comfortable and made with the finest materials and leather. I even bought 3 Cadillac Sedan DeVilles (1982, 1984, 1988) but found them to be made with interior plastics and they started to be of poor quality. But those Caddies my Dad had were the best cars made in the USA.
2024 Genesis G90 Super-Charger
Now I thought these things were suppose to last a long time? I just had to replace a bunch that were less than 6 months old and they only are on a few hours a day at most. Did I get a bad batch? Do they not work right inverted (like in a ceiling fan)? I've had some way over a year in table lamps.
Ok, rant over.
@graphicguy You are a saint. I would have probably lost it by now.
@abacomike Your dad had some good taste in cars. No doubt by the late 80s Caddy wasn't what it was. I still take One of last Fleetwood Brougham with the 350 (before they went to he mid 90s bloated style).
2025 Ram 1500 Laramie 4x4 / 2023 Mercedes EQE 350 4Matic / 2022 Icon I6L Golf Cart
Maybe that stupid nanny law can be overturned with the new administration but I don't have much hope for that. However, I would like to hear all the crying from the tree huggers.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
GG, you should write a book. Or play lotto. you really beat the odds!
take whatever they give up (CTS or your loaner), and just go trade it in. You already did the "keep the new one until it has a problem" option, and see where you are now?
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
2017 Cadillac ATS Performance Premium 3.6