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Has Honda's run - run out?

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  • pzevpzev Member Posts: 807
    Same with the seatbelt issue that gee35coupe mentioned.

    I can smell the naivety in the air...
  • alfoxalfox Member Posts: 708
    You're gonna run outta brands eventually! :D
  • robertsmxrobertsmx Member Posts: 5,525
    What I am trying to say is that technician error is not the only reason. This should be obvious to anyone, unless you don't want to believe it.

    It is not just Honda, even NHTSA is struggling to pin point at the issue. Without proper knowledge of the issue and its root cause, what do you recall a vehicle for? Think about it, and then decide what you want to believe in. If you haven’t made up your mind yet ;-)
  • andre1969andre1969 Member Posts: 26,035
    I have the feeling that most auto manufacturers would sell your soul to the devil if the price is right. It's just that with Chrysler, GM, etc, that price might be a few cents, where with Honda and Toyota, they might go as high as a buck-twenty-five? ;-)
  • driftracerdriftracer Member Posts: 2,448
    NONE, repeat NONE of the manufacturers do the right thing without prompting, and NONE are in compliance with the Magnusson-Moss Warranty Improvement Act. Honda is just the lesser of evils in that sense, where they WILL do something to take care of folks after getting threatened a few times - GM, Ford, and DCC have their blinders on and earplugs installed - nothing's happening there to help consumers.
  • ateixeiraateixeira Member Posts: 72,587
    If it's all the tech's fault then why aren't Accords burning in higher numbers, since they make a bunch more of those?

    Do you really believe it's just a coincidence, 40+ fires in the 2003-2004 CR-V?

    This is unresolved, but I don't see how you can absolve Honda completely. They choose the oil filter supplier, the oil, they hire and train the mechanic, they retrain the mechanic, they presumably supervise what's going on as well. They specify the torque on the oil filter and drain plug and the viscosity of the oil. They write the procedures for service and determine the amount of time it should take.

    Why does the OE oil filter gasket, the first one, stick to the block? Why does the 2nd one pinch so easily?

    I think Honda has to answer these questions, not their critics.

    -juice
  • nippononlynippononly Member Posts: 12,555
    do not use their regular techs (people with technical training and ASE certification, some even with specific Honda training) for oil changes. They have a separate set of runabouts doing that kind of work, that sometimes also double as lot valets. Sometimes they are high school kids - I have seen them.

    So this: "they hire and train the mechanic, they retrain the mechanic, they presumably supervise what's going on as well." may not be strictly accurate, certainly not if "they" is meant to specify American Honda, as the dealers are all independent.

    But the general point you make is undeniable: something about the CRV must be a little hinky. Could it just be an OEM oil filter that is crappy and sheds its gaskets too easily? Possibly.

    2014 Mini Cooper (stick shift of course), 2016 Camry hybrid, 2009 Outback Sport 5-spd (keeping the stick alive)

  • ateixeiraateixeira Member Posts: 72,587
    Presumably they (Honda) have documented procedures and some sort of training program, no? You can't just toss in someone off the street.

    If not there are two problems right there.

    My guess is this will all come down to the oil filter itself, and we'll have a Ford/Firestone battle except with Honda/FRAM or whoever supplies the filters.

    -juice
  • robertsmxrobertsmx Member Posts: 5,525
    Not all vehicles are designed the same way. And one has to follow safety procedures by design. It isn't supposed to work the other way.
  • nippononlynippononly Member Posts: 12,555
    is not just Honda I am talking about, many dealerships of various brands do this, and that is just in my limited experience. I have witnessed it at Subaru, Honda, Toyota, Saturn, maybe others if I think back hard enough.

    Dealerships in general, I think, take the attitude of "how hard can an oil change be? It is totally routine", and they do EXACTLY what you say they can't do: "You can't just toss in someone off the street". Any kid with a driver's license and a clean driving record can be employed for this one specialized function, and it became common when the dealerships started trying to compete with the quickie oil change places a few years back by offering $20 oil changes in 30 minutes or less.

    2014 Mini Cooper (stick shift of course), 2016 Camry hybrid, 2009 Outback Sport 5-spd (keeping the stick alive)

  • ateixeiraateixeira Member Posts: 72,587
    If so, that's a systemic failure and Honda has to take a closer look and possibly revoke franchises if dealer are cutting corners like that.

    -juice
  • newcar31newcar31 Member Posts: 3,711
    "If it's all the tech's fault then why aren't Accords burning in higher numbers, since they make a bunch more of those?"

