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Stories from the Sales Frontlines

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  • jwilliams2jwilliams2 Member Posts: 910
    Yes GG, you're probably not the Mercedes-Benz target customer. I don't think many on this board are, as they certainly don't compete on price. Some folks are, because they value engineering, performance and quality over price. Been driving for over 50 years now, had lots of nice cars, but love the safety, rock solid construction and comfort of mine.

    'Give me the luxuries of life and I will willingly do without the necessities".
    Frank Lloyd Wright
  • driver100driver100 Member Posts: 32,594
    BMW's are fine cars. I've looked at the X3 but don't care for the styling.

    I said the same thing before I tried the X3. But once you drive it you begin to fall in love with it. It's like people, the more you get to know them and like them, the less it matters what they look like.

    But the X3 has a nice low hood but it is still there, lots of room, perfect balance and tremendous feel of the road. I had to actually drive it to fall in love with it.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • explorerx4explorerx4 Member Posts: 20,743
    thanks, i will check out some Cooper's, too.
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • explorerx4explorerx4 Member Posts: 20,743
    Ha Ha. with the original tires i had before the Michelin's, it had too much road feel.
    the Michelin's are also still silent after almost 60k.
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • driver100driver100 Member Posts: 32,594
    I wasn't as impressed with the Mercedes C class when I was shopping.

    GG, I only mentioned the stability control because it was on the bmw 10 years ago, way before others started using it. That is the technology Mercedes and BMW bring to the game.

    In my opinion, Lexus, Infinity, Accura are great cars, and you will get more sizzle for your dollar because of the cost of wages and materials in Europe compared to Japan. There is just good old fashioned craftsmanship that goes into European cars, a pride in engineering, that can't be duplicated.

    It was summed up beautifully when Lexus came out with the car that parks itself. And Audi came out with a car zooming down the street, went into a spin and parrallel parked perfectly.....and the line was for people who love to drive for themselves.

    It's hard to define that certain difference, but it is there, and it is why some people buy Mercedes and BMW, and others buy Infinities and Lexus's and Accuras. And it isn't just because it is a status symbol in most cases.

    Post 53778 by jwilliams2 says it all.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,594
    with the original tires i had before the Michelin's, it had too much road feel.

    Now I get why you don't like a Mercedes or BMW......too much "road feel" :P

    That's what most of us spend extra for.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,594
    and liked the V70 the best.

    Nicely done biancar.....That was a great process that you used to come up with the final choice. Were you within your budget in the end or did you go over?

    I am asking because if you got that car for mid 30s, that would seem like a tremendous buy. If you went over, what was your rationalization?

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • sterlingdogsterlingdog Member Posts: 6,984
    "Especially if you are a retired man of leisure, who should have plenty of time on his hands."

    There is only one problem with retirement---too much work to do. :P We have a house project going on with new stamped cement drive, walkway, and curbing up the drive to replace worn timbers. I'm helping my wife restore an old plantation home for a preservation society. I'm billboard chairman for a tea party group, etc. I often wonder what we did about our private lives when we were working.

    You're right about one thing. It does pay to check out various models and their options. After all, we don't buy cars once a year. Also, I never waste a salesman's time. I always call first and give an idea of the time that I will be coming in to see him/her. Once in a while, a salesman will catch me on the lot. I never test drive unless I really think that it might be a fit for us. I don't like for people to waste my time, and I believe in returning the favor.

    Richard

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    I know that you will think that I am crazy, but a Porsche reminds me of a roach---UGLY. A relative of mine owned one. I felt so cramped in it. Then again, it's just my opinion. Thanks for the suggestion.

    Richard
  • jayriderjayrider Member Posts: 3,602
    The older ones looked like ladybugs. Still look good to me.
  • jayriderjayrider Member Posts: 3,602
    Once you get your price on the tire swap -- you might check with the dealer to see if there is enough value in your return for them to waive the charge for tires. You could also ask them to beat the price you got. Would be interesting to see what they say. Nothing ventured ----
  • sterlingdogsterlingdog Member Posts: 6,984
    edited April 2010
    "It's like people, the more you get to know them and like them, the less it matters what they look like"

    That's how I felt after seeing your picture on CarSpace. :P I love picking on you! Seriously, the design would bother me each time that I walked up to it in the garage. IMHO, a person's car is a reflection of their personality. This particular design just isn't me. The only BMW that I have ever liked is the larger convertible. It is a beautiful car, especially in navy blue with the light blue top. I have a good friend who owns that combination. His car also drives beautifully.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    If I want to feel the road, I'll just walk. :P Give me a floater any day.

