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Stories from the Sales Frontlines

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  • dino001dino001 Member Posts: 6,191
    I guess it all depends on professions, too. One expects successful attorneys to be able to afford high-end products, so it may not seem to be outrageus. Also a senior accountant or realtor may be "given pass", as it is also more expected of them to have enough money and the money being "earned".

    The there is a story of someone here (snake was it?) about this young salesman who bought S-class based on one-time success and ended up in a gutter.

    But you're right - ultimately it does not matter what I think, unless it's about my money. Then it matters a lot :P

    2018 430i Gran Coupe

  • graphicguygraphicguy Member Posts: 14,121
    While not a sales story, per se....rumors are abounding about GM buying Chrysler.

    Now, you can get a 'vette, a Jeep, a 300C, a G6, a Lucerne, A Ram, a Challenger.......all at the same dealership.

    Wow....that's one way to thrust yourself into the thick of the minivan business, lock, stock and barrel.
    2024 Kia EV6 GT-Line AWD Long Range
  • graphicguygraphicguy Member Posts: 14,121
    dino....my lawyer drives an Oldmobile Aurora. He's had it for years. I don't know what that says about my perception of him, though.
    2024 Kia EV6 GT-Line AWD Long Range
  • qbrozenqbrozen Member Posts: 33,737
    That means advantage to Huyndai for financed purchases (interest payments are higher in Honda with the same downpayment), advantage to Hyundai for tax (lower sales tax based on lower price), advantage to Hyundai on repairs (longer warranty period for original owner).

    all of that is speculation and individualistic. If neither faced repairs in that 100k miles, there is no advantage to either. If you did NOT finance, interest isn't a factor. And if you trade it in, the extra tax on that $3k is credited back to you through the extra $3k trade-in value.

    '11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S

  • nthenthe Member Posts: 414
    "all of that is speculation and individualistic. If neither faced repairs in that 100k miles, there is no advantage to either. If you did NOT finance, interest isn't a factor. And if you trade it in, the extra tax on that $3k is credited back to you through the extra $3k trade-in value. "

    well, then it comes down to which car you liked more. i have had 2 customers who were previously in accords, and they liked the sonata much more. in fact, one of my last customers said she drove about every midsize sedan and the sonata was what she liked the most. i've had a longime honda customer (traded a 3 yr old pilot, had an odessey before that) trade for a 07 santa fe, and they like the hyundai at this point more than they ever liked the honda.
  • nthenthe Member Posts: 414
    here is an email we got a couple days ago about one of our used cars. we have a 2006 used PT cruiser with about 20k miles.

    "Your ad on autotrader for 2006 PT Cruiser (Stock#OOHP1107) in messed up.

    The photos show an automatic and the description states its a manual trans.

    For the record, Chrysler dealers nationwide are selling the same car (NEW) for $10,990 so I

    think it will be very difficult to sell yours for $13,995 with 22,000 miles on it.


    Adios,

    Elmoldo"

    now i don't know why the car shows as a manual (it is an automatic), but can anyone else in the country tell me where i can buy a new 06 pt cruiser for $10,990?
  • plektoplekto Member Posts: 3,738
    You could always pull up in a classic car.

    Oh - look - my lawyer just drove up in a 1976 BMW 2002Tii.(worth maybe 10-12K, btw). Nobody's going to fault you ever for going this route.

    Note - this also applies to 4x4s. That old Scout or Land Cruiser is a fantastic equalizer, because I've seen millionares driving them and weekend rock-crawlers as well.
  • abraindrainerabraindrainer Member Posts: 312
    If you did NOT finance, interest isn't a factor.

