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By the way, do you guys get a survey after each service visit to the dealer? I've been twice, and they've asked me to give them good ratings, but I've never actually gotten the survey.
Your right about the dealer being unresponsive or in denial, and he is too far away to make it convenient to keep going in for such a minor, but still annoying problem, this is not how a BRAND NEW WORLD CLASS vehicle should act. Too bad Hyundai may loose its hard built improved reputation over tire, wheel or drivetrain vibration. And yes, my dealer calls me after each service to instruct me to leave excellent ratings when the factory surveys me, but often I dont get the factory survey. I have 17" alloy factory wheels with Michelin tires, my vans build date is June 14 2006.
Your problem sound exactly the same as mine. At first, I thought your first paragraph was quoting from my previous post! I've had mine rebalance twice and I thought the 75+ mph vibration had gone away, but it's still there, just lessened. Did they do the dynamic balancing on yours? Now the low speed bumpiness has gotten even more annoying than the high speed vibrations.
I have the same Michelin tires you do. What do you think the problem is? A flat spot? What are you going to do about it? My email is [email protected] Maybe we could discuss this individually since it sound like we may have exactly the same problem.
In 35 years I only had ONE person check all three and that was the manager of a goodyear store.
1.) Is the TIRE ROUND ??
They have a nice little gauge with a wheel on the outside and
a needle gauge on the inside. The device sits on the floor with a nice heavy base. They set it close to the tire, gently touching. They lift the car off the ground a few inches on the shop lift and the rotate the tire by hand. This needle will deflect if the tire changes position during a full rotation. Then they mark it with chalk where the high or low spot is. They can check the whole tread face and also the SIDEWALL too !
This establishes the concentricity of the wheel and tire as a unit.
2.) The WHEEL BENT ? They can take the tire OFF and check the rim. They also can take the tire and rimm off the car and run some checks on the TIRE BALANCE machine as well.
3.)Is the wheel BALANCED ? This is the most often checked item but if you have a BENT RIM or a LUMPY TIRE do you REALLY want them to "balance it out" or don't you think a non-defective tire / wheel is a better plan?
Sears loves to " balance it out " instead of fixing the defect. When you see a whole lot of wheel weights
you are getting a clue you have an issue.
My Goodyear Tire store manager found I had one Lumpy tire and he replaced it with a good one and HEY - problem solved.
I have a bad rim on my 1999 Dodge now and I need to get a new one. It "smooths out" at 60 MPH but why wouldn't I want smooth driving at all speeds. Also- Vibration is a metal fatigue inducing state at all speeds.
We can't be sure, but the explanation sounds plausible to me.
Maybe they just call it something else, but I doubt the brakes are any different.
Oil companies only get richer. The wholesale price difference from regular to premium is a whopping 3 cents, yet they charge us 20-40 cents, so it's mostly huge profits for the oil companies.
Obviously this functionality is settable somewhere and mine isn't set. I would love to have this feature. In lieu of going to the dealer for something so trivial I thought I might dangle a fishing line off the forum pier and see if any of you smart folks might know how to enable this feature. Help!
Appreciate it! Scott
The impression I have is that all the major car manufacturers are using the BBB to arbitrate lemon law cases in part to help keep costs down by not getting lawyers involved unless absolutely necessary. The BBB ruling is binding on the manufacturer but not on the owner - if you aren't satisfied with the BBB, you can still call a lawyer. The one thing to watch is that the rules under which the BBB arbitrates are not totally identical to the letter of the law (may be state dependent) but are generally fair to both parties. I highly recommend reading both carefully so you know what can and can't be done through the BBB.
There is a fix for the power steering doors the dealer can quickly install, see my other posts on this topic.
The engine rev and hard shift is so severe that I am sure the transmission is being seriously damaged. In addition, my wife drives the vehicle by herself (at times)several states away to visit grandkids. I am very concerned the vehicle is not safe due to the tranmission issue.
If you read the other forums, even the most reputable manufacturer has the occasional lemon.
I am looking for others with the same issues that I have. My husband purchased my Entourage in June of 06. We were hoping to have purchased a vehicle that would last us but we have had so many issues that it really isn't funny! I took my van on a trip to Florida in April and had to have it towed to a dealership because the service guys that serviced the van before leaving on this trip didn't put the fluids back in the van. Can anyone tell me the long term effect of not having trans fluid for that long in your transmission? The service tech in Florida said I didn't have a leak and was surprised that I made it. He called our dealership here in Texas and they took care of it. Then it has been one electrical issue after another. Today my my husband and I went to lunch together, after lunch we were walking toward the van and noticed the tail lights were on. At first we thought it was the sun. After checking it out we realized that it wasn't the sun but that the tail lights never went off and would not go off. Worried that we would run down the battery we took the van to our dealership. They checked it out and said it was a electrical issue and could have it fixed in 20. My husband was beside himself. We decided that we should check into trading it in. The thought of running out of our warranty and still having electrical issues was concerning so we proceeded with our options of getting a different vehical. They first appraised our van and came back with the shock of the day! The said it only appraised at $17, 500.00. We about feel out of our seat. When we purchased the car the sales guy told us that the Entourage would hold its value. My husband went over to talk to the sales manager and he told us that they weren't even ordering nor were they going to carry the Entourage any more because of all the issues it was having. Then the sales manager said that his boss was working with another customer on buying his back because of these issues. They said that we could trade it in on something else and they would see what they could do. We sat down and went through the whole mess with getting another car but then we were going to have to take a hit on the van. We turned them down and went down the street to another dealership to see what they would give us on the van and they came back at $15,000.00. They told us that because of the problems that the Entourage was having they couldn't do more than that. This is wrong! You mean to tell us that a $30,000.00 vehical last year that Hyundai said would hold its value has lost 50% of it value in one year. What is going on?? :mad: Has anyone else had this issue? What qualifies as a lemon? :lemon: Has anyone heard anything?
Resale still isn't strong, in fact ALG gives the Entourage its worst rating (1/5 stars):
The Sante Fe does better, with 3 stars. You may want to try to negotiate a swap for one of those. I think they're more reliable, too.
Or see if the dealer will let you switch to another make that they carry.
The MPG could be better but one has to remember that the size and weight of this car is similar to large SUV. Features that I would like to see added in 2009 are rain sensors and navigation.
The dealer sold you the tires, so demand a replacement set and tell them to go after Bridgestone for reimbursement. 2 sets of worn tires on a 2 year old van is ridiculous. Clearly it's not the tires.
Also, does anyone know if Hyundai (or Kia) will be updating their minivans in the future (interior, exterior, etc.). Would definitely like them to move from the greenish middle dash lights to the blue like in the other Hyundai's
We had 17 tires on our van. The bottom line with our van is that the front end and the back end alignment did not match. and it could NOT be repaired. (think bent frame) So the tires wore incorrectly. There is nothing wrong with the tires, or the tire company would have had a recall. Yes you could get a bad tire, but not 2 sets. We found our problem by going to an independent tire store and getting the front and rear end alignment data.
I do that unintentionally a few times.
It should be under warranty so hopefully the dealer can figure it out.
The Sedona will continue though.
Plus they have the Santa Fe and Veracruz, so selling 3 different models with 3 rows doesn't leave enough volume for each of those.