Stories from the Sales Frontlines

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Comments

  • jipsterjipster Member Posts: 6,299
    edited November 2010
    It provides essential updated data to the Navigation system.

    Thanks. Seems to me this is somewhat of a gimmick to sell more expensive Navi systems. I mean how often would you need directions to travel on a road that was recently built? It takes our city road crews a year just to repave a small stretch of road.

    I've had my Garmin for 4 years and haven't had the need to have it upgraded... or updated. Perhaps a traveling salesman might have the need, but not your average joe... or richard. :)
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • crkyolfrtcrkyolfrt Member Posts: 2,345
    edited November 2010
    So you saw my post, eh? [insert levity emotorcon here]

    Or use
    http://www.irritable-bowel-syndrome.ws/paxil.htm (I wasn't successful in renaming the link, but, here, they spell it Paxil) for your IBS.

    I didn't know about Paxel. Too bad we couldn't click an icon for a dose here ocassionally :)
  • sterlingdogsterlingdog Member Posts: 6,984
    Now I see. What you say makes perfect sense to me. I suppose that I am lucky that the unopened box containing the earphones for the DVD player was still in the car.

    Richard
  • jipsterjipster Member Posts: 6,299
    edited November 2010
    First up, I've been away for 1 month and boy,2000 posts.No worries though,will catch up on the weekend and Thanksgiving over a nice hot cup of coffee.Much better than the mundane dramas on TV

    Had some pretty good drama going on a couple days ago, a couple "almost" sales stories... the other 1,970 posts are up to you.

    On the Honda Pilot, can't say I understand buying a car sight unseen... except for photos. And you're also probably paying an extra grand or two for the extreme low mileage on that SUV. I think you could get something just as good at around 50 k miles (still low for a 2005) and use the money saved for beer or other neccesities. But, since you didn't ask about any of that, I wouldn't go over $15k.
    Good luck!
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • sterlingdogsterlingdog Member Posts: 6,984
    Actually, the disk was $300. The On Star guy was giving me a discount because my new purchase was missing the disk. Actually, I'm glad that it happened in a way. The new disk is the latest version.

    As for ending your sentence with a preposition, it's just one of my pet peeves. Based on the recent stress involving posts, it is probably a topic better avoided at this time.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    Yes, the package indicated that I could call for a free update. Unless I keep the SRX for more than five years, I doubt that I will ever need the update. My new disk is the latest version.

    Richard
  • delthekingdeltheking Member Posts: 1,152
    Thanks Jip . :shades: I have been buying vars on Ebay for quite a few years now. This would be our 5th online Ebay purchase. And yes, it would be a grand more due to that low mileage. So 15K? Boy - if he would it give it for 15k would take it right now. Dont know how much his minimum selling price/reserve is.. It has the things we wanted -- not absolute but much preferred- leather and 4WD. The only thing I dislike about it is the black ext color. But since it will be driven in NY and not in TX, it should be OK.

    There are other 07-08 base Pilots going for around 18k-19k with about 30k mileage.
  • sterlingdogsterlingdog Member Posts: 6,984
    I agree with you. Having a good dealer close at hand is an important consideration. That is why I never tried the GLK or BMW suggested by Driver. I just don't want my nearest dealer to be an hour away from me.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "...it costs another $200 to install it."

    What's to install? Don't you just pop the disk into the machine? Lexus must have something different that I'm missing here.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    I agree. As long as it takes them to build a road (or a street), I doubt that I will ever need an upgrade. Besides, I still like to open a big paper map and see large areas around my destination. I also use MapQuest when planning a trip to unfamiliar areas. Though not completely accurate, it gives a pretty good guide for where I am going.

    Richard
  • isellhondasisellhondas Member Posts: 20,342
    If you wouldn't go over 15,000, you wouldn't win the auction.

    Low miles can be deceiving and for some buyers, that's all they look at.

    I think I would rather look around locally, in person.
  • delthekingdeltheking Member Posts: 1,152
    Lexus, BMW and MB dealers have to stay in business and make money somehow !!! ;) i
  • tjc78tjc78 Member Posts: 17,144
    What's to install? Don't you just pop the disk into the machine?

    Some systems its a little more than that. The maps are stored on a hard drive (like your home computer) and the files have to be updated. Agreed, still not much to it, however, from what I read Lexus dealer's services are not cheap.

