Edmunds Members - Cars and Conversations (Archived)

ab348

driver100 said:

Finally got a picture and changed my signature picture!

But you don't have a signature picture.

carnaught

deleted

dino001

oldfarmer50 said:

suydam said:

imidazol97 said:

@abacomike
Your problem is that they made an appointment when they didn't have a tech to perform the service. They should have called to cancel or should not have made the appointment. Even my Chevrolet dealer doesn't do that to me.

It's not like your car was towed in unexpectedly for service due to an emergency problem and they're trying to work it in and it just couldn't be done today.

If Cadillac were to have done this, what would the reaction by a few folks be? I think the same is due here.

"Even my Chevy dealer" ??? Why the "even"? No, mine doesn't either. The issue is whether there is a pattern of poor service or this is just one of those things that happen occasionally. Mike doesn't usually keep his cars long enough to know!

When we had some problem with the wife's Chrysler "even" my dealer gave me a loaner. It was a new Sebring (2009). I was happy since my previous car had been a Cirrus which was renamed Sebring in 2000 I think. I wanted to see what improvements had been made in 12 years.

Wow was I disappointed. Cheap interior, rotten performance and I was amazed how Daimler had uglyed it up so much compared to my 97'.

I don't think it had anything to do with Daimler. Chrysler was a company in a steep decline, when Daimler bought it in "merger or equals" and they simply gave up on fixing it after taking a quick look. It was a general knowledge that the only thing worth something in Chrysler at that time was Jeep brand and technology. The entire crew was, engineers, labor, management of Chrysler were very hostile toward Daimler's attempts of change (anything) and the Daimler people didn't make it any better by not listening to even legitimate concerns from Chrysler people. They both detested each other. Finally Daimler dumped it on Cerberus for pennies on a dollar. If anything, it looked like Chrysler's bad corporate culture rubbed on Benz. These were times, where all those gremlins were showing up on their vehicles everywhere you looked. Or perhaps, they bought sucked before, just in a different way.

andres3

ab348 said:

explorerx4 said:

Might be worth a look.
Speaking of start/stop, I like to call it stop/start, my SIL borrowed my Fusion while visiting over the weekend.
I explained to her that it has start/stop and the there is a button to disable it, showing her where it is.
She said her new Cadillac XT5 has it too, but nobody explained that, so she thought something was wrong with it.
Her boyfriend knew what it was after riding in it, so now she knows, but still doesn't know how to shut it off.
After driving my Fusion, said 'I can't believe how much better it works in your car. You barely know it's there.'
Nice compliment and I feel the same way.
BTW, I really like it.

On the Cadillac you cannot turn it off. If you are clever you can feather the brake pedal as you come to a stop and it won't kick in but most people won't do that. It is noticeable when it does its thing in the Cadillac and I didn't like it. .

That's terrible if you can't turn it off!

At least in the '17 Audi A4 you can turn it off, but unfortunately, you have to remember to turn it off more than once as it seems to forget about being turned off and return to default settings (not sure if this happens after every start, or after a few starts).

Another reason to hate it: I was trying to warm the car up by idling it while I was doing work around the car. I know this isn't the best way to warm up a car, but it is what I wanted to happen, and there are situation where I need this to happen.

Well, when I got back in the car, I found out it wasn't warming up at all because it was no longer on! It does the auto-stop-start even in Park! GRRR!

andres3

dino001 said:

oldfarmer50 said:

suydam said:

imidazol97 said:

@abacomike
Your problem is that they made an appointment when they didn't have a tech to perform the service. They should have called to cancel or should not have made the appointment. Even my Chevrolet dealer doesn't do that to me.

It's not like your car was towed in unexpectedly for service due to an emergency problem and they're trying to work it in and it just couldn't be done today.

If Cadillac were to have done this, what would the reaction by a few folks be? I think the same is due here.

"Even my Chevy dealer" ??? Why the "even"? No, mine doesn't either. The issue is whether there is a pattern of poor service or this is just one of those things that happen occasionally. Mike doesn't usually keep his cars long enough to know!

When we had some problem with the wife's Chrysler "even" my dealer gave me a loaner. It was a new Sebring (2009). I was happy since my previous car had been a Cirrus which was renamed Sebring in 2000 I think. I wanted to see what improvements had been made in 12 years.

Wow was I disappointed. Cheap interior, rotten performance and I was amazed how Daimler had uglyed it up so much compared to my 97'.

I don't think it had anything to do with Daimler. Chrysler was a company in a steep decline, when Daimler bought it in "merger or equals" and they simply gave up on fixing it after taking a quick look. It was a general knowledge that the only thing worth something in Chrysler at that time was Jeep brand and technology. The entire crew was, engineers, labor, management of Chrysler were very hostile toward Daimler's attempts of change (anything) and the Daimler people didn't make it any better by not listening to even legitimate concerns from Chrysler people. They both detested each other. Finally Daimler dumped it on Cerberus for pennies on a dollar. If anything, it looked like Chrysler's bad corporate culture rubbed on Benz. These were times, where all those gremlins were showing up on their vehicles everywhere you looked. Or perhaps, they bought sucked before, just in a different way.

Finding someone that had a horrible Chrysler experience in the past doesn't take much work, and you don't have to look too far. It is about as hard as finding someone that had a flawless or near-flawless ownership experience with a Honda or Toyota.

Saw a beautiful shiny dark blue Acura TL on the road today (probably a model from 8-10 years ago). Love that dark blue and body style. It had a spoiler, which detracted rather than added to the look.

Another rare sighting in my part of CA is a 3-series wagon, or a Passat Wagon (saw one with the 2.0T; too bad that's not available anymore!) I do like the looks of the 3-series wagon, too bad they never made a hot rod version of it like a 330, 335, or 340, or M3 Wagon!

S4 Avants are like gold to Audi enthusiasts. However, the instructor that tracks one is always having mechanical issues and problems, of course, it is extremely modified for 500+ HP. He has a hard time keeping it cool.

andres3

roadburner said:

qbrozen said:

I agree with several of these posts, Mike. Ya gotta chill. This is nothing in terms of car ownership. A very minor issue. Sounds to me like that dealer's service dept is a bigger problem than the car. Is there another one you can go to in the future?

I agree; this is primarily a dealer issue. I know our Service Advisors won't schedule a service/repair for a customer unless they are certain that the appropriate techs are available.

Exactly! I wasn't happy I couldn't expedite my appointment for a Monday to a Thursday or Friday beforehand when I discovered a leak, but I'm glad I asked and didn't get a response that wouldn't have done anyone any good!

