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If it were mine, I'd show up with a clean, new siphon hose from Harbor Freight and a glass sample bottle about 6 ounces. I would insist on drawing a sample of oil from _my_ car's engine. I would also have a witness with me to sign the seal on the bottle top lid to the glass side.
Then I'd have a qualified lab determine the weight of the oil they put in.
If they want to play details_ on the mileage recorded by them and yourself, I'd play _details_ on the wrong oil having been put in--if it is the wrong oil.
2014 Malibu 2LT, 2015 Cruze 2LT,
Who do I make the check out to? Unless you are talking about a time-share, in which case....good luck with that.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Well, my beer WAS getting warm.
I still kick myself over this . I was hoping the Cirrus was the one car that would go 200K miles because I had taken pretty good care of it and the rust wasn't too bad.
Still, if I hadn't blown it up I never would have gotten the Caddy with half the milage for about what the Cirrus was worth.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Indeed. Same here.
Thank you Richard. Have a safe trip.
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD
What does the manual call for?
Email me. I'll see what I can do.
They should pay for this. If you have Fezo's email address he has my phone #.
Bill
We took one in, a 2010.. I have been playing with it... granted I have been sick in bed so haven't been driving much but...
DANG! This thing is FUN!
I like that idea! Clever!
We could try it. What's the worst that could happen, we'll get kicked out of our fantastic new home.
The rule is a good one in many ways. We thought about renting but it would be hard to do with these rules, the extra paperwork for tax purposes would be difficult, and then we have to lock up our stuff. One of the nice things about owning here is you got a lot of your personal stuff already here. Also, with renters, the place will be a mess (not you and your family of course, but others) and they won't know how to turn off the water and a/c etc. MOre trouble than it is worth and defeats the purpose.
Now, if you could look after it while we are away maybe we can work something out.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
I was a bit aggravated by the teething issues my 2007 had but it's proven to be a pretty solid car overall.
DANG! This thing is FUN!
You betcha; just place on ground, light fuse, and get away!
:P
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
The manual calls for a couple different grades dependent on driving conditions in various climates but NONE are 5W20. I know this for a fact because when I noticed that 5W20 was used I broke out the owner’s manual to check.
However, it’s a moot point now. I was called back by Hyundai customer service and informed that my appeal was denied. So I guess Mrs. jmonroe has to decide which of the cars we looked at on Saturday is the one for her or do we keep looking. I’m pretty sure the Sonata 2.0 4 cyl. turbo is out but I have to be honest, that is a great driving machine; much better than the Regal turbo with a higher MSRP.
Son #1 likes the idea of her getting a Maxima that he saw yesterday when we weren’t with him. He’s a car geek so he does this kind of stuff on his own. It’s not his money. Now everything, within reason, including the unseen Maxima, is pretty much on the table.
I can’t say I was surprised about the decision.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Thank you for the good wishes. If you have any doubts let me tell you this....we are loving our short stay in your great country and we can't wait to come back in January and February. I think as home owners we should at least be honorary citizens.
We have stayed at the Gaylord Hotel in Nashville and we really enjoyed it there. We went at Christmas time and we loved the show at the Grand Ole Opery and the Rockettes Christmas show. What a beautiful hotel....all enclosed. Beautiful waterfalls, restaurants, shopping and a short walk to the Opry and a huge shopping mall.
Have a great time and Happy Thanksgiving to you too.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
Shalom and thank you for your good wishes. I didn't understand the attraction to being in Florida for a long period of time in my younger days.
But, you feel so much better with this nice warm weather. Lots more activity in the winter too. There is so much going on and lots of people are in the same situation so lots of people to meet and talk to. The club house has a heated pool and a full gym and weights. I feel like every day is like a vacation. I will still have to do some work a few hours a week and I love my work, but I don't know if I want to work when I am here.
We checked out a tennis club about 15 minutes away. The people are nice, the club is very reasonable, and they have a full gym and classes etc. if you want. This is the life.............................
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Sorry to hear that, it seems unreasonable considering there is no way you were at fault, but they hold all the cards. You have a good attitude though, just move on. You did like the Kia Optima at one point...or is that out because it's basically the same company.
You actually did not too badly considering the cost per year of ownership, and maybe the dealer would give you a break...higher trade in allowance and big discount on a new Sonata to keep you in the fold. It wouldn't hurt to ask. The reviews for the Sonata turbo have all been very positive.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
We were told there are small alligators in the ponds around here at times of the year. We'll have to keep our 10 pound Bichon on a leash, every year we hear about dogs getting eaten by alligators. She can smell them though and she doesn't like them.......wants to get away from them.