    Richard
  • isellhondasisellhondas Member Posts: 20,342
    Reminds me of the movie Caddyshack.

    " It's a floater!"
  • sterlingdogsterlingdog Member Posts: 6,984
    I love the Goodyear Forteras. Mine are one year old this month. They do not have the "V' shaped tread pattern. I like these tires for the Explorer better than my old Michelins. They create less noise, grip the road better, and provide a smoother ride. The total package with balance, etc. was $593.32 on sale. I now have put 14,880 miles on them. They are doing really well.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    LOL! What a movie!

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    It's a nice car for the money. The interior was impressive. You can get the top of the line model for $28,895. Here again, I'm not sold on the styling. Thanks. I enjoyed looking at it.

    Richard
  • driver100driver100 Member Posts: 32,594
    That's how I felt after seeing your picture on CarSpace. I love picking on you!

    LOL. to the first sentence. And very true for the 2nd, you're lucky I have a good sense of humor and I don't take things too personally....but as my wife tells me, I can really hold a grudge for a long time,......... so be careful.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,594
    , because they value engineering, performance and quality over price......but love the safety, rock solid construction and comfort of mine

    Perfectly stated jw2. It is very difficult to explain the beauty of a Mercedes, but you came pretty close. Most people just don't get it.

    'Give me the luxuries of life and I will willingly do without the necessities

    Interesting quote. Reminds me of “I’ve been rich and I’ve been poor; rich is better”

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • explorerx4explorerx4 Member Posts: 20,743
    you've never driven a real BMW, i have. not only that, it never cost me anything. :P
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • explorerx4explorerx4 Member Posts: 20,743
    yumm, baby ruth!
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • delthekingdeltheking Member Posts: 1,152
    Just curious--What`s the difference between a "Real" BMW and a "Fake" BMW ?? ;) :P
  • driver100driver100 Member Posts: 32,594
    you've never driven a real BMW, i have. not only that, it never cost me anything.

    You stole a bmw motorcylcle!

    My BMW looks pretty real to me, at least the payment was.

    OK, I give up! :confuse:

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • explorerx4explorerx4 Member Posts: 20,743
    here is a quiz.

    double vanos

    dinan

    shark injector

    turner

    if you know what these terms mean and have experience with them, we have some common ground regarding BMW's.
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • graphicguygraphicguy Member Posts: 14,123
    driver....it's good that the car buyer has so many choices....something for everyone.

    And, you're also right that wages (as well as extremely liberal "time off" policies) of European labor all add to the cost of European made vehicles.

    BMW, I kind of understand where the price premium goes (although I think the premium for their vehicles borders on "gouging"). Their R&D to get the kind of "feel" that's been touted so much has to be added into the price.

    Mercedes? I really and truly struggle to find what constitutes the price premium they charge for their vehicles. I'm not saying it doesn't exist. I am saying it's not compelling for me, and I have a hard time making that justification.

    That's just me, though. For reasons that apparently a lot of people can translate into dollars, Mercedes sells a lot of vehicles over on this side of the "pond".
    2024 Kia EV6 GT-Line AWD Long Range
  • graphicguygraphicguy Member Posts: 14,123
    explorer...I'll take a crack at it...

    -double vanos= BMW's version of variable valve timing (like "Vtech" is for Honda/Acura, who actually pioneered variable valve timing).
    -dinan=the 3rd party "tuner" for BMWs who sells things like "hot chips", which remap performance parameters of BMW engines.
    -shark injector.....absolutely no clue who they are, or what they do
    -tuner (see Dinan above)

    How'd I do?
    2024 Kia EV6 GT-Line AWD Long Range
  • sterlingdogsterlingdog Member Posts: 6,984
    I knew early on that you had a good sense of humor. That's why I get away with giving you a hard time. Actually, you have my highest respect as a person and a poster here. Like you, I am bad about holding a grudge. I've been holding one against a regular poster here for months now. At first, he tried to make amends as best he could. He's just not the "I'm sorry" type. He was one of my favorites on this thread. He hurt my feelings, and I haven't been able to shake it off. I need to get over it. I miss not responding to some of his posts. It's funny. None of us have ever met, but it's as if there is a relationship among us. I never visit other forums, even on Edmunds, due to time and other interests. Still, I keep coming back here because I enjoy the banter and the knowledgeable exchanges. The people here seem so real and genuine---hardworking with families and the usual successes and problems that we all face in life. Over time, we have seen birth, death, joy and sadness among our posters. This thread is like a family culture in and of itself. Also, we have been very fortunate to have such understanding hosts. They have allowed us to express ourselves way beyond the topic of cars. It has certainly made my experience here an enjoyable one.

    Didn't mean to get so carried away.