There is a reason they didn't schedule me until Monday in the first place. I prefer that, then taking the car to them sooner only to have a tech look at it on Monday anyway. Now if the car is broken down then that should immediately escalate you to the emergency room of the service bay, but if it is drive-able I understand the delays.

My phone isn't ringing very often these past couple of weeks, but I really think it is out of my service advisers hands.

abacomike

Well, I got a phone call about 15 minutes ago from the Service Manager and then one from the Service Advisor right after that from my BMW Service Department.

When I first got there yesterday morning and tried to explain to my service advisor that my trunk opens by itself and has done that at least 5 times in the last 6-8 weeks, she did look at me sort of strangely - you know what I mean - sort of like you would look at someone singing out loud at a gas station while he/she was filling his/her car up with gas - or even like some stranger coming up to you and asking you if you are from Jupiter or Saturn and how many times the speed of light did you travel to get here? She never looked me in the eye, but inside, she must have been bursting out laughing. I can imagine what she must have said to her co-workers when I left yesterday - "...and you think you have strange customers, let me tell you about the one that just left who tells me his trunk keeps opening by itself...!" Then, when I explained that my left driver's side-view mirror does not defog, she asked me when was the last time we had fogged mirrors down here in warm Florida? I told her that every morning, my mirrors fog up as does my rear window - like whenever the dew point is reached - condensation, etc. She smiled and said I'll tell them to check it out for you after they see the trunk open itself. So, I left with a sort of strange feeling about this whole event.

So, getting back to the call from the Service Manager, he wanted to personally apologize for his staff taking a stance of "disbelief" when it came to my trunk doing whatever it wanted to do - like open itself whenever it felt like it. He said when they plugged into the computer to get a diagnostic update, they found 8 error codes, all having to do with the trunk opening and that a certain part that works in conjunction with the self-opening and closing trunk lid was defective. Thus, it was quite possible that is what is causing the trunk to open at weird times without my initiating the trunk opening mechanism. Thank God for computers and diagnostics and printouts - I rest my case about my POLTERGEIST in my rear trunk deck! Well, at least it was refreshing to be believed. At least this trunk on my car showed proof it was operating incorrectly because of this faulty part.

I then got a call from my Service Advisor. She told me they were able to get several error codes which relates back to a defective part. She said the part has been ordered with overnight shipping from their parts depot.

Next, she addressed my mirror that does not defrost. She said they found that the mirror heating element was defective and indeed was not functioning. She said they ordered a new mirror as well for overnight shipping. She said both parts are expected at the dealership before 1:00 PM tomorrow afternoon. But, she followed up by saying that the car would not be ready before Thursday as they will not have enough time to complete the work tomorrow. She said the car should be ready Thursday early afternoon. Additionally, she said I should keep the loaner until them. I thanked her and ended the call.

JUSTICE - THERE IS, IN FACT, JUSTICE IN THIS WORLD - YOU JUST HAVE TO WAIT A LONG TIME FOR IT!

PS - They are not going to reprogram the car at this point. She stated that once it is reprogrammed for that two step trunk open process (unlock car first, then unlock/open trunk), she cannot undo it. So she said that they are going to assume the trunk opens itself because of this defective part. But, it could open itself again requiring reprogramming. She has entrusted me to check out the trunk to see if it opens itself again - if it does, back to the shop!

abacomike

oldfarmer50 said:

,

driver100 said:

Finally got a picture and changed my signature picture!

That's a nice looking car. Too bad the hurricane came through and stripped all the leaves off the palm trees down there in Florida.

Nice car, driver. They sure know how to design cars at Mercedes, don't they? Enjoy!

andres3

I find the self-diagnostics of electronics, sensors, and computers to be an amazing advancement of the last few years. They seem to spend a lot of time on this, and it seems to be working.

Of course, then there is the "no code, no problems" attitude @graphicguy encountered at 2 or 3 Cadillac dealerships.

dino001

So I guess, you'll have to endure the hardship of X5 for a little bit longer, Mike.

andres3

dino001 said:

So I guess, you'll have to endure the hardship of X5 for a little bit longer, Mike.

What about me, I've had to endure the hardship of a '15 A3 2.0T quattro loaner, then a '17 A4 quattro 2.0T loaner since 3/27/17?

I suppose I can take long trips in the leased Kia now without worrying about excess mile charges.

The end of my saga appears to be around May 12th; hopefully. I am disappointed in Audi. They could take a part off the '17 assembly line and send it to me with expedited shipping. I blame this on accountants. They probably don't want the warranty claims pot to dig into the "new car" parts bin cost code.

dino001

I heard those poor saps who bought Tesla are out of luck, when something breaks. Tesla puts all efforts into new production and people who need repairs could be sometimes waiting for weeks or months.

andres3

Which reinforces my conclusion that a warranty is only a good thing if the service behind it is stellar.

The best warranty is one you don't ever have to use.

Props to Kia, haven't needed to take the Optima in for anything.... yet.....knocking on wood....

Michaell

dino001 said:

I heard those poor saps who bought Tesla are out of luck, when something breaks. Tesla puts all efforts into new production and people who need repairs could be sometimes waiting for weeks or months.

I had my Jetta into the dealer on Saturday - the AC was blowing hot air. Here are the notes from the service ticket:

Customer states the AC does not blow cold air. Checked AC and found AC was blowing warm air. Performed an evac and recharge and found that there was no Freon in the AC system. Found Freon was leaking out of schrader valves. No outside influence found on schrader valves, replaced schradar valves and filled AC system up with Freon and found not other leaks. AC is operating as intended

Verbatim, typos and all.

How does a car get delivered without any Freon? Guess it doesn't matter, I've got cold air.

jmonroe

imidazol97 said:

@abacomike
It sounds like your loaner may have software problems if the alerts didn't go off to warn of low fuel.

Really...how could that be with a German car ?

More gizmos...more problems.

jmonroe

cdnpinhead

andres3 said:

The best warranty is one you don't ever have to use.

Yea, verily, this is most certainly true.

That said, any vehicle that exhibits such properties is nearly always labeled an appliance. It appears that one needs to endure a certain amount of misery in order to be admitted into the truly worthy vehicle club.

"I'd never own an XYZ outside of warranty, but I sure do love them."

tjc78

Michaell said:

I heard those poor saps who bought Tesla are out of luck, when something breaks. Tesla puts all efforts into new production and people who need repairs could be sometimes waiting for weeks or months.

I had my Jetta into the dealer on Saturday - the AC was blowing hot air. Here are the notes from the service ticket:

Customer states the AC does not blow cold air. Checked AC and found AC was blowing warm air. Performed an evac and recharge and found that there was no Freon in the AC system. Found Freon was leaking out of schrader valves. No outside influence found on schrader valves, replaced schradar valves and filled AC system up with Freon and found not other leaks. AC is operating as intended

Verbatim, typos and all.