    BINGO!

    If this CR-V situation really were just a "witch hunt" brought on by "hand wringers" that are out to get Honda, they would have chose to pick on the Accord before the CR-V.

    But the Accord isn't starting on fire.

    And now we're back to it being a design issue and not a conspiracy theorist hand wringing anti-Honda issue. Specifically, a design that has no room for error.
  • ateixeiraateixeira Member Posts: 72,587
    Error prone, fire prone, call it what you want but it's not just tech error.

    -juice
  • driftracerdriftracer Member Posts: 2,448
    CRVs are NOT the only vehicles catching fire after a botched oil change. I've seen 4 that I can remember, and none were Honda products.
  • ateixeiraateixeira Member Posts: 72,587
    CR-Vs are showing a PATTERN of engine fires, 40+ so far and counting, and still happening even after Honda supposedly warned dealers to be extra careful.

    We're not talking about a random case here or there.

    -juice
  • lemkolemko Member Posts: 15,261
    ...Chevrolet stopping production of the Aveo? When did this happen and why? Did they cease building the car altogether or just suspend production?
  • gee35coupegee35coupe Member Posts: 3,387
    Unless someone fails to do their job and make sure the surface is clean before they replace the oil filter. It's that simple. If the filter is installed correctly, there is no fire. That's why Honda isn't liable.

    If you don't torque your lug nuts correctly, your wheel will fall off. Tech error.

    If you don't tighten your fuel filter o-rings or screw clamps and the fuel leaks causing a fire. That's tech error.

    If you don't include the locking pins on your tie rods while changing CV axles and your steering knuckle separates, that's tech error.

    It doesn't matter that the CRV catches on fire when the oil filter is misinstalled. The fact remains that the truck runs just fine when the job is done correctly. There are hundreds of things that can be screwed up under the hood of a car. How about smoking while jumping a car off? BOOOM. Should they eliminate batteries altogether since they emit hydrogen when they die?
  • ateixeiraateixeira Member Posts: 72,587
    It's the same techs doing the same job on the same engine as the Accord, which sells in far greater numbers.

    If you're right, there should have been even more Accord fires than CR-V fires.

    Something about the CR-V makes the oil change more difficult than normal (safe, even).

    If part of those lug nuts broke off during removal, then is it NOT tech error.

    If the fuel filter O-ring pinches easily and/or the old one breaks off when you are changing it, then it is NOT tech error.

    And by the way, not all the fires had pinched or double gaskets. How do you explain those cases?

    -juice
  • driftracerdriftracer Member Posts: 2,448
    the Aveo was stopped from import for a while right after they went on sale, with GM citing a "significant" reason for stopping the sales and additional shipments.

    They're back on sale now, and back to being shipped in - I don't know what the problem was - if anyone does, I'd like to kno, just for "gee whiz" purposes.

    I worked at a Chrysler/Daewoo store as a service manager in 2000-2001 - there were several times that Daewoo did the same thing, right down to ordering us to move all their cars to the back lot and removing the window stickers.

    We'd get a call to put 'em on the line again, and a month later, we'd pull 'em back off...
  • ateixeiraateixeira Member Posts: 72,587
    This is not a clear cut issue, not as neat and tidy as some people wish it was.

    -juice
  • ateixeiraateixeira Member Posts: 72,587
    OK, here's another way to look at it.

    Honda has been selling and servicing cars longer that we've been talking about them. They are intimately familiar with the level of service given by Honda dealers, including the techs that do oil changes.

    They now product a vehicle that uses that existing, extremely familiar system for service, and this problem occurs.

    Techs cannot be perfect, but Honda is familiar with their level of skill and knows this better than anyone. Their designs should be FAULT TOLERANT enough to withstand the expected and normal level of service.

    Fault tolerance is a quality that should be built-in, expected by the consumer, especially for a maker known for its quality and reliability.

    If the CR-V lacks this quality, then perhaps Honda should mandate a more expensive oil change procedure to be done only by certified and trained technicians.

    Charge $80 if you have to, but take that step.

    -juice
  • andre1969andre1969 Member Posts: 26,035
    but a different car. To use another example, I've owned 4 different Mopars that all had the same basic engine, the smallblock V-8 (273/318/340/360 block). Well, it's the same basic engine, but they had two different ways of mounting the oil filter. In bigger cars it stuck out from the side of the engine at roughly a 45 degree angle, ad in compact cars it pointed straight back. The exhaust pipes were routed differently, too, in some applications. In my Dart, there was less than half an inch between the side of the filter and the pipe, which ran underneath it. In my Gran Fury, that clearance was better, but then there was a catalytic convertor not too far from the filter. However, the convertor, one of those mini-cats, was mounted ahead of the filter, and away from the trajectory that it would most likely spray if it did have a problem.

