Stories from the Sales Frontlines

snakeweasel

Regardless of the vehicles’ attributes who would trust Hyundai after something like this? I know I won’t.

My experience with Hyundai and their warranty work is much different. I had a 2000 Elantra wagon that developed a cracked exhaust manifold at 135K +/-, Hyundai replaced it no charge, no questions asked. I know a few others that have had very good experiences with Hyundai and warranty work. I would trust Hyundai.

snakeweasel

We have the same figure in the Sonata.

jmonroe

If you're an AARP member, I think they may offer help in disputes like this as well. Wonder how Hyundai and the local dealer would like to be the subject of a nice write-up of how they handled this situation in an AARP magazine.

I don't think I'm an AARP member anymore but I'll have to ask the person in our house who brings in the mail. She knows I don't like junk mail so she may have pitched it.

Like I've said before, everything legal is on the table. Rearranging the servce managers nose ain't legal so that better not be done. Although I'm pretty sure Mrs. j can take him. :surprise:

It's getting pretty boring explaining to people about my blown up engine claim being denied by Hyundai. Almost to a person I hear, "ah, c'mon how can they get away with that. Y ou otta sue them. That's just not right". I think these are pretty reasonable people and they can't come up with a plausable reason for this and they just say, "man, are you ever getting screwed".

Maybe it's time for my poster buddies to spread the word. One mouth can only yell so loud.

jmonroe

roadburner

He has a 318ti ('95, I think) and a 2002 ('75?)...

Yes, and yes!

driver100

It could be viewed a perverted poking that guy.
You're overthinking this waaay too much.

Oh yeh, well, if it was a picture of a woman your wife might get upset if she saw you poking and probing at it. :P

driver100

We have the same figure in the Sonata.

It isn't a major issue...but, I would prefer 3 buttons on a row. I don't like looking at that guy reclining there with bad posture all the time....makes my back ache seeing him slouching.

snakeweasel

I like the setting control on my Sebring a lot better. Its a simple knob that you dial the setting. It also allows more settings between the defrost, heat and vent settings.

houdini1

I am tending to believe jmonroe has a dealer issue rather than a Hyundai issue. Looks to me like he is getting no help at the dealer level, and they are actually working against him.

If this turns out to be a Hyundai issue, I will cross them off my list. A 10 year warranty does you no good when the mfg. looks for ways to deny a valid claim. I just do not need that type of frustration.

jmonroe

My experience with Hyundai and their warranty work is much different. I had a 2000 Elantra wagon that developed a cracked exhaust manifold at 135K +/-, Hyundai replaced it no charge, no questions asked. I know a few others that have had very good experiences with Hyundai and warranty work. I would trust Hyundai.

I think we have all heard of situations where people are both satisfied and dissatisfied with the same dealer. The dealer I bought this Hyundai from (’05 XG 350) is the first Hyundai dealer that I ever bought a Hyundai from. As everyone here knows I have had 3 Hyundai’s (all three from different dealers for various reasons). This dealer does not have the best reputation for service work but they are only three miles away, so for the sheer sake of convenience I have taken all my cars to them for warranty work. My next door neighbor is totally dissatisfied with this dealer’s service. He has had 3 Hyundai’s over the years too (has an ’06 Azera now). Partly because of his satisfaction with his cars, I bought my first Hyundai but he told me right from the beginning that he did not like their service dept. and because he knew that I knew at least as much about cars as he did, I wouldn’t like them either. The strange part of this is, while I did not sing their praise I wasn’t as down on them as he was and he knew that from our conversations over the years. Now that they turned on me he more or less said, “now do you see what I mean”? Even before I had my problem he said, “I have made up my mind that I’m not going to own another Hyundai”. In defense of Hyundai I remember saying to him, “you can always buy it from them and take it to ABC Hyundai (about 20 miles away) for service, you know” but he still did not plan to buy another Hyundai.

If I had the type of service you received from your dealer I wouldn’t be talking badly about Hyundai today. As I said before I strongly feel that my problem started with the dealer but then Hyundai themselves are not clean in this either.

