Edmunds Members - Cars and Conversations (Archived)

abacomike

Continuing with my 740i saga, I called the service advisor to find out if I can go down and pick up my car. Originally she said it takes a few hours to download the new software. She said that they haven't even started on my car yet. I asked why - I got it to her at 9:45 AM this morning. She stated that there are only a couple of guys in the back who know how to do what needs to be done - download software in the car and fix the inoperative defogging mirror. She stated that none were available today and were doing other jobs. Hmmm - make an appointment to have a car repaired and there is no one to fix it? I think I made a huge misstate going back to BMW. I guess I learned a very expensive lesson by buying this 740i. I guess it's back to Mercedes or some other brand that I can trust. Never really had any problems like this with Mercedes. But this is the third time I've had serious issues with BMW. No more BMW's for me. I'm stuck with this piece of junk for a few years - there is no way I am going out and buying a new car. Period!!!

I asked if the car would be ready by tomorrow - she said she had no idea. Since I can't pick it up on Wednesday due to prior engagements and I can't pick it up on Thursday because I have a series of tests at the hospital, I'll have to wait until Friday. I tell you, it stinks to high h-ll!

28firefighter

abacomike said:

Continuing with my 740i saga, I called the service advisor to find out if I can go down and pick up my car. Originally she said it takes a few hours to download the new software. She said that they haven't even started on my car yet. I asked why - I got it to her at 9:45 AM this morning. She stated that there are only a couple of guys in the back who know how to do what needs to be done - download software in the car and fix the inoperative defogging mirror. She stated that none were available today and were doing other jobs. Hmmm - make an appointment to have a car repaired and there is no one to fix it? I think I made a huge misstate going back to BMW. I guess I learned a very expensive lesson by buying this 740i. I guess it's back to Mercedes or some other brand that I can trust. Never really had any problems like this with Mercedes. But this is the third time I've had serious issues with BMW. No more BMW's for me. I'm stuck with this piece of junk for a few years - there is no way I am going out and buying a new car. Period!!!

I asked if the car would be ready by tomorrow - she said she had no idea. Since I can't pick it up on Wednesday due to prior engagements and I can't pick it up on Thursday because I have a series of tests at the hospital, I'll have to wait until Friday. I tell you, it stinks to high h-ll!

I would escalate to the service manager - I agree that is unacceptable for a car that costs as much as the 7 series.

laurasdada

Like all the good folks here, always looking!

I think Edmunds did a test of the stop/start function, found it did save ~10% fuel, increased mpg. I really don't find it a bother, like to think I'm helping the environment ever so slightly and saving $ against my Costco premium gas expenses!

Not sure I'm in a position to buy in the near term, a lot of moving parts in and about my life right now. As with all here, too... But, '18 XE are on the Jag site, I've looked at the '18 A5 and Giulia. The ex is going to dump the '02 Lexus before she moves to the PNW in June. Boy will be bummed, he was counting on taking it to summer camp (he's a counselor this year!) in the Berkshires. Sorry, my son, nope. And, freshman don't get to have cars...

So, likely I'll keep calm and carry on the XF through '18. But, not etched in stone. Guess I'm the anti-breld, the black sheep of the CCBA board. I'm so ashamed.

ab348

abacomike said:

I asked if the car would be ready by tomorrow - she said she had no idea. Since I can't pick it up on Wednesday due to prior engagements and I can't pick it up on Thursday because I have a series of tests at the hospital, I'll have to wait until Friday. I tell you, it stinks to high h-ll!

Buyback!!!

ab348

Mr_Shiftright said:

Unfortunate color IMHO. That was one year only, and was probably not popular. Seems a shame to repaint it though.

Emberglo paint. I like the color and the name, but I can see it would not be for everyone. With the 2-tone matching Pony interior this one has, I really like it. Seems a good deal right now.

explorerx4

That Mustang looks nice.
The narrative doesn't mention it have a limited slip, so I'm guessing it's not.

tbirdmarco

https://m.youtube.com/watch?v=NMRwVeVwUy4

andres3

fintail said:

Never had an issue with the hands free trunk on my car. It's not a necessary thing, but it is fun to show off and can be convenient.

