Toyota on the mend?

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  • gagricegagrice Member Posts: 31,450
    in favor of a Ford F150 4X4 5.4L V8 crew cab.

    Great choice. Getting rid of a Camry for a PU is always a step in the right direction. Comfortable stable ride with no blind spots and able to see down the road in front of you. Good rear view vision to see if any runaway Toyotas are bearing down on you. :shades:
  • 210delray210delray Member Posts: 4,721
    Ho, ho, ho, so funny. :sick: That big stonkin' pickup will be great when gas prices go up to $3/gal. as is already predicted for summer. Oh wait, I guess CA is already there!
  • gagricegagrice Member Posts: 31,450
    Not so fast. When you dig deeper into the NHTSA complaints database and compare complaints by model vs. sales, you get some very interesting results, courtesy of Edmunds and The Truth About Cars.

    Your link proves you can make statistics say anything you want them to say. Every one of the many supposed studies of NHTSA complaints comes up with a different end result. So how do they do that? I will tell you. They cherry pick MY and model to make it look like they want. A bit like the AGW cult sells the weak of mind on Global warming.

    If they want to get a clear accurate picture they should look at all complaints from the last decade that DBW became widely used. Then compare those years. It would be helpful, as one graph that was posted, to compare frequency by MY also. My understanding is Ford products had most of theirs in the middle of the decade and seem to have solved their problems. As the complaints have dropped off for Ford.

    The most telling statistic would be accidents attributed to UA. That would mean the driver was unable to get the car under control. And I think you know which maker has that statistic tied up. That is why Toyota is before Congress. I have had UA with no accident. Our old Mazda 626 would catch your shoe sole under the cheap plastic on the center console. I suppose I should have reported it so Mazda could recall their 1990 model 626.
  • doggrandmadoggrandma Member Posts: 144
    Drivers being inattentive is a non-starter (pun intended). Anyone who is talking on a phone or distracted in some way is going to drop what he is doing if the car starts zipping along at 100 mph. I also don't buy the "old lady" problem. People always want to come up with some reason that will exempt themselves. Crime always happens on the other side of town, etc.

    I noticed that there were no Mazdas on the list (makes me happy!), not even the Mazda Tribute, which is the twin of the Ford Escape (#31 on the list).

    No German vehicles on the list. Although I have heard that German vehicles have a problem with UI - Unintended Invasion. Curiously, it is most likely to happen as they are driving along the border of France or Poland. ;)
  • gagricegagrice Member Posts: 31,450
    Better safe than sorry.

    Gas at $5 per gallon is a bargain and not a big part of the budget.
  • 210delray210delray Member Posts: 4,721
    edited March 2010
    Your link proves you can make statistics say anything you want them to say. Every one of the many supposed studies of NHTSA complaints comes up with a different end result. So how do they do that? I will tell you. They cherry pick MY and model to make it look like they want.

    So you think Edmunds and TTAC in particular are manipulating the stats? Why? I think both organizations are trying to get a handle on the problem. Maybe Steve could provide some insight?

    Yes, you could have reported the Mazda problem you had. It could be argued that the shoe/console interference was a poor design choice.

    I reported my Volvo 240 when the engine "blipped" up a thousand or so rpm when I was coming to a stop during the era of the Audi 5000 blowup (manual tranny, so no harm done). A NHTSA staffer even followed up with a phone call about my incident. I later figured out that with my steel-toed boots on, my right foot had caught the gas pedal along with the brake pedal. :blush:
  • gagricegagrice Member Posts: 31,450
    So you think Edmunds and TTAC in particular are manipulating the stats? Why? I think both organizations are trying to get a handle on the problem. Maybe Steve could provide some insight?

    To put it in Perspective, where is VW/Audi. A similar attempt to exonerate Toyota on the other thread had VW/Audi with more complaints for UA than Toyota. On a reports per 100 thousand vehicles sold in 2009.