Until I had this problem I would never have imagined that any dealer or any car company could be so unreasonable with an engine that they say is “very clean”. I just don't get that part of it.

jmonroe

mako1a

Sooner or later somebody from Hyundai Corporate is going to stumble on this site and realize where all the (actual experience) bad press is coming from.

How about putting the dealer's name here since you're about convinced it was the dealer that caused your (under warranty) repairs to stall out and be denied.

I may have a hypothetical question for them about their 100k warranty.

sterlingdog

"If it were mine, I'd show up with a clean, new siphon hose..."

Once again, an excellent idea by the expert!

Richard

jmonroe

I am tending to believe jmonroe has a dealer issue rather than a Hyundai issue. Looks to me like he is getting no help at the dealer level, and they are actually working against him.

If this turns out to be a Hyundai issue, I will cross them off my list.

OK, cross them off your list. Yes, while I feel the dealer started all my problems Hyundai went along with them clear to the denial of my appeal. Like I said before, the Hyundai corporate customer service center did make the dealer get off their [non-permissible content removed] and look at the appeal and get back to me in a timely manner, the Hyundai DPSM (District Parts Service Manager) did nothing to help me. Since he is the face of Hyundai in this matter they did nothing to help a three time Hyundai customer. So, they will get no more of my business.

FWIW, it looks like I’m going to Columbus on Saturday to get a Subaru Legacy V6. I could not find the color and options in the Pittsburgh area that I insisted on so guess who went out on the internet prow to find the EXACT car I wanted. Yeah, you’re right…Son #1. I should be getting pretty good at these out of state purchases by now. If you guys remember, I went to Ohio (just outside of Akron) to get the Genny.

The timing of the new purchase is just right because Son #1 planned to have his ’95 Trans AM track car go into storage for the winter starting in December and would need his Altima back. Although he did say if we couldn’t make a decision by then he wasn’t going to throw us out into street. Gee, that was mighty big of him. :surprise:

jmonroe

dino001

It is really sad. Hyundai made such big strides and they are starting to lose the very first customers they got. There is something in it. The moment Toyota became within "No. 1" spot, it went south. Now Hyundai - just about to become a new favorite: big sales gains, good press.

BTW, there is no V6 Subaru anywhere in the world. Subaru installs horizontally opposed (pairs of cylinders move against each other in horizontal plane) aka "boxer engines", so correct reference to your new-to-be Legacy is "H6".

You should see some difference in customer experience. At least here in Tampa Bay, our Subaru dealers are all "upper-middle" type of experiences. Not exactly Lexus, but way above Honda, Chevy, or Hyundai.

jmonroe

How about putting the dealer's name here since you're about convinced it was the dealer that caused your (under warranty) repairs to stall out and be denied.

I'd like to do that but I'm not sure the forum rules permit that. Maybe that would fall into one of those slander catagories. Although I have mentioned the Hyundai name. I'd be willing to bet that more than a few other Hyundai service departments would have handled this differently but that doesn't help me.

jmonroe

jmonroe

BTW, there is no V6 Subaru anywhere in the world. Subaru installs horizontally opposed (pairs of cylinders move against each other in horizontal plane) aka "boxer engines", so correct reference to your new-to-be Legacy is "H6".

Thanks for the correction 'dino', you're right. Everything I have seen about the 6 is H6. The point I was trying to make is that it is a 6 vs. a 4 and because of that it took some searching to find what I wanted.

It looks like 90% of Subaru engines are 4s. At least that is what I have seen on dealer web sites everywhere.

People I work with can't believe that with todays technology in engines I'm still hung up on this not wanting a 4 cyl. but I am allowed my vises, right?

jmonroe

sterlingdog

I just got in here and read the bad news. I'm sincerely sorry that it has come to this. Many posters have given you much good advice, so I won't add to the list. I do want you to know that I'm proud of the way you are dealing with this. You have always thought your way through things in a logical, systematic manner. Though you are upset, and have every right to be, you are controlling your temper and trying to formulate an avenue to follow. Good for you. I perfeclty understand your feelings about attorneys. They don't come free, and you have to balance your loss against the future costs of "getting it right". I learrned that when we finally had to sue my wife's brother to recoup monies that he took from her farm account. Though we had the money returned, it cost a certain percentage of it to get it back. I like th way that you are being proactive rather than just reactive. Though you will definitely make things work out for the best, I do hope that the solution will be much in your favor. I will do my part in spreading the word about this unethical company. Best of luck to my old buddy.