    So going back to Honda, even though they use that 2.4 in a lot of different applications, things under-hood have to be reconfigured for each use. So where the oil filter is might be just fine on an Accord, but might be dangerously close to something hot on a CR-V.

    This all has me just curious enough to take a trip to the Honda dealer sometime and look under the hood of a CR-V and an Accord, just to see if there's anything that really sticks out.
  • ateixeiraateixeira Member Posts: 72,587
    Same basic engine goes in the TSX and Element, too. Also, why is the 2002 CR-V exempt from this problem?

    Techs are carefully trained to mess up only on 2003 and 2004 CR-Vs, clearly.

    CR's theory is that Honda used an engine coating that gaskets get stuck to, but Honda denied it.

    I think it's a combination of a sticky or rough surface plus a low quality oil filter. Throw in some thin oil spec'd by Honda, unskilled labor they elect to hire, very short amounts of time allocated for oil changes again by Honda, and you have a recipe for disaster.

    In cases where there was no double or pinched filter, I think that perhaps oil spilled during the oil change may later make its way to the hot exhaust and ignite or at least smoke.

    How 'bout an oil filter relocation kit? Move the whole mess out of harms' way?

    -juice
  • robertsmxrobertsmx Member Posts: 5,525
    Something about the CR-V makes the oil change more difficult than normal (safe, even).

    Perhaps. Because Accord, Element and TSX are using the same engine, and thats just here in North America. Japanese market gets a ton of vehicles using the K24A. So, is there something different about the way the oil system is set up? Must be.

    And if it is, should the procedure to change oil change, or a standard procedure must be followed disregarding the design itself?

    This may very well be a design issue, and I’m sure Honda and NHTSA are analyzing the situation. The fix may be in making the system fool proof (if that were possible).

    The problem is, many here are eager to assign the blame on Honda for not doing “enough”. But, how much involvement have they had besides reading some articles in news papers/links? I just don’t see why Honda wouldn’t issue a recall, or that NHTSA would ask Honda for a recall, if root cause is discovered.

    I also wonder why there haven’t been reports of 2002 CR-V fires. Somebody brought up that the investigation didn’t start until 2003, but don’t companies (including insurance) maintain history?
  • andre1969andre1969 Member Posts: 26,035
    in the Element for 2003? Even if it's the same body, sometimes they make minor running changes to the engines. For example, going back to Mopar, I hear that there are 4 different 2.7 engine blocks out there. So when yours sludges up, you'd better make sure you get the right replacement!

    (just trying to take the heat off Honda, with the sludge comment ;-)
  • ateixeiraateixeira Member Posts: 72,587
    Fool proof is perhaps an impossible standard.

    But I'd like to see how Honda would respond if it knew all its customers had their oil changes done by "fools".

    Fault tolerant is a lesser standard, but IMO it is achievable, which I why I think that's what Honda should aim for.

    I'll define fault tolerant as functioning properly after routine standard service.

    The CR-V is not fault tolerant.

    -juice
  • nippononlynippononly Member Posts: 12,555
    that much, at least, is clear!! :-P

    2014 Mini Cooper (stick shift of course), 2016 Camry hybrid, 2009 Outback Sport 5-spd (keeping the stick alive)

  • robertsmxrobertsmx Member Posts: 5,525
    Certainly not. No vehicle is, but some vehicles might make the job more difficult. I'm wondering how many of these oil changes were first time changes, and how many of them were done at a Honda dealership. In other words, the "demographics".
  • npaladin2000npaladin2000 Member Posts: 593
    That's actually part of the point I was trying to make previously; that their first priority is going to be to dodge liability, whether they actually should be held liable or not. That simply makes financial sense for them, right or wrong.

    The reason why this is such a hot topic is because there's a HIGH amount of liability to dodge in the case of these fires (we're talking total vehicle loss with the possibility of wrongful death lawsuits, and I suppose someone could try to throw in criminal negligence or involuntary manslaughter also, if people die from a CR-V catching fire). The stakes are definitely higher, and Honda doesn't want to be found liable, the dealers don't want to be stuck with the liability, qickie-lube places don't want to get stuck with it, and you KNOW the potential victims aren't going to sit still for it.