    Who do you believe

    It would seem that all the auto rags are rallying behind Toyota. Toyota is a big buck advertiser. ABC and LA Times are more interested in the truth than the Toyota big buck advertising. Which tells me something else. If Toyota pulls ads from those that say negative things about them. They must be hiding something. That is a form of intimidation by Toyota.
  • imidazol97imidazol97 Member Posts: 27,691
    My first concern is about the groups so quick to jump back onto the band wagon, e.g., CR. I expected Edmunds to be very concerned about the safety aspect and the ethics questions involved here with the unexplained problems.

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • 210delray210delray Member Posts: 4,721
    Or is it that ABC and LA Times conform to your beliefs, while Edmunds and TTAC don't. If you think Edmunds is so biased, why are you posting here? Steve, care to comment?

    Also, the earlier analyses were looking at complaints by make (Toyota, VW/Audi, Ford, etc) per 100K vehicles sold. This new analysis drills down to the model level (Camry, Passat, Crown Victoria, etc.) so you get a more detailed picture, plus it goes back 5 model years.
  • gagricegagrice Member Posts: 31,450
    Nice try at deflecting it to my bias. Look at the two reports from the same database. In 2009 supposedly VW/Audi had 34 complaints of UA. The report you posted of the top 117 vehicles did not include one complaint on one single VW or Audi model. So you get to make up your mind who is stroking whom. Some one is massaging the data. Cannot have it both ways. And still a Toyota Lexus is the most prone to UA. The ES350 from the last couple MYs. That means after the initial "Floor Mat" recall in 2007 the ES models are still problematic. And they are not included in the CTS throttle shim scam. Four Lexus models in the top ten on your list is pretty incriminating evidence of more than a floor mat problem.

    "Toyota Fix YOUR Cars"
  • 210delray210delray Member Posts: 4,721
    I have a possible explanation about VW/Audi without going into nefarious reasons. Edmunds is quoted in the TTAC story:

    A couple things to note about our “complaints per 100k sold” measure: if the model sales was less than 30k, then we excluded it from the list...

    VWs and Audis have not been stellar sellers in recent model years. So when you look at individual models, none may have crossed the 30K threshold.
  • steverstever Guest Posts: 52,454
    If you think Edmunds is so biased, why are you posting here? Steve, care to comment?

    We hosts aren't in the home office so I don't know any more that y'all do about who's doing the researching or who's buying ads here. We do have PhD statisticians and lots of other people with auto analysis backgrounds on staff so I assume they know a bit about collating data and sorting it out.

    I mean, anyone that can keep track of ~31 models of Chevy trucks for the vehicle pages here shouldn't have much trouble sorting a laundry list of SUA complaints. ;)

    There's a firewall between editorial and the rest of the company so that people have a harder time accusing Karl and the gang of sopping up to advertisers.
  • gagricegagrice Member Posts: 31,450
    If I am a potential car buyer and look at that TTAC report. I am going to buy German for sure. And without a doubt steer clear of the Lexus models that display an inordinate number of UA complaints.

    By the way for 2009:
    MB sold well over 30k C and E models
    VW sold over 100k Jettas

    I don't think Lexus has sold 30k LS models in any year over the last decade. Yet they are number 9 on the list of complaints. It looks like the Germans know DBW, and Toyota needs to learn.
  • houdini1houdini1 Member Posts: 8,356
    Uh, why not compare the LS sales to its direct competitor from Mercedes, the S class? The S class hasn't come close to the LS for about 15 years !

    Your comparison is about as fair as comparing the Camry and Corolla total sales to the E class total sales. WOW Toyota is kicking their butt !!

    2013 LX 570 2016 LS 460

  • ingvaringvar Member Posts: 205
    New A5 looks and drives perfectly, it makes lot of money for VW
  • steverstever Guest Posts: 52,454
    "Toyota's zero-percent financing and special lease deals generated nearly a 40-percent spike in purchase intent by visitors to Edmunds.com.

    In January, Toyota's purchase intent averaged just over 13 percent and then fell to a 9.7 percent low as a result of the recall announcements.