Richard

imidazol97

>"If it were mine, I'd show up with a clean, new siphon hose

I'd play their game: wrong oil put in, assume culpability for damage on their part. I'd have a witness with me for chain-of-custody of the oil sample taken. I'd find the one mechanic/technician in every major city that testifies in cases of car lawsuits as an expert witness.

Every time an XL350 passed me today to and from The Ohio State University picking up my son for the Thanksgiving weekend I thought of jmonroe's problem with his engine.

imidazol97

>I just got in here

I thought you were in Nashville for the week?

I was going to remind you not to park your car at the hotel. It was a year or two ago the river flooded and many lost their cars in the parking lot for the mall and hotel.

tjc78

Not sure if I'll get in here tomorrow, so an early Happy Thanksgiving to all. I am busy making my part of the holiday meal (Baked Ziti and Chicken Escarole Soup). My fiance is making homemade cranberry sauce and Cocunut custard pie, Mom handles the rest. Now, I'm getting hungry!

Anyway enjoy, all the family, football and food!

Tom

dino001

All Subaru engines are sweet sounding, even H4s (H4 is in many respects superior to inline-4, especially when it comes to things like CG placement affecting handling). The base H4 with CVT on Legacy is adequate for most people, that's why most Legacies/Outbacks are sold with those. However, the H6 is very, very nice. It's not superfast (Legacy GT with H4 turbo is actually faster), but it sounds fantastic, perhaps even better than inline-6 (which is arguably best 6-cylinder configuration). Very distinguished sound. H6 is also upscale trim of the Legacy. The AWD system is also different than in its H4 (45/55 split, more sophisticated transfer mechanisms). You should be happy with it.

Only one downside - gas mileage on H6/5-AT is quite a bit worse than H4/CVT.

andres3

Slander is only possible if the statements you make are untrue.

driver100

Slander is only possible if the statements you make are untrue.

Talk about not having receipts....Andre, where have you been?

Actually a good point, and don't you have lawyers in the USA who will take on cases on a contingency basis? They aren't allowed to do that in Canada, but some young guy out to make a name for himself might be interested.

We found this amazing tennis club in Apollo Beach that we will join when we come back in January. They had a dining room and I had duck with orange pomegranite sauce, the others had Maui Maui and shrimp with Mango. One of the best meals ever for all of us. Tomorrow we are all going back for the Thanksgiving dinner, carved turkey, salad, potatoes, vegetables, apples/yams, pumpkin pie. We like to be part of your Thanksgiving and my SIL is going to buy 3 40 inch TVs at midnight for $400 each. And a Happy Thanksgiving to all and to all a good night.

fezo

Good for you! You know when to turn your American side on by being in Florida for Thanksgiving....

jmonroe - yeah, that bites the big one all right. I would hope there would be a lawyer who would take it on contingency.

Happy Thanksgiving all. We are headed up to my brother's place in the morning. I'll be sure to say how thankful I am that I have a nicer car than he does (it's a brother thing....)

snakeweasel

In reality you cannot slander anyone here as slander is spoken. the correct term would be libel as libel is printed.

sterlingdog

Hi! I AM in Nashville for the week. We brought along the lap top. The flood was last year and they have recovered nicely. I didn't mean to confuse you. When I said, "I just got in here.", I meant Edmunds. The hotel is decorated for Christmas, and it is beyond description. Went to the Wild Horse for dinner and line dancing this evening. We had great fun. I'm actually sticking to my diet---lost 4 pounds the first week and 6 pounds last week. Tomorrow will be difficult, but I can at least have turkey! Enjoy yourself.

Richard

sterlingdog

"I'd like to do that but I'm not sure the forum rules permit that."

Edmunds has a place just for dealership names and complaints. When I first came here, the Hosts told me where to post the Toyota dealership's name and how to give an explanation of what happened. I can't remember the name of it, but the Hosts can tell you. I hope that you will do this.