    You could not be more WRONG! Even if you do not finance, there is still the opportunity cost for those funds!

    nthe, nothing personal but I think your opinions are just a "bit" biased? It would be just as biased as ISellHondas telling us the Hondas have the best value of any other brand.
  • kiawahkiawah Member Posts: 3,666
    Email back to Elmoldo, to find out where.
  • nthenthe Member Posts: 414
    "nthe, nothing personal but I think your opinions are just a "bit" biased?"

    yeah, they may be a "little" biased, but some people need to give new things a chance. yes hyundai was a horrible car in the 90s, but alot has changed, and if you remember, toyota and honda did were not great cars when they started.
  • nthenthe Member Posts: 414
    we thought about it, but really he is just too stupid to waste email time on, lol...
  • abraindrainerabraindrainer Member Posts: 312
    Pletko: This is a very good point... but of course anything antique is seen as cool. Frankly, you are not going to drive an antique to the office on a daily basis, are you. If you care about your antique, you would not drive around with clients on board either?

    Note - this also applies to 4x4s. Not as much as one would think or hope. I actually have an older 4x4 with massive bumpers and I get plenty of ribbing from folks who think it is "less" than professional....
  • volvomaxvolvomax Member Posts: 5,238
    It really depends on the car.
    At the mass market end, most people drive what they can get a deal on.
    Camry vs Accord, what is the better deal.

    At the lux car end, most people drive what they like best.
  • plektoplekto Member Posts: 3,738
    But despite the ribbing there's also a bit of quiet respect. There's no hiding the fact that soetihng like an old 2-door GMC 1500(super-short Bronco sized Surburban) or simmilar isn't what it is... an off-road monster. You get the same reaction if you have a motorcycle. They have Harleys and such - and you have your dual-sport. :)

    I'd gladly take clients around in a classic car, because I limit by budget to about 10K or so. ie - nice daily driver that I drive AS a daily driver(as opposed to a fancy show-car). When you see someone driving, say, an old 1980s SL450 in mint conditon - sure you want a ride. And it's not even worth what a Camry V6 costs.(of course you don't HAVE do give that information out... :) )
  • qbrozenqbrozen Member Posts: 33,737
    you are correct, but we were discussing finance interest.

    '11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S

  • qbrozenqbrozen Member Posts: 33,737
    well, then it comes down to which car you liked more.

    It should ALWAYS come down to that. ;)

    '11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S

  • qbrozenqbrozen Member Posts: 33,737
    can anyone else in the country tell me where i can buy a new 06 pt cruiser for $10,990?

    carsdirect shows $11,7 in my area for a manual tranny version. automatic is $12,5.

    maybe he's trading in a 150k mile dodge neon that they are overallowing on and he's taking that into account. ;b

    '11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S

  • nthenthe Member Posts: 414
    that base model that you priced doesn't include air, lol...
  • drollydrolly Member Posts: 32
    Somebody else on here mentioned a "book change" come March 1st. I'm not familiar with this term... any help?
  • nthenthe Member Posts: 414
    "Maybe I am wrong, but I think I remember a salesman telling me that a while back when he was trying to get me to trade my truck NOW before it hit 100K and the "new" book values came out, insuring that I recieved the most for my trade. "

    he was just trying to get you to buy a car. its just a sales tactic.
  • lrguy44lrguy44 Member Posts: 2,197
    Kelley and NADA drop used vehicle numbers MONTHLY. Some cars will take bigger monthly drops than others, and the drops will be larger as the model year changes. Also, many states do not use Kelley but will look at NADA. Auction numbers are still the most accurate, as that is what dealers are paying for cars.
  • isellhondasisellhondas Member Posts: 20,342
    Some truth to that.

    "Something" happens whan a car hits 100,000 miles. It's like a wall go's up in front of a potential buyer. I have seen people look at cars with 98,000 miles nad not be bothered by that. When we show them a car (that might be nicer)with 101,000 miles and they won't have anything to do with it.

    I have seen this time and time again.

    And, values DO drop as the new books get updated.
  • abraindrainerabraindrainer Member Posts: 312
    yeah, they may be a "little" biased, but some people need to give new things a chance. yes hyundai was a horrible car in the 90s, but alot has changed, and if you remember, toyota and honda did were not great cars when they started.

    You are right on all accounts and Korean cars have much more respectable quality today but the resale values or reputation are always lagging behind reality. The other problem is that the buyers are judging the current resale numbers by that of 3,4,5 year old models and if the brand improves quality today, there is no effective way to measure that tomorrow.