    On March 1, Toyota purchase intent had recovered to 13 percent. A day later, when the incentives program was announced, Toyota purchase intent soared to 18 percent - a 14-month high."

    Toyota Purchase Intent Soars After Incentives Announced, Edmunds.com Reports (AutoObserver)
  • fintailfintail Member Posts: 58,510
    Let's look at LS vs S UA complaints and sales on a global basis, and see where the butt was kicked ;)
  • gagricegagrice Member Posts: 31,450
    We are not comparing sales numbers. We are comparing complaints as a percentage of sales. Lexus is a real loser on the NHTSA data base. Mercedes, BMW and Audi are clean. Makes the choice so much easier.

    No one is arguing that Toyota and Lexus are not sales leaders. We are saying they got too big too fast and left quality behind. I think even the big man on top agrees with that statement. Or at least he said as much.
  • houdini1houdini1 Member Posts: 8,356
    Up until recently the LS was only sold (under that name) in the US. Plus that is my market so the one where my concern is. I haven't heard of any UA events with the LS and no recalls. Next?

    2013 LX 570 2016 LS 460

  • tomjavatomjava Member Posts: 136
    ".. It looks like the Germans know DBW, and Toyota needs to learn. .."

    Yet those Germans, and even Volvo still have UA problem too, ha3x! You're simply blind to look at an elephant in the room - the driver's fault.
  • andres3andres3 Member Posts: 13,956
    Why in the heck did you allow yourself to suffer through so many (8!) GM ownership experiences with so many other available and better options out there?

    I'm amazed you were able to put up with it so long and so many times. Were you thinking that if you just bought ONE MORE you'd end up with one of Lemko's GM experiences?
    '18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
  • fintailfintail Member Posts: 58,510
    LS has been sold in Europe since the 90s...well, offered in Europe, I should say.

    As one who doubtless considers himself a capitalist, you should be aware of other markets and perceptions.

    I don't know of UA issues with any MB products either. You made the comparison ;)
  • andres3andres3 Member Posts: 13,956
    that can show and demonstrate to me first hand that a Toyota can do UA. I'll give 10 X that amount as a bonus if you can show me that shifting into neutral doesn't work.
    '18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
  • lemkolemko Member Posts: 15,261
    Does that include my widow if I am right?
  • andres3andres3 Member Posts: 13,956
    ahahahha :D

    I think we can find a nice stretch of open road to do the test so dying won't be necessary. Maybe even a test track?

    Also, have any FEARFUL hysterical Toyota owners thought about just keeping 1/2 a gallon in the tank so that if UA happens you'll run out of gas if you can just keep it going a bit?
    '18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
  • knaubyknauby Member Posts: 1
    I have been and will continue to be a loyal Toyota customer. I currently own 2 with one of them on the UA recall list. Just yesterday I tried to buy a new Toyota. Dealers have little to no inventory and the ones that have cars to sell won't release them. If they can't offer a product and seemingly can't fix UA in their current fleet I see no where they can go but down. What a shame for a company that once cared about customer service and customer satisfaction. I believe they truly are working on getting things corrected but it may be too little too late for such a global giant, at least in the North American market.
  • houdini1houdini1 Member Posts: 8,356
    Come to Kansas City, they are selling like hot cakes !!

    2013 LX 570 2016 LS 460

  • smarty666smarty666 Member Posts: 1,503
    Why in the heck did you allow yourself to suffer through so many (8!) GM ownership experiences with so many other available and better options out there?

    I'm amazed you were able to put up with it so long and so many times. Were you thinking that if you just bought ONE MORE you'd end up with one of Lemko's GM experiences


    I like the last part you said, lol!!! :D But anyway, I stayed with GM for so long because I was stupid and naive and held on, much longer than a lot of people in the hopes that GM's products would change and they would treat me better but they didn't so I finally saw the light and broke the cycle in 2004! :shades:
  • tsu670tsu670 Member Posts: 293
    edited March 2010
    As I mentioned a few weeks ago, I also own a Toyota. 2008 4Runner Limited 4WD to be exact. It is 100% contented and built in Japan. Absolutely love it!