    2025 Ram 1500 Laramie 4x4 / 2023 Mercedes EQE 350 4Matic / 2022 Icon I6L Golf Cart

  • sterlingdogsterlingdog Member Posts: 6,984
    I would go $16K---places you right in the middle between private sale and retail. Then again, I would look at those '07-'08 models with just 30K miles. You might find leather and 4WD for $19K. The black with tan interior sounds pretty to me. I'm not having any trouble keeping our black SRX clean. Actually, it's not the burden that I thought that it would be.

    Richard
  • jayriderjayrider Member Posts: 3,602
    The ad says you can call and get the reserve price. They will give you a buy it now price so you don't have to go through the auction hassle. Might suggest the $100 indy inspection if you really want the truck. good luck -- looks like a nice vehicle.
  • jipsterjipster Member Posts: 6,299
    This would be our 5th online Ebay purchase.

    Wow. Any difference in what a car sells for via Ebay versus private party? I would think the same car on Ebay would sell for less ($500-$1,000) than private party, given the fact that buying thru Ebay doesn't give the buyer the opportunity to inspect or drive the car... kind of like the real auctions car dealerships go to.

    But, with all your Ebay buying and "Real World Trade In Value" experience, you probably have a lot better idea on price than any of us. That said, I'll give you the green light to go up to $16k... but that's it. ;)
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • delthekingdeltheking Member Posts: 1,152
    Craig, yes 15k would not cut it. Have very few options locally plus takes a lot of time buying in person. I do understand I am in the huge minority though. Just curious- what do you mean by low miles being deceiving?

    Regarding the Pilot -- is an 05 EXL with 25k miles better than an 08 base LX with 30k miles. 09 models are pretty expensive right now as they are new. And anything touching 25k - I would be considering a Lexus. Also the Pilot is one of the more floaty,boaty rides in the Honda line up as I drove one of my friend's on a few occasions. Not Toyota floaty but relatively to other models in its line up even including the Odyssey. I dont know- maybe its just a feeling- but for Honda road noise seems to be less in the higher trim levels than the base models. Also the Pilot' s steering is much lighter than other Hondas.
  • houdini1houdini1 Member Posts: 8,356
    Yeah, I am assuming it is the hard drive type system since I never had a disc. It is still highway robbery as far as I am concerned.

    The portable systems that now cost $100 bucks are now better than what I have in the Lexus. I have a little Garmin for my car (which I also hardly ever use). I don't seem to have much trouble finding my way to the golf course !!

    2013 LX 570 2016 LS 460

  • isellhondasisellhondas Member Posts: 20,342
    edited November 2010
    Yes, low miles can be deceiving.

    A car can have low miles and have had a rough life with lots of short trips kids in and out of it slamming doors etc. Stinky dog odors and minimal maintenance.

    The odometer is just one thing to look at. a well maintained car with 100,000 miles can often be in better condition than a pig sty with 40,000 miles.

    A good detailer can make a garbage dump sparkle.

    I don't care so much about driving the car. I've bought used cars before without driving them. I look for abusive treatment such as beat up interiors and signs of body damage. Smell is important too. If the interior stinks of smoke, dogs, or food odors, you'll never get them out.
  • delthekingdeltheking Member Posts: 1,152
    Thanks Jay. Yes- I read that . Maybe just cautious - I thought if I call and ask the reserve, they may raise the reserve price as they would think that someone is really interested and wants to buy. But again - yes, I would probably call closer to the auction end time and ask about it. :shades:
  • verdugoverdugo Member Posts: 2,288
    In short, I'm a huge fan of Pandora. Couldn't quite figure out how they made any money, given the fact they play so few commercials.

    I remember the good old days when Pandora didn't play any commercials
  • verdugoverdugo Member Posts: 2,288
    Yeah, I am assuming it is the hard drive type system since I never had a disc. It is still highway robbery as far as I am concerned.

    Agreed. My car has a HD and the update process for both the NAV and the radio software inolves turning on the car and pop in a disk. That's it.
  • driver100driver100 Member Posts: 32,594
    edited November 2010
    I'll just go get some Paxel to calm my nerves with.

    Was that intentional?

    Once intellectual property paid for...doesn't it belong to GM? Couldn't someone burn him another copy?

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,594
    I really can't figure out why Canada would preclude having Pandora,

    All I know is I tried to sign up when it was suggested before and they said we notice you have a Canadian address, we can't send our service to Canada at this time.

    I do get icebergradio.com and it is probably similar. I don't know how they make money either, about 2 commercials a day. I think they are building these services up and will try to figure out a way to make money from it one day. Maybe, get you hooked while it is free, and then once you are hooked it will become a pay only service.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,594
    Smell is important too. If the interior stinks of smoke, dogs, or food odors, you'll never get them out.