Ahhh, I'll raise you the touchless trunk opening with two LED touch-activated map lights for impressing people. Don't even have to have the strength and stamina to push a button or a light (switch) anymore, just make skin contact with the light for on and off switching

explorerx4

@laurasdada ,
Have you looked into buying an extended warranty?
Might be worth a look.
Speaking of start/stop, I like to call it stop/start, my SIL borrowed my Fusion while visiting over the weekend.
I explained to her that it has start/stop and the there is a button to disable it, showing her where it is.
She said her new Cadillac XT5 has it too, but nobody explained that, so she thought something was wrong with it.
Her boyfriend knew what it was after riding in it, so now she knows, but still doesn't know how to shut it off.
After driving my Fusion, said 'I can't believe how much better it works in your car. You barely know it's there.'
Nice compliment and I feel the same way.
BTW, I really like it.

isellhondas

roadburner said:

This is tempting; two days left on a BaT auction and it's only at $16k- a 1966 A-Code GT with the four speed manual. AACA National 1st Prize winner too. If I could bag it for $20k I probably would.

Emberglow is a love it or hate it color!

isellhondas

ab348 said:

Mr_Shiftright said:

Unfortunate color IMHO. That was one year only, and was probably not popular. Seems a shame to repaint it though.

Emberglo paint. I like the color and the name, but I can see it would not be for everyone. With the 2-tone matching Pony interior this one has, I really like it. Seems a good deal right now.

In 1965 they made a few Special Edition Thunderbirds that were Emberglo. I would much rather have just a regular TBird without the Emberglo, parchment vinyl top and ugly fake wood inside.

But, they do have their fans! Kinda like fender skirts and continental kits!

tjc78

@oldfarmer50

2006 is a pretty good year for the MGM.  First year drive by wire kinks worked out and you get the revised instrumentation.  That one most likely was NOT a rental since it has the wood steering wheel and redundant stereo controls.   Those alloy wheels are correct for the trim level and package.  Only option that appears to be missing are the heated seats.   

Even on my cloth roofed MGM the chrome fender lips had to go.  

For frame of reference I got $3200 for my 04 with double the miles (probably looked everybit at good as the one you posted). 

andres3

I don't like start-stop tech. Too noticeable to me in the '17 A4, and I noticed the steering wheel either locked, or at least needed muscle (didn't try to muscle it) while off. That means if someone rear-ends you while it is in "off-mode" you'll have little steering input!

qbrozen

roadburner said:

Could be worth it. Market says around $17-20K, but I'd add a bit for 4-speed.

That award is Class 34a, so just 65-66 Mustangs in a local event. The owner certainly seems to have taken the time to get details right, however.

Unfortunate color IMHO. That was one year only, and was probably not popular. Seems a shame to repaint it though.

Given the junk I see in old car at that price point, I'd say it would be well bought at $20K but not much more.

Thanks; I even looked at the Vintage Air website and found out that you can get an incredibly sophisticated A/C retrofit kit for less than $1400- and the install looks relatively simple. Oh man, I may have to bid on it...

My system just arrived this evening. No idea when I will get around to installing it, though. Would make sense for me to do it while installing all my new engine parts, too.

ab348

explorerx4 said:

Might be worth a look.
Speaking of start/stop, I like to call it stop/start, my SIL borrowed my Fusion while visiting over the weekend.
I explained to her that it has start/stop and the there is a button to disable it, showing her where it is.
She said her new Cadillac XT5 has it too, but nobody explained that, so she thought something was wrong with it.
Her boyfriend knew what it was after riding in it, so now she knows, but still doesn't know how to shut it off.
After driving my Fusion, said 'I can't believe how much better it works in your car. You barely know it's there.'
Nice compliment and I feel the same way.
BTW, I really like it.

On the Cadillac you cannot turn it off. If you are clever you can feather the brake pedal as you come to a stop and it won't kick in but most people won't do that. It is noticeable when it does its thing in the Cadillac and I didn't like it. .

explorerx4

@tjc78,
I was hoping you would post about that MGM.
Thought the wheels were correct and I did read years ago, that 05 was year to avoid due to first year electronic throttle.

carnaught

@abacomike easy now. Count to 10, and take some slow breaths, in through your nose, out through your mouth....ohmm....

