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Comments
Go to another dealer the one you are going to is picking your pocket.
'Limp Home' programing is free, the feature is 'standard' on the 'premium'. Actually 'all adjustments' for the first 12 months are 'free' this even includes four-wheel alignments.
Calling Hyundai obviously was for not as the person you spoke with just didn't have awareness of your request.
To be honest, I didn't know about the programming at all until I visited the forums here!!!
Don
Thanks for all your comments. I have "stopped in" at 1 other dealer briefly to ask about this. They acted like, "you didn't buy it here, take it back where you bought it!" Business must be good.
Are u still located in the D.C. area? I'm just a little north of you in Charm City. How friendly are you with your dealer's service department? I'm thinking if you have a good rapport, maybe you could be the middleman so I could get this done.
Charm City, huh? Would that be B-More???
I've got a real good rapport with the guys over at Alexandria Hyundai. Honestly...I would tell you to go there and just speak to Kenny or Ron and tell them that Mike Washington sent you over to be taken care of. They know me quite well. They've ALWAYS provided great service and support from the day I bought my '02 Sonata till now.
What would you like for me to tell them?
I just mapquested said dealership. About an hour drive from the office, not bad. Just tell them about the reluctance of my dealership not willing to "do this" without a $45 charge, and if they could. This would be the initial programming for the limp home password. I believe my 1st anniversary is March 8, 2007. I want to give the customer rep in California a few days to respond first though. Thanks for your help. I'll be posting!
If you tell me where you're coming from specifically...I can tell you an easy way to get there.
Okay, I just got off the phone with the service department. The explanation that she gave me was this. You can't just show up and get the programming done for free as you didn't buy the car there. However...if you were to get a service done there (i.e. oil change, tire rotation...something), she said it could be worked in as you would now be a customer there.
She also went on to explain that all Hyundai dealerships are independently owned, so it's not a corporate thing that's handed down, it's something each dealership owner decides. I guess most of them are feeling greedy rather than generous.
I know when I got my door locks programmed, I asked them to do it when I got an oil change and they said no problem and there was no extra charge for it. What's funny is I spoke with the regional Hyundai Corp. representative and he said that all programming is supposed to be done free of charge. Funny how corporate can say one thing and when you get to the dealers, they know nothing of what corporate is saying.
Do me a favor, hit me with an email so I can give you some specific info, you know how they get about name dropping here on the forum and it slipped in an earlier post (please forgive me folks). You can reach me at washingtonm@sec.gov or washingtonmd33@yahoo.com.
Mike
Ken Dixon Hyundai (Waldorf, MD) is another that's been pretty good as well.
I would notify the owner of your local dealership of the poor treatment that you have received.
I've got a dealer in my back yard (5 mins from my house) that I won't even consider dealing with because of past reputation and what I've seen from having gone there before. I don't mind the 20 minute or 30 minute drive to the two other dealers.
Took it to the dealer earlier this afternoon and within 15 minutes...they came back to tell me that the cable had somehow snapped. Well...the tech said he is ordering one, so hopefully by Wed. or Thurs. my hood will be fixed. :confuse:
The exact same thing happened with my car too.
They ordered the cable too.
I did get a file number from corporate. They promised a response in a few days. I'll call them on Wednesday if no response by then. Thanks.
Hopefully, they can convince the dealer that they are acting foolishly. The entire procedure takes less than 10 minutes.
Talk about"Good will"!
Thanks in advance.
Dealer claims he modified handle so we will wait and see what happens. I haven't tried to open hood recently as temp -35
Limp home mode is a function of the security system. If the computer senses that an unauthorized entry or attempted engine start is made the security system disables the vehicle. A security code entry via the ignition key allows you to drive to a dealer at a reduced speed, hence "limp home" who will "unlock" the car, allowing normal use.
By the way, the dealer can also program the "ez exit" feature which automatically moves seat 3/4 way back and raises the steering wheel to full upright position upon removal of the ignition key.
Don
I certainly hope that this isn't a problem caused by crappy design or poor materials for the particular application. If it is, I can see my warranty getting used an awful lot!
Also, I'm gonna do an inspection and see if the cable end pulled loose from the handle. If that's the case...maybe we'll hear about this a little more and complain to Hyundai and they'll make a necessary change in design or materials used.
I too was able to open my hood using a pair of pliers and pulling on the end of the cable.
Oh yeah, I also figured out how to adjust the parking brake as well!
Just a lil FYI for those DIY'ers.