    How do you check for that on E-Bay?

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • jayriderjayrider Member Posts: 3,602
    You check for smells buy hiring an independent inspector for $99. This is done after asking specifically in that regard. They check the vehicle over better than most buyers do. Not infallible of course but worth it from my perspective if I'm actually going to buy. If the seller lies or misrepresents condition, you have recourse through ebay. As for me, I'm only buying new but may sell my jeep someday on ebay. Depends on how low the trade in price and how much I might gain for the hassle. It would have to be 3-4k difference in my mind. 1-2k more is not worth it.
  • m6vxm6vx Member Posts: 142
    All I know is I tried to sign up when it was suggested before and they said we notice you have a Canadian address, we can't send our service to Canada at this time.

    Did you try and register with an email address ending in ".ca"?

    If so, create a gmail account and use that. It *should* work!
  • oldfarmer50oldfarmer50 Member Posts: 24,352
    "...$450 for the same disk..."

    All that money to figure out how to run a NAV system? That's why my NAV system is folded up in the glove box. If it "breaks" a buck will replace it.

    Some times I just use the NAV system located between my ears. If that one fails I may have to listen to my wife complain but it doesn't cost me anything.

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • crkyolfrtcrkyolfrt Member Posts: 2,345
    "I may have to listen to my wife complain but it doesn't cost me anything."

    I wouldn't be so sure about that, farmer. Women keep score :(
  • oldfarmer50oldfarmer50 Member Posts: 24,352
    "...since it will be driven in NY and not TX, it should be OK..."

    Didn't you ever hear of salt? I cringe when I see black cars up here that get painted white by the road salt. Silver or grey is the only color for our roads, at least until the salt rots holes in the sheet metal.

    Maybe you should try a rusty brown color.

    BTW, I share Jipster's concern about buying on E-bay but that's just me. I would have concerns about trusting my own grandmother when it come to used cars.

    "Sure grandma, you just drove it to church on Sunday? Who are you trying to kid?" :mad:

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • driver100driver100 Member Posts: 32,594
    The CBC (Canadian Broadcasting Corporation) found 1 in 3 used cars sold in the Province of Manitoba are not checked for recall notices, which could lead to real problems.

    The Manitoban consumer protection department didn't know that many car dealers fail to warn potential buyers about vehicle recalls, but now may push dealerships to better inform clients.

    A CBC I-Team investigation found that safety issues associated with about one in every three recalled cars were never addressed. And those cars are sometimes resold to consumers.

    Jan Forest of the Consumer Protection Office of Manitoba said she was unaware of the issue until CBC News brought it to her attention. She said consumers also need to do their part.

    "Consumers need to spend a bit of time doing research and actively making the five-minute phone call to identity if the car they're interested in has been under recall," said Forest.

    Forest's office did not know dealers are selling used cars with potential safety problems without notifying buyers.

    Many used-car buyers are not being told their cars may have potentially dangerous safety defects.Many used-car buyers are not being told their cars may have potentially dangerous safety defects. Manitoba dealers aren't required to check and disclose the vehicle's recall history unless they knew about it before meeting with buyers. But Forest said her office is considering urging dealerships to tell car buyers about safety concerns.

    "We are consulting with the Manitoba Dealers Associations and with the Consumers' Association of Canada Manitoba Chapter and other stakeholders to find out what consumers need to know when they're making a purchase," she said.

    CBC investigators equipped with hidden cameras visited nine used-car dealers, asking about vehicles with outstanding safety recalls. All salespeople queried failed to volunteer information about recalls.

    With 1.9 million safety recalls issued in 2010 alone, a lot of vehicles are on the road and on sales lots with problems just waiting to be found.

    'Consumers need to spend a bit of time doing research, and actively making the five-minute phone call to identity if the car they're interested in has been under recall.'—Jan Forest, Manitoba Consumer Protection Office

    An incident cited in CBC's Nov. 18 story revealed that the required work was never done on a vehicle recalled for a potential oil leak that could lead to an engine fire.

    The reason so many safety issues are falling through the cracks is that there is no protocol among dealers, government or manufacturers to ensure that safety fixes are actually done.

    Transport Canada said the law states that owners must be notified, but research shows that doesn't always happen.

    Currently, it's up to buyers and owners to ensure there are no outstanding safety recalls. That information can be found at the Transport Canada website.

    DOES THIS HAPPEN EVERYWHERE?
    I think it probably does!!