Doesn't mean the car is a P.O.S. When you get it back, it'll be nice and shined up, will run great, and you'll forget about this hiccup. This too shall pass...

Mr_Shiftright

explorerx4 said:

That Mustang looks nice.
The narrative doesn't mention it have a limited slip, so I'm guessing it's not.

You don't need an LSD on a car that doesn't handle anyway

oldfarmer50

graphicguy said:

So, getting close to the end on the Cadillac CTS saga. Just got an email from the GM RVDC (not sure what that means). I'm to set up an appointment with the dealer I bought it, and have an inspection done. If the inspection goes well (no significant incidents since the BBB inspection). they'll have a check for me for the amount we agreed to (after all's said and done with taxes, fees extra monies of me traveling to BBB and dealership, etc) it comes out to just shy of $53,500.

I see a light at the end of the tunnel....and, it's not a train.

Careful, they may claim the wiring harness isn't as it was from the factory and try to cancel the deal. I wouldn't trust these guys until I cashed the check.

oldfarmer50

abacomike said:

Continuing with my 740i saga, I called the service advisor to find out if I can go down and pick up my car. Originally she said it takes a few hours to download the new software. She said that they haven't even started on my car yet. I asked why - I got it to her at 9:45 AM this morning. She stated that there are only a couple of guys in the back who know how to do what needs to be done - download software in the car and fix the inoperative defogging mirror. She stated that none were available today and were doing other jobs. Hmmm - make an appointment to have a car repaired and there is no one to fix it? I think I made a huge misstate going back to BMW. I guess I learned a very expensive lesson by buying this 740i. I guess it's back to Mercedes or some other brand that I can trust. Never really had any problems like this with Mercedes. But this is the third time I've had serious issues with BMW. No more BMW's for me. I'm stuck with this piece of junk for a few years - there is no way I am going out and buying a new car. Period!!!

I asked if the car would be ready by tomorrow - she said she had no idea. Since I can't pick it up on Wednesday due to prior engagements and I can't pick it up on Thursday because I have a series of tests at the hospital, I'll have to wait until Friday. I tell you, it stinks to high h-ll!

I feel for ya brother! Just get rid of that junk in my driveway and I'll bravely put up with these severe defects. I'm use to driving around in various vehicles that have things that don't work.

driver100

Finally got a picture and changed my signature picture!

Sandman6472

Don't understand the two handicap placards, I have a handicap license plate on my car and the blue placard for when I travel in the A3 or one of the other vehicles in the family, just so much easier really. And no, just looking at a person who has this permit doesn't always show the problem, so folks shouldn't judge others just by what they see or think they see. Just ain't fair really, and trust me, wish I didn't need one. But I do and I have dealt with it. To any others, just deal with it and be thankful you don't need one!
Did one of those t v guides for Nielsen a couple weeks ago. Got $10.00 and an extra $1.00 when they thought I didn't send it back, they got it the next day. Kind of a pain but just kept a pen with the booklet by the t v. Done.

The Sandman

oldfarmer50

tjc78 said:

@oldfarmer50

2006 is a pretty good year for the MGM.  First year drive by wire kinks worked out and you get the revised instrumentation.  That one most likely was NOT a rental since it has the wood steering wheel and redundant stereo controls.   Those alloy wheels are correct for the trim level and package.  Only option that appears to be missing are the heated seats.   

Even on my cloth roofed MGM the chrome fender lips had to go.  

For frame of reference I got $3200 for my 04 with double the miles (probably looked everybit at good as the one you posted). 

I liked those chrome accents. Only on a car like that though. The half vinyl roof on some of them is hideous. Different strokes I guess. Doesn't really matter since it's a fantasy hooptie. Fun to dream on a budget.

cdnpinhead

Happiness = Reality - Expectations

Expecting perfection is a ticket to misery, but that's just me.