    My wife and I are in the market for a new minivan to replace our 14-year old Chrysler Town & Country LXI. We figured out last June that the 3rd gen Sienna was going to come out as a 2011 model early this year, so we waited.

    I'm glad we did. Not because we like the new Sienna (there are actually a number of things we DON'T like about it), but because of all that has transpired with the sudden unintended acceleration issue with Toyota.

    We have followed the case closely, and have watched as Toyota:
    - continues to insist the problem has nothing to do with electronics
    - causes huge inconvenience to its customers by having them bring their cars in
    to make a fix that has been shown doesn't work (unbelievably incredible)
    - refuses to divulge the full contents of event data recorders
    - has less than a small handful of event data recorder readers in the entire US
    - surreptitiously works behind the scenes with NHTSA to prevent recalls

    The bottom line for us? We NO LONGER TRUST Toyota USA and will not buy any of its vehicles. I can't imagine what the company could possibly do to bring us back. Perhaps they think in a year or two it will all blow over and everyone will forget, but that kind of thinking surely is "setting the stage for failure."
  • obyoneobyone Member Posts: 7,841
    If you had the opportunity to listen to the three Toyota execs testifying before Congress, there was one thing that stood out and that they repeated though it fell on deaf ears. Bottom line is that they have found NO EVIDENCE of SUA/UA. Therefore to look for it doesn't make any sense. The conclusion? Toyota isn't looking for SUA/UA events and trying to investigate them. Yes, they are sending their SWAT teams out to investigate but until hard data is discovered it seems it's business as usual.
  • graphicguygraphicguy Member Posts: 14,140
    obyone..that's exactly what struck me. First, they said that they exhausted every possible scenario that could cause UA, and claimed they couldn't find any evidence. NHTSA/LaHood had to convince them to do a recall. But, Toyota took the cheapest ways out, first with the floormats. And, when that didn't work, the alleged "sticky pedals" (which still hasn't worked). Now, as we suspected, reports are coming in that neither of those "fixes" worked. And, what we've been saying all along, it's an electronics/software issue. While, it's probably going to take them awhile to fix that, it makes sense for Toyota to install the brake over ride so drivers can at least have a simple counter measure to combat the UA. Toyota is resisting doing that, but they're going to have to do another recall to do just that.

    Not to mention, the Corollas power steering issues, the Tacoma drive shaft issues, and now, that Toyota is is hiding safety evidence from NHTSA via their "black box", it all points to the same thing.

    They don't want to comply with our rules and regs. They've cheapened their vehicles that they've now become unsafe. And, the only way they'll do anything about it, is if Congress/NHTSA, etc forces them to.
    2024 Kia EV6 GT-Line AWD Long Range
  • windy025windy025 Member Posts: 6
    It seems to me that they are doing their best to to limit the legal liability, there must be some pretty daming info thats being suppressed if they consider denial and deception as the way to address all the spotlight thats being cast.
  • obyoneobyone Member Posts: 7,841
    I believe that this article pretty much sums up the "why" as to Toyota's quality control change in direction. Summed up the problem began with Katsuaki Watanabe and his enthusiasm to accomplish what the bean counters have been doing for the past 20 years at GM.

    http://investing.businessweek.com/businessweek/research/stocks/people/board.asp?- ticker=TM:US

    Notice the comment that Jim Press had and also the "no comment" from Watanabe who refused to be interviewed for this article. Watanabe is trained as an economist and not an an engineer. Bean counters always find ways to "cheapen" a product.
  • explorerx4explorerx4 Member Posts: 20,796
    you rent the track time and supply the car, then we can talk. :shades:
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • gagricegagrice Member Posts: 31,450
    If it was that simple Toyota could figure it out. It is an anomaly that only occurs under a certain UNKNOWN set of circumstances. I imagine you can shift into Neutral at 100 MPH when all is working right. If the DBW system goes into a fault condition, who can say what it will do. I go back to the basics. Toyota and Lexus lead the industry in UA complaints. And have been for a decade. Sadly it has taken our NHTSA that long to crack down on them. The whole thing of drivers being at fault holds no water. Unless the average Toyota driver is more incompetent than all the others combined.
  • tomjavatomjava Member Posts: 136
    edited March 2010
    "...Toyota and Lexus lead the industry in UA complaints...."