    NHTSA really needs to re-open the investigation and come out with an actual conclusion, or it's going to end up a game of musical chairs, which a jury deciding who's the one left standing. They're the ones qualified to do it. The first time someone's injured or killed in a burning CR-V, this is going to all come to a head.
  • ateixeiraateixeira Member Posts: 72,587
    I agree, NHTSA should investigate further. Don't just look at cars that burned (wouldn't most of the evidence be destroyed anyway?), look at new ones. Find out why those gaskets stick on in the first place.

    -juice
  • npaladin2000npaladin2000 Member Posts: 593
    "The problem is, many here are eager to assign the blame on Honda for not doing “enough”. But, how much involvement have they had besides reading some articles in news papers/links? I just don’t see why Honda wouldn’t issue a recall, or that NHTSA would ask Honda for a recall, if root cause is discovered."

    Honda COULD have done a mild re-design and released a retrofit kit of some sort that re-located the filter away from the hot components or installed shielding between the two. That would have been good PR, and could have been done in such a way as for Honda Corp. to still not have to claim liability, saving them money in the longer term. However, the time to do that as a goodwill PR gesture has passed; if they do it now it will be seen as tail-covering, and would be REactive rather than PROactive. Might leave them open to suits regardless. The best thing that can happen now is for NHTSA to reopen the investigation and provide a firm conclusion; something they have not done yet. That would be a roll of the dice, since if it IS found to be a design issue it's going to cost Honda AND make them liable. However, if it's found to be oil change techs, then Honda DEALERS will have to absorb liability, which will strain the relationshiop between Honda Corp. and their Honda dealers. Neither one of these things is a good thing for Honda.
  • npaladin2000npaladin2000 Member Posts: 593
    "wouldn't most of the evidence be destroyed anyway?"

    You'd be surprised what modern science and a forensics lab can find out from a "destroyed" vehicle these days. Ever seen CSI? ;)
  • ateixeiraateixeira Member Posts: 72,587
    You're watching too much TV.

    Me too. ;-)

    -juice
  • npaladin2000npaladin2000 Member Posts: 593
    "You're watching too much TV.

    Me too. ;-)"

    Actually part of the TV I'm watcing too much was an interview with an actual forensic scientist who was commenting on the show and how realistic the methods displayed on it are. Though he did admit the time scale they're using is ridiculous, but concessions have to be made for a 1 hour TV show, after all. ;)
  • driftracerdriftracer Member Posts: 2,448
    and others where the IV appears to have been magically inserted while 14 people were clamoring around the sick/injured person, or how the doctors get test results from 14 tests in less than 15 minutes...
  • ateixeiraateixeira Member Posts: 72,587
    Let's pull one of those stuck gaskets and give it to the CSI guys, to tell us what might have been stuck between that alloy block and that rubber gasket.

    I still say Lee Iacocca snuck on the assembly line and put a dot of super glue on there...

    -juice
  • driftracerdriftracer Member Posts: 2,448
    despite throwing out a few opinions.

    On one hand, I've changed the oil in more cars than most people, short of a 20 year Jiffy Lube employee, if one exists. I've made mistakes myself, and I've certainly seen others make mistakes. Luckily, none of my mistakes were serious, unlike some of the mitakes I've seen done by others.

    On the other hand, I watch manufacturers duck blame for repetitive problems, some dangerous, some just annoying, each and every day as part of my job. There's not a manufacturer in the US that sells cars or trucks that's in compliance with Mag-Moss.
  • robertsmxrobertsmx Member Posts: 5,525
    Honda COULD have done a mild re-design and released a retrofit kit of some sort that re-located the filter away from the hot components or installed shielding between the two.

    Easier said than done. You don’t go about designing/redesigning things without knowing the root cause. At least, I wouldn’t.

    That would have been good PR

    There in lies the problem, too much emphasis on PR than on getting the job done… right. I agree, the easier way out would be to go out and “do something”. But, that’s not why terms like “investigation” exist. Do you really believe Honda knows the problem to be related to design, and isn’t willing to issue a recall? Yes, or No?

    The best thing that can happen now is for NHTSA to reopen the investigation and provide a firm conclusion; something they have not done yet.

    And why do you think they haven’t provided a firm conclusion yet?
  • npaladin2000npaladin2000 Member Posts: 593
    "Do you really believe Honda knows the problem to be related to design, and isn’t willing to issue a recall? Yes, or No?"