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,594
    edited November 2010
    See the new car when they combined a new SmartCar mixed with a Corvette:
    image

    Or this Smartcar Audi:
    image

    Or SmartCar and a Horse:
    image

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • isellhondasisellhondas Member Posts: 20,342
    edited November 2010
    When we took in a used Honda, we ran VIN checks on them and acted on any open recalls.

    On non-Hondas. we didn't do that but the person buying the car could certainly visit the store that sells them and have the VIN number ran.

    And, the vast majority of recalls amount to nothing.

    I remember my MIL freaking out when her 1997 Accord got recalled over some wiring harness that "could" fall out of it's clip and if that were to happen, it "could" rub on something which "could" cause a fire.

    I asked the guys in the shop and not one of them had seen a recalled Accord where the clip had failed. Even if it did fail, it would be near impossible that it would cause a fire.

    Most recalls are a "Tempest in a Teapot".
  • driver100driver100 Member Posts: 32,594
    Most recalls are a "Tempest in a Teapot".

    True, but in this case there was a serious one that was overlooked. It was an oil leak on a Cobalt that could cause a fire.

    A car dealer should be able to check all recalls and either have the car fixed or at least inform the new owner and have him sign paperwork.

    On this consumer report the announcer went up to the salesman and asked him why they sold a car to someone when it could catch on fire. The salesman went running inside the showroom and a few salesmaen held the announcer and cameramen from entering. It looked pretty sleazy to me.

    It should be easy for a dealer to look up reports on recalls. I'd have much more confidence in a dealer that stated his used cars were all up to date on any recall notices. And, there should be an easy central way to look up any outstanding recall notices by entering a VIN number into a computer.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • isellhondasisellhondas Member Posts: 20,342
    edited November 2010
    It's easy to say that something "should" be easy.

    If we were selling a used Chevy and someone had asked me if there were any recalls on it I would have said..." I have no idea and I can't access Chevy's computers...If you're worried, here is the VIN number... let's call the Chevy store and ask them".

    If it was a Chevy store that "Consumer" guy was in, it should have been very easy to find out. If not, they should have sent them to Chevy.

    It boils down to taking personal responsibility. If you are thinking about buying a used car and you are worried about recalls, just take the VIN number to that dealer and find out!

    And, I would be VERY surprised if that oil leak that "could" cause a fire amounted to much of anything.
  • imidazol97imidazol97 Member Posts: 27,714
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    "Paxel for patients
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    Other sedative medications including over-the-counter antihistimines can
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    http://www.flexyx.com/P/Paxel.html

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • imidazol97imidazol97 Member Posts: 27,714
    >Don't you just pop the disk into the machine? Lexus must have something different that I'm missing here.

    For $200 they must have to take out the box to insert the disc.

    I was joking when I estimated $299 or $399 or whatever I said about other brands possibly charging!

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • explorerx4explorerx4 Member Posts: 20,884
    edited November 2010
    We got an invitation to buy the 2011 version nav disk for our '09 Escape for about $200.
    In the letter, it states that you just eject the old disk, insert the new one, and follow the prompts to activate it.
    It does make me wonder how much that Lexus oil change cost.
    Houdini, just search on 'Lexus Nav disk installation' or something like that.
    It might be pretty straight forward and you wife would be happy.
    Or you could just tell her you did. ;)
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • imidazol97imidazol97 Member Posts: 27,714
    >The portable systems that now cost $100 bucks are now better than what I have in the Lexus. I have a little Garmin for my car (which I also hardly ever use). I don't seem to have much trouble finding my way to the golf course !!

    My TomTom was bought cheap on sale, a Walmart extra value model, and Bing discount. I was relucatant to enter the high technology of auto navigation. I still have reservations.

    But people talk about using their GPS devices to handle their phone books, hands-free calling, order their take out order from the local restaurant automatically, and put the gas in the car for them. I look at my puny little 325E and feel good I can at least use it without having to understand all sorts of codes about bluetooth and tansferring my phonebook from my cell phone when I enter the car.

    I throw it away and buy a new one tomorrow if I want to upgrade. It owes me nothing ($120 street for about $80).

    I don't have to trade the whole car to get a model that works better. ;)

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • jwilliams2jwilliams2 Member Posts: 910
    edited November 2010
    It is the manufacturers responsibility to notify owners of a recall by law. Not the dealer.

    Most dealers do check for outstanding recalls on their own brand, when selling or even just servicing as they are listed as open in the vehicle record in their computer.

    And on every used car I have ever bought, the first thing I did was send in a change of ownership card to the manufacturer. These pre-addressed cards are always found in the owners manual. It's amazing how many folks never look at the manual.