Hope they don't come up in the toilets though. I haven't heard of that happening here, though I know it can happen.
We are just off I75 and one year there was a big traffic jam. The radio traffic reporter said there was an alligator lying on the middle of the highway, traffic had to go around. :sick:
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Don't forget the media. There are consumer advocates in the media that may be willing to advertise Hyundai's unethical behavior.
No way I'd touch another Hyundai. What an awful company.
Also, if you need to get an attorney, isn't there something like treble damages for bad faith?
2013 LX 570 2016 LS 460
Yeah it is complete and total BS. Hyundai is just being difficult because they can. The oil change intervals were fine. I've known people who barely change it every 10K and the engines go well over 100K . It was a defective engine, plain and simple.
J, I wouldn't stop with them, even if you go buy another car I would bust their (you know what) until something gave way.
2025 Ram 1500 Laramie 4x4 / 2023 Mercedes EQE 350 4Matic
However, I can say that I'm surprised you're letting this go so easily. I'm even more suprised that you'd still consider another Hyundai.
If I were in your shoes, I'd make sure to make a big stink of this (newspaper, local TV station.) Not to get my money back, but to show people what kind of company they're really dealing with.
I'm sure they've lost a few sales just from people reading your story here.
:lemon: = Hyundai (apologies to brentwood)
driver - I like that idea of us spending a week checking up on the place. I wouldn't want you to get in trouble for taking actual rent money....
brentwood - good thing you didn't have the Mazdaspeed while I was there though if you have it in another week I should come by just to try it. Heck, maybe you'll have the Lincoln there...
the middle (1995 318i) seems to be the one you're all talking about. Previously
you mentioned liking a 2002. Is that red car also called a 2002? Never having
owned a BMW, I'm at a loss to correctly identify an e36 from an e46 or
whatever number system they're using now. Please explain. Thanks, Dave
2013 Mustang GT, 2001 GMC Yukon Denali
You look at things far differently than I do. I say I did VERY badly. I have a car with a little over 41K miles and it's now virtually worthless. I got a price of 2K as it sits. It's worth $5800 maybe $6000 with an engine that can move it. We had no plans of getting rid of it anytime soon. I know I’ve been kidding about Mrs. j getting a new Sonata but she had no problem with keeping her XG 350 until it died (well it did now but that's not what I mean) and who knows how long that would have been. She really doesn't care about cars. As long as she can get to and from the mall she's happy.
And yes Kia is out because it is the same parent company.
I'm going to see if I can talk to the mega dealership owner. I don't think I'll be able to get to him but I'll try. My BIL is a lawyer maybe he can point me in the right direction.
I'm not done with this yet but I'm not going to put some lawyer’s kid through grad school to prove my point. What I can do is spread the word and I’ve done a little of that here.
Again, I did VERY badly. A car today should last much, much longer than it did...especially given it was babied.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
E30 - BMW 3 series 1984 - 1991
E36 - BMW 3 series 1992 - 1998
E46 - BMW 3 series 1999 - 2005
E90 - BMW 3 series sedan 2006 - 2011
Sometimes the coupes & convertibles stretched out another year or 2. E30 Coupes were in production until MY 1993 (I think) & E36 Coupes were in production until 1999.
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD
Now for the 1995 318i question. Was that AKA the 2002 previously referenced?
So far I can get the configuration numbering system, but that 2002 coming out
well before the year 2002 throws a wrench into the gearbox for me.
2013 Mustang GT, 2001 GMC Yukon Denali
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Don't beat yourself up over this. Keep thinking logically.
Work your way up through the dealer organization, if you can.
Check the manual for some type of 3rd dispute resolution process.
Didn't you say your insurance company would replace the engine with a used one?
Might be worth it, if you can trade the car in for more.
I am assuming mrs jmonroe has something to drive while this gets worked out.
Yep, good advice. I would get wifey a very nice rental car until this is resolved. Top tier rental, like a Cadillac. This may even be paid for when it's all over. Even if it's not...she'll be happy to assist you.
Then think from their perspective. Why won't they fix your car. Money of course. Make their alternative worth more than the money they'd lose by just fixing the car engine.
Every town has an attorney that specializes in automobile litigation. Find him.
Remember...you're right and they're being stubborn. It is costing you money.
2013 Mustang GT, 2001 GMC Yukon Denali
Yes, I misunderstood, sorry about that. I thought they were going to give you $6k for it in it's present condition.