Richard

sterlingdog

I agree with you that having a second home can be enjoyable and add variety to one's life style. Still, it is not for the faint of heart. For those who may be contemplating such a move, you need to be financially secure in your decision. Speaking from experience, I am reminded each month that I have two sets of utility bills, two security bills to pay, two sets of taxes to save for, two large lawns to keep up, etc. For reasons that you have stated, it isn't wise to rent the second home unless a realtor takes care of the renting and a cleaning service monitors the upkeep. That scenario applies basically to resort property. In addition to funding two homes, a person needs to decide just how much time they will have to spend in a second home. If you work full time, vacation breaks can pose a problem, even if you are the boss. In that case, you may have even less time. Also, expect certain family members and friends to assume that they have a free ride. You would be amazed at that possibility. Also, keep in mind that a second home may limit your financial prospects for traveling to other places. Many people feel that thery can't because they have put all of the discretionary money into the second home.

Having said all of that, a second home can have all of the advantages that you have pointed out here. A person just needs to be sure that they can afford it without sacrificing other things. They also need to be sure that a second home fits into what they want out of life. Our second home is for sell. It's not a house that we often use. We might purchase a small condo in another location like the beach or mountains in North Carolina, but we're not sure.

Richard

sterlingdog

I agree. The heat/air controls on the Sebring are extremely simple, and give you a nice variety of settings. I even find the settings on the SRX to be simple. If you don't won't to use the automatic climate control feature, you just set the numerical temperature to your desired level and then turn a dial to your desired setting. I don't know why some manufacturers would want to make it complicated.

Richard

oldbearcat

I, for one, will spread the word. Denying a claim on a car that has obviously been serviced properly certainly shoots holes in Hyundai's aspirations to move into the Luxury car ranks. They must be taking pages out of GM's 1980's vintage playbook. Everybody knows how that worked out.

Regards:
Oldbearcat

driver100

Our second home is for sell(sic - i always wanted to write that,,,assume you meant "sale")

Everything you said was true regarding a second house. We did talk it over with our money management people (not Mr Madoff) and they said if you can do it....it is something that you should do, that's why you save money, is to be able to enjoy it.

I think the yearly payments will come out to what we would have spent on rent if we rented. The investment in the property hopefully we will get back one day, a small posibility we could come out ahead....especially if the boomers want to retire down here. But, I wouldn't count on that.

There might not be much left for the kids and Fezos inheritance, but we don't worry about that, they can fend for themselves just like we did.

But you are right, it is a huge commitment, and I was pretty stressed out hoping it would all work out, but so far, this was definitely a good decision.
Have fun in Nashville, I love that place. I am not normally a big country fan, but the Grand Ole Opry is an amazing place to be...the entertainers are so talented, warm and friendly and the audience has such devoted fans...and I like the way they do the radio ads right on the stage...live.
If any one gets the chance to go...it is something well worth seeing. I'd like to go to Branson sometime too!

jmonroe

I, for one, will spread the word.

Thanks 'bearcat'. Like I said before I have a BIG mouth but lots of small ones will get the job done.

I'm on my way to go have breakfast with Mrs. jmonroe's last surviving aunt. She's 91, I think. Hell, if she can't remember how can I ? Then later today we'll be getting together for Thanksgiving with other members of the family.

Happpy Thanksgiving everyone.

jmonroe

driver100

. I don't know why some manufacturers would want to make it complicated.

I pick up the 535 on Monday and I think they have a course in how to work all the controls. There's a GPS, rear camera, possibly side cameras (they have it in the 7 series...they are in front of the front wheel and you can look down the street if there is a truck beside you), touch screen and voice contro radio and heat etc. I'll have to go back to the dealers and take a course in how to operate it. I am hoping the car won't be too advanced for me to operate :sick:

oldfarmer50

"...I think cable companies have to be on good behavior..."

Ha ha for a new "American" citizen you still think like a Canadian. :P Cable companies are like pirates, very cut-throat. I've been waiting since July for them to send a repairman to fix a minor problem. They have managed to send a saleman 4 times to try to get me to upgrade. He suggested if only I would get the more expensive package all my problems would be solved.

That was the day I chased him of my property. :mad:

oldfarmer50

"...see what he would charge for a used engine install..."