    Richard
  • driver100driver100 Member Posts: 32,594
    Not sure, unless it has to do with:

    Increase horsepower and torque in your 1996-2005 BMW!
    The Shark Injector is an amazing hand-held unit that plugs into your car’s diagnostic port and re-flashes the computer with performance software.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,594
    None of us have ever met, but it's as if there is a relationship among us

    I agree with your post Richard. I was amazed to find so many of the people on this post are in the same age group, have similar socio-economic backgrounds, many love dogs, and we are all passionate about cars....although maybe different ones.

    Like you, there are other posts I could go to, but I have time constraints also, and besides, I like this the best.

    If I miss a day or most of a day, I feel like I am out of touch with my friends. It has been and hopefully will continue to be a great ride.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • roadburnerroadburner Member Posts: 18,347
    edited April 2010
    double vanos: BMW's variable camshaft timing system; it operates independently on both the intake and exhaust camshafts.

    dinan: As in Steve Dinan in Mountain View CA. He runs the foremost BMW Tuner operation in the US. A nice guy. Don't ask him to take you on a test drive If you scare easily.

    shark injector: My friend Jim Conforti invented this way-kewl device. It uploads and saves your stock ECU programming and replaces it with a more performance-oriented tune.

    turner- Either Will Turner or his shop Turner Motorsport. They sell OEM and performance parts for BMWs. They also race BMWs -as TMS Racing- in several different series. Good people.

    Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
    Wife's: 2021 Sahara 4xe
    Son's: 2018 330i xDrive

  • nyccarguynyccarguy Member Posts: 17,510
    My service advisor told me the X3 has to be returned with one of the OEM tire brands (Michelin, Pirelli, or Continental, I think). Yes I could get 4 new whatever the cheapest tires that'll fit are and drive for 3000 miles & hope that BMW doesn't charge me, but I didin't call AAA & have them tow me to the nearest Mavis Discount Tire. I called BMW roadside assistance & had them tow me to my preferred BMW dealer whom my family and I have had a relationship with since my Dad leased his first X5 back in 2004. Is he more expensive than tire rack for the tires? Yes, but he's within range. Does $199 for an alignment seem expensive? Yes, but I know it is a BMW dealer and a 4 wheel alignment has to be done. Do I have to wait for my X3 while it is being worked on? No, I was given the keys to a loaner vehicle (a 2010 X3) & was out of the dealership within 15 minutes on a Friday afternoon, was told to take the loaner for the weekend & our X3 will be ready Monday afternoon.

    2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD

  • biancarbiancar Member Posts: 965
    Were you within your budget in the end or did you go over?

    Very slightly over. I wanted to keep it to $35,000. End price, including all taxes, license fees, dealer fee, etc. ended up at $35,188. MSRP was $40,945 (including dealer fee and transportation); invoice was 38,468 (not counting dealer fee). She gave me $2500 off invoice to get to $36,968, minus my trade of $3,000 to get to $33,968, plus VA taxes came back to $34,987, then various license fees and such got to $35,188.

    Honestly I didn't negotiate that hard because I felt the saleswoman had treated me honestly and fairly from the beginning, and quickly gave me a price of invoice minus $2500, and we agreed on the trade value very quickly too, starting at $2500 and then I negotiated up to $3,000. Which, as Terry used to say, was probably "all the money" for that one, considering the shape it was in.

    I probably could have negotiated down another $200 to hit my budget square on. I didn't. The deal was good enough, and I knew from going through dealer's inventories from Boston down to Atlanta that finding a car with this particular combination of packages (Climate, Convenience, Premium, BLIS warning system, plus Sirius radio) was very difficult. The Sirius was an extra; I wasn't particularly looking for that but didn't mind having it.

    Maybe I left some money on the table, I don't know..

    Whatever, I was pleased enough with the deal, and love the car. We are right now on a bit of vacation, drove it about 2 1/2 hours to the MD shore, and it is just a wonderful cruiser on the highway, so quiet and comfortable.

    And doggies were safe in their crates in the back. ;-)
  • driver100driver100 Member Posts: 32,594
    She gave me $2500 off invoice to get to $36,968, minus my trade of $3,000 to get to $33,968,
    Sounds like a lot of really good car for that price. I wouldn't worry about a few $100, if you keep the car for even 5 years (I know you hope to keep it for 10), and you over paid by $300 which is on the high side, you would be paying an extra $1.15 a week.....so I wouldn't lose sleep over it.