Some people mentioned small claims court and that could be worth a try. It won't cost a whole lot and some companies just won't want to be bothered going to court, especially if they could lose...and I think they would lose on this one. Also the idea of a consumer advocate from the newspaper or TV is worth a try too.
The posters here have come up with some good points. The car worked fine until they did the last oil change....that seems suspicious. I don't think 10W20 oil should make that much difference, but that wouldn't look too good either in small claims court if the manual specifies 10W30 (their lack of crdibility in knowing their own product) ....everything was fine until they added the oil not specified in the manual.
I wish there was a simple answer and a quick fix. Your wife is without a car and this will take awhile if you go to court.
Your experience has put me off considering a Hyundai product, and that was on my list if we were to buy a car to leave in Florida.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
That sounds like a really good if the insurance company would put in a used engine. Another Hyundai dealer might not even know and give you the full trade in value.
That was a clever idea explorer. You are right....every problem has a good solution and you are on to one that could work. That's one lesson I have learned, there will always be problems in life...it's the solutions you come up that can make or break you. The insurance idea and a used motor is an excellent start.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Ty, this is the best of both worlds. Summer and Fall are really pleasant back home, and you don't really want to be in Florida in the summer or Fall - hot or hurricane season.
We will drive down when the weather looks clear for 3 days right after Christmas. We will drive back at the end of February. As we have more free time we will stay longer. We might come down for a few weeks in November or December next year ...then we would fly down and rent a car.
I think if we really want to spend more time down here we would eventually leave a car here so we could fly down for short stays. Tops on my list would be a one or two year old Fusion. Sonata was on my possible list, but not after JMs experience.
We were both a little hesitant about how this would go...but so far it has surpassed our expectations.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
What a great setup! You're giving me inspiration for my own semi-retirement years, although at the rate our government is going I'll be in my 80s before they let me slow down
I'm of the same feeling regarding Hyundai right now. I perform all preventative maintenance and most repairs on my vehicles, buying my parts from the OEM, and the Hyundai attitude is frightening. When I owned my 2006 Sonata the dealer made a veiled threat about warranty coverage since I performed my own maintenance, even though I purchased all my parts at that dealership, but I didn't consider Hyundai corporate would behave as unethically as they are with jmonroe's case. What a shame.
Work your way up through the dealer organization, if you can.
Check the manual for some type of 3rd dispute resolution process.
Didn't you say your insurance company would replace the engine with a used one?
Might be worth it, if you can trade the car in for more.
I am assuming mrs jmonroe has something to drive while this gets worked out.
OK here are the answers:
I am going to work my way up through the dealer org. by trying to get to the owner.
I am going to check the manual for the dispute process. The woman that called to give me the bad news said I could do this.
FWIW, the Hyundai customer service center was great. They called me today about 10:30 AM and ask if I had heard from the dealer service manager. She acted surprised when I said he did not call yet, even though their policy is for him to have gotten back to me within 2 hours of them calling him last Thursday afternoon so that he could tell me “the claim is going to be reviewed again. I’ll get back to you later”. That call by the service manager to me was to let me know something was being done so that I didn’t think I was being ignored, like I did think. I said to the woman, “gee, now you know what I’m working with here”. I could almost hear her shaking her head. She said, “I’m going to get on this right away and I’ll get back to you before your day ends”. She did but not with the news I wanted to hear. Personally, I think my whole problem started with the Hyundai dealership service manager with him blowing words into the ear of the district rep. but the rep was complicit in this too. So he isn’t clean in this either as far as I’m concerned.
My insurance company would only pay if an accident occurred with a road object. Remember when this all started it was thought that Mrs. j hit something that was lying on the road but that proved not to be the case because the damage was well up on the side of the rear of the engine. Meaning an internal engine failure. Since there was no collision with an object on the road, the insurance company is out of this. Too bad for me.
I’m looking into the possibility of either trading in the car with the bad engine or selling the car as is to some mechanic who would pay me more than the 2K I was offered as a trade by the dealer on a new car. I don’t know if anyone will give me more than 2K but it’s worth a try. Even if I got a couple hundred more it probably isn’t worth the hassle. I think I just talked myself out of that, huh?
Yes, Mrs. j has wheels to get to the mall and grocery store. Son #1 loaned her his Altima so he’s driving the Trans Am track car until he puts it in storage for the winter.
All that’s needed now is a decision by her for her new car. Realistically you guys should have a sales tale by the end of the month. She liked the Subie Legacy V6, especially when she heard it is AWD but she doesn’t drive in the snow so I don’t get that part. She said she remembers one time coming out of the mall and finding 2 inches of snow on the car and she was petrified. Using that kind of reasoning I should have bought a tank when my ’66 Bonneville was run into 3 times in 2 years but I didn’t. :confuse: The Subie is nice in other ways too so we’ll see.