How does a car get delivered without any Freon? Guess it doesn't matter, I've got cold air.

Well it probably had freon when it left the factory but it all leaked out.  Looking back did you have trouble keeping the windows clear?  AC runs on defrost so that de-humidified air clears the windows faster. 

driver100

fintail said:

Nice! High option W213 are really rare so far. I have only seen one as loaded as yours on the road (and it was red!), but I have noticed a lot more of the new style in the past month or so, production is finally catching up I suspect.

driver100 said:

Finally got a picture and changed my signature picture!

Remember E400s are not offered in the US yet, just the E300 and E43. Probably can't option out an E300 the same. Apparently the 4 cyl E300 is no slouch, but I would usually choose the stronger engine if given a choice, just my guess but I think it would hold up better over time....and the extra horses can't hurt.

driver100

Thanks everyone for your kind comments.
And sure wasn't Florida, only about 55F today!

That instrument panel looks really nice all lit up like a Star Wars computer game, and it is even nicer at night...looks like those bright billboard signs.



The white square in the center is the navigation screen which can be made larger over the media screen.

fintail

I saw an E300 4Matic last weekend in a unique/special order color combo (red on beige) that appeared to have everything - full LED gauges like yours, drivers assist, etc. I think they can be optioned the same, but you would have to special order it - a dealer will usually have lesser optioned/cheaper cars on the lot for easy leasing.

The only way I would do a 4cyl would be a diesel.

driver100 said:

Remember E400s are not offered in the US yet, just the E300 and E43. Probably can't option out an E300 the same. Apparently the 4 cyl E300 is no slouch, but I would usually choose the stronger engine if given a choice, just my guess but I think it would hold up better over time....and the extra horses can't hurt.

driver100

dino001

BTW, when I left my 328 for routine service, I think it stayed overnight almost every time, each time for different reasons. And I even didn't get a BMW loaner (they've always "run out" by the time of my service).

That reminded me too that I always needed something when I went in for my free service too....things that I should buy, like wiper blades (not covered in Canada), air filter, cabin filter, alignment etc. I can't say I have had that with MB, in fact some things have cost less or they advised me not to spend extra....like when I got a flat tire but the service adviser said just change the one....the tread on the opposite size was good enough.

Loaner cars were in short suplly at BMW and their transport service always seemed to be going in the opposite direction, even though I had booked it.

driver100

I got a call from "the VW service center" today.....asking me about warranty coverage for my 2013 Passat.
I told them the Passat got traded in so maybe now the phony warranty company will stop phoning me....OTOH, they will probably be calling for coverage on the C250.

driver100

fintail said:

I saw an E300 4Matic last weekend in a unique/special order color combo (red on beige) that appeared to have everything - full LED gauges like yours, drivers assist, etc. I think they can be optioned the same, but you would have to special order it - a dealer will usually have lesser optioned/cheaper cars on the lot for easy leasing.

The only way I would do a 4cyl would be a diesel.

driver100 said:

Remember E400s are not offered in the US yet, just the E300 and E43. Probably can't option out an E300 the same. Apparently the 4 cyl E300 is no slouch, but I would usually choose the stronger engine if given a choice, just my guess but I think it would hold up better over time....and the extra horses can't hurt.

I almost chose red...I think that is a new color for 2017 on an E. I chickened out at the last minute, I had to decide right then and there....I thought it was risky since I hadn't seen one...but I like it on Mustangs, Cadillacs, Fusions etc. I did see one in red in Florida but I am glad I didn't get it...an E looks too dignified for red....just didn't look right to me.

graphicguy

driver100 said:

Thanks everyone for your kind comments.
And sure wasn't Florida, only about 55F today!

That instrument panel looks really nice all lit up like a Star Wars computer game, and it is even nicer at night...looks like those bright billboard signs.



The white square in the center is the navigation screen which can be made larger over the media screen.

Ooohhhh...liking that!

andres3

driver100 said:

dino001

BTW, when I left my 328 for routine service, I think it stayed overnight almost every time, each time for different reasons. And I even didn't get a BMW loaner (they've always "run out" by the time of my service).

That reminded me too that I always needed something when I went in for my free service too....things that I should buy, like wiper blades (not covered in Canada), air filter, cabin filter, alignment etc. I can't say I have had that with MB, in fact some things have cost less or they advised me not to spend extra....like when I got a flat tire but the service adviser said just change the one....the tread on the opposite size was good enough.

Loaner cars were in short suplly at BMW and their transport service always seemed to be going in the opposite direction, even though I had booked it.

When BMW runs out of loaner cars they don't call up an Enterprise Rent-a-Car special?

Audi has given me cheap enterprise rental cars at two different dealerships, though the one I've been using in recent years has only done that once, and hopefully the last time.

fintail

In the US anyway, for 2014+ (I think), "Cardinal Red" is an optional/extra cost maybe Designo color. This is still offered:



Very seldom seen, a little unusual for the car. There was also "Mystic Red", a Designo color, a darker red.

driver100 said:

I almost chose red...I think that is a new color for 2017 on an E. I chickened out at the last minute, I had to decide right then and there....I thought it was risky since I hadn't seen one...but I like it on Mustangs, Cadillacs, Fusions etc. I did see one in red in Florida but I am glad I didn't get it...an E looks too dignified for red....just didn't look right to me.

abacomike

dino001 said:

So I guess, you'll have to endure the hardship of X5 for a little bit longer, Mike.

Dino, I really don't like the X5 - honest.  Too "trucky" for me - bounces a lot, too.  Remember, I am used to driving a "flying carpet", not an SUV.  My brother asked me how I liked the X5 (he has a 2017) and I told him the same thing.  He agreed that there is a world of difference between his 740i and his X5.

I'll tell you one thing - I won't trust the fuel gauge or the miles range again - I am going to put more gasoline in the X5 tomorrow morning.  

tbirdmarco

https://m.youtube.com/watch?v=UVUHn-MbdiA

andres3

abacomike said:

dino001 said:

So I guess, you'll have to endure the hardship of X5 for a little bit longer, Mike.

Dino, I really don't like the X5 - honest.  Too "trucky" for me - bounces a lot, too.  Remember, I am used to driving a "flying carpet", not an SUV.  My brother asked me how I liked the X5 (he has a 2017) and I told him the same thing.  He agreed that there is a world of difference between his 740i and his X5.

I'll tell you one thing - I won't trust the fuel gauge or the miles range again - I am going to put more gasoline in the X5 tomorrow morning.  