Sandman6472

Mike, dude, calm down. with all your health issues this year, this car saga is nothing to go nuts about. You bought an expensive vehicle with lots of tech stuff, [non-permissible content removed] happens! So it takes a couple days longer, not like you have a job to be at. And don't think this stress is healthy for ya. Just take a breath, sit down and have a cocktail, and then put it all in perspective. No one died here, yes it's an inconvienence but, it will be fixed and that'll be it. In the scheme of things, really ain't that bad.
Maybe next time, get a lower end vehicle with less tech and see how that goes. I've never met someone who's had so many issues with super expensive vehicles, maybe it's best to move down market. So far, our A3...flawless. My VW Golf, one issue that only happened intermittently and that's it. Batteries both had to be replaced but hey, it's South Florida and oem batteries don't last more than 13 to 15 months.
So, just relax a bit and put it all in perspective because there are worse things in life really. After the past two years you've had, this is a piece of cake. Take back your control here and let it go. All will be well very soon!

The Sandman

qbrozen

I agree with several of these posts, Mike. Ya gotta chill. This is nothing in terms of car ownership. A very minor issue. Sounds to me like that dealer's service dept is a bigger problem than the car. Is there another one you can go to in the future?

thebean

I understand Mike's angst.  He bought a super-premium car and he should be receiving better service from his dealer.  If I make an appointment at my Honda dealer and they don't get to the car that entire day, I'm going to be very peeved.  If I spent a ton of cash for a BMW 7 Series and this happened, I'd be apoplectic.  That dealer should be ashamed.  Unfortunately, both of the BMW dealers I have shopped at (but never bought) were of the opinion they could do no wrong and I should consider myself fortunate they were deigning to talk to me.  Both times, I bought Benzs.

driver100

Mike, you have conquered much more than this little glitch with the 740.
It might be part of the Easter Holiday Day Off schedule.
Not sure about Florida but here government employees, teachers etc. and many others had the day off.....rush hour was about half what it usually is.

cdnpinheads equation is excellent (can I use that for my next book? Driver's Method of Justifying Any Purchase!)

driver100

thebean said:

;Unfortunately, both of the BMW dealers I have shopped at (but never bought) were of the opinion they could do no wrong and I should consider myself fortunate they were deigning to talk to me.  Both times, I bought Benzs.

Bean, that is an interesting observation. My BMW dealer was pretty arrogant, the service department was always stretched to the limit and they didn't kill themselves to keep you happy. My MB dealer treats me like a king, they really do everything they possibly can, and are very polite and respectful.

I forgot about the times I would wait in the service consultants chair waiting for them to see me, promising me a ride and then having to wait a long time for it, no one ever really trying to move things along. MB they always greet me right away and there is never a long wait...and not excuses about why I can't get a ride right away.

abacomike

sandman_6472 said:

Mike, dude, calm down. with all your health issues this year, this car saga is nothing to go nuts about. You bought an expensive vehicle with lots of tech stuff, [non-permissible content removed] happens! So it takes a couple days longer, not like you have a job to be at. And don't think this stress is healthy for ya. Just take a breath, sit down and have a cocktail, and then put it all in perspective. No one died here, yes it's an inconvienence but, it will be fixed and that'll be it. In the scheme of things, really ain't that bad.
Maybe next time, get a lower end vehicle with less tech and see how that goes. I've never met someone who's had so many issues with super expensive vehicles, maybe it's best to move down market. So far, our A3...flawless. My VW Golf, one issue that only happened intermittently and that's it. Batteries both had to be replaced but hey, it's South Florida and oem batteries don't last more than 13 to 15 months.
So, just relax a bit and put it all in perspective because there are worse things in life really. After the past two years you've had, this is a piece of cake. Take back your control here and let it go. All will be well very soon!

The Sandman

Good advice, Sandy!  Pure logic - I like that.  I need to remember what I learned in a behavioral psychology course at graduate school - there are controllable variables in life and then there are uncontrollable variables.  Enjoy the controllable variables and ignore/do nothing about the uncontrollable variables - no matter what you do, you have to live with the fact that no matter what you do, the outcome of all your efforts, frustrations, anger, angst, etc., will not make one bit of difference in the end - because you have no power or influence over the outcome.