    That is BS!
    Again look at this chart, the ODD of having UA in Audi/VW is much higher than Toyota in 2008 and 2009. Even Volvo in early 2000 had more UA complaints than the rest of car manufacturers.

    image
  • gagricegagrice Member Posts: 31,450
    Here is the real deal chart. No VW or Audi cars listed in the top 117 vehicles for UA. Who did your chart? Must be a bogus attempt to distort facts. No names attached.

    image

    And the link so you can check out the top 117 UA cars.

    http://www.thetruthaboutcars.com/deeper-nhtsa-data-dive-117-models-ranked-by-rat- e-of-ua-incidents/
  • graphicguygraphicguy Member Posts: 14,140
    obyone.....Toyota really reminds me of General Motors 15-20 years ago. Crank out as many cars as possible, disregarding build or material quality. Safety? Hide, bury, fight all attempts to make the cars safe.

    And then, claim ignorance when the inevitable failures happen.

    The people who were managing General Motors back then must be chuckling to themselves hearing about where Toyota is today. They've got to be thinking...."been there, done that, bought the T-shirt."
    2024 Kia EV6 GT-Line AWD Long Range
  • imidazol97imidazol97 Member Posts: 27,691
    >They've got to be thinking...."been there, done that, bought the T-shirt."

    But toyo doesn't have the union problem that GM, Ford, and Chrysler got themselves into over the years.

    Toyo also has much newer factories with which to work their production. There's no excuse for the misaligned pieces, cheap doors on dash parts. etc., that were on the avalon redesign a few years back-the one based on the previous Camry design. When I looked at that at the dealership, it was embarrassing. The ratty production gaps continued and people in Camrys started noticiing them in the cheap cars. The avalon should have been a perfect car when it came out. But it wasn't. What was toyota's excuse? Union; no. Cost; no. Profit for company: yes.

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • smarty666smarty666 Member Posts: 1,503
    Toyota really reminds me of General Motors 15-20 years ago. Crank out as many cars as possible, disregarding build or material quality. Safety? Hide, bury, fight all attempts to make the cars safe.

    And then, claim ignorance when the inevitable failures happen


    I couldn't say it better myself, that is exactly what I have been thinking the last several weeks seeing all this Toyota stuff going on because it reminded me of exactly what I went through with GM 10-20 years ago!

    Hit the nail right on the head!! :shades:
  • revitrevit Member Posts: 476
    California lemon law urged to help Toyota owners

    A Sacramento-based consumer advocacy group is urging consumers who have experienced multiple problems with runaway Toyotas to consider relief under California's lemon law.

    The group, Consumers for Auto Reliability and Safety (CARS), on Tuesday also urged Toyota officials to replace or offer refunds on vehicles with sticking gas pedals.

    "Why not repurchase the car and treat it as a lemon buyback?" asked Rosemary Shahan, president of CARS and a nationally known advocate for motor vehicle buyers' rights. "We're hearing about consumers who have two or three of these (unexpected accelerations), but (Toyota) won't buy it back."

    Generally, the state's lemon law applies to problems arising in the first 18 months or 18,000 miles of vehicle ownership. The law presumes that an automaker has made a "reasonable number" of attempts to repair a vehicle during that time.

    California's lemon law provides for car owners to get a refund "if the vehicle has a life-threatening safety defect, and if it has not been remedied after two repair attempts," Shahan noted. For other types of defects, the number of repairs to trigger the lemon presumption is four.

    Attempts to get comment from Toyota representatives were unsuccessful.