Now we know how your BMW was reporting such high miles per gallon figures. It was using alternative facts, such as calculating that the figures based on a 12 gallon tank they might put in a Mini, when in reality I'm guessing it really holds 20 gallons? That'll up your MPG calculations all right!

dino001

I didn't say I didn't get a loaner. It just wasn't BMW, it was run-the-mills cheap Enterprise small SUV, or midsize car.

oldfarmer50

abacomike said:

Well, I got a phone call about 15 minutes ago from the Service Manager and then one from the Service Advisor right after that from my BMW Service Department.

When I first got there yesterday morning and tried to explain to my service advisor that my trunk opens by itself and has done that at least 5 times in the last 6-8 weeks, she did look at me sort of strangely - you know what I mean - sort of like you would look at someone singing out loud at a gas station while he/she was filling his/her car up with gas - or even like some stranger coming up to you and asking you if you are from Jupiter or Saturn and how many times the speed of light did you travel to get here? She never looked me in the eye, but inside, she must have been bursting out laughing. I can imagine what she must have said to her co-workers when I left yesterday - "...and you think you have strange customers, let me tell you about the one that just left who tells me his trunk keeps opening by itself...!" Then, when I explained that my left driver's side-view mirror does not defog, she asked me when was the last time we had fogged mirrors down here in warm Florida? I told her that every morning, my mirrors fog up as does my rear window - like whenever the dew point is reached - condensation, etc. She smiled and said I'll tell them to check it out for you after they see the trunk open itself. So, I left with a sort of strange feeling about this whole event.

So, getting back to the call from the Service Manager, he wanted to personally apologize for his staff taking a stance of "disbelief" when it came to my trunk doing whatever it wanted to do - like open itself whenever it felt like it. He said when they plugged into the computer to get a diagnostic update, they found 8 error codes, all having to do with the trunk opening and that a certain part that works in conjunction with the self-opening and closing trunk lid was defective. Thus, it was quite possible that is what is causing the trunk to open at weird times without my initiating the trunk opening mechanism. Thank God for computers and diagnostics and printouts - I rest my case about my POLTERGEIST in my rear trunk deck! Well, at least it was refreshing to be believed. At least this trunk on my car showed proof it was operating incorrectly because of this faulty part.

I then got a call from my Service Advisor. She told me they were able to get several error codes which relates back to a defective part. She said the part has been ordered with overnight shipping from their parts depot.

Next, she addressed my mirror that does not defrost. She said they found that the mirror heating element was defective and indeed was not functioning. She said they ordered a new mirror as well for overnight shipping. She said both parts are expected at the dealership before 1:00 PM tomorrow afternoon. But, she followed up by saying that the car would not be ready before Thursday as they will not have enough time to complete the work tomorrow. She said the car should be ready Thursday early afternoon. Additionally, she said I should keep the loaner until them. I thanked her and ended the call.

JUSTICE - THERE IS, IN FACT, JUSTICE IN THIS WORLD - YOU JUST HAVE TO WAIT A LONG TIME FOR IT!

PS - They are not going to reprogram the car at this point. She stated that once it is reprogrammed for that two step trunk open process (unlock car first, then unlock/open trunk), she cannot undo it. So she said that they are going to assume the trunk opens itself because of this defective part. But, it could open itself again requiring reprogramming. She has entrusted me to check out the trunk to see if it opens itself again - if it does, back to the shop!

Must be satisfying for them to acknowledge your sanity.

dino001

Now we know how your BMW was reporting such high miles per gallon figures. It was using alternative facts, such as calculating that the figures based on a 12 gallon tank they might put in a Mini, when in reality I'm guessing it really holds 20 gallons? That'll up your MPG calculations all right!

My mpg reports are quite accurate, usuall less than 5 percent error. It might tell me 24 and the tank refill will come with 23.5 or so. Must be somebody else's.

oldfarmer50

Michaell said:

dino001 said:

I heard those poor saps who bought Tesla are out of luck, when something breaks. Tesla puts all efforts into new production and people who need repairs could be sometimes waiting for weeks or months.

I had my Jetta into the dealer on Saturday - the AC was blowing hot air. Here are the notes from the service ticket:

Customer states the AC does not blow cold air. Checked AC and found AC was blowing warm air. Performed an evac and recharge and found that there was no Freon in the AC system. Found Freon was leaking out of schrader valves. No outside influence found on schrader valves, replaced schradar valves and filled AC system up with Freon and found not other leaks. AC is operating as intended

Verbatim, typos and all.

How does a car get delivered without any Freon? Guess it doesn't matter, I've got cold air.

I'd be mad at that "no outside influence" crack. Are they suggesting you were hitting it with a hammer or something?

oldfarmer50

driver100 said:

I got a call from "the VW service center" today.....asking me about warranty coverage for my 2013 Passat.
I told them the Passat got traded in so maybe now the phony warranty company will stop phoning me....OTOH, they will probably be calling for coverage on the C250.

I wouldn't count on it. Those companies get sold lists by motor vehicles and keep calling and calling. Sometimes for years. Even dealers will send out offers for your car long after you sold it.

The dealer where I bought my Cirrus sent me an offer for a buy three get one free oil change deal. Only after I drove all the way there did they tell me the offer was only good for my Concorde which I had purchased at another dealer and which my son had totaled over a year before.

imidazol97

abacomike said:

So, getting back to the call from the Service Manager, he wanted to personally apologize for his staff taking a stance of "disbelief" when it came to my trunk doing whatever it wanted to do - like open itself whenever it felt like it.

Is this a case of "silver syndrome"? When I would comment to my Chevy service guys about how the stop/start sometimes didn't activate when expected and sometimes would when expected, I was treated with credible responses.

abacomike said:

He said when they plugged into the computer to get a diagnostic update, they found 8 error codes, all having to do with the trunk opening and that a certain part that works in conjunction with the self-opening and closing trunk lid was defective.

Did he address having you come in on a day when no service tech was available to diagnose the vehicle?

The closest I got to a delay in service at my Chevy dealer was about 30-40 minutes late for a customer waiting service. The writer came to the waiting area to talk to me and explained the previous car had gotten tires and they were having trouble getting the rims to seal. For those in warm climes, that's a result of the water and salts getting between the bead and the rim corroding it. Then the next tire has trouble getting a good seal. They buff and they put on coatings to try to effect a good seal there. Takes extra time.

Michaell

oldfarmer50 said:

Michaell said:

dino001 said:

I heard those poor saps who bought Tesla are out of luck, when something breaks. Tesla puts all efforts into new production and people who need repairs could be sometimes waiting for weeks or months.