I have a nice loaner (with 1/2 a tank of gas now) and when the darn car is ready, they'll call me.  Too late for the booze - I have none in the house - but that variable I can control - tomorrow I add a good Bourbon to my liquor cabinet.

Thanks for reminding me Sandy.

abacomike

thebean said:

I understand Mike's angst.  He bought a super-premium car and he should be receiving better service from his dealer.  If I make an appointment at my Honda dealer and they don't get to the car that entire day, I'm going to be very peeved.  If I spent a ton of cash for a BMW 7 Series and this happened, I'd be apoplectic.  That dealer should be ashamed.  Unfortunately, both of the BMW dealers I have shopped at (but never bought) were of the opinion they could do no wrong and I should consider myself fortunate they were deigning to talk to me.  Both times, I bought Benzs.

Bean, see my response to Sandy - it applies to you as well.  Thanks buddy!

abacomike

carnaught said:

@abacomike easy now. Count to 10, and take some slow breaths, in through your nose, out through your mouth....ohmm....

Doesn't mean the car is a P.O.S. When you get it back, it'll be nice and shined up, will run great, and you'll forget about this hiccup. This too shall pass...

You are right, carnaught - 100% right.  When the car is ready, they'll call me!  Thanks!

qbrozen

thebean said:

I understand Mike's angst.  He bought a super-premium car and he should be receiving better service from his dealer.  If I make an appointment at my Honda dealer and they don't get to the car that entire day, I'm going to be very peeved.  If I spent a ton of cash for a BMW 7 Series and this happened, I'd be apoplectic.  That dealer should be ashamed.  Unfortunately, both of the BMW dealers I have shopped at (but never bought) were of the opinion they could do no wrong and I should consider myself fortunate they were deigning to talk to me.  Both times, I bought Benzs.

I've had that same experience at several Toyota dealers I've visited.

graphicguy

oldfarmer50 said:

graphicguy said:

So, getting close to the end on the Cadillac CTS saga. Just got an email from the GM RVDC (not sure what that means). I'm to set up an appointment with the dealer I bought it, and have an inspection done. If the inspection goes well (no significant incidents since the BBB inspection). they'll have a check for me for the amount we agreed to (after all's said and done with taxes, fees extra monies of me traveling to BBB and dealership, etc) it comes out to just shy of $53,500.

I see a light at the end of the tunnel....and, it's not a train.

Careful, they may claim the wiring harness isn't as it was from the factory and try to cancel the deal. I wouldn't trust these guys until I cashed the check.

I'm with you! Hope this whole sad ordeal is finished by the end of the week!

roadburner

qbrozen said:

I agree with several of these posts, Mike. Ya gotta chill. This is nothing in terms of car ownership. A very minor issue. Sounds to me like that dealer's service dept is a bigger problem than the car. Is there another one you can go to in the future?

I agree; this is primarily a dealer issue. I know our Service Advisors won't schedule a service/repair for a customer unless they are certain that the appropriate techs are available.

driver100

graphicguy said:

oldfarmer50 said:

graphicguy said:

So, getting close to the end on the Cadillac CTS saga. Just got an email from the GM RVDC (not sure what that means). I'm to set up an appointment with the dealer I bought it, and have an inspection done. If the inspection goes well (no significant incidents since the BBB inspection). they'll have a check for me for the amount we agreed to (after all's said and done with taxes, fees extra monies of me traveling to BBB and dealership, etc) it comes out to just shy of $53,500.

I see a light at the end of the tunnel....and, it's not a train.

Careful, they may claim the wiring harness isn't as it was from the factory and try to cancel the deal. I wouldn't trust these guys until I cashed the check.

I'm with you! Hope this whole sad ordeal is finished by the end of the week!

Yeh GG, I forgot to comment on your notice of payment. Good luck, it ain't over until it's over.
btw...how many days have they got....you should do a countdown for us?

oldfarmer50

,

driver100 said:

Finally got a picture and changed my signature picture!