    Not a yes or no question. It doesn't matter what the root cause is in this case (design or tech), because something can be done about the immediately apparent cause as a quick-fix. Oil spraying on superhot compenent bad. Keep oil from spraying on superhot component good. Weld piece of metal in place to block oil from reaching superhot component, no more flame, happy happy.

    It's basically a band-aid solution, but it's a workable one. Even if it doesn't solve the pinched or missing gasket problem, it decreases the chance of THAT problem causing a bigger problem, such as a fire.

    "And why do you think they haven’t provided a firm conclusion yet?"

    Probably because they've closed the investigation and are not working on finding a firm conclusion. ;)
  • robertsmxrobertsmx Member Posts: 5,525
    If you realize there is an uncertainty, what do you suggest fixing? And why don’t you see technician awareness as a quick fix?

    Probably because they've closed the investigation and are not working on finding a firm conclusion. ;)
    The question was… why did they close the investigation?
  • newcar31newcar31 Member Posts: 3,711
    "It doesn't matter what the root cause is in this case (design or tech), because something can be done about the immediately apparent cause as a quick-fix."

    Is it not clear yet that there is NO SINGLE ROOT CAUSE?

    The issue is oil getting on something hot enough to ignite it and there are TWO reasons why this happens on the CR-V. TWO REASONS. Not one.

    #1. The oil filter is near something hot enough to ignite oil.

    #2. Something happens to the oil filter causing it to leak. Whether that's a stacked gasket, a piece of sand between the filter and mounting plate, a warped mounting plate, a faulty oil filter, a filter overtightened or undertightened, WHATEVER, it doesn't matter. What matters is that vehicles occasionally leak from oil filters. ALL vehicles. Not just the CR-V. Regardless of who or what is at fault, oil filters can leak. If it involves a gasket, it involves possible leaks. Period.
  • npaladin2000npaladin2000 Member Posts: 593
    "If you realize there is an uncertainty, what do you suggest fixing? And why don’t you see technician awareness as a quick fix?"

    I already told you what I suggest. Put something in between the oil filter and the hot component. keep the oil away from it. Simple.

    And I don't see technician awareness as a quick fix because it hasn't worked. Supposedly Honda sent out updated procedures and such to their dealers and it's still happening.

    "The question was… why did they close the investigation?"

    That's a VERY good question. And the answer hasn't been made clear by NHTSA, since their prelim report basically said "we dunno." I'd be interested in hearing EXACTLY why they closed the investigation and haven't re-opened it yet.
  • wonderbreadwonderbread Member Posts: 13
    here is the answer on why a very very small percent caught on fire, some idiots double stacked the oil filter gasket, one from the old filter and one from the new one. It only could happen after the 1st oil change, because Honda puts a "break-in" additive to the oil...Its not Hondas fault its the oil change techs....and most of the fires did not happen cause of the Honda dealer techs it was people at the "Jiffy Lube" type places, I know I work for Honda...end of story
  • newcar31newcar31 Member Posts: 3,711
    "here is the answer on why a very very small percent caught on fire, some idiots double stacked the oil filter gasket, one from the old filter and one from the new one. It only could happen after the 1st oil change"

    wrong.

    end of story.
  • nornenorne Member Posts: 136
    yeah sure and you are the chief enginner for honda.
  • npaladin2000npaladin2000 Member Posts: 593
    And I'm sure the manager of the Jiffy Lube says it's because Honda changed their break-in additive to something that glues the gasket to the engine block, or something like that.

    That's why it's NHTSA's job to decide who is at fault. NOT Honda, NOT the dealers, and NOT "Jiffy Lube."
  • robertsmxrobertsmx Member Posts: 5,525
    Unfortunately, you seem to know something Honda and NHTSA engineers don't. And I'm clueless about it really being "the fix" to bring this to an end.

    Moving on...
  • grbeckgrbeck Member Posts: 2,358
    That's why it's NHTSA's job to decide who is at fault. NOT Honda, NOT the dealers, and NOT "Jiffy Lube."

    The last time I checked, they hadn't pinned the blame on Honda, so everything on this thread is mere speculation, and should be treated as such.
  • gee35coupegee35coupe Member Posts: 3,387
    after the first oil change. That fishy all to itself.

    Like someone said, all we have are a few news reports. Honda and NHTSA has acess to ALL of the vehicles in question. I would place MUCH more credence in the fact that NHTSA agreed with Honda that the most probable cause was tech error. Open investigation or not. I'm sure Honda is still studying this problem carefully.
  • varmintvarmint Member Posts: 6,326
    The break in oil is the stuff that gets removed.
This discussion has been closed.