    On CPO cars, this is handled automatically when the dealer records the warranty with the mfg.
  • cdn_tchcdn_tch Member Posts: 194
    In Manitoba at least, it should be very easy as every used car MUST have a safety certificate (inspection) before it can be registered. One would think that outstanding recalls would be considered a safety item.
  • oldfarmer50oldfarmer50 Member Posts: 24,352
    "...the vast majority of recalls amount to nothing..."

    I got a recall notice on my Chrysler Cirrus a few years after buying it. It seems the brake interlock with the shifter could fail and allow the shifter to be moved without having to step on the brake. I had noticed this shortly after my purchase and actually found it quite convenient not to have to engage the brake every time I wanted to put the car in gear. It suited my contrarian nature I supose so I never got it fixed.

    All was fine until my son borrowed the car and had it parked on a slight slope. One of his friends was fooling around and bumped the shifter. The car rolled down the driveway and smacked the friend's mother's garage. I only had a small scrape in the hood but my son's friend had to pay his mother $250 for the garage.

    I never did get it fixed but I should have. I bet there are a million cars like that out there.

    Doesn't CARFAX have some feature which checks recalls?

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • murphydogmurphydog Member Posts: 735
    agreed -

    We bought a CPO RX 350 and the old owners address was still in the list of places in the GPS. Took but a moment to reset and clear it all out
  • jipsterjipster Member Posts: 6,299
    edited November 2010
    If we were selling a used Chevy and someone had asked me if there were any recalls on it I would have said..." I have no idea and I can't access Chevy's computers...If you're worried, here is the VIN number... let's call the Chevy store and ask them".

    Or, just walk over to your computer and google "Chevy recalls".

    I've had a couple recall notices on my Buick Regal (from G.M). Something about a plug harness getting too hot. I haven't taken it in... probably won't as they'll probably screw something up replacing the part. If nothing has caught on fire or smoked in 12 years, I don't see it happening now.
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • driver100driver100 Member Posts: 32,594
    edited November 2010
    These pre-addressed cards are always found in the owners manual

    That's a great idea. I never noticed those cards, of course I am one of those people who only look at the manual when I have to find something.

    I still think recalls can be looked up by the selling dealer, even if it is a different make of car. This would be a nice thing to give to the new owner and would cost very little. The dealer is the car expert and most people (not us sophisticated knowledgeable car people) wouldn't know about this stuff.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,594
    . One would think that outstanding recalls would be considered a safety item

    You would think that, but, almost every dealer doesn't bother. It seems no one wants to do anything more than they have to do. I suppose dealers think it might scare off a potential customer. The dealer doesn't want to spend money taking the car in to another dealer, and then bringing it back. I think it should either be sold with all the updates done, or you sign and get a printout with all the repairs listed..

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,594
    Doesn't CARFAX have some feature which checks recalls?

    I think you will get all the recalls on a CarFax report, although as we found out a long time ago, CarFax isn't that accurate...though recalls should be.

    I know what you mean about the brake. My manual, won't start, even in nutral., if my foot isn't on the brake. Seems a bit much but I think overall it is a good safety feature. Don't want to be able to start in 1st and have the car jump forward.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • mako1amako1a Member Posts: 1,855
    edited November 2010
    Speaking of CARFAX, I ordered 5 when I was buying my Escape.

    I still have a couple left if anyone needs them. They're good until Jan 11.
    Email would probably work best as the
    reports are sometimes lengthy.

    2013 Mustang GT, 2001 GMC Yukon Denali

  • stickguystickguy Member Posts: 53,676
    really driver? are you sure you don't mean clutch? Cars have to have a clutch interlock, but I know my stick Accord doesn't care if I am touching the brake, as long as I have the clutch depressed.

    maybe that is just one of those funny Canadian things, like strange bacon.

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • driver100driver100 Member Posts: 32,594
    really driver? are you sure you don't mean clutch? >

    You could be right...but I will check when I fire her up and leave the bat cave later today. Not sure if I am the only one, but I think the whole thing of starting the car has become so automatic I have forgotten...or is it age that does that?

    I do know that I actually put the key in though I don't have to. And I know it is a button start which takes awhile to get used to though once you do it is pretty good. Even though it is 2 motions instead of turning a key which is one.

    But, if I was to guess, I think you have to have your foot on the clutch (Iwould any way because I leave the car in 1st when parked (and usually use the parking brake which might help a bit if someone bangs into it), but I don't think you can start it unless your foot is on the brake....just like newer automatics (I do believe).

    I will let you know............(if any one else knows without testing just jump right in).

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

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