That's a nice looking car. Too bad the hurricane came through and stripped all the leaves off the palm trees down there in Florida.

oldfarmer50

sandman_6472 said:

Mike, dude, calm down. with all your health issues this year, this car saga is nothing to go nuts about. You bought an expensive vehicle with lots of tech stuff, [non-permissible content removed] happens! So it takes a couple days longer, not like you have a job to be at. And don't think this stress is healthy for ya. Just take a breath, sit down and have a cocktail, and then put it all in perspective. No one died here, yes it's an inconvienence but, it will be fixed and that'll be it. In the scheme of things, really ain't that bad.
Maybe next time, get a lower end vehicle with less tech and see how that goes. I've never met someone who's had so many issues with super expensive vehicles, maybe it's best to move down market. So far, our A3...flawless. My VW Golf, one issue that only happened intermittently and that's it. Batteries both had to be replaced but hey, it's South Florida and oem batteries don't last more than 13 to 15 months.
So, just relax a bit and put it all in perspective because there are worse things in life really. After the past two years you've had, this is a piece of cake. Take back your control here and let it go. All will be well very soon!

The Sandman

I think Mike is experiencing the "last straw" feeling. With all his other troubles every new frustration becomes another thing piled on top of all the previous ones. At some point you feel overwhelmed by otherwise minor problems.

imidazol97

@abacomike
Your problem is that they made an appointment when they didn't have a tech to perform the service. They should have called to cancel or should not have made the appointment. Even my Chevrolet dealer doesn't do that to me.

It's not like your car was towed in unexpectedly for service due to an emergency problem and they're trying to work it in and it just couldn't be done today.

If Cadillac were to have done this, what would the reaction by a few folks be? I think the same is due here.

graphicguy

driver100 said:

graphicguy said:

oldfarmer50 said:

graphicguy said:

So, getting close to the end on the Cadillac CTS saga. Just got an email from the GM RVDC (not sure what that means). I'm to set up an appointment with the dealer I bought it, and have an inspection done. If the inspection goes well (no significant incidents since the BBB inspection). they'll have a check for me for the amount we agreed to (after all's said and done with taxes, fees extra monies of me traveling to BBB and dealership, etc) it comes out to just shy of $53,500.

I see a light at the end of the tunnel....and, it's not a train.

Careful, they may claim the wiring harness isn't as it was from the factory and try to cancel the deal. I wouldn't trust these guys until I cashed the check.

I'm with you! Hope this whole sad ordeal is finished by the end of the week!

Yeh GG, I forgot to comment on your notice of payment. Good luck, it ain't over until it's over.
btw...how many days have they got....you should do a countdown for us?

Driver....according to the arbitration terms, it's 6 days from now...and counting. Kinda figured they'd get me the check either on the last day they were required to, or pretty close to it.

If the check doesn't arrive, again, according to the arbitration agreement, it goes back to the BBB for them to take care of. What they'd do is beyond me. Call Cadillac bad names in an email? Threaten to rule against them in their next arbitration hearing? ???????

imidazol97

@abacomike
It sounds like your loaner may have software problems if the alerts didn't go off to warn of low fuel.

ab348

imidazol97 said:

@abacomike
It sounds like your loaner may have software problems if the alerts didn't go off to warn of low fuel.

I figured the "low fuel alert" was part of a different $5500 "driver awareness" option package. I wonder if the gesture sensors in the dash recognize a shaking fist?

imidazol97

ab348 said:

I wonder if the gesture sensors in the dash recognize a shaking fist?

That's my belly laugh for the DAY!

I'd forgotten about the uber exclusive gesture capabilities of the BMW. It can recognize a twirling finger but can't notify the driver of low fuel and impending stallout... Hmmmm.

WWGGCD

fintail

Nice! High option W213 are really rare so far. I have only seen one as loaded as yours on the road (and it was red!), but I have noticed a lot more of the new style in the past month or so, production is finally catching up I suspect.

driver100 said:

Finally got a picture and changed my signature picture!

dino001

abacomike said:

Continuing with my 740i saga, I called the service advisor to find out if I can go down and pick up my car. Originally she said it takes a few hours to download the new software. She said that they haven't even started on my car yet. I asked why - I got it to her at 9:45 AM this morning. She stated that there are only a couple of guys in the back who know how to do what needs to be done - download software in the car and fix the inoperative defogging mirror. She stated that none were available today and were doing other jobs. Hmmm - make an appointment to have a car repaired and there is no one to fix it? I think I made a huge misstate going back to BMW. I guess I learned a very expensive lesson by buying this 740i. I guess it's back to Mercedes or some other brand that I can trust. Never really had any problems like this with Mercedes. But this is the third time I've had serious issues with BMW. No more BMW's for me. I'm stuck with this piece of junk for a few years - there is no way I am going out and buying a new car. Period!!!