    After 5 years of driving a beautiful well made car it won't matter to you one bit.....but the enjoyment will still go on.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,594
    double vanos: BMW's variable camshaft timing system;

    I go along with what RR says. But I am still not too sure just what you were driving :confuse:

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • jmonroejmonroe Member Posts: 8,989
    Just in case anyone cares, my PC is now in working order. DIL #1 did the geek work herself and returned my little baby to me yesterday with Avast installed (no more McAffe). Although I’m not posting from home now but I could if only Mrs. j would get off that thing and do a little sharing. Why should I have to go to the office to talk to you guys? :mad:

    ...you would be paying an extra $1.15 a week.....so I wouldn't lose sleep over it.

    It’s even cheaper by the hour and better yet by the second but those zeros will really mess with your head. :confuse:

    I never lose sleep spending someone else’s money. :surprise:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • wlbrown9wlbrown9 Member Posts: 867
    "wilbrown....I can say without hesitation that the Tahoe will out haul, out tow, any of those other GM vehicles. Plus, even if you don't need the hauling and towing capacity, I can't think of a better long trip vehicle than the Tahoe.

    For a heavy, body on frame vehicle, with a V8 and 4WD capability, which sure did come in handy given the brutal winter we had, the Tahoe handles pretty well, too. It's not going to be a sports car. And, you aren't going to go autox in it. But, it does an awful lot, really, really well.
    "

    I agree with you on the towing. The Acadia/Traverse/Enclave/Outlook with towing package will go 4500-5200 pounds. Just about all I want to pull with something this size.

    As far as hauling the Acadia is shown with max cargo capacity of 117 CF vs the Yukon 109 CF. To get the maximum volume in the Tahoe/Yukon you need to remove the 3rd row seat. In the Acadia the 3rd row folds pretty much flat. Acadia is adult friendly in all 3 rows. To me it seems just a little roomier that the Tahoe/Yukon. (I rode 1300 miles in my BIL's Yukon Oct. 2009 for our annual golf trip. Oct. 2008 same trip was in my Outlook.) Both actually make excellent trip cruisers... Biggest advantage for the Acadia/Traverse/Enclave is probably the 3-4 MPG advantage over the Tahoe/Yukon as well as the $6K-10K advantage in pricing.

    Again, I like to option of an adult friendly 3 row for the rare need to haul more that 5 passengers, plus even with the 3rd row down it gives more cargo room for vacations, etc.

    Bill
  • gogiboygogiboy Member Posts: 732
    "If I want to feel the road, I'll just walk."

    Richard--

    That really made me chuckle. I wonder how many of the drivers of "driver's cars" want that much "feel" of the road. As a cyclist commuter I can tell you hat there is nothing more pleasurable that a freshly paved road and that feel for the road means something decidedly different in cycling vernacular. Most cyclists are looking for ways to reduce road feel (read vibration) without sacrificing handling. Problem is that most ways of reducing road shock involve suspension or other weight penalties. Frame material, geometry and assembly can make a huge difference in whether you are manhandled or merely roughed up a little.

    Maybe I missed the resolution--or maybe you prefer avoiding the topic, but what ever happened to the Tennessee Explorer you were negotiating to get?

    Gogiboy
  • delthekingdeltheking Member Posts: 1,152
    So Richard--- How about Toyo/Lexus?? The best floaty/boaty/quiet cars out there !! ;)
    Also just my opinion -- But why a Jeep or Chrysler vehicle?? There are so many better choices out there than these. CR rated the Jeep Liberty the lowest --27/100 with its highs-- None. The only model to get None in the highs category. And C/J resale value is horrible. The Aspen is just a Dodge Durango with some chrome and really half baked flimsy wood trim. And its fuel economy is abysmal. :shades:

    Also newer refined unibody Ford Explorer is coming out that will be vastly better than the current one.The Expedition has good ratings.I know you like the Tahoe but it has worse than average reliability rating. If you dont care about brand image--you may look at the Kia Borrego --quite big,good towing,they depreciate horribly-- so a 1 or 2 yr old used one will be a great bargain. Also dont nuy any Nissan large SUV`s-they are some of the worst out there... Just my suggestions. Good luck !! :P
  • verdugoverdugo Member Posts: 2,288
    Also just my opinion -- But why a Jeep or Chrysler vehicle??

    My GC is awesome. I bought it b/c I needed a vehicle to take off road and skiing. Having said that, if I was looking for a road-only vehicle and I didn't have to tow, I might have bought something else.