I had my Jetta into the dealer on Saturday - the AC was blowing hot air. Here are the notes from the service ticket:

Customer states the AC does not blow cold air. Checked AC and found AC was blowing warm air. Performed an evac and recharge and found that there was no Freon in the AC system. Found Freon was leaking out of schrader valves. No outside influence found on schrader valves, replaced schradar valves and filled AC system up with Freon and found not other leaks. AC is operating as intended

Verbatim, typos and all.

How does a car get delivered without any Freon? Guess it doesn't matter, I've got cold air.

I'd be mad at that "no outside influence" crack. Are they suggesting you were hitting it with a hammer or something?

Are you kidding? Unless there was a blinking neon sign that said "Schrader Valve Here" with an arrow pointing to it, I'd have no idea what part of the car to beat on with my trusty hammer.

And, I want to know who "Herr Schrader" is (or, Senor Schrader, since my car was built in Mexico) and how he got a part named after him.

roadburner

Today our collision center was hosting an event where some collision repair specialists from BMW NA met with insurance adjusters to discuss the unique repair techniques required by the i3 and i8. The center needed an example of each car; we had an i8 on the ground but no i3, so I was asked if the center could borrow my wife's i3. The center had to detail the car prior to the event so we came out ahead. Here are the two i cars upon their return to our store. The i8 is a Protonic Red Edition- one of 100 sent to the US:

oldfarmer50

A while back I pressed the "get a quote" button somewhere (might have been here) on a Honda I had seen a screamer ad for. A mistake. This nice low pressure saleswoman responded with a "come on down" email which put an end to things for me. Sent her an email back saying no longer interested. No was not an answer she would take.

Every so often I get an offer to visit the dealership for some reason: a new model, half price on an oil change, and now, an offer to attend a rescue pet adoption event being held at the store.

This must be one heck of a salesperson as she is becoming just annoying enough so I don't reach the threshold to send her a nasty email telling her to leave me alone.

I'll think twice before I hit that quote button again.

driver100

fintail said:

In the US anyway, for 2014+ (I think), "Cardinal Red" is an optional/extra cost maybe Designo color. This is still offered:



Very seldom seen, a little unusual for the car. There was also "Mystic Red", a Designo color, a darker red.

driver100 said:

I almost chose red...I think that is a new color for 2017 on an E. I chickened out at the last minute, I had to decide right then and there....I thought it was risky since I hadn't seen one...but I like it on Mustangs, Cadillacs, Fusions etc. I did see one in red in Florida but I am glad I didn't get it...an E looks too dignified for red....just didn't look right to me.

I like the red C Class in the background....looks like our 2014 C250. The red is OK but for some reason red looks really nice on a Cadillac, maybe sportier looking cars suit red better.

driver100

oldfarmer50 said:

abacomike said:

Well, I got a phone call about 15 minutes ago from the Service Manager and then one from the Service Advisor right after that from my BMW Service Department.

When I first got there yesterday morning and tried to explain to my service advisor that my trunk opens by itself and has done that at least 5 times in the last 6-8 weeks, she did look at me sort of strangely - you know what I mean - sort of like you would look at someone singing out loud at a gas station while he/she was filling his/her car up with gas - or even like some stranger coming up to you and asking you if you are from Jupiter or Saturn and how many times the speed of light did you travel to get here? She never looked me in the eye, but inside, she must have been bursting out laughing. I can imagine what she must have said to her co-workers when I left yesterday - "...and you think you have strange customers, let me tell you about the one that just left who tells me his trunk keeps opening by itself...!" Then, when I explained that my left driver's side-view mirror does not defog, she asked me when was the last time we had fogged mirrors down here in warm Florida? I told her that every morning, my mirrors fog up as does my rear window - like whenever the dew point is reached - condensation, etc. She smiled and said I'll tell them to check it out for you after they see the trunk open itself. So, I left with a sort of strange feeling about this whole event.

So, getting back to the call from the Service Manager, he wanted to personally apologize for his staff taking a stance of "disbelief" when it came to my trunk doing whatever it wanted to do - like open itself whenever it felt like it. He said when they plugged into the computer to get a diagnostic update, they found 8 error codes, all having to do with the trunk opening and that a certain part that works in conjunction with the self-opening and closing trunk lid was defective. Thus, it was quite possible that is what is causing the trunk to open at weird times without my initiating the trunk opening mechanism. Thank God for computers and diagnostics and printouts - I rest my case about my POLTERGEIST in my rear trunk deck! Well, at least it was refreshing to be believed. At least this trunk on my car showed proof it was operating incorrectly because of this faulty part.

I then got a call from my Service Advisor. She told me they were able to get several error codes which relates back to a defective part. She said the part has been ordered with overnight shipping from their parts depot.

Next, she addressed my mirror that does not defrost. She said they found that the mirror heating element was defective and indeed was not functioning. She said they ordered a new mirror as well for overnight shipping. She said both parts are expected at the dealership before 1:00 PM tomorrow afternoon. But, she followed up by saying that the car would not be ready before Thursday as they will not have enough time to complete the work tomorrow. She said the car should be ready Thursday early afternoon. Additionally, she said I should keep the loaner until them. I thanked her and ended the call.

JUSTICE - THERE IS, IN FACT, JUSTICE IN THIS WORLD - YOU JUST HAVE TO WAIT A LONG TIME FOR IT!

PS - They are not going to reprogram the car at this point. She stated that once it is reprogrammed for that two step trunk open process (unlock car first, then unlock/open trunk), she cannot undo it. So she said that they are going to assume the trunk opens itself because of this defective part. But, it could open itself again requiring reprogramming. She has entrusted me to check out the trunk to see if it opens itself again - if it does, back to the shop!

Must be satisfying for them to acknowledge your sanity.

Who would make up a story about a trunk opening by itself....and who would want to bring in their car for something that they were imagining?
Even if she didn't believe the story of the self opening trunk, she should know her job is to report the problem, not editorialize or theorize or make jokes about it.

explorerx4

This is a new one for me.
https://charlotte.craigslist.org/cto/6094171295.html

oldfarmer50

driver100 said:

oldfarmer50 said:

abacomike said:

Well, I got a phone call about 15 minutes ago from the Service Manager and then one from the Service Advisor right after that from my BMW Service Department.