    On the flip side, if they made the bed, they have to sleep in it! Domestics have the same issues...
  • snakeweaselsnakeweasel Member Posts: 19,592
    Brand/reputation/image etc. matter to some folks, whether we like it or not.

    Yep its called snob appeal and you pay extra for that and usually get little in return.

    Given Edmunds TCO, buying a Hyundai is still "penny wise, pound foolish",

    Really? Then you would pay $2,500 now to have an extra $1,700 seven years later? The total cost of owning a Honda to say 150K miles or more is more than the the total cost of a comparable Hyundai period. I am figuring that I saved $3,000 to $3,500 by having the Hyundai over the Honda these last seven years.

    if we consider the fact that there is still a good (yes, not huge) probability that you may have to sell/total any vehicle you own at ANY time.

    I would suspect that the odds that you would have to sell or total your car any given year is less than 5%.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • snakeweaselsnakeweasel Member Posts: 19,592
    My lawyer drives a 98 cavalier. Don't ever face him in court.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • snakeweaselsnakeweasel Member Posts: 19,592
    It should ALWAYS come down to that.

    that is true thats why I take issue with people who come out with "get car 'A' because it has a higher resale value".

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • jipsterjipster Member Posts: 6,296
    My lawyer drives a 98 Cavalier. Don't ever face him in court.

    This guy must be a good defense lawyer then?

    I always wondered how you were taking all those long exotic trips. :P
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • oldcemoldcem Member Posts: 309
    I was told by a used car sales manager that I know that it's very difficult to get a lender to do a car loan on a vehicle with over a 100K on it. That's why most buyers avoid them.

    Regards:
    Oldengineer
  • boomchekboomchek Member Posts: 5,516
    Nothing much exciting at our dealership during the last few months. Except an impatient customer and a weird caller.

    Guy comes in and wants a CRV. Drives like a maniac on the test drive (speeding in the rain, extreme cornering, and stopping at GREEN lights :confuse: cause he "doesn't trust other drivers)

    HE does the deal and becomes rude when he is told he has to pay for the car first before we release the VIN to the insurance people, because he wants to buy insurance now before paying for the car.

    Next day he comes in to pick it up he yells at everyone around him (he came in a few minutes early) why nothing is ready, and calls me on my phone and yells at me. I almost told him off I was so choked. He grabs the keys and owners manual and takes off without even learning anything about the car. And apparently he'll be putting a complaint against me. I should have kicked him out when he was driving like a nutjob. But then again it's Februaru and I need all the deals I can get.

    Weird caller:

    Lady calls me today (call forwarded from dealership to my cell phone), and tells me:
    "I can't get a hold of my salesguy in Surrey (another part of Vancouver) where I bought my Hyundai 5 years ago, and I want to know what it's worth, what's my car worth?

    Hmmmm...I'm thinking did I hear this right? I don't know who this is, I didn't sell her the car, Imean I'm not even a Hyundai dealer!

    I ask her to repeat what she said and she answers back with a rude "do you have problem understanding things? I want to know what my car is worth, my 02 Hyundai!"

    I explain to her that we'd need to see the car figure out which model it is, the mileage, what it looks like, I mean it's a 5 year old Hyundai.

    As I'm explaining this she hangs up on me!!

    At times like these I'm so close to just telling off people like that, I mean at least have some decency and be nice!!!

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • mint2444mint2444 Member Posts: 5
    I signed an agreement to buy a car last tuesday. It was a good deal after haggling. I wanted a vehicle stocked and in a color that was not on the lot. I was told they first need to get approval. the finance guy called on thursday to get financial info. they called back to say it was approved. Just have to turn in lease vehicle first. I was first told they should be able to get the vehicle by this past tuesday, however when I talked to the guy last saturday ( I wanted a moonroof reflector added) he said it would be another week before they could get the car. The car equipped like I wanted, would be coming fresh off the boat into the US from the west coast. My car is supposed to be available next week. Is this BS. or am I worrying for nothing? I thought local dealerships just traded with one another and then just add the extra features per the customer request, is this not the procedure? I just don't want any crap when I go in to retrieve the vehicle as far as them changing the sales figures, is this something I should expect whenever my vehicle arrives. I guess I just feel at a loss, I've never had to wait on a car before, the dealerships always had what I wanted in stock.
  • snakeweaselsnakeweasel Member Posts: 19,592
    This guy must be a good defense lawyer then?