I asked if the car would be ready by tomorrow - she said she had no idea. Since I can't pick it up on Wednesday due to prior engagements and I can't pick it up on Thursday because I have a series of tests at the hospital, I'll have to wait until Friday. I tell you, it stinks to high h-ll!

Mike, I agree with Sandman, you really do have a propensity to make a Greek tragedy out of nothing (or to be precise - very little). So they didn't get to it. Not great, obviously, but you are in a more-than-OK car for the time being (they didn't leave you stranded in the middle of a desert ). I only wonder if you give yourself as little latitude as you tend to give to people who serve you. Yes, you are spending your money and lots of it, and they are there to serve your needs, and they didn't do best or promptest job, obviously but still - we all have lives, things go wrong, or not exactly as planned, from time to time. It's better not to know why they only had two people there (perhaps somebody's father just passed away, or somebody has a kid in a hospital, who knows). Why stress about things that are really so trivial, like having to "endure" X5 for one more day? Usually I'm the first to show up in a meeting, but I've been late here and there.

I hope I didn't offend you by throwing some humor here, but my perspective is we should be able to distinguish between a small slip that can happen to anybody and unacceptable neglect of one's duties.

dino001

BTW, when I left my 328 for routine service, I think it stayed overnight almost every time, each time for different reasons. And I even didn't get a BMW loaner (they've always "run out" by the time of my service).

My complaint about the BMW service was more in area of upsell. First "free service" (these were times) at 1 year (around 13-14K miles) and the "advisor" hands me a piece of paper stating that "I request" $600 of additional service done (fluids and injector cleaning, all in $200 increments). Funny thing, he says right away, "but you only need this one - alignment" for $200. I refused anyway, got my alignment done in an indie shop for $130. He muttered something about goodwill past warranty, but I simply ignored that. I blasted that approach in my review and they didn't try to upsell me anymore.

suydam

imidazol97 said:

@abacomike
Your problem is that they made an appointment when they didn't have a tech to perform the service. They should have called to cancel or should not have made the appointment. Even my Chevrolet dealer doesn't do that to me.

It's not like your car was towed in unexpectedly for service due to an emergency problem and they're trying to work it in and it just couldn't be done today.

If Cadillac were to have done this, what would the reaction by a few folks be? I think the same is due here.

"Even my Chevy dealer" ??? Why the "even"? No, mine doesn't either. The issue is whether there is a pattern of poor service or this is just one of those things that happen occasionally. Mike doesn't usually keep his cars long enough to know!

oldfarmer50

suydam said:

imidazol97 said:

@abacomike
Your problem is that they made an appointment when they didn't have a tech to perform the service. They should have called to cancel or should not have made the appointment. Even my Chevrolet dealer doesn't do that to me.

It's not like your car was towed in unexpectedly for service due to an emergency problem and they're trying to work it in and it just couldn't be done today.

If Cadillac were to have done this, what would the reaction by a few folks be? I think the same is due here.

"Even my Chevy dealer" ??? Why the "even"? No, mine doesn't either. The issue is whether there is a pattern of poor service or this is just one of those things that happen occasionally. Mike doesn't usually keep his cars long enough to know!

When we had some problem with the wife's Chrysler "even" my dealer gave me a loaner. It was a new Sebring (2009). I was happy since my previous car had been a Cirrus which was renamed Sebring in 2000 I think. I wanted to see what improvements had been made in 12 years.

Wow was I disappointed. Cheap interior, rotten performance and I was amazed how Daimler had uglyed it up so much compared to my 97'.

nyccarguy

@driver100 - gorgeous E400! Enjoy it! Mazel-Tov my friend!

carnaught

@driver100, love the E400. Enjoy my friend.