I've had several engines installed over the years and it's generally cost me $1000 to $1500 plus the cost of the engine.

If you like, I can come with you to the dealship and help you make a scene, throw some furniture around, make a lot of noise etc. My wife occasionally turns me loose like that when she can't get what she wants with more gentle methods.

snakeweasel

We have Comcast and at least here they seem very responsive and helpful. The one time we needed something done they had the repairman here in under 24 hours.

The one I will never be a customer with is Direct TV, they drove me away big time when I was trying to become a customer. So I will be staying with cable for some time.

oldfarmer50

"...At least here in Tampa Bay..."

Hey dino001, what's with that crazy $699 doc fee down there? Are all the dealers nuts or what?

The only one I saw without it was Sun Toyota up near Tarpon Springs on rt. 19 that had a big sign claiming "no doc".

Is it some sort of Florida bargaining tool? (Give you invoice but make it up on the doc)? :confuse:

dougb10

Sorry to hear about your troubles with Hyundai. It is a real bummer when someone who cares about maintenance so much gets hosed by a company that avoids making the "right" decision.

You will love your Subaru Legacy H6. That is one sweet engine with a very distinct boxer engine growl...a great motor in a great car.

I am somewhat biased here. We have had three Subaru's (all Outbacks)...a 1997, 2005 and the current ride, a 2011 3.6 Limited. We moved up to the six because we now tow an Aliner trailer to camp with in the summer. All of our Subaru's have been bullet proof.

A good friend of mine just purchased a 2012 Legacy H6....can't get the grin off his face!

Hope it works out for you and you can leave this unpleasant situation behind you.

Doug

Kirstie_H

We always permit dealership names and city/state to be posted anywhere. We just don't allow names of individuals to be posted... in the forums. We do allow names of individuals to be posted in our dealership ratings & reviews section: http://www.edmunds.com/dealer-reviews/

Happy Thanksgiving to one and all. We're hosting this year, and decided to go with grilled lobster tails. It's going to be a balmy 70 degrees here, so very thankful for the prime grilling weather. I finished my chocolate espresso tiramisu and white chocolate raspberry cheesecake last night. Making a chocolate hazelnut cheesecake this morning. Then it's just down to red skin-on mashed potatoes, asparagus, and a couple of other goodies. Life is good!

oldfarmer50

"...Our second home is for sell (sale)..."

Where is that located? I mentioned the house fezo's relative had and my wife said " you're nuts, it'll be years before we (meaning me) can retire".

Still, it never hurts to keep an eye out.

oldfarmer50

Heading out for diner with BIL and family soon.

Wishing all of you a Happy Thanksgiving however you may choose to celebrate it.

fezo

What? You're backing out already?

dino001

Exactly right. Florida law doen't cap fees and mandates that if one customer pays, all do. So those crazy fees allow them run at/below ivoice ads. It's so rampant that some dealers turned it into ad subject (several do not charge doc fees). Generally, $500 seems to be an average, it's creeping up.

I hate it, but it's something you have to live with, so you factor it into the price.

sterlingdog

You and I must be drinking from the same Thanksgiving bottle. I used "sell" instead of "sale", and you used "diner" instead of "dinner". I'm glad that Driver, of all posters, had the chance to correct me. It's good for his ego. :P Naturally, I'm using old age and poor vision as my excuse. They both work as well as any.

The house that we have for SALE is just south of Birmingham---eight room farm house built in 1880. It sits on a hill with the Appalachian Mountains as a view. It has a large barn and horse stable. Of the original 1,000 acres, we still have 300 acres for SALE if you would like to have those to go with the house. The remaining acres border a research park, the airport, and a railroad. If you just want to purchase the house, it comes with ten acres. We've been selling the acres in plots to various industries. We only stay at the farm house 3 or 4 times a year for a few days each time. We're tired of keeping it up, and all of our family in Alabama is now deceased---no real incentive to visit there now. My wife owns the house and half of the land. My evil BIL owns the other half.

Richard

sterlingdog

Thanks so much. "Dealer Reviews" was it. I couldn't remember the site. I hope that Jmonroe will take advantage of the opportunity to post his views there.