Mike
Is there any area of the car that you have not yet explored?
I wish that you were my Hyundai rep. or service manager.
To be honest...there's a few nooks and crannies I haven't gotten into as of yet. However, I can tell you...the space behind the ash tray...I don't think it'll work for what you wanted to do there. There is quite a lot of stuff back there. However...one option may be to install it in the compartment below the climate control center. Not sure if it gives you the depth you would need, but if it did...then with the door open you have access to the unit and when you want to get out, you can tuck it away and close the door. Just a thought.
Did you actually get to see behind that vertical panel forward of the ash tray door and under the compartment that you reference? One of the techs at the local dealership thought that the space behind the vertical was open. I thought that the removal of the center console would be a tough job, as I have installed a wood dash kit that covers the top surfaces of the console.
Thanks,
Emmett
If you use your remote to unlock doors and physically do not open door within 1 minute the system will automatically re lock doors.
Use remote to unlock doors, open door to car than close.
Doors should not re lock unless you hit lock on remote.
That is why I suggested the compartment under the climate controls. Access would be VERY easy as you can remove the entire panel to work with it. Installing a 12 volt plug in source there would be quite easy
You're right about that center console being difficult to get out. I ran my patch cables under the center console to the back and when I removed the screws along the sides and the two bolts located in the arm rest cubby...it still didn't want to come out. So there's other points that hold it down as well.
Emmett
I looked at the online manual for console removal, and it does not look terrible. My only problem is that I would be forced to remove some of the after market trim pieces that I had installed. If any of them break, I would be screwed as the manufacturer will not supply individual pieces.
If I went through all of that and did find enough open space, I would freek out.
The Ipod holder and transmitter that I use is designed to have the Ipod visable for access and not be tucked away.
If it were the type that could be hidden, I would put it in the console with the 12V receptacle.
How difficult is the removal of the panel under the A/C?
That panel includes the ignition key.
Do a search of this thread for fob (as in key fob) to see earlier discussions...
Remove the wood trim at the top of the dash and you'll reveal 3 screws that you'll remove.
You'll need to loosen the panel under the steering wheel as well, as there is a screw located below the ignition that the panel covers. You'll remove that screw as well.
If you feel under the area were the dash cubby is, you'll feel two screws...remove both of those as well.
At this point, the panel can be pulled off. Best way is to take a flat tip screw driver and insert it at the top and push forward to pry the panel up, once it pops free you can remove it by hand. Don't worry about the dash, it's a foamy material that will go back to it's orginal shape.
Once you've pulled the panel forward, you'll just need to unhook all the harnesses: Two at the top wehre the clock is, one for the hazard lights, one for the humidity sensor and two for the climate control.
After all harnesses are removed, the panel is yours to do with what you will.
Thanks!
According to owners after 90 days of ownership.
Hyundai was the No. 1 non-premium brand in the United States, edging past Toyota, the Japanese brand whose rock-solid quality reputation has been shaking Detroit's dominance in the nation's auto market for years.
Overall, Hyundai was No. 3 in this year's report, behind No. 1 Porsche and No. 2 Lexus, Toyota's luxury brand, and right ahead of Toyota. Last year, Hyundai was No. 11, so the leap made Hyundai the third-most improved nameplate this year.
Or is this old news? When does the next model year survey results come out?
Yes I will. Thompson Hyundai outside Baltimore on Merritt Blvd. I did get some positive feedback from corporate though. They did contact the dealer, and Thompson insisted they will do this programming for $50.00. I told corporate, Thompson told me $45.00 a few days prior!?!? :confuse: Corporate agreed from the "get go" to send me a reimbursement certificate to send back to them after I get this done, for reimbursement. She did verify that I can have this programming done at any dealership, after I emphasized that Thompson will not get any future business from me. I even told corporate I have a voucher for a free oil change from Thompson, which I will destroy! I stated if corporate has a "quality control office" with teeth, they should investigate . I further praised the Azera up and down, but badmouthed this dealer's sales and service areas.
RE3691
Does this survey factor in dealer service dept. and customer relations?
To show that there are two sides to the coin, I bought my Azera from Suntrup but they quoted $100 to program the Limp Home feature. Dean Team said $45. I took it to St. Charles Hyundai who programmed both the auto door lock feature as well as the Limp Home with no charge! They only asked that I return to them if I need service.
I take my "Clunker" to Dean Team only because they are much closer to home than the other two. (Suntrup sold me the car from Dean Team.... Crazy World.)