    He can be a pit bull in the courts. He drive the Cav simply because of some of the areas he goes into. He just figures a old car will be less of a target.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • ventureventure Member Posts: 3,168
    The other problem is that the buyers are judging the current resale numbers by that of 3,4,5 year old models and if the brand improves quality today, there is no effective way to measure that tomorrow.

    I would think buyers are looking at the new model, which is much improved, and thinking that quality transcends to the 3,4,5 year old model which may enhance it's perceived value.

    Measuring it tomorrow does not play into trading in a car today.

    2025 Forester Limited, 2024 Subaru Legacy Sport

  • boomchekboomchek Member Posts: 5,516
    I thought local dealerships just traded with one another and then just add the extra features per the customer request, is this not the procedure?

    Depends what car you are buying. Typically with Honda many of the options or upgrades are factory only.

    As for the availability if no other dealer in your state has the car that you want, then you will have to wait for one from the factory, which could be happening in your case.

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • madmanmoomadmanmoo Member Posts: 2,039
    Something strange going on in Vancouver, huh? Patience, young grasshopper. The nice people come with spring. (Sane ones too.)
  • jipsterjipster Member Posts: 6,296
    Nice stories boom boom. When the "Weird Caller" asked if you have a problem understanding things, you should have replied in your best Forrest Gump impersonation,i.e "2002 Hyundais are like a box of chocolate... ya never know what yo gonna git... ". :)
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • nthenthe Member Posts: 414
    waiting for the car shouldn't be a problem, but when you go to sign the paperwork, just make sure nothing has changed. if they try to change the price on you, just leave.
  • boomchekboomchek Member Posts: 5,516
    Usually February brings out the freaks. :cry:

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • user777user777 Member Posts: 3,341
    the first person was probably dual-personality or manic. maybe he'll come back and buy another vehicle when his other half forgets about the purchase. or maybe he'll forget his experience when filling out the survey and give you 5s down the line. :shades:

    but seriously, no doubt you get people with mental challenges who are vulnerable to doing things their families would otherwise wish they hadn't. it's pretty easy for someone to forget or avoid the meds. you salespeople don't take advantage of that do you? :surprise:

    i know, i know, you're not the buyer's lawyer, financial advisor, social worker, or mental health care professional.

    ok, the second lady, you could have been kind and said something like, "mam, if you'd like to come down to our dealership with your '02 we'd be more than happy to look it over and give you a good deal on a trade in towards a vehicle we sell; we sell brand _________. otherwise, here's how you might start to locate a ballpark figure for it's potential value"... (and you tell her about the NADA book at her library, the bookstore, this GREAT edmunds site, the kelly BB site, yada yada.

    in all sincerity, you didn't engage her, so you let an opportunity to sell her a car slip by, and in addition, the experience frustrate you.

    perhaps it's time for us all to indulge in time raking some sand before attempting to walk the rice paper.
  • madmanmoomadmanmoo Member Posts: 2,039
    Yawn.
  • isellhondasisellhondas Member Posts: 20,342
    I won't let customers drive like that on a test drive. I'll put up with a little fast driving but if it gets too bad, I will ask them to slow down. Twice, I have made an abusive driver pull over and I have driven the car back to the store.

    With your strange caller...I would have said.."It's a Huyndai, is it? Take the Kelly Blue and divide it by two"
  • cotmccotmc Member Posts: 1,081
    "Then you would pay $2,500 now to have an extra $1,700 seven years later?"

    Personally, it all depends which car I like driving the most! If I like the Honda more than the Hyundai, then yes, it is worth an additional $100-$200 per year (maybe $12 per month!), to me.