    My next vehicle will most likely be another Jeep though. :shades:
  • delthekingdeltheking Member Posts: 1,152
    The only good thing going for Jeep is its off roading,, And C/J is in BK with a horrible financial position. The Jeep GC or any Jeep for that matter is a very niche brand now. And you are in that camp. ;) :P Your Jeep may have been reliable but for most it was problematic as per Cr and other surveys !! You like it -and that`s what matters .But for most of the people out there,even for those who tow ---much better choices out there !! :shades:
  • jayriderjayrider Member Posts: 3,602
    CR really dumps on the liberty. When I bought my 03, test drove several cuv's. CRV, Element, Rav4, When I turned the key on the Liberty it was a done deal. Something sweet about the engine and the handling appealed to me much more than the other rides. Haven't ridden in any of the new ones but my 03 still makes my wife and I smile every time we take it out.
  • driver100driver100 Member Posts: 32,594
    edited April 2010
    But why a Jeep or Chrysler vehicle?? There are so many better choices out there than these.

    I had two Jeeps and I loved them. They always get worse reviews, but those reporters are looking for other things...not what the common man really wants.

    My Jeeps were more car like than the Blazer or Explorer I tried out. Most people like the strong truck like feel of those vehicles, that's why they sold better....but the Jeep felt more like a big car.

    Besides, there are lots of SUVs, but there is only one Jeep...and they should say that in their ads again. It's a great feeling to own the real thing....a JEEP!

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • delthekingdeltheking Member Posts: 1,152
    True, the Jeep is one of the best known brands in the world. In some places, a Jeep is a type of vehicle.It`s not a car--it`s a jeep-- like in SUV.Again Jeep has really good brand recognition. :shades:

    Really sad that they diluted the brand with rebadging,outdated designs and such pathetic offerings like the Compass and Patriot.. These 2 should not even be classified as Jeeps--rebadged Dodge Calibers !! :sick:

    Chrysler ruined Jeep and its brand equity and I think Jeep`s future in US is not looking too good !
  • jipsterjipster Member Posts: 6,299
    edited April 2010
    Great suggestions thus far on what cars to look at. Why not just go ahead and look at them all? Probably only about 90 in the price range you're looking at. We could get enough stories here from you to last a life time. Of course, might take you 3 or 4 years to whittle down that list to your top choice. But, we're a patient bunch here. ;)

    I did send in an email price quote request to a local dealership on a Mazda 5. Very nice in that now you can include the exact car with VIN # selected from the dealership inventory. Anybody out there think I got a actual price quote? Hail no... only jmonroe with his special powers gets those. :P

    I got the standard," we have a large selection of cars competitively priced...blah blah, blah... when can we set up an apt. for you and your wife to look at and test drive a Mada 5?" Well, I explained in email that we were "tossing around the idea" of getting a new car, and "wasn't sure" yet, but wanted to check out pricing. He thanked me for responding, and wrote to let him know . Got another email and call today, I had asked to be contacted thru email. More than likely I'll go in sometime this week and look at one. I have that itch something awful, no amount of Benadryl can sure it either. :sick:
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • houdini1houdini1 Member Posts: 8,351
    Yep, looks like you are doomed !!!

    2013 LX 570 2016 LS 460

  • houdini1houdini1 Member Posts: 8,351
    I have to agree Richard, this is the best forum and we do have the best hosts !! Not all the forums are run as smoothly as this one.

    2013 LX 570 2016 LS 460

  • isellhondasisellhondas Member Posts: 20,342
    Richard,

    If I'm the guy who hurt your feelings (probably), it wasn't on purpose.

    You're a good guy and a major contributor to these boards.
  • imidazol97imidazol97 Member Posts: 27,678
    edited April 2010
    I have to admit this group is a varied and rewarding group. I do miss getting more sales and more buying stories; but those do come along sometimes. I have learned so much from other people's stories about their experiences. People buy cars in ways I would be afraid to have done in the past. One example is buying an almost new car on Ebay and having it delivered sight unseen. Another is buying via email and telephone conversations from a fairly distant city and driving there to consummate the deal and having the trade value increase instead of decrease when they actually view the tradein. :blush: :shades:

    I still miss Mackabee. :)

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • jipsterjipster Member Posts: 6,299
    Yep, looks like you are doomed !!!

    You may be right... literally. Looks like I may have a "stalker". :sick:

    This salesguy has emailed me two times via email and once with a phone call thus far today. I originally had told him I would let him know when I could come in to look at the Mazda 5. Sent him an email a few minutes ago saying it would probably be sometime next week before I could come in. That should give me plenty of time to pack my belongings and get my family out of town. :surprise:
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • jayriderjayrider Member Posts: 3,602
    Last year a friend was interested in a acura rdx. The dealer emailed a price that was in line with all the stuff online. Easy peasy. If you want to get a buy price on your mazda5 then check 2 sites. 1. overstock and 2. autobrag. May or may not be what you want but only takes 5 minutes.
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