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Comments
I say if you have nothing to contribue, just stay out...at least you won't look like a cynic...oops you are one!
Thanks.
tidester, host
Second, I highly recommend MP to anyone living within, say, 500 miles or so of Akron. After frustrating visits to several local dealerships in the Philadelphia area, I contacted MP through their website. Our Pilot was delivered to our driveway less than 36 hrs later.
Even after delivery fees we paid about $400 under invoice, and about $1200 less than the best deal we had found near Philadelphia. The entire staff at MP was extremely professional, direct and attentive.
For those who have asked about delivery costs, they calculate it entirely on the mileage involved, and deliver the car in an enclosed trailer right to your front door. They also offered to pick us up at the airport if we wanted to save on the shipping. So depending on how far you live from Akron or how much time you have, you could easily pick it up and drive home.
What's not to like: great price, great service and home delivery.
I plan on picking up the car from MP. Did you pick up also? How does the interstate registration or temporary registration work? Will the dealer take care of that?
I could never get MP to respond. I tried twice and gave him 5 days. I have no idea what the deal was. Maybe I'm too far to ship to???
I forgot to mention I also added the running boards. for the $32k.
Thanks for any suggestion.
- Mark
As for the "so few changes" for 2005, I guess that's subjective, but I consider side curtain airbags, stability control, 6-disk in dash changer, upgraded navigation system, XM satellite radio, moonroof, added horsepower, etc. quite significant. These represent more than the total cummulative improvements than have been introduced in either the Pilot or MDX since the two vehicles were first brought to market.
I've got a $750 over invoice deal awaiting me on a 2005, as soon as the official pricing is released. I'd have taken a 2005 over 2004 at anything less than a $2,000 premium just to save a years worth of depreciation. With all the improvements, I think the 2005 will be the better long term value, but for those that want the lowest possible cost, the 2004 is a good choice.
I've been unable to confirm the changes you list in your post, especially the side curtain airbags. Where did you get this info from.
There is no mention of side curtain airbags.(http://www.hondacars.com)
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
Sales experience was great. Greeted me at the airport and was out of the dealer in 1 hour. They even packed me a cooler with lunch for the ride home.
Thanks again to all contributors.
This past Sunday morning the car arrived and we immediately noticed a small but quite visible paint chip on the driver's door. The MP employee who had brought the vehicle apologized and then as he examined the car realized that the car was not properly cleaned . He asked for Windex & used his cloth to remove bug debris & the like that he says is typical from the journey to the dealership. He was embarrassed & said that the car was not properly prepared. As it was a Sunday morning & the dealership was not open, he called the GM at home & he agreed to pay for the repair - we'd have to take it either to a local Honda dealer or body shop.
When we went inside to do the paperwork we soon discovered that my name was spelled incorrectly (a concern for the title), they had the year of the Pilot as 1904 vs. 2004 on some of the paperwork and the bill of sale didn't print properly & items were not in the proper area, etc. We couldn't believe the sloppiness of the paperwork & that nobody checked it out before it was sent down with the driver. (I had verified all the info on a faxed version of the bill of sale 3 days prior, so I had no reason to think the info would be wrong.) The GM was not reachable & we felt at this point we wanted MP Honda to fix the paint chip & correct the paperwork before proceeding. So the driver loaded it back up, apologized again and returned to the dealership. I received no call back for 2 DAYS! I called again on Tuesday to check the status & was told that they would still honor the price but I'd have to come to Ohio to pick it up! I even spoke with the GM directly & he stated that he has stopped the delivery program. I was so frustrated that they made the mistakes & I was ready w/ my check to buy but they didn't live up to their end. Needless to say, we're not purchasing the vehicle from Mike Pruitt Honda.
They claim this was the first bad experience in 70 deliveries, but yet they had no desire to try and make things right. All I wanted was the paint & paperwork fixed.
just curious how far they had to go to get it to you and then take it back .... and then, if they fixed the deal, make the trip again.
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
My issue is that the car & paperwork should have been looked over before driving the vehicle here. It was their mistake, why not do the right thing and fix it and re-deliver it? I have to believe it would be cheaper for them to fix the paint in house & redeliver it then to pay for a local body shop to fix the paint chip (which the GM had agreed to do)
I think the pricing @ MP is great, but if anything goes wrong, like it did for my family, it is a huge issue that they're out of state. These issues could have been resolved quickly & easily if it had been a local dealer.
Here's my version. The vehicle had a "small paint chip" when it was delivered on a Sunday morning. The GM was called at home on a Sunday morning and offered to pay for it to be repaired. Presumably this was OK, but then you noticed some mistakes in the paperwork and had them load the car back on the truck and drive it 320 miles back to the dealership. The driver politely apologized to you while doing this.
I think you should consider the likelihood of getting ANYONE from a DC area dealer on the phone on a Sunday morning, let alone the GM. And I think you should consider the decision to send a car back to the dealership for sloppy paperwork. I'm sure that would have been able to have been straightened out prior to getting your permanant title. I'm not making excuses for Mike Pruit, but it seems to me that if I had to vote as to who was more reasonable, they would win in this case. Who knows what you might send the car back for the next time they deliver it?
I appreciate your story nonetheless, as I have considered going through MP for a 2005 Pilot. But we would likely pick up the car in person, since on the one hand I am a perfectionist, but on the other hand I would feel guilty about sending a vehicle back for the reasons you did. Perhaps not if it was a new Ferrari 360 Modena at full MSRP, but not a Pilot at under invoice.
P.S. As far as resolving issues quickly and easily if you had bought in state. Perhpas, if you bought at the right dealer. But in my area (DC) the Mike Pruitt price is $1,500 less than the best local deal. Even the service manager at the Honda dealer I bought my S2000 from (Sheehy) said I should get it from MP and they would be happy to service it.
It seems like several people on this forum have had great experiences, we just felt it was important to mention ours - especially to those who may be considering delivery from MP or any other dealer.
i don't think its easy for us to fully understand all the circumstances, not having been there. It seems probably both you and driver just didn't know what to do (and understandably so). I think he made a poor suggestion, though. Taking the car back is obviously what killed the deal. I think the GM probably decided now that he'd cut his losses and not bother doing it again because, as habitat said, who knows what will happen next time? he's already out ~$150 from that first delivery, so why try for ~$300?
Its too bad things didn't work out. If it were me, and it really was a significant savings over local dealers, I might make a good faith offer to the GM to increase the purchase price the cost of the failed first delivery. If it works out the second time around, you still get a great deal and everyone is happy. If things go wrong again, you still don't sign for the car and still don't pay a dime.
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
I live in Oakland, love Oakland and really want to support the city by buying at Honda of Oakland. Our experience was, to put it nicely, less than ideal. Really pushy and played a lot of games on price.
The key for us was knowing what we were going to pay before going to the dealer to buy and not opting for the dealer added options. (I suspect if you are financing, having the financing in place before you go is a must.)
One note on internet pricing, I paid at least $1000 less than my lowest internet Bay Area quote. LA dealers' quotes were much lower and I would have bought there had I not gotten a good deal at San Leandro. Happy shopping.
Would appreciate experienced advice.
Would appreciate experienced advice.
Would like to repeat jthan24's deal (see above #2724).
What should we look for/include in negotiating purchase of 2004 model? etc.
Thanks much.
When did you negotiate that deal as we're in the market for same vehicle?
Thanks
Nicholas
I understand your frustration but my course of action would have been to get the small but visible paint chip touched up by any local body shop and send the paperwork back for correction before titling.A $7 car wash would make it gleaming new.Sending the car back is an 'overkill',and not worth losing the 2000$ savings you would make by buying from MP honda.