When I first got there yesterday morning and tried to explain to my service advisor that my trunk opens by itself and has done that at least 5 times in the last 6-8 weeks, she did look at me sort of strangely - you know what I mean - sort of like you would look at someone singing out loud at a gas station while he/she was filling his/her car up with gas - or even like some stranger coming up to you and asking you if you are from Jupiter or Saturn and how many times the speed of light did you travel to get here? She never looked me in the eye, but inside, she must have been bursting out laughing. I can imagine what she must have said to her co-workers when I left yesterday - "...and you think you have strange customers, let me tell you about the one that just left who tells me his trunk keeps opening by itself...!" Then, when I explained that my left driver's side-view mirror does not defog, she asked me when was the last time we had fogged mirrors down here in warm Florida? I told her that every morning, my mirrors fog up as does my rear window - like whenever the dew point is reached - condensation, etc. She smiled and said I'll tell them to check it out for you after they see the trunk open itself. So, I left with a sort of strange feeling about this whole event.

So, getting back to the call from the Service Manager, he wanted to personally apologize for his staff taking a stance of "disbelief" when it came to my trunk doing whatever it wanted to do - like open itself whenever it felt like it. He said when they plugged into the computer to get a diagnostic update, they found 8 error codes, all having to do with the trunk opening and that a certain part that works in conjunction with the self-opening and closing trunk lid was defective. Thus, it was quite possible that is what is causing the trunk to open at weird times without my initiating the trunk opening mechanism. Thank God for computers and diagnostics and printouts - I rest my case about my POLTERGEIST in my rear trunk deck! Well, at least it was refreshing to be believed. At least this trunk on my car showed proof it was operating incorrectly because of this faulty part.

I then got a call from my Service Advisor. She told me they were able to get several error codes which relates back to a defective part. She said the part has been ordered with overnight shipping from their parts depot.

Next, she addressed my mirror that does not defrost. She said they found that the mirror heating element was defective and indeed was not functioning. She said they ordered a new mirror as well for overnight shipping. She said both parts are expected at the dealership before 1:00 PM tomorrow afternoon. But, she followed up by saying that the car would not be ready before Thursday as they will not have enough time to complete the work tomorrow. She said the car should be ready Thursday early afternoon. Additionally, she said I should keep the loaner until them. I thanked her and ended the call.

JUSTICE - THERE IS, IN FACT, JUSTICE IN THIS WORLD - YOU JUST HAVE TO WAIT A LONG TIME FOR IT!

PS - They are not going to reprogram the car at this point. She stated that once it is reprogrammed for that two step trunk open process (unlock car first, then unlock/open trunk), she cannot undo it. So she said that they are going to assume the trunk opens itself because of this defective part. But, it could open itself again requiring reprogramming. She has entrusted me to check out the trunk to see if it opens itself again - if it does, back to the shop!

Must be satisfying for them to acknowledge your sanity.

Who would make up a story about a trunk opening by itself....and who would want to bring in their car for something that they were imagining?
Even if she didn't believe the story of the self opening trunk, she should know her job is to report the problem, not editorialize or theorize or make jokes about it.

Sometimes us "mature" gentleman think something is wrong when it's all in our heads like my Ford's AC not cooling. So youngsters, like Mike's service writer, sometimes give you the "what's this old coot on about?" eye roll.

Of course sometimes it's not in our heads. Today I told my mechanic to check out a rattle on the Lincoln. Turned out to be a bad tie rod. Score one for the old coot.

abacomike

oldfarmer50 said:

Well, I got a phone call about 15 minutes ago from the Service Manager and then one from the Service Advisor right after that from my BMW Service Department.

When I first got there yesterday morning and tried to explain to my service advisor that my trunk opens by itself and has done that at least 5 times in the last 6-8 weeks, she did look at me sort of strangely - you know what I mean - sort of like you would look at someone singing out loud at a gas station while he/she was filling his/her car up with gas - or even like some stranger coming up to you and asking you if you are from Jupiter or Saturn and how many times the speed of light did you travel to get here? She never looked me in the eye, but inside, she must have been bursting out laughing. I can imagine what she must have said to her co-workers when I left yesterday - "...and you think you have strange customers, let me tell you about the one that just left who tells me his trunk keeps opening by itself...!" Then, when I explained that my left driver's side-view mirror does not defog, she asked me when was the last time we had fogged mirrors down here in warm Florida? I told her that every morning, my mirrors fog up as does my rear window - like whenever the dew point is reached - condensation, etc. She smiled and said I'll tell them to check it out for you after they see the trunk open itself. So, I left with a sort of strange feeling about this whole event.

So, getting back to the call from the Service Manager, he wanted to personally apologize for his staff taking a stance of "disbelief" when it came to my trunk doing whatever it wanted to do - like open itself whenever it felt like it. He said when they plugged into the computer to get a diagnostic update, they found 8 error codes, all having to do with the trunk opening and that a certain part that works in conjunction with the self-opening and closing trunk lid was defective. Thus, it was quite possible that is what is causing the trunk to open at weird times without my initiating the trunk opening mechanism. Thank God for computers and diagnostics and printouts - I rest my case about my POLTERGEIST in my rear trunk deck! Well, at least it was refreshing to be believed. At least this trunk on my car showed proof it was operating incorrectly because of this faulty part.

I then got a call from my Service Advisor. She told me they were able to get several error codes which relates back to a defective part. She said the part has been ordered with overnight shipping from their parts depot.

Next, she addressed my mirror that does not defrost. She said they found that the mirror heating element was defective and indeed was not functioning. She said they ordered a new mirror as well for overnight shipping. She said both parts are expected at the dealership before 1:00 PM tomorrow afternoon. But, she followed up by saying that the car would not be ready before Thursday as they will not have enough time to complete the work tomorrow. She said the car should be ready Thursday early afternoon. Additionally, she said I should keep the loaner until them. I thanked her and ended the call.

JUSTICE - THERE IS, IN FACT, JUSTICE IN THIS WORLD - YOU JUST HAVE TO WAIT A LONG TIME FOR IT!

PS - They are not going to reprogram the car at this point. She stated that once it is reprogrammed for that two step trunk open process (unlock car first, then unlock/open trunk), she cannot undo it. So she said that they are going to assume the trunk opens itself because of this defective part. But, it could open itself again requiring reprogramming. She has entrusted me to check out the trunk to see if it opens itself again - if it does, back to the shop!

Must be satisfying for them to acknowledge your sanity.

Who would make up a story about a trunk opening by itself....and who would want to bring in their car for something that they were imagining?
Even if she didn't believe the story of the self opening trunk, she should know her job is to report the problem, not editorialize or theorize or make jokes about it.

Sometimes us "mature" gentleman think something is wrong when it's all in our heads like my Ford's AC not cooling. So youngsters, like Mike's service writer, sometimes give you the "what's this old coot on about?" eye roll.

Of course sometimes it's not in our heads. Today I told my mechanic to check out a rattle on the Lincoln. Turned out to be a bad tie rod. Score one for the old coot.