Being on a diet, I was most interested in your dinner menu. It all sounds so delicious! Well, we're off to Opryland to eat turkey with my sister and BIL. I may fudge this once and have a piece of pie. Enjoy your day.

Richard

jmonroe

I've had several engines installed over the years and it's generally cost me $1000 to $1500 plus the cost of the engine.

Like I've mentioned before my nephew and nephew-in-law can do this for $1K plus the cost of the engine. Since you don't mind cars re-worked like this, and I'm not saying there is a problem with that, you sound like the perfect buyer for my XG 350 if I go this way. Don't try that ole plea, "can I get the poster buddy discount routine with me." Of course you can but it won't come with the 'jmonroe' deluxe wax job. You can't burn the candle from both ends, you know. :surprise:

If you like, I can come with you to the dealship and help you make a scene, throw some furniture around, make a lot of noise etc.

Who needs you? Have you forgotten that I have Mrs. jmonroe. As for the furniture, I'm sure it ain't gonna be her style so that will surely be out in the lot with whoever gets in her way. :sick:

jmonroe

jmonroe

You will love your Subaru Legacy H6. That is one sweet engine with a very distinct boxer engine growl...a great motor in a great car.

I am somewhat biased here. We have had three Subaru's (all Outbacks)...a 1997, 2005 and the current ride, a 2011 3.6 Limited. We moved up to the six because we now tow an Aliner trailer to camp with in the summer. All of our Subaru's have been bullet proof.

I expect that the Subie will be a very good car to own based on what I’ve read and heard from owners. Years ago I always thought of Subaru as being like the red-headed step child in the car line up, not anymore. I know several people who own them and they are very pleased with them and they have far more miles on them than the 41K miles that the XG 350 had when it blew up. When I was looking at them last Saturday, when we also looked at the Buick Regal, the salesman at the Buick store at this mega dealership who also helped us with the Subie said, “I have to be honest with you I know a lot more about Buicks than I do about Subaru’s but I do know this…people who buy one seem to come back and buy again”. That lines up with a woman Mrs. jmonroe knows and a guy I know at work. The guy I know has had 5 of them since around ’94 and has two of them now. Before he bought the second one he was going to buy a different brand because that’s the way he always did it before. Then he got to thinking about it and he realized he and his wife were just trying to talk themselves out of having two Subie’s because that was the way they always did it. He said as long as they were different colors/models they were willing to be a 2 Subaru family. I’m pretty sure he said they now have an ’11 Legacy (4 cyl.) and an ‘09 Outback.

We used to be a 2 Hyundai family but that just came to an abrupt end. Who knows what we will do when the Genny gets replaced but I know it won’t be replaced with another Hyundai product.

A good friend of mine just purchased a 2012 Legacy H6....can't get the grin off his face!

This Subie is going to be Mrs. jmonroe’s car but I will do some driving with it so that is why I wanted the H6. The paddle shifters will take some getting used to but I’ll force myself. You should have seen Mrs. j’s face when she saw those paddles. She said, “what ARE these things?” Son #1 said, “don’t worry about those. Just drive this car like you drove all the other cars you've had. Those are for when Dad and I drive it”. :surprise: Did you get that? He’s already thinking about tracking this new beauty. No he ain’t !

jmonroe

houdini1

Sam's has a 55 inch Samsung (plasma) for $499.

oldfarmer50

"...You're backing out already?..."

Probably not. That house richard64 is selling sounds like Twelve Oaks from Gone with the Wind. The last thing I need is 300acres (or even 10) to mow. Besides, I'm a little short of the million dollars he's probably looking for.

I looked up Drew st. in Clearwater which is about 5 miles from where we stay. I found a 900sq ft. condo for $24,900 at 1221 Drew. That's shocking! Is that a rough neighborhood or something? :confuse:

houdini1

Good, that leaves the way open for me without having to get into a bidding war. Gimme all the details !!

imidazol97

>The hotel is decorated for Christmas, and it is beyond description.

Have seen the hotel several times at Christmas when we visited transplants from Ohio who "retired" to Smyrna. It is, indeed, beyond awe inspiring. And it probably has had even more ingenious things added each year--it's been 3-4 years since we drove over to see it while visiting.

>line dancing this evening.

Now we need pictures of this!