    Citing consumer testimony in Washington, D.C. Tuesday before a congressional commmittee investigating Toyota's acceleration problems, Shahan said that when "customers have experienced such a frightening incident, rather than subject them to repeated harrowing experiences, it would make more sense to simply provide the car owner with a refund … Then Toyota can treat the runaway cars as lemon law buybacks and, most importantly, keep possession of them and fix them before they re-enter the auto marketplace."

    Shahan suggested that Toyota could "retire such vehicles until they have developed a fix, have them examined by NHTSA (National Highway Traffic Safety Administration) or others with the expertise to identify what is causing the problem, then donate them to a technical school."
  • graphicguygraphicguy Member Posts: 14,140
    Makes sense. But, not sure what CA lemon laws state. If they're bound by a 3rd party arbitration agreement, whether Toyota agrees to all the buybacks, or not, they have to abide by the arbitrators decision.
    2024 Kia EV6 GT-Line AWD Long Range
  • doggrandmadoggrandma Member Posts: 144
    You and gagrice now have me totally confused. (easy to do, I'm sure, but still...)

    Let me see if I understand this - German made vehicles had several reported cases of UA, but were not on the list? Why would that be? And if the German makes now all have the override system, then there must be some other cause for UA and the override is not a fix.

    Also, why would this site exclude vehicles that sold less than a certain number. If a manufacturer sold few vehicles but had instances of UA, that would be an even bigger red flag due to the % of incidents? No?

    Somebody figure this out for me, please. :confuse:
  • obyoneobyone Member Posts: 7,841
    One chart shows 1999-2010 the other 2005-2010. What's not to understand?
  • revitrevit Member Posts: 476
    I had posted then in the mid-size forum, but thought many would find this interesting given all the happenings lately with Toyota's poor quality:

    From the April 2010 issue of Popular Mechanics, rating midsize sedans with four-cylinder engines and automatic transmissions since they make up the majority of the sales in this class:

    Mazda 6 - The winner
    2nd place - Honda Accord tied with Subaru Legacy tied with Nissan Altima
    3rd place - Ford Fusion
    4th place - Chevy Malibu
    5th place - Suzuki Kizashi tied with Toyota Camry

    Interesting noted; ALL cars but the Suzuki Kizashi and Toyota Camry were noted for excellent interior quality. For the Camry "The interior that was once lauded for its quality feel now seems cheaply made, with poor panel fitment and low-rent materials.
  • gagricegagrice Member Posts: 31,450
    I am somewhat confused also. We have had several charts posted that were all supposedly data straight from the NHTSA ODI website. Some show single years some 5 and some 10 years. None of the charts agree on much except that Toyota and Lexus have the most UA complaints. I am not sure which VW or Audi vehicles they are claiming have the high number of complaints. My guess it was someone just threw that in to make Toyota look better. It has been clearly shown that a WV, Audi, Mercedes or BMW will override any kind of UA by depressing the brake peddle. I don't think all UA has been eliminated in those vehicles. Just the danger has been removed with a Brake Override that works. Something Toyota needs to perfect and quickly.
  • doggrandmadoggrandma Member Posts: 144
    Well, tomjava's post says that a person would have a greater chance of having UA in a VW or Audi for 2008 and 2009. The other chart has no German vehicles listed at all. One person suggested that German models were not included on the list due to there being few German vehicles sold, but someone else pointed out that is not the case.

    So, are there still problems with UA still being reported for German made vehicles or not? Many were saying that they did not havethis issue any more, because they now have the override feature. Perhaps the override solves nothing.

    That is why I am confused.
  • doggrandmadoggrandma Member Posts: 144
    Ah, I do see one possible answer. The first chart lists complaints made in a given year, but does not say what model year the vehicles are. Could these be older VWs and Audis?

    It all goes to show what fun we can have with charts and numbers! ;)
  • obyoneobyone Member Posts: 7,841
    Could these be older VWs and Audis?

    That's what could be assumed.

    It all goes to show what fun we can have with charts and numbers!

    Precisely!!

    I would like to see a chart of fatalities as related to SUA/UA. Something tells me Toyota would be far ahead of the field.
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