Just look online and search for "inadvertent trunk opening" and you'll find lots of examples.  I read the service bulletin and just about every BMW model was listed as having that potential problem - so why the funny look from the service writer?

jmonroe

abacomike said:

oldfarmer50 said:

driver100 said:

oldfarmer50 said:

abacomike said:

Well, I got a phone call about 15 minutes ago from the Service Manager and then one from the Service Advisor right after that from my BMW Service Department.



When I first got there yesterday morning and tried to explain to my service advisor that my trunk opens by itself and has done that at least 5 times in the last 6-8 weeks, she did look at me sort of strangely - you know what I mean - sort of like you would look at someone singing out loud at a gas station while he/she was filling his/her car up with gas - or even like some stranger coming up to you and asking you if you are from Jupiter or Saturn and how many times the speed of light did you travel to get here? She never looked me in the eye, but inside, she must have been bursting out laughing. I can imagine what she must have said to her co-workers when I left yesterday - "...and you think you have strange customers, let me tell you about the one that just left who tells me his trunk keeps opening by itself...!" Then, when I explained that my left driver's side-view mirror does not defog, she asked me when was the last time we had fogged mirrors down here in warm Florida? I told her that every morning, my mirrors fog up as does my rear window - like whenever the dew point is reached - condensation, etc. She smiled and said I'll tell them to check it out for you after they see the trunk open itself. So, I left with a sort of strange feeling about this whole event.



So, getting back to the call from the Service Manager, he wanted to personally apologize for his staff taking a stance of "disbelief" when it came to my trunk doing whatever it wanted to do - like open itself whenever it felt like it. He said when they plugged into the computer to get a diagnostic update, they found 8 error codes, all having to do with the trunk opening and that a certain part that works in conjunction with the self-opening and closing trunk lid was defective. Thus, it was quite possible that is what is causing the trunk to open at weird times without my initiating the trunk opening mechanism. Thank God for computers and diagnostics and printouts - I rest my case about my POLTERGEIST in my rear trunk deck! Well, at least it was refreshing to be believed. At least this trunk on my car showed proof it was operating incorrectly because of this faulty part.



I then got a call from my Service Advisor. She told me they were able to get several error codes which relates back to a defective part. She said the part has been ordered with overnight shipping from their parts depot.



Next, she addressed my mirror that does not defrost. She said they found that the mirror heating element was defective and indeed was not functioning. She said they ordered a new mirror as well for overnight shipping. She said both parts are expected at the dealership before 1:00 PM tomorrow afternoon. But, she followed up by saying that the car would not be ready before Thursday as they will not have enough time to complete the work tomorrow. She said the car should be ready Thursday early afternoon. Additionally, she said I should keep the loaner until them. I thanked her and ended the call.



JUSTICE - THERE IS, IN FACT, JUSTICE IN THIS WORLD - YOU JUST HAVE TO WAIT A LONG TIME FOR IT!



PS - They are not going to reprogram the car at this point. She stated that once it is reprogrammed for that two step trunk open process (unlock car first, then unlock/open trunk), she cannot undo it. So she said that they are going to assume the trunk opens itself because of this defective part. But, it could open itself again requiring reprogramming. She has entrusted me to check out the trunk to see if it opens itself again - if it does, back to the shop!

Must be satisfying for them to acknowledge your sanity.

Who would make up a story about a trunk opening by itself....and who would want to bring in their car for something that they were imagining?

Even if she didn't believe the story of the self opening trunk, she should know her job is to report the problem, not editorialize or theorize or make jokes about it.

Sometimes us "mature" gentleman think something is wrong when it's all in our heads like my Ford's AC not cooling. So youngsters, like Mike's service writer, sometimes give you the "what's this old coot on about?" eye roll.



Of course sometimes it's not in our heads. Today I told my mechanic to check out a rattle on the Lincoln. Turned out to be a bad tie rod. Score one for the old coot.

Just look online and search for "inadvertent trunk opening" and you'll find lots of examples.  I read the service bulletin and just about every BMW model was listed as having that potential problem - so why the funny look from the service writer?

Pretty sure that's why they're "service writers" and not "service experts".

jmonroe

oldfarmer50

explorerx4 said:

This is a new one for me.
https://charlotte.craigslist.org/cto/6094171295.html

Can't tell if that's a premium or base trim but either way that's overpriced for the last generation. He want's retail sticker for what a 2015 cost new. A few nice options like the colored dash lights but still.

jmonroe

explorerx4 said:

This is a new one for me.
https://charlotte.craigslist.org/cto/6094171295.html

I guess you didn't get the e-mail that Mustangs don't depreciate in Burnsville NC.

jmonroe

oldfarmer50

abacomike said:

oldfarmer50 said:

driver100 said:

oldfarmer50 said:

abacomike said:

Well, I got a phone call about 15 minutes ago from the Service Manager and then one from the Service Advisor right after that from my BMW Service Department.



When I first got there yesterday morning and tried to explain to my service advisor that my trunk opens by itself and has done that at least 5 times in the last 6-8 weeks, she did look at me sort of strangely - you know what I mean - sort of like you would look at someone singing out loud at a gas station while he/she was filling his/her car up with gas - or even like some stranger coming up to you and asking you if you are from Jupiter or Saturn and how many times the speed of light did you travel to get here? She never looked me in the eye, but inside, she must have been bursting out laughing. I can imagine what she must have said to her co-workers when I left yesterday - "...and you think you have strange customers, let me tell you about the one that just left who tells me his trunk keeps opening by itself...!" Then, when I explained that my left driver's side-view mirror does not defog, she asked me when was the last time we had fogged mirrors down here in warm Florida? I told her that every morning, my mirrors fog up as does my rear window - like whenever the dew point is reached - condensation, etc. She smiled and said I'll tell them to check it out for you after they see the trunk open itself. So, I left with a sort of strange feeling about this whole event.



So, getting back to the call from the Service Manager, he wanted to personally apologize for his staff taking a stance of "disbelief" when it came to my trunk doing whatever it wanted to do - like open itself whenever it felt like it. He said when they plugged into the computer to get a diagnostic update, they found 8 error codes, all having to do with the trunk opening and that a certain part that works in conjunction with the self-opening and closing trunk lid was defective. Thus, it was quite possible that is what is causing the trunk to open at weird times without my initiating the trunk opening mechanism. Thank God for computers and diagnostics and printouts - I rest my case about my POLTERGEIST in my rear trunk deck! Well, at least it was refreshing to be believed. At least this trunk on my car showed proof it was operating incorrectly because of this faulty part.