We’ll get through this but right now I don’t like it one bit.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Regards:
Oldbearcat
If Mrs. jmonroe gets a new vehicle, and you're feeling ambitious, you could always make this a winter project and do the swap yourself
Sounds like they think they are BMW or Mercedes. Basically make the cars impossible for someone else to fix, so they get to do all the repairs. They aren't quite there yet, but it sounds like that is what they are trying for.
It sounds like Suburu has the right idea about looking after present customers. However corporations look at the bottom line too closely these days, and they don't want to be out any money in each quarter, or heads will roll.
I did get results with the cable company...they gave me a box that didn't have a slot for an HDMI cord. I called the next day and was very nice and businesslike on the phone...the kind of customer no one would want to lose. I said, your service person did an excellent job of setting up the new cable box, but when I wanted to install an HDMI cable, which the people at Radio Shack said I should have for a new TV with the latest technology, they said the new box wasn't equipped with an HDMI outlet...and they were very surprised! (the truth is they laughed their heads off at this blunder). They said they would deliver a new box within 15 minutes.
I think cable companies have to be on good behavior though, their licenses are too valuable and the FCC would be all over them if they don't do minimal stuff.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Two people I know of who have done this many years ago said this was a great decision...they enjoyed having a 2nd home a lot.
Just keep working and planning. 10 years ago this would never have been possible for us. Things can work out if you have goals....which I know you have. There are lots of people here from the northern states, and they really enjoy having two homes. It makes life more interesting and divides the year up...makes something to look forward to.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Everything is on the table now so I have to see which way I’m going to go. See a subsequent post about a possible engine swap.
FWIW, I really like the idea of getting the local TV stations involved. They’d probably want me and Mrs. jmonroe to go on camera to show how distraught we are and how Hyundai is taking advantage of senior citizens (yes, we do qualify for senior citizen discounts).
Hell, this could go national and you guys will get to see that I really do have ALL my hair.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
I have several options if I go this route:
(1) My niece is married to a body shop guy. I have already talked to him because I know he has done this type of work before. He can order an engine new or used and save me at least %10 using his shops discount. The part I don’t like about this is they are in a house (plan to move by next summer) but he does not have a garage and would have to use mine. He said that the engine in front wheel drive cars come out through the bottom and since I don’t have a lift he would have to block it up about 2 feet to do this. He said he’s done this a couple times before and hasn’t had a problem. Nah, if I make my niece a widow I’d never hear the end of it.
(2) Son #1 suggested that I call the shop that I go to for PA state inspections to see what he would charge for a used engine installed. This guy is pretty good from what I see.
(3) Son #1 said he’d asked his local shop what he charges to do this. He very much likes the work that his guy does when my Son doesn’t want to do a job.
If Mrs. jmonroe gets a new vehicle, and you're feeling ambitious, you could always make this a winter project and do the swap yourself
Years ago I would have considered this a challenge and would be looking forward to doing this job. Because of taking on various challenges over the years I got to know a reasonable amount about car maintenance. I’m pretty sure I could do this but I’m not motivated to do this type of work anymore.
Don’t anyone out there call me chicken because that’s what I used as motivation years ago when someone said, “since you’ve never done that job before, you better take it to the shop and let the pros do it”.
Believe me, I ain’t gonna fall for that now. :mad:
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Local TV stations are worth a try, some of them really like consumer issues.
Also, you can phone in or write to car consumer related shows on the radio, such as Car Talk. You can send in your questions and I think yours could be a great one of general interest to a lot of people.
Car Talk
Under the Hood Show
We might make you a super star on TV and we can all say we knew you before you were a big media star. You and Mrs. M might be the next Kim Kardashian and we can follow your lives as you wax your car and get groceries.....who knows!
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2013 LX 570 2016 LS 460
Just don't show up during my week.....
She got that habit from Son #1. :sick:
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Sorry, I forgot you already had your reservation in.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
There is a stylized side view of a guy from the side view looking like he is sitting in a chair, but there is no chair. You press in his head if you want the air coming out the instrument panel, push in his stomach if you want air at mid-level, and press his feet for air coming out the bottom. I know this is the age of international symbols, but is this over simplifying the controls?
It could be viewed a perverted poking that guy.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Regards:
Oldengineer
It could be viewed a perverted poking that guy.
You're overthinking this waaay too much.