    And there may be several reasons I might like the Honda more. Maybe I think the Honda feels more solid? Maybe I enjoy its driving dynamics more. Maybe I believe the Honda will have better safety or better reliability?

    On the other hand, if I think the Hyundai drives better, feels more solid, and/or provides equal reliability with a better warranty, then I would probably choose the Hyundai, regardless of whether I am saving $12/month.

    In summary, the cost difference seems too small to argue about, thanks to the current TCO numbers.

    Just my $.02!! :P
  • mac24mac24 Member Posts: 3,910
    Yawn.

    LOL......she just wanted a number to beat someone with, preferrably the same or better than she already had in mind.

    She spoke to you in the same way she addresses all the other tiresome tradesmen she has to deal with (you just can't get the help these days!). :shades:
  • cotmccotmc Member Posts: 1,081
    "HE does the deal and becomes rude when he is told he has to pay for the car first before we release the VIN to the insurance people,..."

    Am I understanding your first story correctly? The buyer requested the VIN for his new car, but you refused to give him that info until he paid for it? If I am interpreting this correctly, I would also be a little miffed you refused to give me the VIN on a deal we had written up.

    By the way, I do emphathize, and this wouldn't begin to explain this customer's complete lack of civility. I can't help but think I am mis-interpreting your story, however...
  • snakeweaselsnakeweasel Member Posts: 19,592
    That has been my point all along, forget resale value and focus on what you want. I have said time and again that unless all other things are equal resale value should not be a high priority.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • mako1amako1a Member Posts: 1,855
    Forget all this HondaHyundai stuff. Buy a Toyota and be glad you didn't get stuck with a dodge.

    2013 Mustang GT, 2001 GMC Yukon Denali

  • snakeweaselsnakeweasel Member Posts: 19,592
    If Toyota were the only car manufacturer in the world I would get a horse.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • mako1amako1a Member Posts: 1,855
    I sort of agree as I don't give a hoot about Toyota either.
    I have to say, however I am a "car guy" and what bothers me the most about car dealer/salespersons is that they couldn't care if they were selling toilet brushes or widgets. Someday I would like to buy a car from a "car guy" as it would be a breath of fresh air to actually talk cars instead of boring stuff like payments and price range. Mostly because I don't make payments and my range is whatever trips my trigger. A 66 Nova does more for me than any of the new sheet metal on lots these days.

    2013 Mustang GT, 2001 GMC Yukon Denali

  • snakeweaselsnakeweasel Member Posts: 19,592
    I sort of agree as I don't give a hoot about Toyota either.

    I got the royal shaft by Toyota many a year ago. If I had the money I would buy up all the stock of Toyota and shut the company down.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • madmanmoomadmanmoo Member Posts: 2,039
    Someday I would like to buy a car from a "car guy" as it would be a breath of fresh air to actually talk cars instead of boring stuff like payments and price range.

    I agree with you to an extent, Mako1a. The only problem is, they won't be in the business long. We're supposed to be selling, not shooting the breeze.

    When I was younger, I was really bored and trying to stay out of trouble. I figured if I worked a second job, that would do the trick. So I thought about what I would be interested in working as a "fun" job. Since I was an English Lit major, I thought that if I worked at a local bookstore, I would be able to rub elbows with people who were like me and wanted to talk literature.

    Boy was I wrong. I saw shrines to Harry Potter and housewives drooling over the newest cookbooks. So the customers were out. I wasn't going to engage in conversation with them. I thought, maybe the other people working there would be likeminded.

    Nope. I worked with 5 Wiccan witches and 1 transvestite. I didn't have anything in common with them and they weren't interested in books. They were just interested in collecting their meager paychecks and moving on with their lives. So I did too. I just quit.

    Moral of the story? There are only a few real car guys at a dealership. Guys who love vehicles and love talking about them. Those guys don't sell a ton of vehicles and just don't have the "salesman" mentality.

    Good Saturday, btw. Had a hat trick.

    -Moo
  • bobstbobst Member Posts: 1,776
    I agree totally, Snake. Driving a car is a wonderful experience and we should buy the car we want as long as we can afford it.
This discussion has been closed.