I then got a call from my Service Advisor. She told me they were able to get several error codes which relates back to a defective part. She said the part has been ordered with overnight shipping from their parts depot.



Next, she addressed my mirror that does not defrost. She said they found that the mirror heating element was defective and indeed was not functioning. She said they ordered a new mirror as well for overnight shipping. She said both parts are expected at the dealership before 1:00 PM tomorrow afternoon. But, she followed up by saying that the car would not be ready before Thursday as they will not have enough time to complete the work tomorrow. She said the car should be ready Thursday early afternoon. Additionally, she said I should keep the loaner until them. I thanked her and ended the call.



JUSTICE - THERE IS, IN FACT, JUSTICE IN THIS WORLD - YOU JUST HAVE TO WAIT A LONG TIME FOR IT!



PS - They are not going to reprogram the car at this point. She stated that once it is reprogrammed for that two step trunk open process (unlock car first, then unlock/open trunk), she cannot undo it. So she said that they are going to assume the trunk opens itself because of this defective part. But, it could open itself again requiring reprogramming. She has entrusted me to check out the trunk to see if it opens itself again - if it does, back to the shop!

Must be satisfying for them to acknowledge your sanity.

Who would make up a story about a trunk opening by itself....and who would want to bring in their car for something that they were imagining?

Even if she didn't believe the story of the self opening trunk, she should know her job is to report the problem, not editorialize or theorize or make jokes about it.

Sometimes us "mature" gentleman think something is wrong when it's all in our heads like my Ford's AC not cooling. So youngsters, like Mike's service writer, sometimes give you the "what's this old coot on about?" eye roll.



Of course sometimes it's not in our heads. Today I told my mechanic to check out a rattle on the Lincoln. Turned out to be a bad tie rod. Score one for the old coot.

Just look online and search for "inadvertent trunk opening" and you'll find lots of examples.  I read the service bulletin and just about every BMW model was listed as having that potential problem - so why the funny look from the service writer?

She doesn't have Internet access?

She shouldn't have treated you that way regardless. Didn't you ever get that attitude from the occasional knowit all student?

Young people.

ab348

Well, at least they didn't say "Lost left leg, can't drive stick, must sacrifice!"

oldfarmer50

OK I'll take a flyer here.

I'm thinking on making some mild modifications on the Mustang and one is a new cat back exhaust to improve on the too quiet stock system.

Don't have any idea which of the dozens available to choose. All I know is I want a bit more rumble without it drowning out the radio.

Any suggestions?

http://www.americanmuscle.com/2015-mustang-catback-exhaust.html#shop-by1

abacomike

oldfarmer50 said:

oldfarmer50 said:

Well, I got a phone call about 15 minutes ago from the Service Manager and then one from the Service Advisor right after that from my BMW Service Department.



When I first got there yesterday morning and tried to explain to my service advisor that my trunk opens by itself and has done that at least 5 times in the last 6-8 weeks, she did look at me sort of strangely - you know what I mean - sort of like you would look at someone singing out loud at a gas station while he/she was filling his/her car up with gas - or even like some stranger coming up to you and asking you if you are from Jupiter or Saturn and how many times the speed of light did you travel to get here? She never looked me in the eye, but inside, she must have been bursting out laughing. I can imagine what she must have said to her co-workers when I left yesterday - "...and you think you have strange customers, let me tell you about the one that just left who tells me his trunk keeps opening by itself...!" Then, when I explained that my left driver's side-view mirror does not defog, she asked me when was the last time we had fogged mirrors down here in warm Florida? I told her that every morning, my mirrors fog up as does my rear window - like whenever the dew point is reached - condensation, etc. She smiled and said I'll tell them to check it out for you after they see the trunk open itself. So, I left with a sort of strange feeling about this whole event.



So, getting back to the call from the Service Manager, he wanted to personally apologize for his staff taking a stance of "disbelief" when it came to my trunk doing whatever it wanted to do - like open itself whenever it felt like it. He said when they plugged into the computer to get a diagnostic update, they found 8 error codes, all having to do with the trunk opening and that a certain part that works in conjunction with the self-opening and closing trunk lid was defective. Thus, it was quite possible that is what is causing the trunk to open at weird times without my initiating the trunk opening mechanism. Thank God for computers and diagnostics and printouts - I rest my case about my POLTERGEIST in my rear trunk deck! Well, at least it was refreshing to be believed. At least this trunk on my car showed proof it was operating incorrectly because of this faulty part.



I then got a call from my Service Advisor. She told me they were able to get several error codes which relates back to a defective part. She said the part has been ordered with overnight shipping from their parts depot.



Next, she addressed my mirror that does not defrost. She said they found that the mirror heating element was defective and indeed was not functioning. She said they ordered a new mirror as well for overnight shipping. She said both parts are expected at the dealership before 1:00 PM tomorrow afternoon. But, she followed up by saying that the car would not be ready before Thursday as they will not have enough time to complete the work tomorrow. She said the car should be ready Thursday early afternoon. Additionally, she said I should keep the loaner until them. I thanked her and ended the call.



JUSTICE - THERE IS, IN FACT, JUSTICE IN THIS WORLD - YOU JUST HAVE TO WAIT A LONG TIME FOR IT!



PS - They are not going to reprogram the car at this point. She stated that once it is reprogrammed for that two step trunk open process (unlock car first, then unlock/open trunk), she cannot undo it. So she said that they are going to assume the trunk opens itself because of this defective part. But, it could open itself again requiring reprogramming. She has entrusted me to check out the trunk to see if it opens itself again - if it does, back to the shop!

Must be satisfying for them to acknowledge your sanity.

Who would make up a story about a trunk opening by itself....and who would want to bring in their car for something that they were imagining?

Even if she didn't believe the story of the self opening trunk, she should know her job is to report the problem, not editorialize or theorize or make jokes about it.

Sometimes us "mature" gentleman think something is wrong when it's all in our heads like my Ford's AC not cooling. So youngsters, like Mike's service writer, sometimes give you the "what's this old coot on about?" eye roll.



Of course sometimes it's not in our heads. Today I told my mechanic to check out a rattle on the Lincoln. Turned out to be a bad tie rod. Score one for the old coot.

Just look online and search for "inadvertent trunk opening" and you'll find lots of examples.  I read the service bulletin and just about every BMW model was listed as having that potential problem - so why the funny look from the service writer?

She doesn't have Internet access?

She shouldn't have treated you that way regardless. Didn't you ever get that attitude from the occasional knowit all student?

Young people.

Actually no!  Not until I moved up to High School Administration - that's where I got lots of "sass" - but the principal always wins those confrontations - sort of like I won this won at the service department - but it took 2-days to win that one!